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2 locations in Puerto Vallarta
Filters
Reviews
2.0 Poor
Mar 2024
2.0 Poor
May 2021
Cons:
Plane arrived late, there was no one at the Alamo counter in the airport despite still being within hours of operation. I was told they close at any time if they no longer have cars to rent, but then my reservation was not honored. Will never rent from Alamo again, poor customer service in puerto Vallarta.10.0 Wonderful
May 2021
Pros:
Staff was friendly and efficient.Cons:
I thought the car pickup was located at the airport but it was a short distance away.2.0 Poor
Apr 2021
Pros:
Shuttle pickup and drop off quick except location way off airport and negotiating traffic very haedCons:
We reSERVED A Jetta or versa they gave us a VW that was smaller Had been wrecked sounded like front end was going to fall out and had a bald tire They didn’t care2.0 Poor
Mar 2021
Pros:
Terrible staff. Location is NOT in airport, it’s miles away. Made us wait for 20 minutes for pick up. Once there they did not let me deny insurances although I am insured by Amex. The forced insurances were more expensive than the car rental itself. I tried talking to the manager but he was equal or worst than the employees. When we checked the car for damages I tried to do a video but the employee would not acknowledge the date, name or name of the company. Left my Amex cc open for a couple thousand dollars only to fin out one day later that “someone” tried to use my card for internet purchases upwards of $3,000 usd. TERRIBLE COMPANYCons:
Honesty. Service. Timing. Acknowledging and actually charging me what I reserved.2.0 Poor
Jan 2021
Pros:
Nothing, it was the worst experience I've ever had, the car was gone, the price was jacked up, and I was told to go.Cons:
Everything. This was terrible.One location in Puerto Vallarta
2 locations in Puerto Vallarta
Filters
Reviews
2.0 Poor
Feb 2024
2.0 Poor
Nov 2023
2 locations in Puerto Vallarta
2 locations in Puerto Vallarta
Filters
Reviews
2.0 Poor
May 2021
Pros:
Once we got the vehicle we wanted it served it’s purposeCons:
We were completely scammed from the minute that we walked into the Hertz office in Mexico. They took advantage of us and it was very sad. Even though our taxes and fees were including the rental price they forced additional taxes and fees which we knew was incorrect. They forced us to get insurance when we wanted to waive it and we had already confirmed that we had insurance with both our auto company and through our credit card before hand. We were also forced to pay for the full tank of gasoline when we have only usedLess than half. The entire experience was very unfortunate and wrong. They also wouldn’t give us the keys to our vehicle until we sat through a seminar on excursions and “” discounts because we got a car rental. We should not have been forced to do that.2.0 Poor
Mar 2017
Pros:
didn't rent carCons:
when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving8.0 Very good
Feb 2017
Pros:
The personnel were very friendlyCons:
It is a little pricy4.0 Mediocre
Jan 2017
Pros:
NaCons:
I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us4 locations in Puerto Vallarta