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The hotel is beautiful! The beds are comfortable and who doesn't love breakfast included.
this place delivers little extra in every way… extra clean love the ping-pong table
Very nice hotel for the money.
Great place to stay. Breakfast was wonderful and filling. The location was very convenient. I would stay here again.
/The room was large and neat with an outdoor deck. Bathroom was warm. Must have radiant heat. Nice decor. Desk clerks very helpful. Spots on the rug. No refrigerator or microwave. Did have use of the one in the breakfast area. All fabric items were wrinkled. Could not figure out the Keurig coffee machine. Alarm clock didn't work.
The room design, hotel layout, coy ponds, happy hour, breakfast, pool, honor bar style shop. It's a little run down and the bar closes early. It seems like it should be open later on weekends. Especially when there are no other options near by.
It's a clean, well-kept facility with a good location. The bed was comfortable and the price was reasonable. The structure magnifies noise, and the hotel doesn't discourage it, with loud parties and conversation continuing past midnight. The fitness room is small and one of the four machines broken throughout our stay. A calamity one morning canceled the highly touted breakfast, with no acknowledgment or discount by the hotel. Internet access is $10 per day. It's fine, and I confess that I haven't stayed in a better full-service hotel in the area, but there is no reason to look forward to staying at this property.
Clean, quiet and comfortable! Great happy hour and full breakfast To holder is behind the user! Awkward!!
Nice location and a beautiful lobby. Quiet. Very large rooms that can comfortable fit 4 people. Liked the complimentary treats during the midday to evening. Each room has 2 rooms, each with its own hdtv. Comfortable beds with nice sheets. I used the fridge, which worked very well and kept my drinks very cold. It was obvious it hadn't been cleaned from the previous guests. The facility was dirty. Literally. There was urine on the seat and toilet paper in the bowl. The backs of earrings were on the counter and we only had one set of towels for a room meant for two people. I called to have it cleaned and it took them over an hour to send anyone. And when they did, after I'd called a second time to remind them, the maid merely flushed the toilet and left without cleaning anything. I requested to have my room switched but the person at the front desk said they were fully booked. So I was out of luck and decided to stick it out. Later that night I realized the ironing board and doors to the armoire were broken. Yet another disappointment. The next morning I was out of the room by 9:45 am. I came back just before 3 pm and found my room hadn't been cleaned. I waited over an hour before the maid knocked on my door. She walked in, made the beds, took away the wet towels, and within 10 minutes she left. She never touched the counters, vacuumed, or disinfected the bathroom. Then, to no surprise by this point, I went to use the complimentary microwave and found it a mess. It had obviously been used many times and never been cleaned. Luckily the first maid left a roll of paper towels by mistake. I cleaned it myself. If I stay here again, I'll have to remember to bring Clorox bleach, a sponge, rubber gloves, paper towels and air freshener. I'll keep my usual tip to cover my extra expenses. And it's 2015 Embassy Suites. What hotel doesn't offer complimentary wifi?! Especially at nearly $200 a night.
Nice place for families Couldn't control air conditioning to get colder
The indoor waterfall and koi pond, part of their tropical atrium, are really unique. They have substantial snacks in the evening and great breakfast.
Very quiet and always appreciate the breakfast and happy hour! Wish the train was operating to Sonoma. Still a few months away. That will be awesome.
Spacious Rooms Cost, long walk to room
The staff was very friendly. Internet wasn't free for me.
i like the hotel, it was beautiful, I enjoy the water fall, coy fish, the hotel grounds very nice. the breakfast excellent... P.S. I like being on the firs floor. that provided us a great access to the beautiful scenery the hotel has to offer. I did not like the room. it was not what I expected from a beautiful hotel. the living room had a big conference table, it fell like I was at an office, that made it very uncomfortable, we wanted a private place to hangout but with the big table and office chairs, it was not possible. we ask the staff " a guy" for the room to be change but the staff member, that we ask, he told us we need it to pay an additional $50. I you can see as was not away in business nether was I meeting with other people for biasness. the staff member made a remark that my room was book by you guys and that they could not change any!!!
