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Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
A great place To stay in Rome. Breakfast was regular.
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
The hotel staff were very friendly. The showers in the bathroom were a little small.
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
The atmosphere was great , trendy hallways and cool rooms. Room was too hot
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
Proximity to the sights
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
fantastic location, ambience and service
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
Very nice new hotel They were so new that many things were not ready for guests. there was noo wastebasket in the room, the internet was not available, signs were not up for directions.
The room was large, the bed was comfortable, the bathroom was nice and the breakfast was really good. Also the location near the Vatican and streets for shopping was great. Lacks character and charm if that is what you are looking for. We booked at the last minute and there were not many hotels available....so while not our favorite stay in Italy it certainly was the most comfortable.
Location - close to St.Peters. Tourist sites easily reachable by nearby hop-on hop-off services. Good breakfast. We landed up on the weekend. Reception was rude. Never come across a situation where the person on the counter actually stops to watch TV while checking me in....Rest of the days i stayed i had no reason to complain.
Great space, wonderful bathroom, mini kitchen, great breakfast!!
very basic hotel, in the end though you should expect to pay 40% more compared to elsewhere in European capitals. even london cheaper than Rome. Clean hotel, nothing special for 300 euros a night.locations is good if you're able to walk a bit staff were not too involved, even initally ignoring my reservation print out where it clearly said double room...the just gave me something else at check in. had to create a row to get my reserved room.
I liked our staying in the NH Giustiniano due to the great location (very calm region near the Vatican), the helpful staff and the clean modern rooms. The breakfast was also good.
Large , comfortable room helpful staff excellent breakfast None
Location and room were excellent Staff was unfriendly and arrogant
The location, Prati is a really nice part of Rome
Nice, large and clean room /especially bathroom/, breakfast
The space The price, the attitude of the staff, and the response times.
GREAT HOTEL, CLEAN AND CONFORTABLE.VERY CLOSE TO VATICAN EVERYTHING WAS FINE.I WOULD LIKE I COULD HAVE STAYED MORE DAYS IN
Centrally located, staff goes out of their way to help you and make you feel welcome. Great room.
Located in a very interesting area.staff very helpful and professional.room very well appointed and comfortable. Breakfast was too predictable
Although we did not use the staff very often when we did they appeared helpful and attentive. none
Good location, modern and clean. Good rooftop bar and nice to have a spa although we didn't use it Room was small however apparently this is normal for Rome
It 'location Hugely over priced.
Perfect location. Room was very comfortable, clean, modern, overall extremely pleased with my choice. Staff very friendly and helpful. Rooftop bar and restaurant was a fabulous way to end the day and see sunsets. Will definitely stay at this property next time in Rome.
The service is top notch. Everyone is so friendly. They are always checking in to see how everything is going. Breakfast is really good too. The room could be a little bigger and so can the bathroom.
location almost perfect, friendliness of the staff, food is excellent, excellent renovated hotel. we will be back in rome just to stay in the hotel!! the only remark was some traffic in the street in the front of the hotwel, when the city was waking up.
Great staff, clean rooms Would love a bigger room
The staff could not have been more helpful. Everything we asked for was delivered with speed and a friendly, helpful attitude It would have been nice to have had a few more English channels on the TV without having to pay extra for them
From rooftop terrace to being able to step onto Via Giulia and walk to everything, this hotel is a fabulous mix of location and comfort. The subterranean spa, which is complimentary for guests, is okay but a little more rustic than we were imagining.
Great location. Gtreat A/C Small rooms. Minimum spa. No pool. Limited parking.
Modern, very high standards of service, excellent location but crazy expensive at €290 per night and a mind blowing €50 for room service of tea and croissants in bed! The prices
Excellent breakfast. Rooms were clean, tidy and we had enough space.
Hotel very well located. Nice neighborhood, walking distance from Piazza del Populo and Castello San Angelo. Staff: efficient, but not the mostly smiling. The "service touch" is simply not there...
Hotel located close to Vatican.
Very well located. Clean and friendly.
Breakfast quality is out standing, dinning lounge is quality rennovation and good atmosphere, Front desk personnel attitude, sewage smell in the washroom ventilation, too cold at night,
all stall people were courteous and prompt. Quickly aided or gave answers to our questions.
Excellent location for seeing Rome, though quietly situated on a side road. Good breakfast. Efficient staff. No
The hotel and room was clean and comfortable. The best thing I would say was the location. It is not in the heart of the tourist areas but takes just 10 minutes to walk there. This meant you can easily access the city yet get away for a quiet evening with great local restaurants. The Metro is also just a 5 minute walk away. The only real thing my wife and I did not like was that the hotel desk staff were very unfriendly. Whenever we had questions for them, they really didn't seem as if they wanted to help. They would give the most basic answers and try to get away from you no matter what time of the day or night it was or how quiet the desk was. It was bordering on being rude. No internet in 95% of hotel.
