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I was woke up shortly after 5am by the construction crew banging with sirens and screaming. It was horrible. The hotel said they didn't know ahead of time a complete lie the building next door has been being built for over a year i found out. The wake up call (not that i got any sleep) was a half hour earlier than requested. Room service was horrible the food was not good and it took over an hour (nearly an hour and a half) to get a club sandwich. The delivery girl pandered for a tip suggesting there was no tip already included and telling me how people weren't answering the door when she was trying to deliver food. I tipped her only to find out room service charges 21% tip built into the bill plus a delivery fee of $2.50 on top of that. The room had a barely working toilet, some of the lights did not work, the fridge had no adjustment and would freeze everything solid, the fan in the bathroom was, also not working. Valet parking guys were great very friendly and professional. $35 per day is awfully high for valet at a hotel that has no parking at all to accommodate their guests except the valet option or you can go drive around downtown and find a public lot. I stayed in a suite that i paid extra for. I would highly recommend this valet service but i wouldn't stay at this hotel until the construction next door is finished at the vet least. I will not stay here again.
We loved the quick easy check in and the complimentary breakfast buffet! Omelets were made to order and delivered to our table, and the wait staff couldn't be nicer! They even asked if we were finished eating before breaking down the buffet...for those of us with sleepy teenagers this was a real plus! We picked this hotel because it was located downtown and we like to be in walking distance of tourist attractions when we travel. Location was good, but be aware that this hotel is located up the hill from the downtown area...and it's a pretty steep hill! For women wearing heels it can be a bit of a challenge!
Location to Broadway, in-house Starbucks and bar. The windows were leaking because they were poorly sealed which leaked condensation and the wall paint was peeling because of the moisture. The room smelled like a locker room because of the mold growth. We paid to be close to Broadway but I expected the room wouldn't smell like a locker room and have black mold. Thank god we didn't have to spend much time in the room. If we didn't have the mold and the stench, stay would have been great.
location, location, location great staff starbucks in the hotel parking is a bit high
Bathrooms a little dated
Nice room, clean, cookies, and nice staff. Parking was extremely expensive. Also, this should be noted in your booking as it is an added expense.
No Cribs were available during our one night stay unfortunately.
Very nice accomodations... walking distance to all the activities on broadway street... restaurants, pubs, tourist shops and nightlife! We checked in hours before the blizzard hit and the highways shut down... Hotel staff was very limited, but did their very best to accomodate our every need. The lounge is adequate... a limited but very good menu. And live music at night. Clean room and friendly staff... whats not to like???
Great spot. Close to everything. Clean, comfortable room, nice lounge! Friendly staff.
Location Booked a king room, but when we checked in they gave us a room with two double beds. I had the reservation confirmation that showed a king room, but they said they had no king beds available. They did not offer to give us a discount, but "upgraded" us to a double room that had two bottles of water, a candy bar, bag of chip, bag of snack mix and two drink vouchers.
Proximity to downtown and attractions Hotel is a bit worn out
The proximity to downtown and the courtesy of the staff. The hotel manager was great to work with and happily resolved the main issue we had. There was no indication that parking was valet only, or that it would cost an additional $35 per night. I think the A/C in the hotel rooms needs an overhaul, the actual room never got close to the temperature set on the thermostat, it wasn't unbearably hot; but it sure wasn't 65 either.
Great location. Staff was very professional and friendly. Went out of their way to make our accommodations perfect.
The new interior decor Staff seemed clueless, didn't know the breakfast place in the hotel wasn't open.
booked for the distance to downtown Nashville, so very walkable, very safe; however, had we realized that the CMA had just occurred two days earlier, we probably would have booked earlier than we did and been able to find something more affordable and just as convenient. given that we were already paying $350 for just 2 double beds, there was a $15 charge for internet service and $28 for parking (or $32 for valet parking). We parked at an outdoor lot just down the street and so saved $8 a day; the room was not very spacious and just had one chair to sit in other than the two double beds.
