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The location of the hotel was excellent. It is right across the street from Vanderbilt University which was great for morning walks around their campus. The hotel is also within walking distance to some great unique restaurants in Nashville. It is also an easy drive to downtown. The staff was very welcoming and the valet service was quick and professional. Our room was clean and in good shape. Hallways were very quiet at night. We would definitely stay at this hotel again.
Great staff No refrigerator for personal use
Concierge breakfast buffet that came with our room was pretty scarce and not refilled both mornings that we went; Expensive parking lots
Fun staff. Had a little issue but was addressed right away.
It was our anniversary and they quickly bumped us up to a room with a better view for the same rate. They did all they could to accommodate us. Parking is a bit expensive but hey, that's Nashville for ya
Wonderful staff! Love the Lounge and the room and decor are fabulous!
Great staff. Lovely set up. Professionalism at its finest. Highly pleased, and I'll be returning soon.
The only negative about the stay was the temperature in the lobby / bar / restaurant. Uncomfortably cold in all common areas
We had not stayed at the Loews since our son graduated and were pleasantly surprised to see what a nice job they have done in updating the hotel. The staff is friendly and helpful. Great location. Nothing
Our room was amazing... Stayed in the premium king suite...bed was beautiful and comfy... Furniture was very eclectic, bathroom very clean, overall romantic... Had a keurig coffee pot and stocked mini bar ( which we just stared at it because the drinks and snacks were so expensive . We really enjoyed the bar downstairs , Masons. The staff was amazing. Took very good care of us. We were very lucky to have got this room for such a great pricel on kayak.
The service was fantastic from the moment I checked in until the time I left. The front desk, bar, maintenance and cleaning staff were all very friendly and went out of their way to make sure everything was to my satisfaction. The fitness center was very nice with a variety of equipment. Very close to downtown!
Great service ( gave me a toothbrush since I forgot) happy hour, great design, friendly sincere staff. Didn't have warrior game.
Shuttle Service (Tesla) Early Check in (if available) Great Service! Rooms are a bit smaller
We planned on going to New York or Chicago when my wife suggested Nashville. I immediately thought of honky tonks and country music, but I'm into new things and so we set a course to Nashville. There were several Hotel options, and we pick the Hutton because it seem to apeal to us more so than the others when we saw the website. we were not disappointed. We had a great time.
Extremely friendly, accommodating and beautiful hotel. I love the old school accommodations with turning down the bed at evening and water bottles whenever needed. The rooms were nice and dark with the blackout curtains, staff was some of the friendliest I have encountered and would do anything to make our stay wonderful. Amazing hotel and amazing stay. I would absolutely stay here again and recommend this hotel. Fantastic location as well. The only downfall were the few times we tried to get picked up by the shuttle. Leaving the hotel in the shuttle was never an issue but being picked up would often get very busy and we were told 7-10 min and not hear from anyone 40-50 min later. A few times pick up was fast but the majority of the time we ended up having to call uber.
The Hutton is centrally located and the staff are fantastic. They also also pets and do a great job making the owners and pets feel welcome. Parking is pricey.
Staff incredibly friendly Nice ambiance Clean and modern rooms Very expensive ($500 per night) and breakfast was not included. The room did not have a closet for our clothes (what was there was a closet for the luggage with no hangers) The room was big but not huge, given its cost. The location is convenient for college visit but it it is not downtown, so it is not in a pretty part of town
Staff was friendly. Dogs barking. Noise in room above ours at 1:30 am. Food in restaurant was very bad
Staff was very professional, attentive and friendly. Great room service . Hotel was a bit further from downtown than we thought. They do provide a free shuttle, though.
First hotel room to have a mobile lighted make-up mirror. One can place it on the desk and sit down to apply make-up. Fabulous! Nothing.
Liked everything. Great hotel. Only complaint (if you make me pick one was the rooms were a tad small.
