Panama City Beach SUV Rentals

Cons: Only negative was Hertz employee in Panama City. I considered him rude and unfriendly. He offered no help, explaining fuel options or anything else. At the end, he just handed me a key and said to take the one at the far end.

Cons: Small snafu with reservation and many calls later to resolve. It seemed that everyone would tell us a new number to call and no one really knew what to do. Also, the after hours drop off process was very vague. There was not signs indicating what was specific for AFTER HOURS - so I wasn't sure if what I was doing was the correct process and had to walk from the parking garage to inside the airport at the desk to drop my key. Which was not a huge deal but I was confused whether or not I was following correct procedures. Key drop should be at the kiosk in the parking lot.

Cons: I received a notice that my vehicle was reserved, but after driving to the airport to get it, they had none. No one ever got back to me to say they had no vehicle to prevent me from wasting my time driving to the airport and back.

Cons: I stood in line at the counter for 40 minutes and only 3 people were ahead of me! The agent was chatting so much and slow.

Cons: The car was difficult to see out the back window when backing up.

Cons: Car had been smoked in and heavy perfume to try to cover it.

Cons: I reserved the special which was suppose to be a 5 seater. They gave us a Chevy Spark which is only a 4 seater with room to store 2 pieces of luggage. Obviously we all had luggage. So ended up having to upgrade, when I could have reserved a 5 seater for less. Also, the low air pressure light was on.

Cons: They charged me for smoking in the car when I did not. Charge was $400. Very unhappy.

Cons: Returned a day earlier and no refund for that day.

Cons: They could not fulfill your booking.

Cons: Seats in the Buick Encore were uncomfortable. Adjustments were not adequate.

Cons: Maintained that my reservation had been cancelled, failed to make any effort to provide me with any alternatives for a rental. Consequently I had to rent from another agency at a much highest fee. Attendants unprofessional and unresponsive at this Panama City, Florida location.

Cons: The car advertized that it held 5 LARGE pieces of luggage. Well, that was a misnomer, as it was a tight squeeze with 3. Large was subjective.

Cons: Pick up was terrible. Waited in line for over an hour and with only one customer service rep. Easily took 10 minutes on average with each customer.

Cons: I forgot to ask for a nonsmokers car .It was a great car.

Cons: The office did not accept my interim license despite the website saying such licenses were accepted. I was stranded in a strange city with no where to go. In my hour of need, I was betrayed and staff were not helpful, if not rude. They take a reservation, but they do not hold a reservation. Seinfeld got it right. These rental companies will be shadows of their former selves because they do not understand something so simple as do not betray your customer. Do not lie to your customer. Do not strand your customer in a strange city with no options

Cons: I'll probably use Vroom Vroom next time. They have a very clear cancellation policy. Avis/kayak--you couldn't find their cancellation policy with a forensics expert. Ergo I assume it sucks. Thank you for reading. Take the rest of the day off.

Cons: Cost $55 to get to the correct Avis. We reserved a convertible And it wasn't available yet.

Cons: Agent was very helpful. Outstanding service

Cons: Car could have been cleaner, especially the windshield, carpet and console. when you pay for a rental it should be clean! Also the gas tank was only 1/4 full which makes it inconvenient when you are doing a road trip to have to stop for full right away.

Cons: When I reserved I asked for pick up at airport when I arrived car rental was 30 minutes away- not happy

Cons: Your computer system is horrible for keeping track of reservation information. Your staff needs a huge attitude adjustment, they are rude! Your reservations are too inflexible to allow me to make necessary changes. Your reservations does not keep track of the request to drop off at a different location. Your phone system is inadequately staffed, and the staff in my pick up location never answers their phone. They do not like to work.

Cons: The car we reserved was not available. We were told it would arrive the next day and it didn’t. This delayed our trip and ultimately forced us to make a reservation with a different company at a much higher cost.

Cons: Will never rent from them again. Reserved a car online, pickup on July 4th. Site closed early. Customer service could not find my reservation and was less than helpful. I could barely understand him and he kept insisting that my rental was for a different city on a different date. Use Enterprise !!

Cons: Cleanliness of the location

Cons: It had over 20000 miles on it.was expecting a new model car

Cons: The whole experience.