This guest did not leave comments about this hotel.
The night person refused to talk to me.
The staff is great, very helpful. The room was well furnished with everything I needed. I had 2 early days, and they opened the complimentary breakfast over 30 min. early for me both days. I had a non-smoking room, but it was obvious that it used to be a smoking room, I could smell stale cigarettes clearly. Not a big deal though.
The room itself was nice. Cigarette butts on the landing outside our room door when we first walked up. The table and chairs was placed right in front of the AC unit which blocked the air so I moved it.
Location for my purposes Breakfast had a good selection of protein (eggs and various meats), but microwave needs updating. And, would have appreciated some fruit.
Friendly staff, spacious room with kitchenette; definitely more than the 1 star it was rated. Bathroom needs some maintenance - rust, cracked floors, etc.
Nothing The air conditioner did not work
Nicely re modeled Great service
It was convenient to freeway and had a little kitchen. With kids that is very helpful. Also nice and quiet. They have a complimentary breakfast as well. The staff are very nice and accomodating No
Newly remodeled rooms look like Vegas. Very clean, comfortable and stylish. Will stay again. None.
Sauna by pool and hot tub was a nice touch, outdoor lounging space, convenient access to Sonoma square and town. Breakfast was mediocre continental.
Location Affordable for area Clean Dingy Dated interiors Loud A/C Thermostat in awkward position
location, services, full breakfast had a very difficult time adjusting room temperature at night. one side of bed much too cold other side much too hot. had to do with air circulation from air conditioner.
This hotel is in a great location just around the corner from the Sonoma Square. We had a room that opened up to the pool, making my kids very happy. The room itself was spacious and clean, a good value. We will definitely stay there again. it was a fine hotel.
I liked the close proximity to the downtown area and the free breakfast. the staff was extremely friendly and accomodating.
Staff very knowledgable and friendly Parking too expensive
Location can't be beat. Super close to the plaza and across from a strip mall including a Whole Foods. Sloppy cleaning services, subpar breakfast, 15-min timer for bathroom light (can't take a longer shower without stepping out to turn on the light again!!) and general outdated-ness of the room with carpet that needs updating. Despite the great location I will not return, as there are more cons than pros here.
The rooms are on the larger size The room was dark and dingy. Don't eat the breakfast! The food is horrid. We chose Best Western because of the reviews, don't do it. We wanted to enjoy the pool, but there were leaves floating on the pool and it was expensive.
Bed was very comfortable Cute patio Pillows were very uncomfortable Room outdated - bath had chalk on top of chalk Toaster in the breakfast room needs to be replaced NOW. Waiting over 5 min for toast to pop up with a line behind you is NOT good.
Ambiance I was very taken back being next in line when the desk clerk asked how he could help a guest who waltzed up to the counter. I was waiting my turn & felt the person who was already staying there should not have precident over me who was next in line before them. Should I have to wait if every guest came down for something before the person in front of me was finished? If not, when should it be my turn? I would have walked out after being treated that way if I hadn't already purchased the room before arrival. Otherwise the stay was pleasant & quiet. I may return.
Location Old run down place.
Close to the plaza so within walking distances for everything so very convenient. Loved their patio set up with fire pits and that we could walk out from our room. The floor above us must have had a family of kids bc we could hear them running and jumping early in the am and as we were getting ready for bed.
Friendly staff, well manicured grounds. Paper thin walls and floors, dirty room complete with hairs in bathtub and bathtub that did not drain, poor on-site parking, false advertising in photos on all major booking sites.
Was hesitant, as I chose based on stars and reviews alone - but this place was Amazing in every way. The grounds are beautiful, the staff was the kindest and warmest we've been greeted with in awhile and always ready to lend a helping or advising hand. The local town (square) was a beauty as well and while small, the stores, food and wine can keep you there all day. I'd highly recommend this place again and can not wait to come back!