Our introduction to The Hutton was by American Express. The 1st person I spoke to was Lisa Powers from the Concierge Team. She was fabulous. She sent us an extensive list for proposed things to do in advance. She spent a great deal of time prior to arrival talking to me about options for tours, restaurants etc.. I was coordinating for a group of 6. By the time we arrived our shows and tours were booked. She even assisted with a wonderful hair and dinner appts.. She greeted us upon arrival and the service continued. What a great intro. The entire hotel team, Tony, Laura Will, Megan, Eric and Ellie and Wendall who handled room service. The team in the restaurant bar, Rachel, Dennis, Cody and Eric were fantastic as well!!! Despite the fact that the rooms were beautiful and clean, we felt the maid service could have been a little more through. We had one meal at the 1808 Restaurant. It was fabulous. It might be a best kept secret. Perhaps it is because the hours for dinner of 5:30-9 was a little limiting. We had an Italian restaurant up the Street that begins with an A. We had to have dinner there one night. The food was good but no comparison to 1808. The service was terrible. I think 1808 might be a hidden gem.
very convenient to Vanderbilt great restaurant/lounge staff was very accomodating did not think it was a good value hotel rooms need to be updated
It waa very nice. And clean. Paying 35$ for parking in a giant empty parking garage, and not being informed at any point or with any signage guests wouls pay to park
Room was not cleaned on one day of our visit. Wasn't asked if I was a Rewards member until the last day. Parking was costly.
Nice rooms and hotel staff is very professional Parking is expensive. Given the cost of parking in the area, it is heavy handed.
Location We only had one towel in our bathroom. No one was available to get us more. ? We paid for a Parthenon view and received a parking lot view. The air conditioning did not get below 77 degrees. Very small room. Extremely disappointed for what we paid, and what we were promised.
It was nice and clean, sooooo convenient location, good quality breakfast.
Too far from downtown Nashville if you don't have a car.
Nicely updated hotel--very close to Vanderbilt University, the reason for our trip to Nashville low water flush toilet had to be flushed 2 to 3 times on certain occasions.
This hotel has live music every night which, while not significant for us, might be attractive to others. It is very close to Vanderbilt University which is a major plus for us. The air conditioners in each room are noisy.
Very nice place, laundry machines available which I needed. Really nice waiter in the restaurant. Would stay there again.
This hotel had great decor in the lobby. Also tons of great amenities - microwave and mini fridge in the room, free breakfast, happy hour snacks in lobby and live music. The location is perfect for walking downtown or to the Gulch. Only thing missing was a bar and an indoor pool.
Nothing Over priced, dirty, under construction, rude desk clerk, no breakfast, uncomfortable bed...
Very helpful staff, great location and wonderful to have a shuttle available for nearby commuting. Very clean. A 4-5 star experience.
Your very friendly staff and the shuttle to the 'honky tonks' We only stayed for 2 nights and we should have stayed for 4! We were celebrating our wedding anniversary and the hotel 'upgraded' us to their executive floor - but no one told us about the executive lounge, perhaps a missed opportunity to impress?
The staff was very pleasant and helpful! The rooms, lobby, elevator and hallways were all very clean. I loved the smell. The room only had a shower. I was travelling with a baby. So, this made bath time very awkward. The room got really hot at night. I woke up sweating. So, I turned the thermostate down. But the room didnt cool off until the next morning.
I was scheduled for surgery at a nearby hospital at 5 AM. This hotel was conveniently located. When we arrived, we discovered the hotel was being renovated. Parking was disturbed, registration was located on the second floor, and there was noises of construction outside our window. I also stepped on a sewing needle during the evening that was embedded in the carpet.
Great hotel! Perfect location for Vanderbilt and downtown Nashville
Great location, clean rooms, good service and great in town shuttle N/A
Very nice room, complimentary shuttle service was convenient! The only reason I gave 4 stars on comfort is because the ac unit in the room did not allow for adjustments. We were hot when we woke up.
The room was very clean and nice. Employees were very nice as well. The two women who were the workers at breakfast every day were superior. Friendly, helpful and very cheery. Totally loved them. Your two shuttle drivers Craig and John were superior as well. Had a wonderful stay.
Staff started slamming doors all around our room at 5am..... This is the second time this has happened at this hotel. We will not be staying there again.
The location was close to downtown. The room smelled like old wet carpet, the smoke detector went off for 30-40 min in the middle of the night. This was not a good nights rest!
The staff were helpful and friendly overall, absolutely acceptable, but not stellar. The shuttle was very convenient for me to use instead of renting a car for a less than two mile trip to my business destination for the five days I was there. The shuttle drivers were especially friendly and seemed to really care about getting their passengers to their destinations safely and efficiently. The hotel needs renovation, and it lacks several of the basic amenities I've enjoyed at many other Hampton Inns (fridge, microwave, more spacious desk/work area) The carpet was older and worn, giving the impression it was dirty even if it wasn't.
$5 Uber ride from Broadway district and shuttle to there. No shuttle service back to the hotel after 11 pm.
Excellent location and extremely helpful front desk. Highly recommended and would definitely stay here again.
