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The room was really small the head board was busted and there was bugs crawling on the bed!!
The motel was great for the amount we paid. Most uncomfortable bed that i have ever slept in. The motel could use some upgrades. I laughed out loud when i saw the bed spread, that thing is straight up outta the 60's.
The staffer at the reception desk was accomodating and courteous with a "how can make your stay better?" attitude. The rooms were clean, cozy and well kept. I plan to stay at this location on my next trip and most definitely would reccomend to others.
The room was disgusting and they weren't very helpful or accommodating!
Me and my husband are a young married couple and we spent our 4th anniversary in Ohio at this hotel. Our stay was a great experience it was like a nice studio apartment with a fireplace and private entrance. Variety of free breakfast food was also included. Staff was also very nice. This will be our first choice of hotel stay when we visit again!!!
We absolutely enjoyed our long holiday weekend stay at Sonesta ES Suites Cleveland Airport! The apartment-style accommodations made it possible to lounge and get comfortable (and not feel the dreaded "cooped up feeling" of being in a hotel room! We were able to cook several meals in the well-equipped kitchen, relax on the sofa, and stream our Netflix on the TV. The staff was exceedingly friendly and went above and beyond to make the most out of our stay. The hotel was in great proximity to wonderful restaurants and it was a quick drive from the airport, downtown Cleveland, and the mall. And the price! WOW! It was by far the most affordable of all the hotels we looked into - by at least $50-100 a night. We enjoyed our stay so much that we plan to seek out Sonesta hotels in all cities we travel to!! We stayed in the "West Wing," which was lovely; however, it did not have an ice machine. The rooms have freezers, but you must make your own ice. Fortunately, guest services gave us plenty of ice to last us the long holiday weekend!
clean, warm, friendly staff, inviting
Lots of restaurants and shopping in the area. The hotel itself is fine. Big rooms but not much in them. Didn't get my Redipoints because I booked through this site. Silly policy.
Spacious room bed frig microwave Na
Nothing The room smelled so awful like smoke that I had a migraine the whole time. You truly will get what you pay for here and we will never be back. Everything is old and shotty, and the walls are paper thin, you hear it all!
Great service by front desk person Alyssa. She was the best part of the stay. First floor rooms hve very thin walls. Was able to hear every word of a conversation people were having outside. Air unit in room was VERY loud. Made sleeping difficult
it was more comfortable than I thought it would be. All in all, I would have stayed again and will in the future, not bad but definitely not a higher end place...but good over all...don't expect the world here. most of the items were outdated, low qaulity and barely useable...all looked rather in need of repair but it is the Red Roof so expect less and be happy!
It was a room with beds. Staff was nice. This is the kind of place that you worry if you locked your car or not. I doubt they enforce their non smoking policy. Bathroom was smaller than an outhouse. I was relieved to leave.
I thought it was a very good hotel. I didn't have any issues and bed was comfortable and all was clean, I will stay here again if I need to.
I enjoyed everything about my stay! The bathroom being too small was the only thing I wish I could change!
Instant access to car, convenient location. It was expensive and breakfast is not included!
Nice location. Close to freeway. Big room. No breakfast though except for coffee.
The lady at the front desk sometime after 11 P.M. on November 24 was friendly, professional, and helpful. She had a customer on the phone that I think she was being very patient with, based on what I heard of the conversation, but she made sure the whole time that she knew I was waiting and tried to expedite my request at the same time. Our biggest complaint was that the sleep number bed was uncomfortable. I don't know what kind of deal you got on those, but they hurt. Also, the shower was dank and dark. With the sloping in the tub, I'm not sure how somebody who's older or in any way disabled would handle it--I almost fell several times and I'm in fairly good shape. The ceiling was oppressively low, and we only received one regular coffee packet, so only one of us had coffee.
The stay was great and the staff terrific They never had the reservation I made with your company. I had to call the hotel directly and make my own reservation. How in the world could I get in touch with you? You had a phone # I never heard of nor did anyone else.