Nice room, great old building with solid walls (nice and quiet). Great facilities (spa and hotel pool were great). Great staff, from housekeeping to valet to spa staff. Had a great time and would stay again. Old building means no elevators or ramps, which made getting around with a baby stroller difficult. Didn't like that you had to pay for wifi, and although they had free wine tasting you had to pay for the snacks. When paying for a high-end experience it is a bummer to have to pay for things that would be easy and inexpensive to provide, like wifi and light snacks.
Decent room. Spa was nice. Service was poor. Left an item in room that was gone 30 minutes later and no one at hotel responded to our calls or emails. Just poor customer service.
Lovely setting Room was nice, but not 4 star - aging furniture, bad fluorescent lights, Spa facilities are fantastic Slow check-in process -- front desk never called to tell us our room was ready despite taking down number Santé restaurant didn't live up to "michelin starred" reputation Room not as spacious as advertised
No elevator Only a few of the staff need more training in customer service, starting with those working at Spa
$15 internet charge ruined the stay. Would have paid higher room charge, but the extra charge was a hassle and made the place feel cheap. A bad business move.
Staff was great and willing to help out whenever possible Car service was complimentary Wine evenings with complimentary wine tastings Hotel texting service Free waters when heading out, great when going out for wine tastings. Not well insulated rooms which made it very cold. Occasionally some barking Self Parking gets filled quickly in the evening but they offer complimentary valet
Loved the bed and pillows and the property Terrible cell reception. At these prices we shouldn't have to pay for internet, which is also terribly slow
Too loud with Wine poll party with loud music till 10:30pm just OK
Loved my upgraded room. Bed was awesome. Short drive from downtown Sonoma. Concierge emailed me a list of wineries and restaurants that was very helpful in planning our trip to wine country. Original room I booked was tiny. Upgraded for $75 more per night to a room half the size. Needs a bigger entrance sign. Immediate surrounding area looks questionable, but glen ellen and Sonoma were a short drive away
We arrived very late and the two women who were manning the front desk were absolutely fantastic. Very friendly, helpful, and just lovely. We wanted to sleep until about 9am, however, at about 7am Sasquatch began pacing upstairs, stomping back and forth for hours. We didn't get the rest we needed for our upcoming long drive.
Room had a poor Ac . Just too hot
I liked that is was clean and quiet and that breakfast was included.
The Marin Suites is next door to the Book Passage bookstore where we see many famous Authors visiting to sign their books. The location is only minutes from three malls and the freeway to Napa or San Francisco.
I thought they did virtually all of the little things well: The check-in and check-out were courteous and efficient. There were enough towels, and they were of good quality. The shower worked well, had plenty of hot water and was high enough. The bathroom amenities (soaps, body wash, shampoo, conditioner and mouthwash) were very nice. The iron and ironing board worked well. The windows, curtains and HVAC system worked well enough. Despite being close to the freeway, the noise level was acceptable. The bed was large and the mattress was new and comfortable. It's both minor and personalized, but I found all four of the bed pillows strikingly uncomfortable.
Great staff, clean quiet room, ample parking.
Great customer service! Nothing!
Huge room, wonderful beds, quiet, updated facilities, friendly management Breakfast/snack area was small
We loved it here and will stay here again everytime we need an overnight in the city! It was perfect for catching the Larkspur ferry as its just minutes away. This made our Super Bowl activities that much easier. The owners were fantastic and made us feel like family. Can't wait to come back!!!
The Marin Lodge was charming and clean and completely redone recently. Rooms were cozy and comfortable with nice accommodations and we will be back!! Would HIGHLY recommend staying here!
I did not like the harassment of the woman behind the counter by a group of four drunk men who were checking in. They were racist, she was Latina. It was an ugly scene. I feel as though having a security guard in the lobby would help people stay on better behavior.
The motel was clean except there was a foul odor in the hallway where we stayed. Staff was friendly and helpful. The bed was horribly hard so we didn't get much sleep. The floor would have been more comfortable. Awful smell in the hallway was troublesome because it also came into the room.