The staff was lovely and extremely helpful with any questions we had. They recommended a place to us when we unexpectedly needed an item. They also had good food recommendations and they were always smiling. The complimentary breakfast was well-done and exactly what one needs before setting off on a day of touring Nashville. The pool was a good size. The wifi wasn't good. You are only permitted three devices (and we had 3 in our room - each with a phone, laptop and Ipad). Even after trying to pay for the high-speed wifi, I was unable to connect. The location is great if you are visiting Vanderbilt, but would be far if you were visiting for more of the downtown (Country Music Hall of Fame, Bridgewater Arena) sights.
Richard was a very friendly employee. He made our visit feel like we were visiting family. The other staff is very friendly and willing to share their knowledge about places to see/go. It was very close to Midtown - a place to get away from touristy attractions, but close enough to the main strip. They even had complementary popcorn. :)
We loved the staff. They were so helpful and friendly. The room was clean and comfortable. The pool was nice. Kids enjoyed the roof top experience. Loved the shuttle service. It was easy to use and readily available for our stay. Did not like to pay to park and would have liked to have breakfast included for the price we paid. Cost was pretty steep considering nothing big seemed to be going on while we were there. We normally pay a lot less and get breakfast included.
Gary J at the front desk was amazing. He greeted me and remembered I had a package waiting. He remember ed it was Birthday every morning and evening when he saw us in the lobby. He really made us feel welcome. In a huge hotel with hundreds of guests, I felt like we were staying in a small bed and breakfast. His customer service is top notch.
Staff was personable, helpful and responsive. Recently remodeled, everything looked clean and new. From housekeeping to bellman to valet, everyone was smiling, had a great attitude and seemed to sincerely enjoy their jobs. Convenient to downtown tourist area. A shuttle available to transport. Several good restaurants within a block of the hotel. The cost of $20/night for parking seemed high to me.
Entire staff we interacted with were very friendly, always helpful. Location was great....free shuttle to downtown was perfect, walking distance to some great dining, bars, Vanderbilt and Centennial Park.
Location We paid extra for the pool and balcony. The pool was under construction. There was a 1/4 inch of dust on the balcony. Totally unusable. Waste of money and no apologies. Check in staff, Greg or George, large African American man was rude, assuming, autentacuous, and condescending. Not helpful. Rather treated a 50 year old mother and my 24 year old daughter as children. Mandatory $30 valet parking. No mention of that at booking. No free breakfast like other Courtyards. Ended up costing may more than if we had stayed at Hi,ton Garden inn or Marriott. I will NEVER go back to this hotel. My daughter is entering a doctorate program at Vandy for the next 5 years. I will be making several visits a year and other family as well. We will STAY AWAY from the Courtyard by Marriott. I suggest you do too!
Very helpful and courteous staff.
Close to downtown, nice pool, shuttle drivers were very nice. Staff were not helpful and rude, room was not as nice as the pictures online, had a lot of problems with room keys not working
The location is great. Walking distance to good restaurants and the shuttle is free within a 3 mile radius. No hot tub!! And you have to pay for every tiny thing.
Short, free shuttle ride to Broadway.. Far enough from the action that you get a decent room rate and still close enough that a cab won't cost an arm and a leg. Shuttle stops at 11pm.
That they had a shuttle that you could use. One of the employees behind the front desk.
The whole stay was great from the valet parking to checking out. It was the best hotel experience we have had in a long time. The only thing we did not like is they did not have a swimming pool and my son was upset about that.
Convenient to downtown area. Noisy area. Especially at night. Loud music.
The staff was excellent. Very nice and welcoming. The hotel was above par. Everything was wonderful. I would definitely recommend this to anyone.
the continental breakfast was awesome. the rooms were roomy and comfortable. coke machines didn't take dollars.
We thought the beds were very comfortable and the staff was very accommodating. We had to switch rooms midway through our stay due to some plumbing issues, but the hotel made it easy and comped our night. Overall they were very helpful for our very large group! I found mold in the sink which is pretty disgusting. Also, we had an early flight to catch and the formal breakfast wasn't ready, but they were surprised when I simply asked for a muffin togo. Lastly, our room totaled $250 night and for that price I expect coffee to be kept out in the lobby past 10:30am! It's Nashville people, we guests are sleeping in! So, if you're not up and ready there won't be any coffee. Not to mention, they started closing up the omelette and hot food bar by 10:10am.
