2.0
Terrible. Af booking they gave me a choice to pay in advance and save 5% or pay at pickup. Not being familiar with the company, I decided to pay upon pickup. Thankfully, as you will read later. I realized that I put in the incorrect arrival time, and emailed them to update them. It is difficult to email them, but I finally got confirmation that my correct arrival time was indicated. After landing, I went to the rental car area. There were about a dozen other companies, both international (Hertz, Avis) and local. Rent-a-Wreck was nowhere to be seen. So I tried calling the number on my reservation - nothing. Just rang and rang. I emailed them and waited about an hour, but nothing came back. I booked a different company. Rent-a-Wreck as far as I can tell are brokers for other rental car companies. I will never use them again. Ultimately, the rental I got was cheaper than theirs, so the value is not there either.Reviewed Jul 26 2026
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2.0
I felt like I got scammed. I got there and was quoted a price and then they added on so many additional charges, fees and taxes. I will never rent from them again and will warn others about the hidden charges. It was a stressful experience! I’m am very disappointed. And they kept speaking in I believe Spanish in front on me and my sister, which in itself was rude and suspicious.Reviewed Jul 14 2026
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2.0
Company is a scam. They charge for a million things such as their own insurance, day pass, and extra fees. It’s a horrible bait and switchReviewed Jul 9 2026
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2.0
Maybe work with companies responsible and reliable in international markets.Reviewed Jun 23 2026
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2.0
My experience is very bad so I was for pickup the car when arrived he sad me $2000 dollars deposit and $475 more after pay complete the car affirm bank this is scanm the company rent car I enroll my refund I never received I never take car because is so expensive for rent a car I was buy insurance car she sad me I can put other insurance the insurance I was not cover I say what the company not rent a car please have more 10 days I enroll for refund the monny I was pay please in my account bank I dont lose my monny.Reviewed Jun 15 2026
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2.0
Will never rent from them again!Reviewed Jun 10 2026
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2.0
Total failure. They refused to rent to me because I was an in-State resident. This was not made clear at the time the reservation was made. On top of that, they refused to refund the pre-paid deposit. I am totally disappointed with them and will never do business with Rent-A-Wreck in the future.Reviewed Jun 6 2026
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2.0
My flight was delayed. And never picked up rental. Rent a wreck office and shuttles closed at 7pm. I think that is terrible at a major airport. ALSO WEBSITE GSVE THE IMPRESSION it was airport pickup not a shuttleReviewed May 18 2026
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2.0
Convenient pick-up on airport arrival. Company charges $199.99 a day to use your own auto insurance. Can not opt out. They call it an administration fee. Attempted to force me to buy a toll road package. Very hard sell of add one and it cost an extra $233.00 after quoted price on written prepaid reservation. Would not recommend this company for car rental. Car rental is unmanned and you leave the vehicle in a parking lot with the keys in the glove box and car unlocked. You then text them a picture of the parking space of the vehicle so an employee can find it at a later time.Reviewed May 15 2026
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2.0
Website indicates that counter is in airport; it is NOT. After finally being shuttled to rental counter, rep said that my “PD limits were not high enough”. ($300K required”. Seriously?!? Just another scam in an attempt to have you buy their insurance.) Cancelled order and had to wait for shuttle back to airport. Then had to find a new car rental on the fly. NEVER rent from Rent-A-Wreck!!Reviewed May 15 2026
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10.0
Customer service was great. Shuttle service was convenient and timely. No waiting. The car was ready immediately.Reviewed May 4 2026
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2.0
Rent-a-wreck IS A SCAM!!! They don't provide their local policies within the initial contracts. They say they send it in an email before the rental date, but the email I received provided a broken link to the policy. I was unable to read until I got to pick up the rental on a different page on the employee's phone. At this point, it was to late to cancel and ended up losing my initial required deposit. I wanted to use my own insurance, which they allowed me ti use, but they then force you to pay a $20/day admin fee for using your own insurance instead of using their $40/day insurance. They were also forcing me to pay a $10/day for the use of a toll transponder. I was still required to pay the tolls. I have my own toll transponder that is transferable but they said it wouldn't work. I walked away from the rental and went to their competitor which ended up being cheaper. This rental company IS A SCAM!!!Reviewed Apr 27 2026
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