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When checking in the staff was very friendly and helpful. Nothing there blew my mind, but it was a very nice stay. While the price was a little much, it was a reasonable value, although not a great one.
The hotel is clean an BEAUTIFUL nicest place I've ever stayed No refridgerator
location, location, location! Ideally located in the Reston Town Center with shopping, dining and entertainment a short walk away. Convenient parking. Room had a tremendous view of the fountain and lighted trees lining the walkway.
Safe, good area, clean and close to where I needed to be. parking was confusing but that is my only complaint. The drive to the Westin was hard to find and the parking was confusing at first, but after I did it a couple of times it was easier. The first time finding it was at night but all the signs are small or things were written on the pavement.
Just needed a room close to Reston Town Center for the Tour de Cure. Room was clean, quiet, well priced and plenty of room for my bike. Can't ask for much more than that.
The restaurant staff - especially in the mornings -- is excellent. Maria and Megan, notably. These are terrific professionals The front desk staff could not manage a Hello or a smile if their lives depended on it. They were smug to a person. Unfriendly. Unhelpful. Unwelcoming. I travel frequently on business and stay in Hyatt's, Hilton's, W's, and Westin Hotels; nice places. I expect to at least receive courteous attention. This front desk team needs a lesson in civility. For that alone I will not likely be back and will stay at the Hyatt next time.
Very friendly great place too stay Did not have any problems
Comfortable bed nice shower nice pool. A lot of tv channels had poor reception.
Excellent cleanliness, good environment and many more.
Clean rooms and friendly front desk staff. Very comfortable. No room service at all during our 3 night stay.
Cleanliness. Expected a glass shower.
I called the hotel directly to ask about parking and Leeza was incredibly professional and accomodating! At check-in I discovered she made me VIP guest of the day. I have stayed in Westins countless times and I didnt even know they had this program! It made my day and I will definitely return to this hotel and other Westins
2 restaurants. weight room made right choices in types of equipment, weights, and treadmills. although space is small and could be nicer pool closed. generally rundown.
Someone else had a key to our room and at 3 am in morning my husband had to get up to a drunk...... Scary. My 7 yr old is now freighted to stay at hotels
Superbly nice and helpful staff. Efficiently helped me with booking error my company made. The room was comfortable and well maintained. I am picky, and have bad allergies to boot, and I had no trouble here. Even the air conditioning unit (you know those rickety things that come on in the middle of the night at 200 decibels) was perfect. Not too loud, allowed a fan setting for some noise at night, and no rattling. Between the great staff and the room condition, I could not expect better at double the price. And actually, my breakfast was really good as well. There was no refrigerator in the room, and the ice bucket was too small to put a bottle of water in to.
made use of the swimming pool - shuttle to/from airport
Comfortable bed. I only have complaints.
The room size is big. They are very clean. The staff is very good There is no public transport connection with the main area of attraction in the city
Very comfortable, large room.
Hotel did not find my reservation feom book.com. I had to wait an hour to sort it out.
Clean hotel with friendly helpful staff near a place that I have to travel to often for business. However, the desk did NOT have my reservation from Booking.com. They honored the hard copy of my confirmation info.
Ease of registration and quality of room. There seemed to be some confusion among staff regarding the availability of breakfast on site due to Mother's Day. When staff was asked about the availability of nearby restaurants they were generally uninformed about the local environs until pressed for more information. They then provided a poorly xeroxed sheet listing restaurants in the area that may or may not serve breakfast. In my experience the inability of a staff to make cogent recommendations about local opportunities for food and other amenities works against the service concept of a local hotel. It also puts staff on the defensive and makes them snippity. So, an easy exchange became a souring experience on the stay.
It was in the same place as my conference. Shower was too small. No vending machines. Convenience store pricing for snacks "extremely" expensive.
Free shuttle that took us to Reston Town Center for dinner and picked us up to return to the hotel. Bottle water and cookies in lobby. Very clean, updated rooms.
Bed and room
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
Room was clean and comfortable. Staff were great. Good job
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Great service. Breakfast buffet was excellent. Room was nice.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Thanks for the great deal
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Very high value Next time we stay in Washington, we will look for a place close to metro
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Staff was good god awful carpeting and other furnishings in the hallways and (to a lesser degree) in the rooms. It looks (and smells) like they haven't updates it since around 1975. It's time. There was a stain on our comforter.
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
Electronic check in/out. Use of smart phone to unlock room door.
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
front desk restaurant bar
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Customer service. International guests have hard time coping with U.S culture.
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Great hotel . great staff.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
The staff sucked and the hotel had all kinds of problems, will never stay there again!
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
The location of the hotel the set up the rooms. The happy hour and breakfast. Very clean and organized My room was next to the ice machine so you hear people getting ice all day
Free breakfast and afternoon cocktail. The staff were very friendly and did there job well.
