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The hotel was very easy to find. My room was well decorated and spotlessly clean. The food in the restaurant was excellent, and all of the staff were friendly and helpful. Very impressed!
Polite friendly staff. No problem with serving breakfast a little earlier than advertised on Sunday morning. Thermostat was set rather high so had rather a hot night.
The decor and cleanliness of the guest rooms and the public rooms particularly the dining room. The friendliness and courtesy of all the staff Nothing
The breakfast, closeness to a local pub, quietness, but most of all that they accept dogs.. Even the executive rooms are rather small as are the T.V's.
5th time of staying - which says it all NA
The helpfullness and friendliness of the staff
The food was excellent The rooms/furniture was old and dated
The staff were first class, friendly and hospitable. Even though there was a wedding reception taking place at the time we were there they made sure that we were well taken care of. The food was excellent. The hotel has a warm hospitable feel about it. The executive double was a bit on the small side.
Location to my business meetings
Seemed to be a small family run hotel and staff were very friendly.
The Staff, service and the food were excellant.
Staff very helpfull Our room smelt of smoke, but the hotel receptionist found us another room without any fuss.
Excellent food, breakfast good variation and evening meal very good value for money. Room very pleasant.
Excellent food. Very peaceful and pleasant atmosphere. Only one chair in a double room with two occupants. Sunday morning breakfast turned out to be self service, rather than the very pleasant waitress on Saturday, and the hotel was fairly busy, so not quite the relaxing experience we had in mind.
Nice buffet breakfast. Staff friendly and efficient. Good quality biscuits with the tea/coffee making facilities in the room. We stayed here 3 years ago in a room at the back of the hotel and it was quiet. This time our room was at the front of the hotel and didn't have double glazed windows so we could hear traffic noise from the a38. Walls a little thin too, as we could hear next door's tv and shower.
Staff friendly bar food was ok came very quickly and open until a convienent time. Room itself was a good size .breakfast was good with plenty of choice. The room was cold as was the bathroom, eventually found the heater in the bathroom and the one in the room took quite a while to warm the big area, just glad it wasnt the middle of winter, the underneath of the sink unit could have done with a clean the cobwebs were hanging and looked like they had been there for sometime(
The accommodation was comfortable and the tv worked.
Excellent rooms, very comfortable with everything you could need. Friendly staff, good atmosphere. Very good breakfast. Excellant value for money.
Quiet location. Comfortable beds and well equipped bathroom. Excellent breakfast.
We chose this hotel entirely for the location as we had a wedding to attend and visited friends and family over the 4 days therefore the proximity to Gloucester, Dursley, Kingswood and Berkeley was the only criteria. We were disappointed that we only had a normal-size double bed, Premier Inns have king-sized beds at a lower price so I would expect bigger beds in this day and age at most hotels
Convenient for visit in area The hotel was fully booked and the dining room was busy. The hotel was grossly understaffed with only 3 staff and one chef on duty and the delay for many people in the dining room was unacceptable. Allegedly according to Greene King the hotel is adequately staffed which if true is ridiculous. In the circumstances the staff were extremely polite and positive and worked very hard. I would recommend but warn of problems.
Price. Breakfast. The hotel was very tired in need of investment.
The design of the family room was excellent. The location was easy to find and the staff where really friendly and helpful. The cleanliness of the bathroom left a lot to be desired. There was a problem with the computerised billing system which meant that my meal didn't arrive (although this was deducted from the bill and the manager was very apologetic). Also when I arrived I was given a master key as the key to my room had been taken. As a woman travelling alone with my children this didn't make me feel secure.
Traditional Old World style` Not enough bar and restaurant staff (two girls covering both areas). Staff appeared to be eastern block migrant workers who were keen and pleasant but did not appear to have been trained propoerly. Examples were: running - without exaggeration - between bar and restaurant. Did not know what port wine was or which glass to serve it in.
Breakfast was disappointing. We came down at 9.00a.m. and the buffet breakfast was supposed to be available until 10.00, with cooked breakfast available until 12.00. We were obviously the last of a line of guests and there were no pastries, the croissants were burnt, the peppermint tea was an empty box and I finished up all the bits of fruit. The waitress said that what was on the buffet was what they had!!
Bar excellent -- cask conditioned ales staff attentive and friendly Very loud birthday celebration ran well past midnight limiting our ability to sleep needs a bit of tender loving care in maintenance mold in shower breakfasts good but for dinner kitchen was inconsistent
Nice rooms, good location Morning receptionist was inattentive and rude, he clearly needs to be trained in cuastomer service skills
The bed was very comfortable and the buffet breakfast was just right for what I require.Would recommend but would also tell them about what I didn't like. I didn't enjoy me meal, I opted for the lamb shepherds pie but it was very dry with too much potato and not enough lamb and gravy. The vegetables tasted as if they had been cooked for a while and this would be confirmed by the timescale from ordering to table which only took a few short minutes. Fresh veg can be done in 10 mins. I would have been happy to wait 10 mins.
