Plainfield Hotels

Booked this room with the understanding with the reservations team that I truly needed an 11:0 am check in as I was attending a wedding that began at 1:00. I called a few days prior to confirm the special arrangements and was told that they could not guarantee anything as check out was normally at 11:00 and the notes put into the reservation said 12:00 and even that wasn't guaranteed. As someone who worked in the hotel industry, this is something I completely understand however I also completely understand that you don't promise a guest a special accommodation that cannot be guaranteed or honored. I found another hotel nearby America's Best value inn that was completely understanding and Manny the general manager was incredibly helpful. The place was exceptionally clean and although had no amenities, was perfect for what we needed. I highly recommend that place instead. Needless to say, I would not recommend this place to anyone unless you're looking for someone to give you a hard time and be rude to you.

The room was amazing for the price!

Very clean rooms, nice customer service

No

It was easy to find and accessible to the highway.

It's over 20 miles to Mohegan Sun so having that in the name is very misleading. I would more likely have chosen a less expensive hotel if I knew it was so far from Mohegan Sun.

Very clean, staff polite and very helpful. AC & Free Wi-Fi word great. Good directions to local eateries. Beds very comfortable. An excellent value.

Was in town for the weekend to celebrate a family birthday. ABVIB was convenient, clean, well furnished, relaxing and a great value.

No. I would recommend a small shelf in the Bathroom over the sink to place toiletries on.

The room was clean and the sheets were nice and crisp!

friendly, helpful staff. shuttle to mohegan sun casino.

would have liked to have a refrigerator in the room.

The hotel staff were vary helpfull and pleasent. We requested a cot and local info,. Van driver picked us up on time.

All staff responsive to needs/requests; excellent service.

Trash behind sofa bed.

Friendly service, clean room with fresh sheets. very good experience.

nothing

The bed and room itself were comfortable. There was a (quiet-running) refrigerator and microwave in the room (1 king bed), as well as a couch. It was located right off the interstate, but was surrounded by tall trees, so it felt much more out-of-the-way. There were a couple pizza places in the area that catered to gluten-free diets, which was great for us.

1) There was a huge cell phone tower right outside the hotel. 2) We had a non-smoking room; however, when we walked into the room, there was a slight stale-smoke smell in the room and bathroom. It wasn't terribly offensive, so we just opened the window for a little bit. The next morning, however, our bathroom reeked terribly of cigarette smoke, like it was coming in a vent somewhere. It was really offensive, and we had to try to keep the bathroom door closed every second that we weren't in there, and did everything we could outside of the bathroom. When I mentioned it to the receptionist on check-out, she said not to worry about being charged for it, as the smoking rooms were right under ours and the smoke came up through the vent. Isn't the reason to have a non-smoking room so that you are away from the smoke?? 3) The iron needed to be cleaned, as it left spots on my husband's dress shirt. Thankfully it was on the sleeve, where it would be covered up by his sports coat.

Quick and easy check in. Cleaning staff was great. Room was clean.

Continental breakfast wasn't the greatest.

The room and arrive was great I'd def book there again

Noisy neighbors

I spent a little extra on this hotel because it got good reviews and I will pay a little more for quality. I was grossly disappointed with this hotel. We pulled in, and were literally the only car in the hotel parking lot - and it was midnight. There was no hot water for a shower in the room so we suffered through freezing cold showers. When we checked out, we told them about the cold water and they just made a bunch of excuses as to why the water was cold without any apologies or reimbursement. A truly poorly managed hotel.

Comfy bed and ridiculously friendly staff

The curtains would not close in our room so light poured in nonstop

Room was better than expected for money we paid. Room was very clean and queen beds were comfortable.

The staff/service is terrible. We booked the shuttle to a casino for 930pm but when we arrived 5 minutes early they left us while claiming the people from our room had already boarded the shuttle. They had no way of verifying and making sure the right people boarded. My girlfriend had to wait in -2 degree weather for th next shuttle. Also there's breakfast until 11am amd we arrived at 1055 to get something quick to eat for the ride back and they said it had already closed. Why say it's opened until 11am but close earlier than the advertised time. Entire staff and manager seemed unorganized and unprofessional.