The location was pretty convenient for exploring the region due to it being right next to the freeway. We were bothered by the noise whatsoever. The staff were harassing and embarassing each other upon check in which was pretty uncomfortable. Our room smelled of muggy wet dog and was pretty dirty. The bed was the most uncomfortable I've ever experienced in a hotel. The cleaning ladies came around (very loudly) to begin housekeeping at 7:30 am, way too early. Overall the experience was one of prefer not to have again considering the price.
Very noisy. We had to unplug the fridge to get any sleep. Lots of traffic noise. Lots of plumbing noise.
Comfortable bed was,the only thing good about the place
Comfortable room with very friendly staff. We enjoy the stays very much. My room is a bargain with almost 50% price of the regular room. Very good value but the room faces I-101 with highway noise. You may want to check with the hotel for better rooms.
Nice staff Older hotel, overall I don't think I will ever go back
I travel for business and have stayed in many, many hotels over the last few years. I've never written a review for a hotel until today. I was very impressed by the warmth and hospitality of the Four Points San Rafael. The staff was happy to be there and happy to help me in whatever way I needed. Whether it was extending my checkout time significantly or getting me 4 bottles of extra water or faxing my papers out for me, it was done with a smile. The service here made all the difference to my experience. The room was also very clean and well kept. Thanks Four Points!
It was clean. They did not honor the pricing booked through Kayak. They charged me over double the agreed upon rate. They have a policy to not honor pricing if you don't book within their time window.
Everything was good. It is nice to be able to count on this hotel to give good service every visit. Nothing
I didn't like the adjacent doors that are now added to the rooms. Made me very uncomfortable during the night. There are latched on them, so I wasn't really sure if the door was locked.
The staff were very friendly and accommodating. The facility is very well maintained and clean. The room was really nice and bed was comfortable. Fitness center was spacious and high tech - cold bottled water was a bonus.
Price was right, a tad hard to find. no
Convenient location to the Sonoma Raceway. The rooms are very rundown and uncomfortable. 70's bathroom, 90's mattress, and 00's tv. Also, only tepid water in the shower, not hot water.
I am in the area often on business and this hotel is in the right location for the right price. Clean and quiet. Will book again soon.
Incredibly noisy. People partying until 1:30 AM . Never do again
I was recovering from food poisoning and the staff was lovely to me.
It's not what you think! The hotel looked like Bates Motel
Location Freeway noise
free wifi tv is small. pool is next to restaurant
Convenient location, beautiful grounds, friendly and helpful staff, and clean, quiet room.
Grounds nice, quiet neighbors Lots of highway noise, breakfast could have had some better options
Not a 3 star. Not like a Hyatt or Hilton. Door faced parking lot in an area with people and dogs roaming around outside. There was not an inside entrance as you get at Hyatt and Hilton.
Next door is a charming and extensive hobby shop. We were checked in next to other occupants (noisy) at extremely low occupant level unnessessarily.
Attentive staff and very accommodating. They couldn't pull our reservation into their system so we ended up with a handicap room that was all they had left.
The lobby is beautiful. The bathroom is in need of a remodel. The shower is incredibly small.
The cottages allowed for great privacy. We loved that folks had their dogs. Next time we'll bring ours! Staff was super friendly. Great location .5 m from Sonoma Square.
The friendliness and cleanliness No complimentary breakfast
Nicely appointed room, superior details. Excellent, responsive staff. Nice resort facilities, good location, shuttle to downtown Sonoma.
We stayed in a recently renovated room. The walls are thin and you hear your neighbors... especially when they're having a party that lasts until 4AM.
The room was very clean Our AC would make noise from time to time.
The rooms were dirty and the entire hotel room was old. The bathroom was very small, outdated and dirty. We are never staying here again.
Staff was good. Place was acceptably quiet. Continental breakfast was a horror show in terms of food quality.
For several years we have been using Best Western Corte Madera Inn as a favored place to stay when visiting the Bay Area. We like the shopping that is convenient to its location. San Francisco is just a hop away down the 101 and across the Golden Gate. The rooms are spacious and comfortable, also well appointed. Staff is courteous and helpful, and the free breakfast at the restaurant next door is really good. Some of the rooms sometime seem a little dated, but this is not a deterrent to us. It's a great location.
