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One location in Newport News
Filters
Reviews
10.0 Wonderful
Nov 2023
2.0 Poor
Oct 2023
1.9 Poor
Jul 2021
8.0 Very good
Apr 2021
Pros:
Staff is good and my Malibu was good for our purposes.Cons:
They could have explained a few things about the car. I struggled to learn how some things worked.6.4 Okay
Oct 2020
Cons:
The vehicle was shaking very bad on the highway8.8 Very good
Dec 2019
Pros:
Staff was fine. The vehicle was clean.Cons:
I wish they had a way to pick me up, or deliver the vehicle. Not a huge deal.One location in Newport News
Filters
Reviews
10.0 Wonderful
Jun 2020
Pros:
I actually flew to norfolk. Made the reservation for the wrong place. They helped me switch it without any trouble6.0 Okay
Aug 2019
Pros:
The staff at Ronald Reagan Airport was extremely helpful, and Ms. Benita's customer service skills are excellent.Cons:
The car we reserved and expected to drive in Newport News was unavailable and we had to drive to DC to get one that would work for us, which was very frustrating and time consuming.6.0 Okay
Apr 2019
Cons:
I had reserved a small or compact car (I hate driving large vehicles on unfamiliar roads). They offered me an F150 (large pickup) or a van! They were good enough to at least get me a large SUV, which was less of a pain but far from what I had reserved.6.0 Okay
Oct 2018
Pros:
Car was good. No hassle picking upCons:
Return. There were three staff members visible around the counter all of whom were talking to someone on cellphones. I had to wait 15 minutes before one young lady was kind enough to talk to me2.0 Poor
Sep 2018
Cons:
Hotwire said i can cancel any time. When i tried to cancel online an hour before pickup time, it says cancel window has expired. I did not call them because i am hard of hearing and i have better things to do10.0 Wonderful
Oct 2017
Pros:
Quick drop off processOne location in Newport News
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Sep 2019
Pros:
Staff was niceCons:
They didn’t have convertible that I booked. I had planned it use as a photo prop with several different parties and had change everything. Not sure who’s at fault but taking 3 hours on a Saturday to go get the car only to find out less than 4 hours prior to the plans that it was not there!One location in Newport News