The view from our room (at the backside) at the surroundings with beautiful mediterrenian houses and palmtrees. That view was splendid. But we also appreciatied the room, the breakfast and the service of the personal. We surely come back in this hotel when we visit Rome again. No.
Its locations, as hotel is close to most places to visit in Rome General cleaning of rooms and F&B outlets lacks in care of details and it is a big let down......as it could elavate the status of property.
Staff, breakfast, location nothing
design, comfort, location room is small
Breakfast was excellent with a wide choice. Freshly squeezed orange juice, even sparkling wine. Our room was unfinished with electrical wires hanging unconnected. Ceiling was missing under air conditioning unit. Cover plates on electrical switches missing. Only one bedside cupboard and no drawers at all.
loation, breakfast The bed in the room (509) was very hard to get in and out of and there was no comfortable place to sit.
the breakfast is amazing for italy....they even had eggs, fresh squeezed orange juice... it was cold and the heater didn't work.
The breakfast terrace was amazing, the breakfasts were tasty too and we liked the italian chef! The rooms were spotlessly clean. When leaving the hotel we burst the tyre of our car. The man at reception was really really helpful and kind to us. It would have been nice to have some tea/coffee making facilities in the room. Also would have been good to have a bar on the top floor to take advantage of the views over the city in the evening.
The hotel staff. The Terrace, breakfast views. Great location. Great stay.
Just off central, but able to woalk everywhere No
excellent breakfasts, omelets, fresh squeezed orange juice and cappuccinos to order and extensive selection, nice rooftop terrace. Room was huge we were upgraded but room itself needs a reno, dated and design standard lacking. The lobby is chic and free use hallway internet a bonus. The safe had a key which we needed to leave at front desk this was unacceptable. Need to upgrade safes to standard number coded style in all other hotels to ensure security. I prefer loations with more historical content but it was not really far to the major sites just more modern and commercial an area.
Staff was polite. This hotel has been rated 4 stars which is completely undeserved. The rooms are tiny and the beds were a couch converted into a bed. There was no air-conditioning and we were told that was because it was winter and they only had heating then. The WiFi provided was slow and intermittent. There was an elevator which never worked and was always occupied. The location wasn't great. It's not walking distance to any of the sights.
centeral to city no
Walking distance to almost everywhere. very central/ Glad I was sleeping at the back of the building as front of building where my friend was staying was very noisy
The staff were very helpful and the hotel is conveniently located for exploring Rome. Breakfast modest no fruit, powder fruit juice and breakfast room very small. Plumbing needs to be updated, beds and pillows hard.
Most of the receptionists were extremely helpful and went beyond what we expected in service. The television never worked, and despite repeated requests, it was not replaced. The wireless did not work. The bathtub design meant the floor flooded every time we showered.
The location of the hotel was excellent. It was perfectly situated within a short walking distance of all the major sights. I would recommend it for location only. Overall it wasnt bad but I wouldnt stay here again The room is musty and dated. It was not worth the amount of money paid for it (107euro per night)
Excellent location close to the Tiber and Castello Sant'Angelo. Room was kind of bare bones with no coffee/tea.
Very friendly staff & service and good breakfast I would have wanted a room safe for valueables TV very poor - only 1 English channel with very bad reception
Good location,staff very helpful
Very helpful staff. The hotel is located down the street from the main hotel. Very good for the $'s paid. Good value close to the Vatican.
The location is excellent! Our room was close to the reception, and there were some noise in the morning.
The staff was really helpful and kind. The breakfest was very good. We were three couples that had three different rooms. Our room was in the new part of the hotel, it was big and very nice. The location was perfect.
location staff helpfulness free computer accessability breakfast staff were very courteous and pleasant always there to assist us would definately stay there again
dinning room is lovely
Location near torist centres for walking. Most things were good
Very nice, clean, good air conditionning. Good value for money.
I stayed @ the hotel with my husband & my 19 years old son& 10 years old daughter.The lobby&sitting area is v.stylish &safe for the kids.They liked the net facility in a quiet romantic area.The staff was nice.The rooms are clean .I was searching for a relaxing place & close to the action &the sites & i found it .Quiet &clean.I wished the rooms whre bigger & had more servises.But i liked it & i will do it again .It should be ranged as 4 stars. They should specify on the net the difference between each room in the same level because they are mixing all together.I checked a lot with the hotel to have what i want or what i saw in the web.
Did not understand the concept of the "open closet" in a double room
I got a better impression of the hotel from the website than what I was initially faced with. Hotel staff spoiled me though and showed me to a better room. Lovely staff, great location, small fairly comfortable room.
The location of this hotel s perfect for anyone wanting to discover Rome by foot. Close to the Pantheon, it's quiet location on a cobbled street means it is discreetly tucked away in the heart of the city.