Rooms were quite big and comfortable. Many extras on the propert in an excellent location.
Bed was great. Room big. Good breakfast. Huge pool. Right off freeway. Would stay again. No elevator. Sink/vanity not enclosed in bathroom. No bar.
Large lapping swimming pool was a nice surprise
Seedy, bad smelling rooms. Did not feel clean. Never again.
Convenience, price Motel-style set-up.
Front desk people were great we got in a little late. They kept the pool open for us which was a lot of fun. Then we relaxes by the fire pit. Great hotel just outside of San Fran.
Pool was nice Hairs on the bed sheets, vinyl flooring through out the room looked clean but was filthy. my daughter came in from the pool and dripped water so she cleaned it up with her white towel and it was completely black when she was done. so grossed out. when I complained they gave me a $15 coupon for my next stay. I think NOT.
Location; a very minimal room No shampoo, conditioner, or facial tissue. Adequate for 2 nights while visiting Point Reyes.
Clean n ez to get to from the highway Price
Nice staff, clean and updated room, convenient to highway. Natural preserve across street.
Nothing Bed and pillows are super thin Couldn't park in front of our room because the pool was there The shower just sprays on the floor and soaks the entire thing resulting in us tracking water into the room
Stained in the tub
great place to stay
Friendly staff, nice place to stay in Sonoma. You could hear everytime someone walked up stairs from us, a bit noisy.
This is more than just a hotel, it is an experience. We did not have time to use all of the facilities on offer, but those that we did were second to none.
The people were very helpful. When my credit card was stolen they were easily ably to transfer it to an out of state family member. I thought the food at the hotel restaurant was rather overpriced for what it was.
I would recommend the MacArthur to all of my friends. No
Liked layout of property - use of pool and spa were nice - saddles restaurant was good experience - like the square of sonoma
The garden and grounds are beautiful! The restaurant on-site has great food and we enjoyed every day there. The rooms were spacious and the service was great. We enjoyed a 'couple-day' at the spa and were very impressed. Of the seven nights there, one night we had a neighbor that was a little loud. It quieted down by 10:30 and we never felt it was bad enough to call the front office. My wife said the only 'not-like' about the week was that we could not stay longer.
The grounds were lovely and offered a number of places to sit or relax
The stay was very pleasant. Maid service to the rooms had a communication gap, but we were able to communicate with front office staff. Although we recieved an upgrade, the room was for handicapped individuals, whi I'm sure could have bettter used the room. Front desk was not totally honest when we asked to move to another suite. The honesty issue mentioned above. There was another non-handicap suite available and empty, but we were told it was occupied. I visited the room, so I know it was not occupied at the time.
Great hotel. We will def stay there again in the future. The spa was lovely as well.
Pleasant welcome, obliging front desk staff. Beautiful gardens, and a 4 block walk into Sonoma Plaza. Room was very clean and comfortable. Only issue was the very miserable continental breakfast - and the usual awful US coffee.
I had one of the best massages that I have ever experienced. The entire staff was consistently friendly. I felt that I was appreciated as a customer. I really liked everything about this hotel.
had all the conveniences of home ie: microwave small refridgerator coffee pot good mattress Too noisy at night with people slamming doors and loud talking outside of rooms
very good for inexpensive motel. parking close, room was clean, refrig in room along w/ coffee maker. bed was fine. no complaints really. asked for a quiet room and got one. didn't care for noise in hallway while people were getting stuff to rooms, but it ended early enough. very quiet after 10:00pm
It was close to the freeway and 1/2 way to our destination. The price was moderate. Bathroom tile grout was completely moldy, afraid to go barefoot. Beds were hard and lumpy and the carpet had stains and bad repairs where pieces had been replaced. Their breakfast consists of coffee, cold cereal or a 1/2 of muffin. The parking spaces are extremely narrow, even for a Camry, plus several were taken up by buses, so we had to park on the street outside the inn.