10.0
Drop Off, Easy with no attendant, put keys in box and go. Pickup, horrible, line wait was 20 minutes with 1 attendant and many customers waiting.Reviewed Apr 24 2022
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10.0
GoodReviewed Apr 11 2022
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10.0
Fast easy check in, great value & fast drop off with friendly personalReviewed Feb 28 2022
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5.9
My credit card that I use for car rentals had expired and you really can’t get a car without a credit card. Also, we rushed to get back by the deadline to the airport and there were very loose directions on what to do with your keys etc. I was nervous about not getting my deposit back.Reviewed Sep 19 2021
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1.9
I received a message while en route to Tulsa that Payless would not be able to honor my reservation as they did not have any vehicles. I ended up stranded as a result. I will never ever book a rental with Payless again.Reviewed Sep 16 2021
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6.0
Pros:I liked the option with Payless to pick up the car on airport property vs. needing to shuttle to another location. Returning the car was simple and easy, which was appreciated.Cons:The staff was friendly at pick up, but we had to wait in line in the garage to get the keys for much longer than one would expect. A parking garage is not the safest of places to try to wrangle a toddler who has been stuck on a plane for several hours. When we got to the car, the vehicle wasn’t as clean inside or out as one would reasonably expect either. Despite paying more for a mid-size SUV to comfortably fit our standard sized car seat that easily fits in a similar mid-size SUV, it took quite a bit of effort to get the seat installed due to it being a tight fit and then not the most comfortable ride for the driver who had to scoot the seat closer to the steering wheel than preferred.Reviewed Jun 1 2021
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10.0
Pros:Everything went smoothlyCons:A bit pricey. $407 for Wednesday pickup and Monday drop offReviewed May 18 2021
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4.0
Cons:Car was dirty inside and out, had 40k miles on it, oil change came on mid trip, outside was all scratched up on all sides, no attendee or exit gate to report scratches, you just exit the airport and then you are on the road, the most we have e we had to pay for such a poorly maintained rental carReviewed May 17 2021
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2.0
Cons:No one was at the desk. I had to cancel the reservation and book with another agency. Would steer clearReviewed May 27 2019
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8.0
Pros:yesCons:All is wellReviewed Mar 27 2019
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9.2
Cons:It did not seem staff were prepared for the amount of reservations that had been made. We were the last flight in and one person was running the counter for Budget, Avis and the Payless counter. Staff were not able to login easily which led to like swaps and outdoor waiting for many customers. The staff handled the stress well. Following pick up everything else went smoothly.Reviewed Dec 3 2018
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10.0
Pros:Great serviceCons:All goodReviewed Nov 13 2018
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