I enjoyed the deluxe room with a terrace and the central location of this hotel I think the services and the break fast could be improved
Great location, walking distance to majority of tourist attractions & shopping areas, nice lobby Small room, unpleasant smell from the bathroom. And I still have no idea if the elevator works ;)
Hotel is located in central Rome with easy access to the major sites of interest. Hotel staff were very friendly and the hotel has an interesting modern decor. There are lots of local restaurants to visit. No...
I liked most the position of the hotel Personnel of the hotel
Everthing was great, location and the Front Desk girls were absolutely wonderful, friendly and very helpful. Lucia was fantascite. I will go back again and refer all of my friends and family.
romanian stuff...very profesionally and nice...and of course the room ..was nice Breakfast
Very complicated to find the entrance and parking. You have to carry all laggages without help up and down. Not good maintenance. Good location. Realy expencive for that service. No lunch packet for early departures not even a coffee or tea.
Pleasant staff. The room was too dark.
The position in center on the town is the only one nice issue of this Hotel The price is not right : very little rooms, old style, breakfast very poor, nothing of exclusive as reported in presentation (I stayed in the deluxe room!)
The whole layout is wonderfull! Etrance, reception zone, roof-terrace are comfortable! Rooms are clean & nicely decorated. The bed was comfortable as well. Breakfast is pretty nutritious and nicely served! I wonder what's the difference between lemon, orange and mandarine suits (located at different floors)?? The room size is smaller than we imagined looking at pictures at web-site. Still enough for sleeping & changing clothes in the room. Actually the only usefull space in the room is the bed (pretty comfortable). Besides we didn't have bath, though it was included into the decription of double deluxe room during booking. And the shower was too small for 2 persons together, well for one person it's comfortable enough.
helpful 'young at heart' staff
The location is very nice. When I booked this hotel I thought it was a nice modern hotel but it turned out to be a kind of hostel-like hotel. Breakfast was served on dirty tables and placemats and the very friendly lady was overloaded with work, so no empty tables were available. However the room was clean, but no soap, shampoo was provided.
the staff, the location, the included breakfast, and the style ongoing renovations were somewhat intrusive; one night they used a solvent on the stone floor in the lobby which filled the whole hotel with noxious fumes. Also the roof garden which was one of our most desired features was closed for reno., which fact wasn't mentined on any website or at all until we arrived.
location Staff demeanour/attitude, complimentary shuttle was not available from the airport and their was a charge to the airport, rooms very small and dissappointing This was not a four star quality hotel
The view on St. Peter's cathedral. The hotel has a 4 star rating, but it feels more like 3 stars. A double room contains 1 bed no larger than 160 cm (but it could be only 140!) for two people. Diluted orange juice and lukewarm water for tea and mini- sized rolls at breakfast. Tv that only works when you pay for it. The garage is around the corner from the hotel and cannot be accessed freely. This means that your car can be fetched or parked between 7 am and 11 pm at the rate of 40 € per day!!!
The staff was nice and helpful. The location was good if you want to tour around town and see all the big sites. We walked mass on Sunday morning.(St.Peters) The cleaning of our rooms was nice, they put new linens on the bed even new blankets. That was nice! The room was not anything like the picture. It was under construction. Everything was worn out. Noisey from construction in the hotel. Construction dust everywhere, our room key only worked half the time. We had to mess with for 5 minutes to get the door to open.
The hotel restaurant on the top floor has a magnificient view of St.Peters
the room was very large and comfortable and the staff was quite nice to help us.
Good location, convenient for the tourist attractions It does not deserve 4 stars. The quality of service was at the 2-3 star level. The breakfast was poor. It could be better at that price.
Staff were curteous The rooms are much smaller compared to what is shown on the website
The excellent restaurant The closed roof garden
People are very nice and do anything to accomodate you. Location of the hotel is just on San Peter Plazza. Internet is free in the room. breakfast is great. The day of our departure, it was too early for them so they prepare a breakfast in a pack for us to take-out. The taxi they selected was in advance. It was a wonderful time to stay in this hotel.
the location, if you wanna be close to vatican this hotel is literally in vatican, very clean, service is good breakfast is nice, and the terrace with view of vatican is spectacular specially at night, it makes yo feel you are still inside of st peter square. free internet and very easy connection ia also a plus. nothing
The location was great, literally next to St. Peter's Basilica in Rome. The breakfast was great with meat, eggs, breads, etc. The room was small, somewhat austere. The pictures show a terrace with a city view, but you couldn't really go out on it, it was gated off.
Closer to the Vatican
Location was great No Iron
Excelent location with view to San Pietro, beautiful terrace, very good service, nice staff
situation, aesthetics,staff,room One night person was less helpful re internet access. Actually I think he just didn't have the right knowledge/training. Otherwise the hotel staff were absolutely excellent.
location of the hotel
Location, staff, professional courtesies, public spaces, rooms, breakfasts, snacks and late evening, late summer drinks on their quite amazing patio. No.