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Easy in and out Very clean rooms! Conveniently located.
View Very near loud highway and railroad station where trains blast their whistles. Bathroom door wouldn't close. Tub/shower had steep slope. Peeling paint. Very squishy mattresses.
The hotel is build over the highway and there is a train that runs nearby every 20min, (apparently the train also blows the horn 1-3 times with every drive). While highway traffic is periodic, the train ran all day / until late at night, we could hear it every time.
nice location and view of the Hudson river very dated
Nice staff. Prompt shuttle service from airport.
Location to West Point! Great diner just below hotel. Nice staff. Room had everything we needed. Room was on second floor with window view behind hotel. Heard some road noise from I-87 but not a big deal. (The train noise at the Thayer is much worse.) Slept great. Its not a luxury hotel -- but you're not paying luxury prices either.
Location and price Small room, no fridge, lot of noise.
THE BED!!!! How the room was poorly designed - door wise/stopper and the tub and it's water
The best part of the stay was the help. Dwight & Kadeem at the front desk went out of their way to make our stay great!! The breakfast was mediocre; we went to the diner down the road. Also rooms are only for sleeping extremely small.
The people were so friendly and engaging. I felt safe as a lone traveler. Would be healthier if they had yogurt and/or eggs for protein for Breakfast. Ran out of energy early.
I was attending a wedding and needed a hotel to stay. I arrived and found it to have a great view of a lake, right in front of the hotel. Upon entering the hotel, it looks new and modern, our rooms were well kept, large and beds were comfortable. I would definitely stay and recommend to others. Extended stay was only until 12PM. I was attending a wedding and got back to the hotel at 5AM, hard to get only a few hours of sleep to drive back, I was hoping for an hour more of sleep :D
The overall hotel and staff exceeded my expectations. A good location for a night or two stay. Also the breakfast was actually quite good. The bed, it was not comfortable and sunk down to much.
Nice place to stay for the night. I'd stay here again if I am taking the train to the city. A bit pricey, but nice.
There were TWO ESPN 2 channels and no ESPN channel. I missed second half of a game I really wanted to watch and the front desk gave me a completely wrong channel when I asked. Also, provide a CURRENT TV channel lineup in your in room book. This completely ruined what may have been a perfectly good stay. Can't read this. I suggest you use larger font.
Great location if you want to see West Point. Interesting building. Very helpful and friendly staff. Superb mattresses Service slow in the restaurant - but politely slow
Location and comfort. Services and convenience. I have stayed here before and love it. NO - except walking up from the parking lot.
The staff was outstanding. Every interaction with a staff member was positive. Somewhat expensive.
West Point. Nice campus They had not received word ofmy reservation. fortunatelytherewasa roomfor meand my wife. Wearrived around 9:30 pm. Veryannoying.
Looked like it might be nice.. We specifically chose the place so we could relax in the hot tub/jacuzzi. It wasn't working and in fact that and other things were still under construction. One elevator didn't work. Restaurant seemed way too expensive. Feel like we got ripped off.
Paper thin walls. You hear EVERYTHING including The opening and closing of the extremely loud bathroom doors. the DJs in the downstairs club may as well have been in my bedroom. But at least I had a lovely view of the cemetery
I really love how professional and friendly the staff is. Everyone greets you with a smile... The room was extremely trendy and the beds were so comfortable... The bathroom was very contemporary and towels were extra soft .. You get a pair of new slippers and a nice robe.. There was a keurig coffee maker and a glass refrigerator.. The pool was nice, clean and warm .. I would definitely stay here again and again.. No trash can in the room. Restaurant doesn't have a great dinner menu
I had a mix up with date for discounted reservation. Hotel was very gracious in giving me a room that night for discounted rate. I was very pleased that they did that for me. N/A
Close proximity to Woodbury Commons Factory outlet
Its proximity to the Premium Outlets at Woodsbury Commons. The poor condition of the furniture & fittings. Only coffee provided in the morning - no hot water available to make our own use.
close to woodbury outlets service,,cold room,low lights in the room
Convient to shopping which was why we were there. Some of the staff were not very helpfull and begruged us any extra stuff ie towels and shampoo
perfect location for shopping at Woodbury premium outlet not as clean as I expect
Very good location to go shopping in Woodbury Outlet. Otherwise, don't stay there. The satff is very confused, they've charged me a day that I canceled, but they called to booking.com and I fixed it.