The casino shuttle and waffle maker in the morning make this place! Less then half what you pay to stay at foxwoods. I'd definitely go back.

Nothing I can think of.

Everything....the staff was awesome the room was spacious and clean, breakfast was good. there are places to eat in the immediate area, the pool was warm. This has become one of my favorites places in the area. I honestly have no complaints

nothing

King size bed was very comfortable

no

It was across the street from our favorite restaurant

Was very dirty, couldn't take a shower, shower curtain was filthy, Pillows were old and small not to our satisfaction..

The location

The maid did a terrible job.

We had two couples, two rooms, for a weekend casino trip. This was SO much more interesting and less expensive than staying down the street on-site. Each room had a comfortable 4-post bed, clean bathroom, TV and automatic temperature controlled fireplace. Being a 260+ year-old home, it's rustic open beams and wood floors gave a "step back in time" feel. Hosts Ted and Carol made us feel right at home, and breakfast of baked apple, pancakes, sausage, eggs, coffee/juice was delightful. They also have refreshments available 24/7. This was our first trip, but the four of us already decided we'll definitely become regulars.

No complaints. My only regret is that we didn't notice the diary in every room where the past visitors recorded their paranormal experience. We heard stories at breakfast, where another couple filled us in and showed pictures they'd taken that captured floating orbs. Not that it made any difference to our wonderful time, but evidently the Inn is haunted, so keep that in mind if that sort of thing bothers you.

Ted & Caroll were just delighful. Would go back again. Evergthing was just perfect.

nothing to dislike

Staff and guests were sketchy we did not even end up staying the night

The reservation that we booked was as it was supposed to be with no surprises.

Nothing. I wish I had asked to see the room before accepting to stay. I would have not stayed there.

When I arrived there was note to call a phone # if I wanted to check in. A man came in with a hoodie pulled up on his head, unzipped with no shirt on. Gross. Then he tried to charge me more than I booked for online. I went to the room & it smelled bad. I called to ask for a non smoking room. He said they were all non smoking rooms but he couldn't prevent people from smoking in the rooms. The faucet at the sink at spot on it as if someone had been brushing their teeth. The sink had build up where the bar of soap had been removed but not cleaned off. When I turned on the tv I couldn't change the channels with the remote & called for new batteries. He came down with batteries. Firest he moved the box on top of the tv cabinet & the remote worked. He said to aim the remote higher. I asked him to put in the new batteries in since he had them with him. He refused. DO NOT STAY HERE!

Nice staff and a quiet sleep. Few non essential restaurant along the road. Overall it's a good place for a short period and the closest drive to UCONN.

Looks like an abandoned building from the road and nothing to brag about. Charge more than they should have, basic and not much going on.

The charm of a 1700s home and the grounds.

Too far from our targeted visit area (my fault).

I like that you can hang around in your robe all day, even while eating lunch or dinner.

The spa was too packed! We had to wait to get into the sauna, steam room and the Jacuzzi because there was just too many people in them. Also the security people. I like that they have security, but I felt like it was way too much. I'm a mature woman and I felt like if I did one thing wrong, I would get kicked out of the place. A little uncomfortable.

beautiful historical hotel, very antique in feeling

wish the rate included breakfast

A mile from Foxwoods! Breakfast served until 11:40. Bar in hotel. Very large room and bathroom. Toiletries like makeup remover wipes in the bathroom ! Dunkin donuts across the street.

Small TV. We may have gotten a handicap room but we enjoyed the space.

Hot tube was nice but wish the pool was open

The pool was closed

Location beside busy road all night long. Terrible due to no sleep.

The location

Too much hot water in shower, no way to get temperate maintainence could not helpRoom was not made up when we returned

Clean, neat, what was needed.

Wifi was not strong.