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10.0
Overall it was a good experienceReviewed May 25 2023
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10.0
Friendly, helpful, & courteous customer service. Easy pickup & return. Taxe$ associated with rental are outrageous & would seriously make me reconsider renting a car the next time I travel to Phoenix.Reviewed May 24 2023
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10.0
CMH rental center is best of all airports. Efficient, clean, personable staff, signage clear, process flows all worked out. Cars clean and mine was new. Yippee!!Reviewed May 24 2023
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10.0
Absolutely hassle free and best car rental experience ever!Reviewed May 24 2023
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2.0
I booked to pick up and return a car at Phildelphia Airport (PHL). Got on the shuttle, took us to the off-site location, Agent told me I was at the wrong location, the office I booked at was 45 minutes away. This was unacceptable She also said that she would change the reservation to accomodate the error but that she could not as she had no cars available. I had to return to the airport and find another rental company. I paid twice, once for a car that I could not use, and told that, even though this is no fault of my own, there will be no refund.Reviewed May 23 2023
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4.0
Didn’t appreciate the constant up selling from the agent.Reviewed May 23 2023
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6.0
Car interior was filthy. Back seats were really badReviewed May 23 2023
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10.0
I usually use Hertz and Payless was fantastic. Great experience.Reviewed May 22 2023
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2.0
I PAID $135.00 AND NEVER EVEN GOT TO GET THE CAR. I WAS DENIED AT COUNTER BECAUSE I DIDNT HAVE A FLIGHT BOOKED TOO. AND WAS TOLD I COULDNT BE REFUNDED OR SWITCH TO A DIFFERENT PICK UP LOCATION EITHER. APPARENTLY IN ORDER TO GET A CAR RENTAL WITH PICK UP LOCATION AT DSM AIRPORT YOU MUST ALSO HAVE A FLIGHT BOOKED OUT OF THAT AIRPORT. OBVIOUSLY I WAS NOT AWARE OF THIIS. I DID NOT SEE THIS INFO ON ANY TERMS & CONDITIONS, OR POLICIES. IVE SPENT HOURS TRYING TO RESLOVE THIS ISSUE SINCE FRIDAY. IVE CALLED KAYAK, CAR RENTERS.COM, AND PAYLESS AND STILL NOTHING. IM VERY UPSET ABOUT THIS AND THE LACK OF CUSTOMER CARE FROM ALL INVOLVED HAS BEEN SERIOUSLY DISAPPOINTING. I WOULD LIKE EITHER A REFUND OR TO BOOK A CAR RENTAL FOR ANOTHER TIME, OR HOTEL ROOM OR SOMETHING. $135 MAY NOT BE MUCH MONEY TO SOME BUT ITS ALOT TO ME AND MY FAMILY. WE SAVED FOR 2 MONTHS TO COME UP W THE EXTRA FUNDS TO GET THIS XAR RENTAL TO ATTEND A GRADUATION CEREMONY. WHICH WE COULD NOT ATTEND DUE TO NOT GETTING THE RENTAL CAR. SO AS YOU CAN NOW SEE IT WAS A HORRIBLE EXPERIENCE.Reviewed May 22 2023
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4.0
BEWARE! You will be forced to pay a VERY EXPENSIVE ($400) insurance and there is no way to get out of itReviewed May 22 2023
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2.0
Arrived at airport, no one at Payless counter. Avis was handling Payless rentals. About a 2-3 hour wait to get car as lines were extremely long. Completely unacceptable as we had to be somewhere for a job, so we were never able to pick up our rental.Reviewed May 22 2023
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10.0
Excellent!Reviewed May 21 2023
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