It is fairly reasonable compared to other motels in the area and was located close enough to West Point for easy access.
Not located in walking distance from Outlet Center as promissed on internet! Very dirty and old. Even if it was a non smoker room, the smell of smoke was immense!
dirty,bad service,expensive,the price not match the quality yes
location room style
Very friendly and helpful cleaning staff. Rooms were clean. Only one elevator that takes you to the wrong floor frequently. Always a line at the elevator forced most people to use the stairs. This is horrible considering there's only three floors. Tried to have breakfast in the lobby with my children at 8:00 am but the lobby was full of people pounding back beers. Power went out at one point at the hotel. I've stayed many times at Hampton Inns around the country and have come to expect a certain standard. I am usually very satisfied with my stay but these issues along with others left me very disappointed. Not the worst place I've stayed but not up to par with any Hampton Inns I've stayed in.
I enjoyed the room and comfort and the bathroom was really nice. Quiet and nice place to relax and some places around to go get food and a shopping area down the street. The breakfast was great and excellent with a waffle maker and sausage and eggs etc... Overall this was a great stay. The only thing I did not care for was the bed not a fan of how it makes you sink in and the pillows were not that comfortable. Overall it was comfortable.
Staff very helpful and polite
Very rustic and comfortable. Rooms were very nice and spacious. Restaurant was closed while we were there.
Everything.. The staff was especially Larry, the Maintenance Man. He was very helpful in getting heat in our room and just generally a great guy. We especially enjoyed the restaurant, its staff, and the band on Thursday. What a nice surprise. Nothing, it was all great.
Very quiet and peaceful at night no matter how active the park is during the day. A nice contrast. Rooms are immaculate and very comfortable at the Inn.
The room is so big!
The hotel was absolutely beautiful! A lovely, romantic setting, with a huge, comfortable room. Nothing.
Location was good. Toilet had pee in it that wasn't flushed when I entered the room. The walls are thin and I could hear the loud teen girl on the phone telling guys where her room was them I could hear them In the room. I had to leave the tv on and AC on to drown out the noise. Bed was hard. Coffee maker Had old coffee still in it. Not what I ecpected from "Hilton".
Location to access highway General appearance needs updating Breakfast $13
When visiting West Point, one would be hard pressed to find a more convenient location in this price range. The 'green' plumbing is hopelessly inadequate. A luke warm shower at 10:00am and a minimum requirement of three flushes per basic toilet use is ridiculous. Housekeeping never serviced the room on Thanksgiving.
We wanted to be in close proximity to West Point, and this hotel definitely was. We had an issue with the heater in our room and we were upgraded to a suite for the inconvenience. Breakfast is pretty good. It would have been great if our heater wasn't so noisy/malfunctioning in the first place, but the staff made the problem right.
Location, Clean Room Basic Breakfast
clean , nice breakfast, mini fridge and microwave, indoor pool, attentive staff
Size if the room No bar, no restaurant, no area to spend time with family
Comfortable, spacious room in a convenient location.
Location, breakfast, staff support.
Very close to Bear Mtn state park. Nice standard hotel for a night stay. Clean rooms, clean bathroom. Free continental breakfast in morning. TV image was clean, crisp. Other guests in hotel room next to our room was a little noisy. But that is not hotel's fault, and other guests were not noisy enough to complain. Otherwise, nothing else to note.
great staff Location
This guest did not leave comments about this hotel.
