the elevators were ridiculous......impossible to get to breakfast location,45 minute waits for elevator
The did not clean the room very well
Great Theater District Location
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators.
The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Disappointed in staff & services
No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
People at front desk were nice
The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Great hotel, close to everything
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again
Breakfast buffet way overpriced for the quality
Great location and some great views.
They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Response time of the staff and high cost to eat hotel restaurant...
Just fine - with prices above just fine
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.
automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
View Restaurant staff was great! Nice suite with view of Broadway.
Construction noise in the morning.
Fabulous hotel overall.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful.
Location was perfect . Check in and check out is very easy and staff was very friendly .
We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
New York Marriott Marquis offers scenic views of Times Square in New York City, as well as stylish hotel rooms and close proximity to nearby attractions and events. Guests will love the flat-screen TVs, complimentary WiFi, plush bedding, and marble bathrooms in their hotel rooms. Upgraded rooms will also contain a sofa bed, an oversized workspace, and a dining room. New York Marriott Marquis offers many types of restaurants for guests to choose. Some of these includes the Broadway Lounge and Terrace, Crossroads American Kitchen and Bar, and The View Restaurant and Lounge. Fresh Bites delivery service is also available for locally-sourced cuisine in the comfort of a guest's room. Guests can enjoy access to the 24/7 fitness center, which includes free weights, cardio equipment, Life Fitness equipment, and a Fit For You program. This hotel is also the ideal spot for hosting weddings, large events, and meetings. Over 124,000 square feet of space is available, as well as 48 event rooms, and 40 maximum breakout rooms. Guests may also enhance their wedding or party with ice sculptures, a customized catering menu, and specialized lighting. New York Marriott Marquis is also near plenty of attractions and activities. Some of these includes Central Park, Times Square, Ellis Island, and Madison Square Garden. Many golf courses, spas, and sightseeing tours are located also nearby. Located in the heart of Times Square, New York Marriott Marquis features upscale amenities and a five-star service staff to make any trip to New York a trip to remember.
Based on 11,360 reviews
Value for money
Policies vary by room type and provider.