I asked if the hotel had any rooms with a bathtub. They made sure to give me the one room that had one. The staff and door men were really nice and helpful.
The hotel lobby was under construction. While I didn't mind not being able to have a working restaurant or bar in my hotel, I did mind that the construction began at 7 am. The pounding and jack-hammering woke me up. They should at the very least wait until 9 am. It made me rush out the door rather than relax before starting my day. On my last day (after being woken up by the construction noise ) I threw on my clothes and just left. I requested to the staff I should be compensated. My phone didn't work very well in the hotel. I found myself going up and down the elevator to go outside to use it. Why charge $15 a day for Wifi? I also had trouble using the elevator cards. 5 and 6 times before the little green light came on so I could push my floor button.
Very nice hotel, plenty of room, nice bathroom with nice translucent shower -- you typically don't get this much space in New York. Staff was friendly and I enjoyed the 1960's metal robots behind the lobby checkin desk. It's located in a good neighborhood, if not a bit generic. There are also a lot of nearby restaurant options, and it's a short walk to other areas with even more options. Bed was very comfortable.
Lower floors can be loud with little insulation from traffic, including car stereos. I would request a high floor. Breakfast in the hotel was ruled not very good by both folks in our party, and it was rather expensive, so I'd probably eat elsewhere. However you don't pick a hotel for the restaurant and everything else was otherwise great.
Lovely comfortable rooms great staff brilliant location
Having to pay for wifi
Attentiveness and responsiveness of staff, the room, which was a joy to in which to spend time, and the quality of service throughout the stay.
I'm always anxious at Smyth about having a room with sufficient peace and quiet that I can enjoy my stay, but this time I had a room on Floor 8 that was not close to the lift - very relaxing.
The proximity to our friends 10 minutes away and the easy walk to Chinatown, great restaurants as well as the subway.I liked the modern decor and the ability to open the windows as well. We were offered a 50% discount to stay over on Sunday night.
We were not there long enough!
A trendy, new hotel with very helpful staff. Great room with nice amenities (HDTV, well-stocked mini bar, etc.) and a large bathroom with Kiehl toiletries. We especially liked the area as it was quiet at night with no loud bars or nightclubs either on the property or adjacent to it. It is just a few blocks from restaurants like Nobu and Tribeca Grill. The property sits directly above the Chambers St. Red Line (1, 2, 3 train) so you can get uptown quickly (Time Sq/Theather Dist and Columbus Circle). SoHo is one mile north/northeast and the Meat Packing Dist is two miles north/northwest of the hotel. The hotel guests we met appeared to be well-educated professionals who were quiet during the evening hours. We'll definitely stay here again.
The room door was set to close and did so very forcefully. It should be adjusted so that the weight of the door does not close so quickly and forcefully. It was difficult to bring in/take out luggage. Also, the thermostat/room temp control was difficult to operate. However, the large comforter was warm enough that the room temperature issue did not present a problem in getting a good night's rest. Plus, I'm confident that had I/we found these problems to be more annoying that the helpful staff at the Smyth would have addressed them quickly; we were too busy enjoying NYC to be phoning in complaint calls to the front desk.
the location was key. the rooms were decorated well and loved the tub in the bathroom.
there was a problem with the temp of the room. it was 81 degrees and we couldn't set the thermostat. we asked for the front desk to check in at 8:30 and when we got home at 2:30- it was 79 degrees. it took time for someone to come up and fix and by that time- it was 3am.
beautifully done and quiet
Modern features like iPod dock, latest tv, modern stylish bathroom, large windows
The staff was friendly and accommodating. The room wa awesome and comfortable.
With a stay at Smyth, you'll be centrally located in New York, within a 10-minute walk of National September 11 Memorial and One World Trade Center. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
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