Location was good. I requested a wake-up call, but never received it.
Rooms were spacious, Free Happy Hour, Free Breakfast. Centrally located in Tysons Corner. Overall, it's ok for a few nights. Dated interior. TV went out for 30 minutes but i'll blame the rain.
two room suite. very nice, especially with kids. bathroom was a little small. extra charge for internet access in your room
I was thoroughly impressed at the willingness of ALL the staff to pitch-in and help when needed. The Hotel is clearly a Family-Oriented facility, so if you're a young couple looking for a "get-away" or peace & quiet, I wouldn't suggest this place. But as a whole, the value which includes swimming accommodations WITH a Lifeguard, complimentary breakfast & Happy Hour free drinks - you can't beat it!
clean and comfortable. love that all rooms are suites, love the manager's reception-bartender Ace is the best! And breakfast is delicious and very large for a free morning breakfast-only place I ever stay when in Tyson's corner!
Happy hour The staff
Breakfast The staff mainly the large group lady were terrible. I had 100 guest there for a wedding. They gave my guest a week to get the block which going on Hotels.com was cheaper then their group rate. She told us our guest would have to pay to park which its the weekend which parking is free. We also were told our guest would be able to be picked up after the wedding but that day were told the driver leaves at 1045pm wedding ended at midnight. The staff kept telling us "we will find out and call you" still waiting on all those calls. Been to many other Embassy Suites in other cities and love them but Tyson's Corner location has got to shit!
One of the elevators was out of service and it was a long wait going any where. Also breakfast buffet didn't give all choices advertised for breakfast.
Other than the location 'for me', everything was a blast... N/A
Rooms quite large, with two TV's, desk and all the convenience for the a business or leisure traveler. I liked the happy hour, with free drinks, and the fresh breakfast in the morning. There is a pool although I did not use it.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
Nice clean and modern
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The hotel is close and looks nice. The room was nice and clean. Comfortable beds. Only there for a few hours due to a missed flight. Staff were nice but didn't go the extra mile to help. I was tired and hadn't slept in 24 hours. Getting basic hotel info was like pulling teeth. It would have been nice to have some better late night room service options after being trapped in an airport all day. The airport shuttle was late leaving which was annoying, but ultimately fine since we were so close.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
The service was great and the hotel was so clean! There was nothing. I loved everything
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
Friendly staff, neatness, Breakfast.
The room was right where I park It didn't have the walk in shower that was described to me
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Friendly staff. Airport shuttle. Clean and big room. Nice breakfast. Not too many places near around to do something during the day.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
I went on a trip for a conference with my parents. The facility looked okay but a bit dated. There is a problem if you have a car since the parking is not readily available. The staff were helpful and beds were comfortable I booked in advance and despite I arrived 6 hours after my planned time my room was not ready! We had to wait for 30 minutes to get an available room. I asked for easy access since I have an old mother with me, but the room was on the 9th floor!! Far from everything. I booked and paid for a fridge but our food went bad because it didn't arrive until the next day despite multiple reminders! The floor at the room has some red stains not sure from what! That is after waiting for it.. People at the front desk were okay, but I would avoid it if there are other options .. Stayed at the Hyatt in the past and had better experience
Great price. Beautiful hotel. Friendly staff They confused the reservation then confused it again. It was a bit of a hasstle but it worked out OK. It would have been more helpful if Booking.com had information about the reservation on the email.
very very run down
Lots of nearby grocery stores and food chains. Very close to silver line train (metro). Amazing view. Friendly staff. Outdoor pool is closed. Stains on the carpet and towels.
Service, Food and Helpfulness was great. Clean rooms, easy access to 495 and parts East of the city. A sthort ride to Tyson Corner's Mall and fine restaurants
Not coming back. No free wifi, nothing ever communicated to me as a customer, bad customer service.
Location is walking distance from Tysons Corner Center and Tysons Corner Metro station. Rates are excellent. Facilities are very clean. No free breakfast. No free Internet. Depending on season, parking may not be free.
Friendly staff, and good accommodations during a quick business trip. Good location near the shopping mall. Wish I had more time to explore other ammenities. Hopes to be back soon, but for fun!
everything The fire alarm
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
Sad to notice that No brealfast included
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
Price and location Refrigerator had left over food from previous guest making me question what else the cleaning staff forgot to clean or how throughly they cleaned the rest of the room like the bed... Also the bathroom door could not be shut allowing cold air in the shower and making it less private to use the toilette, I need it to make sure curtains were closed before going to the bathroom since from the toilette seat you could see outside the window!
Very convienient to Reston. Nice clean rooms and relatively quiet.
Room and staff were wonderful. Breakfast area too crowded. Not enough seating. Both mornings, we had to stand to eat.