Underwear found in first room, loose change on bathroom floor in second room. Odd and not clean.
I liked the tiny pool
Good location, nice malls right next to it, as well as wallmart and target, nice restaurants very closeby, shuttlebus to and from airport, friendly helpful personnel. No waterboiler in the room! A bit outdated.
Shuttle service to CLE airport.
Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting) Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room. My room had drywall next to the air conditioning unit and the door to the hallway squeaked like it was 200 years old, The room was not cleaned during my two night stay For the money this is the worst hotel I have ever stayed at hands down, and I am a frequent business and leisure traveler
They were very busy, but handled check-in well. Room was well appointed, clean and nice.
Front desk staff was wonderful! Made us feel welcome and important! Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!
The location is great except the whole area around it is under construction (all the roads). The noise of the room above me was horrible obviously the people had young children running around until late at night.
Convenient location, great value right outside Cleveland. Eggs could have been better, but the orange juice was great.
Clean room, hot shower. Late-night front desk staff member was a bit brisk.
The employees were helpful and gracious. The ongoing construction makes getting to the hotel next to impossible. The parking lot was always full in the evenings and there are many large trucks in the spaces making it hard to navigate. We were left to park in the far back portion that is not well lit. The HBO was not working and the employees were not able to fix the problem.
within ten minutes of arriving I found an adult bedbug crawling in my bed! Which means a serious infestation that's not been treated. When I went next door to another hotel the receptionist said "we hear that about the Days Inn all the time." Draw your own conclusions. I'll never go there again.
The room itself was adequately clean. The overall facility felt uncomfortable and trashy.
Room ok. Hotel zero. Repairs being done all throughout. Dark dingy hall. Smell of paint and other repairs. No, we won't be back.
price, beds, view, desk staff, snacks in lobby kind of shabby all over, soda machine out of everything
It was ~$60/night cheaper than the Hampton's across the street, but it's immediately apparent why. The check in and out was super simple, checked in an hour early and checked out an hour late with zero hassle. Staff was great. Room was spacious. Old building, not far from being run down. Took several minutes to call the elevator and ride to the 2nd floor. 2 double beds that seemed small, one of which was very creaky and worn, would have preferred a single queen. Pillows were not that good at all. Fire alarm went off like an old school bell for several minutes at about 1am. Location is not easy to get to, but nothing seems to be around here
Our needs were well taken care of due to handicap.
Rooms were dirty, elevators didn't work
Clean room for a low price. Location, location, location! (Not to say the area was beautiful, because it certainly wasn't. Just that it was easily accessed from the highway.) Place is a dive. Common areas old and musty. Didn't feel 100% safe. Pool out of order. Restaurant closed. 2nd time I stayed here though. On both occasions, vacant room next to me, door was ajar (creepy). Hotel side doors not locked at night.
I just stayed for one night on my drive from the northeast to Chicago. The hotel is in a nice and quiet location. I had my car loaded from moving and I felt comfortable leaving my belongings in the car overnight. I didn't do much in the room besides sleep, but the room was clean and quiet. The breakfast was decent and in line with what I have had at extended stay hotels like Homewood Suites. There are some restaurants very close by which was nice when you are a weary traveler. No complaints.
The hotel was clean and quiet in a nice location. The staff was nice and professional. The breakfast was also good as well.
My son and I were just traveling through , but the hotel was nice. Our room great and bed very comfortable
Fast. Clean and quiet
I loved the bed and the room was the perfect temperature. It was quite. Perfect for anyone that just needed a place to sleep and are much more active than we were. Their is no room service that we found. The sink being outside the bathroom was weird. The restaurants nearby closed pretty early leaving fast food as the only other option.
The clean room. That the hotel was a little outdated, I stay with Marriott frequently and I feel the professionalism of the staff was non existent. They did not even thank me for my stay upon checkout.
This guest did not leave comments about this hotel.