Beautiful remodel... Lobby and public areas were gorgeous. The room was very cute too Room was a little small, and elevators were slow
Great location, great view of downtown, very nice facilities I reserved a deluxe suite according to the pictures online. The room was not near luxurious as the pictures, especially the bathroom.
The hotel recently underwent a 25 million dollar renovation and it was impressive! The rooms were spacious and nicely decorated. The bed was super comfy and we had a great view of the city! With such a massive renovation, I would expect fabulous bathrooms. And they were not. At all. The worst part of our stay was having to pay $30 to park our car on top of the $240 we paid for the room. That alone is enough to make me hose another hotel next time I stay in downtown Nashville!
Nicely decorated. Great views! Staff were very nice! This hotel was very nice except for the fact that our room was connected to the room next door and we could hear everything that was said/going on in the room next door. This definitely made us paranoid that they could also hear us. Very frustrating.
Great location for visiting the Ryman and very clean and well run. Will visit again when returning to Nashville for pleasure.
Lobby was beautiful. Staff friendly and very willing to help Towels were rough. Water pressure in shower weak
Upon arrival my room was not ready at the check in time, so the front desk gave us a voucher for some cocktails and apps to enjoy in the library lounge. Also, it was super quiet at night. Which normally is wonderful. However, I tans to sleep with a fan noise. The front desk gladly accommodated me and brought one up to our room!
My wife and I went to Nashville for the country nightlife. The location was the best! Everything was within walking distance. On the night it rained, the hotel provided us with a free shuttle! The gym was far beyond expectations as well, great equipment and clean.
The location was perfect. There's plenty of night life & food options within walking distance. The room was clean & customer service was great. The Bridge Bar was great for meeting up before heading out. The breakfast buffet was pricey but most are. The food was good. The fitness area had suitable. I would stay here again.
Security's safety Everything went well when the fire alarm went off.
The hotel is very clean, staff very friendly, beds very comfortable. Location is perfect to all the excitement of downtown. The hotel does not offer free wifi. You have to pay by the day, and at the high nightly rate they charge it should be complimentary.
So close to downtown. Great room friendly staff
The staff at your front desk and valet were great! Very friendly and helpful. The ironing board did not have good padding and my shirt had an imprint of the actual board on it. The iron also leaked water all over.
They upgraded us to the private/penthouse floor upon arrival. The staff were very helpful and friendly. Comfortable beds and a great shower with an endless amount of hot water. Right in the middle of everything downtown. And an onsite Starbucks!! A little pricey. Just to valet the car for one night was $35!
Staff was very friendly and helpful Plentiful parking across the street for $10 Great location Room was nicely appointed and comfortable for family of four Aveda products in bathroom Quick, plentiful elevators Nothing
Staff was excellent and informative! Beds and pillows were a bit uncomfortable.
The beds were super comfortable, the rooms seemed to be updated to a more modern theme, and the location is perfect for checking out everything in downtown Nashville. It is easy to hear people coming back from the bars around 2am and their room doors slamming shut. Also, their were metal platforms on the roadway out front and every time a vehicle ran over them, the loud noise could be heard and we were on the 12th floor. It was very hard to sleep with the noise.
Overall good place to stay because of location, could get a better deal on price. Helpful staff. When I first tried to check in, they somehow had my reservation for the wrong dates. This was amended once I showed them my confirmation email. Building and facilities were a bit drab and dated.
The hotel is within walking distance of restaurants, bars and music venues.
Uncomfortable rooms. Plumbing was totally messed up.
Location was great for our night out on the town and we was able to walk to anything we wanted to see in downtown Nashville. Hotel was ok but not worth the money I paid for it. Room was not carpeted and the fake wood floors felt sticky. Also there was only around 7-8 minutes worth of hot water for a shower and the heating unit for the room was very loud. Parking was steep too! Would I stay at Hotel Indigo Downtown Nashville again? Thanks but no thanks.