Indoor pool, breakfast were great! Hot tub out of service during our stay.
location is decent; $10 cab ride to metro. Note that other hotels in the area have shuttle pickup from metro (Wiehle-Reston). breakfast is terrible! instant oatmeal and granola bars. My AC was ok, but another guest complained repeatedly about AC not working. I wish they cleaned your room at some point during your stay.
The staff was very friendly and it's in a great location. The shower heads were painful, there were no cups in the room(you have to request cups from the front desk), the bed was so-so and it was overall kind of dirty.
My flight got in late and when I got to my room it was extremely hot. The air conditioning was broken, they told me there were no other rooms available and no one was available to come look at it. The next morning I talked to three other people about it and nothing was done. It was 87 degrees in my room the whole time I was there, it was miserable.
The housekeeping lady. The staff was unaccomodating. Refused to acknowledge the room I paid for. I travel 300+ days of the year. One thing I know is good customer service skills and working with an unhappy customer within reason. And they did none of the above.
The room was clean, and the staff was polite as well. I called the front desk when I arrived at the airport; though they told me the driver would be there soon, it took 45 minutes of standing in the cold. I had to call the front desk a few times - the lady at the front desk said that the driver picked up some people and came back. I had to explain to her that he neglected to pick me up, and that I was waiting in the cold. Also, the business center was offline, so I couldn't print my boarding pass, and the coffee pot in the room was broken as well.
kitchen no airport shuttle
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
It was nice the room had a full kitchen. From what I could tell the room was very clean. I would stay again.
Convenient to local shopping area. Airport minutes away while not on airport grounds. Decent breakfast selection. Rooms are quite and comfortable. Nothing bad to say about this property. Have stayed here a couple of times and would do so again.
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
Fantastic hot showers with lots of water pressure. Very soothing after a 900 mile drive and a wedding reception. Definately welcoming. Nice and quiet environment. Thank you staff!
well designed room could use a microwave
Well Designed Room. Lots of Space. Good Breakfast. For an extended stay more drawer space would have been nice.
Good location near the airport good staff people were friendly Breakfast was great Overall 9 of 10 Bathroom could be larger but was clean
Everything else. Very helpful staff. Amenities missing like microwave and hot coffee at night. (Spoiled aren't we ?)
It was close to family that we were visiting. It would have been nice if the room had been bigger.
I like the comfort of the rooms, good breakfast
Fast check in, pillows Bad shower head, poorly designed floor in shower, poor cleaning in bathroom, very very loud AC unit, too much street noise, bed mediocre
The rooms are spacious-especially the one like ours with two with 2 double beds and a sleeper sofa. A whole family could share a room comfortably! Breakfast was adequate but cold-good variety!
Stuff is very lude very not nice three star hotel but I think is no star hotel Very bed hotel
Very professional and friendly staff!
Great staff, went above and beyond my expectations The restaurant didn't serve lunch
Room was clean and close to airport. Check--in took forever. Clerk forgot to include room number on card. Assigned us a handicapped room for no apparent reason. Clerk only giggled when told of these errors
Some staff memebers were really kind. I did an early check in and the desk agent were really kind. The room was really clean and comfortable. The food was great. It was a peaceful stay. Thank You! I paid for the Full Breakfast, for Wifi and Club Lounge offer and when I was enjoying my breakfast the waitress came to me with almost a $32.00 bill. I had to explain her and the desk agent over and over again that it was inclueded and had to show my confirmation email. They said they dont accept does confirmation emails and had to talk to the manager so they can fix it. It was an awkward experience for me and my guest. But overall everything else was excelent. Just some employees that gave us a hard time. Perhaps next time I would go to another hotel that doesnt have that kind of employees with negative and disrespectful attitude. Also the club was closed and we didn't know until we got there. We had to make other last minute plans because of that. They did try to make it up to us but never got my appetizer voucher they told me they will give me instead.
We had a late check in and the staff was awesome! They had our room ready. We were stuck on a plane all day and ended up eating at the restaurant- food was great and it was reasonably priced. Room was clean and awesome shower/bathroom amenities. Would stay there again! Also don't forget free airport shuttle
Very comfortable and clean. All other hotels I have stayed in had access for free. I will not stay at this hotel again. The pool and hot tub opens at 5 pm. I was there for leisure, and i would have liked to use the pool and hot tub during the day. I will not stay at this hotel gain.
The hotel employees were awesome. Maybe upgrade the carpets.
The room was very nice and the bathroom was cool. The pool was closed for some reason and I have to go to the front desk to buy drinks
Overall it was a good choice for the money. Disappointed that they did not provide free internet. Travelers come to expect this in a fine hotel. The pool hours were inconvenient and not geared to young families. This was partially made up by having the Hilton Garden pool next door available. It was also disappointing to have the Jacuzzi not functioning.
The phone didn't work, there was only one towel and two of us. We tried to get an extra towel twice with no delivery until the next day well after having left for the day. Staff were nice but seemed short handed.
Amazing breakfast and clean rooms.