The room was beautiful and clean. Loved the happy hour the location was great the lobby had an upscale feel. We enjoyed the complementary weekday dinner and daily breakfast complements to the chef The shuttle service was not reliable during the day. Communications could have been better. When we were dropped off downtown the driver should have mentioned that she would not be available for pickup between during certain hours so we would not have been wAiting outside in the cold Also parking fees were on the high side
I liked having a full kitchen in which I could prepare some meals so I didn't have to eat out all the time. The shuttle they provided saved me money on transportation. The breakfast had a lot of options and the pool was larger than I expected. The highlight of the hotel however was the friendly helpfulness of the staff at every level. I can't think of anything I didn't like.
The Kaya deal was not a deal astheprice was 50lower per night when we got there.
Clean. Spacious (in terms of the room and common areas). Very attentive, capable and cordial staff. The building also had a bit of architectural character, too. I've already booked my next stay!
We loved everything except the pool. Awesome room, dining, accommodations, etc The indoor pool was too cold to swim in.
The facilities were nice. Large, clean room. Exercise room and pool areas looked very nice although we didn't use them. Staff was frequently boarder line rude. Generally not attentive to needs. Food served was edible and that's about as nice as I can say. The 'kitchen staff' made very little attempt to make things appealing.
The hotel was super clean and the staff was very accommodating. They offered free breakfast and free dinner which we thought was very nice. The only negative was the shuttle service. It's a great service but it's a little unorganized and chaotic.
Queen suite, clean room and dishes, good view of Nashville, Slow check in, confusion about where to park car, lots of disorder getting stuff out of car
Room was well-equipped and spacious. Super clean. Can't think of anything.
The hotel was in an ideal location, the room was clean, and staff was friendly. Leaving microwave popcorn in the kitchenette was a nice touch. No vending on our floor without going over to the Springhill side.
Staff was great, and they were quite busy that evening as well. Several other guests beat us to the shuttle service and we missed out.
Rooms were well kept and very clean, beds were confortable. No thin walls and relatively quiet for downtown. Never annoyed or felt harassed by cleaning crew. Lobby staff pathetic. Checked in with impolite receptionist. She later wouldnt reserve shuttle seats until our party was standing at desk (called from room ten min. ahead) and was sitting on floor behind the counter playing on her phone when we came down
The 2 bedroom suite was very nice and roomy. We were disappointed to hear we had to pay for parking nightly.
Excellent location. Friendly staff and a large, clean room. Beware that parking is an additional $25. Didn't expect the parking fee since we were not downtown. After parking and a cab ride downtown we should have paid extra to stay downtown.
Wonderful staff and the cleanliness superb!!
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The staff was great with the problem of a party in one of the rooms. They kicked the idiot parties out and gave us an upgraded room. The shuttle driver was very helpful and friendly. I would recommend this hotel. No.
This guest did not leave comments about this hotel.
We stayed for 4 nights recently. The hotel was only 15 blocks from downtown which is an easy walk if you don't mind it. Saves you the $10 to go to and from downtown via taxi. Midtown is also close which has some fun restaurants. We had 4 girls in a 2-queen bed room. Plenty of space and it was clean. Room had a little wet bar with a nice size fridge and microwave. The breakfast had fresh hot waffles, omelettes, biscuits and gravy! Not enough plugs or lighting in the room, but no big deal, we made it work! Also, no bathroom fan, so when you showered or dried your hair it got hot, and no iron in the room. We didn't need it but just noticed there was not one.
In reviewing this hotel, my wife and I expected it to be neat, clean, and simple--a good place for a quick overnight trip and comparable to other hotels of the same ranking. This was not the case! The hotel appeared as if it had not been maintained and kept up for some time. Upon exiting the elevator, we were hit with this horrible, unidentifiable smell!! Needless to say we went right downstairs to see about a refund. Both the hotel management and company we booked through were willing to give us a refund. That act of graciousness was the one good thing we can say about the hotel.
Location and lower cost than the rest of the downtown Nashville hotels Room service menu stated it would go until 1am, we ordered and they called back and stated that they couldn't deliver to hotel because it only went until 11pm. No shuttle, called for a cab and cab never showed up. Rooms need updating.
Similar to a basic chain like Holiday Inn. Staff is very nice, location is about a mile from Broadway and is a $5 Uber ride. Restaurants around the hotel are within walking distance. Breakfast is limited to muffins, fruit, and drinks, no hot food like eggs. Overall a safe, clean, hotel in a good location.
Not much. That my 2 and 1/2 year old found a Qtip within 2 minutes of entering our room. We were there 4 nights and although someone made our beds, nobody every cleaned. They checked on us once to see if we needed more towels and overall the staff was not very helpful or attentive. It was not worth the money we spent to stay there.