Fitness center and bar/ lounge Noise levels between rooms
clean rooms & large staff not overly friendly
One of the nicer hotels I've stayed at in a long while. Nice, modern, comfortable.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Bed was amazingly comfortable room was spacious with nice amenities
The hotel was spotless. The rooms were very large and comfortable. Happy the pool stays open until midnight. Breakfast bar should be complimentary. Hot tub was out of order.
This guest did not leave comments about this hotel.
Room was spacious. Bathroom well equipped. The staff were helpful. Room service excellent. Adequate free parking.
Great value No
I felt like the hotel was clean, and staff was fantastic, going out of their way to accommodate, always with a smile on their face. I don't feel like it was worth the money. Everything is ala carte, and for a pretty short window of time when you can order breakfast. The couch in the room was weirdly shaped. Really deep and awkward to sit on.
The power went out for awhile and the air conditioning went out for several hours through the night making it impossible to sleep. The air didn't come back on until 2 in the morning. It was not a good night of sleep at all. If that didn't happen, the stay would've been great. Unfortunately, it was miserable.
great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.
Booked online and received a booking confirmation, upon arrival was informed by the manager of a glitch. He did a very good job of helping get us to an alternate property. What happened between booking, confirmation and arrival? This was very frustrating as we were coming for out of town.
This was one of the friendliest places we've stayed. Everyone, from the front desk to the service staff, was welcoming and cared about our stay. Within minutes of checking into our room, the front desk called to ascertain if all was well with our room. The room was excellent and the bed was very comfortable. The next morning, as we were headed to breakfast, the service staff asked about our room and if it met our expectations. The breakfast area had plenty of seating and a separate space for the food. It was easy to navigate around, although there were a fairly large number of people in attendance, and it didn't make you feel like the area was an afterthought that was just stuck on with a couple of boxes of cereal and lukewarm coffee. Breakfast included fresh, hot eggs, choice of meat, fresh fruit, bread choices, and wonderful coffee. We usually stay at the Express place, but my experience here may definitely change our preference. This is a great place to stay and I highly recommend it!
Great, friendly staff. Great breakfast options. Hot and cold items. Very clean facilities with plenty of space. Large rooms.
the toilet flushed and the door to room locked. only if your car is not comfortable to sleep in.
Good price, easy to get to off the highway. Front desk person was super friendly and fast. It was 1 in the morning and the check in was quick and easy since all I wanted to do is sleep. They got us a room close to the door because we had to carry in our sleeping kids (she didn't have to do that). The hotel and the rooms had a weird odor. The beds were only full size not queen. It was tight when you are used to king sized beds. Breakfast was minimal.
The place was dirty. The towels were ragged and worn out. There was only one bath towel and one floor towel in the room. We asked for more towels and were told we have to take the soiled towels back to the room. The airport shuttle smelled of cigarette smoke. It was not a very pleasant stay for one night.
Nothing Everything terrible hotel
Only location Dirty, internet not working and poor selection at breakfast.
It's close to the airport. The shuttle service to the airport was convenient. I liked the pillows, but that's because I like tend to like less fluffy ones. The pillows at more luxurious hotels usually end up giving me a neck ache in the morning. The bathroom was surprisingly not too bad. The carpet in the room was disgusting. The drapes were too short to fully keep out the bright glaring lights in the parking lot. I had forgotten my toothbrush and they didn't have any at the front desk. There were cigarette burns in the bedspread. The room smelled of a combination of stale smoke and stale marijuana. The bedside clock was broken. Peeling paint and wallpaper everywhere. the price is lower than the other hotels nearby, but not really low enough given the accommodations.
Continental breakfast choices included 4 kinds of cereal, milk, orange and apple juice, coffee and tea, bagels, and sweet rolls. Blood on the elevator wall, peeling wall paper, safe missing the electronic locking device, toilet paper and tissue inadequately stocked, no cold water for the shower (only scalding hot water), floors in the hall way were a mess, pool looked unappealing.