It was cheap and convenient to everything we wanted to see and do downtown, so I'd give it 2.5 stars. the staff was friendly. Decorated like a Hampton Inn from 2003, there was a comical layer of dust on the furniture and the floors were gritty as if they hadn't been cleaned recently. The hotel stole money from me by charging me 31 dollars for valet parking but returned the stolen money after I proved that we hadn't left a car there, so that was sketchy.
The food is excellent, especially the hot chicken. The bartenders are super cool, and the live music is amazing, especially Mandy!
I enjoyed the atmosphere of the hotel. The staff was very friendly and helpful.
Bed and pillows
We got a room. Although we did not need it, the bathroom was very accessible. Antiseptic. Needs a refresh. Poor layout: the room and the valet parking.
Location Rundown. You can tell there's been no money invested in the hotel.
Pretty close to all the things we were interested in. Clean. Breakfast was pretty decent. The room was larger than we needed, though it was arranged oddly. They need a separate service elevator, even if they reserve one of the three in place now for service only. There were a number of times where staff had the elevators filled. Also, they could probably turn the AC down in the hallways -- it was actually cold in the common areas.
very impressed with the breakfast..the staff was well informed about what to do...what to see..loved the valet parking!!! there was no waste basket in the kitchen
We found the staff super friendly and very accommodating to our needs. The beds were very comfortable and it was nice to have the kitchen facility although we didn't use it.
The breakfast was excellent. We were only there overrnight, so not much time in the room.
Nice room great facility Nothing
Location! Clean Underwhelming for high cost Cafe hours are not convenient Valet very expensive and then we had to wait over 20 min
Staff was helpful and friendly. Hotel was clean and inviting. No continental breakfast.
Close to everything but far away from the fast pace of the entertainment area.
Location, location, location. Lobby was unique, having been an old 1920's bank building. Room was sparsely furnished. Small room, typical of Marriott Courtyard. Lounge chair needed a reading lamp over it. Lousy lighting in the bath area.
3 block walk to the Music Mile! Staff was very helpful and friendly.
Location for the price is excellent. Balcony could be nice in warmer weather. Clean room with great beds and linens, wonderful "work" chair at desk and very good free WiFi. Quiet. Nice free breakfast offerings. Bathtub didn't have any handholds, which seems like a significant safety feature these days. Loud fan with no option to have light without it. Not a spacious room, but plenty of room for putting away clothes for a long stay.
Great breakfast Only valet parking :\
The hotel was in the perfect location. We were in Nashville to see a concert at the arena and it was within walking distance. However, the hotel is under construction. We woke up at 7 am to the sounds of construction. On top of that, we paid for a king size bed/room and, upon arrival, only a queen size room was available.
While there were amenities that had been advertised that were not available, the staff helped with alternatives. The staff was wonderful, overall.
Friendly and helpful staff, clean room. Only one elevator, plastic over mattress (noisy), outside entrance to room.
Great location, walking distance to all attractions. Friendly staff The biggest negative is that it was a motel with outside entrance & that was never mentioned in description. Thankfully my husband was with me otherwise I wou not have felt as comfortable to stay
Great location, breakfeat, friendly staff, comfortable, great rate. Required valet $17.00 per day - under renovations
Location for downtown was greats Rooms were average
Great location! Just a shirt walk to the main strip on Broadway Great proximity to restaurants, bars, shopping, sporting venues. Friendly staff and competent management. Breakfast available until 10 was a bonus. Some check in and billing confusion was a bit of a turn off, but it was handled well by management. Hotel renovation was a bummer- no fitness room or pool/hot tub at the time.
Nice full breakfast Valet parking. The valet hit my car with another that they parked. Check your car prior and after for damage. Luckily my car wasn't damaged, and the motel personnel were very professional about it.
The ladies working the front desk and cleaning staff where extremely nice. The man working valet the night I checked is was rude and complained about everything.