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One location in Puerto Vallarta
2 locations in Puerto Vallarta
Filters
Reviews
2.0 Poor
Feb 2024
2.0 Poor
Nov 2023
2 locations in Puerto Vallarta
2 locations in Puerto Vallarta
Filters
Reviews
2.0 Poor
May 2021
Pros:
Once we got the vehicle we wanted it served it’s purposeCons:
We were completely scammed from the minute that we walked into the Hertz office in Mexico. They took advantage of us and it was very sad. Even though our taxes and fees were including the rental price they forced additional taxes and fees which we knew was incorrect. They forced us to get insurance when we wanted to waive it and we had already confirmed that we had insurance with both our auto company and through our credit card before hand. We were also forced to pay for the full tank of gasoline when we have only usedLess than half. The entire experience was very unfortunate and wrong. They also wouldn’t give us the keys to our vehicle until we sat through a seminar on excursions and “” discounts because we got a car rental. We should not have been forced to do that.2.0 Poor
Mar 2017
Pros:
didn't rent carCons:
when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving8.0 Very good
Feb 2017
Pros:
The personnel were very friendlyCons:
It is a little pricy4.0 Mediocre
Jan 2017
Pros:
NaCons:
I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us4 locations in Puerto Vallarta
One location in Puerto Vallarta
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Jan 2024
2.0 Poor
May 2021
Pros:
They did not have a car for me. I had to walk to another place to find a car. Terrible to book a car and not have one for them.Cons:
If they would have reserved my car.2.0 Poor
Jan 2021
Pros:
NothingCons:
They didn't even have a car. The reservation was bogus.2.0 Poor
Jan 2017
Pros:
I did not rent a car it was so costly for insurance6.0 Okay
Jan 2017
Pros:
Nice staff, I ended up with a good car.Cons:
The final price was significantly higher than advertised. Did not have the car when I showed up. No guarantee that they will have the car even if you pre-pay, our trip was during the high season (last week of December).One location in Puerto Vallarta
Filters
Reviews
2.0 Poor
Jan 2024
4.0 Mediocre
Jan 2024
2.0 Poor
Jan 2021
Cons:
Despite the fact that I had made a reservation for a vehicle, when I arrived to pick up the vehicle I was informed that they did not have any cars available for me and they could not estimate when a car would be available nor could they help me to locate another vehicle to rent. I will never rent from Dollar again.3.6 Poor
Feb 2019
Pros:
Our van was not ready for the day requested, so the staff lent us their shuttle van so we were not stranded, or incite extra costs for taxis. This was appreciated, particularly given the price deception.Cons:
The price advertised was dramatically less than what was actuality. While this was a red flag, it remains categorically price deceptive. Beyond this, we were expected to participate in a timeshare presentation.4.0 Mediocre
Dec 2018
Pros:
Newer model vanCons:
Fee did not include “mandatory” liability insurance. Was not explained prior to booking. More than doubled the anticipated cost of rental vehicle6.4 Okay
Nov 2016
Pros:
After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.Cons:
After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.One location in Puerto Vallarta