The staff was excellent and accommodating! They made our stay much better The hotel is under a serious renovation, which is very much needed. The rooms are old, dirty, and way outdated. The room we stayed in reaked of cigarette smoke, even though it was a non-smoking room. The most interesting part was when the renovation team knocked on the door wanting to replace the door handles while we were inside sleeping after a long night of travel. They then hammered, drilled and grinder at the door while we waited. Hopefully the renovation they are going through will vastly improve this hotel.
The front desk lady was manageable to work with. Bed was still wet, the ceiling walls were dipped in and the paint was hanging down. The bathroom wasn't cleaned. The carpet had black and brown stains. We decided to go to another hotel even if they didn't refund us the money.
The room was clean enough. No hot water in the building the first morning, hair dryer was in 2 pieces and we had to call twice to get a new one, nobody brought new towels when they took the used ones out. Even when I asked the front desk for them, she said they were "all in the wash" and asked for my room number, but didn't write it down so of course we never got any. Also, the breakfast was sad and half of the building looked like it had been condemned. Even if the hotel wasn't costly, I still expect functioning amenities & a staff that will help you remedy the myriad of issues you encounter.
The first room didn't have a refrigator . The airconditioner would not work. The carpets were filthy.we called them about 3 times. They finally brought us a refigator that didn't work. They finally moved us to another room. They had to bring ua a refigator in for that room. It kept things cold but water ran over the floor when it defrosted. The carpet in this room was filthy too.The bathroom door wouldn't cliose.They need to shut it down till they get it in better shape. They wouldn't give us our moiney back for the second night..
Cost Parts of hotel looked like war zone. 2 panhandlers hit me up before got in front door. "Non smoking room"...smelled otherwise... Was a deal for the cost--probably not go back.
Nothi,g The front counter person was inappropriate and the room was dirtty
Staff and location Kayak did not submit our reservation. We were lucky to get their last room!
The Hotel rooms were decent and had the normal amenities. The location was excellent as it was mins away from most things around. The staff was polite and courteous even to us out of state fans. Only thing was the pool area could use a slight make over. There was chipping paint and water marks around. Other than that, nothing really else.
There was some work done and i was surprise to hear construction noise at 9 am
Me and my family stoped there for 1 night. The price was the cheapest of all and the place was great. It was very clean and the stag was wonderful. I will recommend this place to any one who will stop by.
The room was surprisingly nice. Apparently they had just remodeled. Everything was clean and was close to some great shopping and restaurants. The bathroom was tiny. The wifi didn't work.
80% of the front desk staff were wonderful. The rooms were disgusting. I drove 17 hours straight from Florida to this hotel and was extremely exhausted. I checked in, and was handed the key to a room on the second floor. I lugged my suitcase up the stairs, opened the door, and discovered a room that was not yet cleaned (it was 6 pm). Dirty towels all over the ground, trash cans over flowing, bed sheets were torn from the bed, etc. I lugged my suitcase back down and went to the front desk. The front desk woman was extremely apologetic and handed me a key to a separate room. The second room appeared okay at first glance, aside from a bug that was left squished on the wall. When I removed the bed sheets to lay down, they CLEARLY were not cleaned. Hair all over the bed, small stains, and the pillows smelled like hair grease. It seems like the housekeeping staff don't clean the sheets, they just make the beds. I was too exhausted at that point to find another hotel, so I had to curl up with my own pillow and sheets which I luckily had in my car. I would NEVER stay here again.
good location base of beds unstable....broken? Room appeared to have gotten the quick clean.
N/a Room smelt like smoke
From the minute that I walked in the door at nearly 9pm I was impressed by the greeting and professionalism of the young woman that checked me in. I got to my room and was again I impressed with the cleanliness and appointments in the room. I have stayed at other national brands that were more costly and far less impressive. Great value for a frequent traveler. I would recommend this property to others and certainly stay here again myself. Nothing
The front desk staff were great. Check in and check out were a breeze. I'd recommend this hotel.
Staff was excellent. No microwave, fridge or even a hair dryer. I was uncomfortable with the location traveling alone with two kids. Breakfast is a bag with a muffin, apple and water.