Corporate must repair this property. Each staff member was wonderful, welcoming and very helpful.
wonderful staff, especially at the front desk. thin walls...noisy people in room next to us
great value for the negotiated price! none
Large room, very comfortable beds, quiet. Communication with staff. Refrigerator not working. Toilet backed up. No extra toilet paper.'Do Not Disturb' sign missing twice. Breakfast not included, menu confusing.
Very clean rooms. Super comfortable beds. Pool/hot tub very nice. The price of the hotel should include breakfast. We did not eat at the hotel because of the $12.00 breakfast charge.
This guest did not leave comments about this hotel.
Room was clean Room was small and many basic amenities were missing such as shampoo
I had a great experience. Staff was friendly and helpful. they had a wedding that weekend and made sure all other guest were not disturbed. I had a issue with electric on one wall they were helpful getting to another room quickly.
Cleanliness Bathroom door was a sliding barn panel, not private . Hot tub was cold and jets were terrible.
This guest did not leave comments about this hotel.
Very good for the price we paid, free parking, pool, quite and clean, Good location outside of NYC. Staff was efficient and nice, accomodating for our two young kids. You could open the windows AC a little noisy but usual, no view.
Nice inviting hotel, well decorated, plenty of amenities.
The room was clean and comfortable. We ate dinner in their restaurant, and it was well prepared and tasty. Their free breakfast was excellent. Nothing.
looks newly built hotel, clean, modern room nothing
I thought it was a great value and the room was big and the bedding was comfortable. Nobody cleaned my room on my first night. I don't know if that was normal but it seemed odd.
The location is great. Very easy to arrive. It has enough parking spaces. Great WiFi. Rooms are spacious. Nice staff. It's dated but I don't Care.
Friendly staff. Accommodating. had a spring popping in the middle of the bed. A little smokey smell in the room.
They don't have continental breakfast for the price paid, and I thought it was expensive for the quality.
location internet is not secure. Television went out several times.
The staff. No
nearest to my meetings The hotel's wifi was not secure.
location manager was not knowledgeable about hotel room availability. Also, the TV went out twice and we had to hound the front desk to resolve the issue. the internet wifi was not secure. Business Ctr computer was not working.
The room was clean - staff extremely friendly - cook went out of her way to accommodate me as I have a seafood allergy - only negative is the location is difficult to find. I enjoyed my stay Only the location
The customer service was phenomenal. The staff was friendly and quite welcoming. I would definately do it again at that same location. I could not get the wifi to work on my ipad. It was frustrating. It should not be that difficult to join the network.
Clean. Convenient. Very helpful staff. I thought that the refrigerator could have had mini bar beverages to purchase.I heard the desk telling someone that the pet policy was being changed . It clearly states in the book in the room. .. pets allowed and lists a charge. I think it is a mistake
It has had a makeover since the last time we stayed here. The dÃ©cor was nicer + the business center and exercise room have been upgraded. We rented 2 rooms. There were come minor issues with both, but the staff was attentive to getting them corrected.
Staff was very friendly and helpful.
Great restaurant! The lobby and restaurant it new but the rooms are old and very dated
The man at the service desk was rude. He complained when there were people in line and was short with answers. He was not afraid to snap at you. I could hear the people behind us having loud sex at 3 am and could smell their pot through the wall. The sheets kept coming off the bed. No shampoo. No breakfast.
The kitchen in our room. Taking out our own trash.
Very clean place and great staff I miss the couch they use to have before. It looks like they only thing about one person not couple because they only have one chair I had to seat on the bed to eat, it was very uncomfortable. Whoever took that decision to remove the couch and put just one chair need to rethink about it.
The room was great , very clean The check in staff member was not very nice but the check out person was great. I would give it a 5 star but the A/C was very very loud and we were not able to control it, it was running the whole day and night, bring the ear plugs
Restaurant was nice Nothing
The heater would not shut off had to open the door to cool off the room called the front desk to advice that the heater would not shut off automatically and her response was to turn it off and open the door, Really!!!
Nothing special just clean place to stay