Staff non existant except one very hard working young man seving breakfast on his own. Ordered a morning paper found it on reception. Could not give the key to anyone on leaving so left it on reception desk
The staff were very distressed by the incorrect booking, they gave us two single rooms free of charge for the night and then changed them for a double room when they had a cancellation. For the price of the rooms it is very expensive. We stayed in three hotels in the area last week. The Cross Hands was the most expensive and had the smallest rooms and the whole hotel is in great need of refurbishment.
The history that I knew of before hand was fascinating. More historical information was displayed in the Beauford room which added to the ambiance. I liked everything and thaought it was the most beautiful hotel ever. Nothing, everything was perfect everyone was very nice and very professional.
staff pleasant, room comfortable, food good, the building itself historic and beautiful - the reason we went there!
Being a taxi driver I have both delivered your guests and collected them for many years. They all spoke very well of the hotel, especially the Americans. Everyting about our stay was perfect, but my pocket now seriously hurts! The price!
very comfortable, kindness
Food was excellent. Washroom facilities were excellent. Grounds were beautiful, lots of places to take pictures. It was no better than a 3 star hotel with a fancy facade.
The history of the castle was fascinating, the service and food received was exceptional, this was a highlight of our UK visit, which was to see grandchildren but this was a highlight. Nothing
The overall atmosphere of the castle hotel, the beautiful garden and the kind and polite staff. I liked the interior design and had enough amenity goods in the bathroom. Food was also good. Ceiling was low, but I found it no problem (I am short).
Being a castle, the stay at the hotel was a unique experience, especially sleeping in a beautiful four-poster bed. Our room had lovely views out of the high mullioned windows of the gardens, walls and church beyond and we were impressed with thoughtful little touches such as the complimentary decantor of sherry, sweets and biscuits. The brocaded furnishings, panelling, wide, crackling fires, tapestries and portraits around the hotel were in keeping with the history of the castle and enhanced the atmosphere, as did the subtle lighting and classical music played discreetly in the dining-room. The food was delicious, the wine superb and the staff, without exception, friendly and attentive. A unique, memorable experience! Many thanks. No. It was one of the best places I've ever stayed and very special because it was an actual castle, with an interesting history.
The setting of the Hotel in a Castle gave a romantic setting for a Valentine stay. The evening meal was excellent. I thought the TV in the room was too old for a Hotel of that quality and a discreet flat screen TV would have been better than a large old style set. I thought the breakfast did not come up to the quality of the evening meal and could have been obtained anywhere.
Enjoyed a great game of golf, very good food and a friendly service.
Friendly welcome, relaxed feel, lovely meal. If you usually stay Travelinn, Ibis etc.. stay here same-ish cost but far better and a golf course & driving range to boot. Breakfast from 07:30 could have done with 07:00 but not a major concern
Free bucket of driving range ball or a free round of golf on the 9 hole par 3 course was nice
comfy, spacious room. peaceful location
Boiler alarm went off at 5 am had to phone reception to turn it off this whole process took 25 mins. Organised an early breakfast 11 day in advance then on the day was told that breakfast would not be available early
It was a very attractive location. All was very pleasant and well presented. The room was well appointed and comfortable. Having missed the sign about checking in at the golf club, the hotel felt very unwelcoming, with no information on the door as to how to get in.
Noise from golfers at 0700 in the morning teeing off as my room was by 1st tee.
Friendly & efficient service
It was convenient for Thornbury where I attended a family social function in the Centre and did not want to use my car because of drinking. It was someway from the road if walking but on the otherhand it meant it was very quiet
Peace and quiet, friendly Limited menu
Friendly and helpful staff. Room warm. Facilities acceptable Vehicle access difficult. Details given for this not correct.
Bed was rubbish. Uncomfortable and very creaky!
The location in relation to our activities The rooms were in poor condition. There was a musty damp smell in 2 of the rooms we tried. The 3rd was better, but the Jaccuzzi or air bath was full of stagnant water. When switched on it filled the entire room with a foul stench like sewerage. The smell did not abate. No curtains on the bathroom window which overlooked the car park. Perfectly designed for a peeping tom . This is not a hotel, but rather a hohell!
nice relaxing environment
The locaton is close to the motorway with its own car park and good restaurant facilities.
The rooms were clean and spacious, food in the restaurant was good and generally good value for the money. Although the staff were pleasant, there was confusion over the checking in and no one was about when we needed to check out.
It was convenient to the motor way.
Nothing in particular though, when I had a problem, a member of staff was very helpful, and brought me a complimentary tray of tea. The room was dismal: small and depressing with dark paint and a view of kitchen rooftops. Minimal facilities but I was impressed by provision of a clock radio. The carpets in upstairs hallways are disturbingly awful! I didn't find the bar until the next morning. Very basic, for the price and remote position. It would make a good motel-style stop-over for motorway users but at a lower price.
It was cheap, which was just as well. The bathroom was mouldy, damp and the curtain rail had rust on it, the room felt chilly and the quilt just about covered the bed, altogether it was a very run down tired hotel
Staff are very friendly and helpful
Location Lack of pillows