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The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
Proximity to the sights
fantastic location, ambience and service
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
I liked our staying in the NH Giustiniano due to the great location (very calm region near the Vatican), the helpful staff and the clean modern rooms. The breakfast was also good.
The location, Prati is a really nice part of Rome
The room was large, the bed was comfortable, the bathroom was nice and the breakfast was really good. Also the location near the Vatican and streets for shopping was great. Lacks character and charm if that is what you are looking for. We booked at the last minute and there were not many hotels available....so while not our favorite stay in Italy it certainly was the most comfortable.
Large , comfortable room helpful staff excellent breakfast None
Very nice new hotel They were so new that many things were not ready for guests. there was noo wastebasket in the room, the internet was not available, signs were not up for directions.
Location - close to St.Peters. Tourist sites easily reachable by nearby hop-on hop-off services. Good breakfast. We landed up on the weekend. Reception was rude. Never come across a situation where the person on the counter actually stops to watch TV while checking me in....Rest of the days i stayed i had no reason to complain.
Great space, wonderful bathroom, mini kitchen, great breakfast!!
very basic hotel, in the end though you should expect to pay 40% more compared to elsewhere in European capitals. even london cheaper than Rome. Clean hotel, nothing special for 300 euros a night.locations is good if you're able to walk a bit staff were not too involved, even initally ignoring my reservation print out where it clearly said double room...the just gave me something else at check in. had to create a row to get my reserved room.
Nice, large and clean room /especially bathroom/, breakfast
Location and room were excellent Staff was unfriendly and arrogant
The space The price, the attitude of the staff, and the response times.
GREAT HOTEL, CLEAN AND CONFORTABLE.VERY CLOSE TO VATICAN EVERYTHING WAS FINE.I WOULD LIKE I COULD HAVE STAYED MORE DAYS IN
Centrally located, staff goes out of their way to help you and make you feel welcome. Great room.
A great place To stay in Rome. Breakfast was regular.
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
The atmosphere was great , trendy hallways and cool rooms. Room was too hot
Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
The hotel staff were very friendly. The showers in the bathroom were a little small.
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
Although we did not use the staff very often when we did they appeared helpful and attentive. none
Perfect location. Room was very comfortable, clean, modern, overall extremely pleased with my choice. Staff very friendly and helpful. Rooftop bar and restaurant was a fabulous way to end the day and see sunsets. Will definitely stay at this property next time in Rome.
It 'location Hugely over priced.
The staff could not have been more helpful. Everything we asked for was delivered with speed and a friendly, helpful attitude It would have been nice to have had a few more English channels on the TV without having to pay extra for them
Modern, very high standards of service, excellent location but crazy expensive at €290 per night and a mind blowing €50 for room service of tea and croissants in bed! The prices
location almost perfect, friendliness of the staff, food is excellent, excellent renovated hotel. we will be back in rome just to stay in the hotel!! the only remark was some traffic in the street in the front of the hotwel, when the city was waking up.
Located in a very interesting area.staff very helpful and professional.room very well appointed and comfortable. Breakfast was too predictable
From rooftop terrace to being able to step onto Via Giulia and walk to everything, this hotel is a fabulous mix of location and comfort. The subterranean spa, which is complimentary for guests, is okay but a little more rustic than we were imagining.
Great staff, clean rooms Would love a bigger room
Good location, modern and clean. Good rooftop bar and nice to have a spa although we didn't use it Room was small however apparently this is normal for Rome
The service is top notch. Everyone is so friendly. They are always checking in to see how everything is going. Breakfast is really good too. The room could be a little bigger and so can the bathroom.
Great location. Gtreat A/C Small rooms. Minimum spa. No pool. Limited parking.
Breakfast included in price and location air condtioning seems not work efficiently at night in all 3 rooms
Fourth time we stayed there. Close to metro, just a short walk from Vatican, friendly staff, great rooms and bathrooms, totally up-to-date features all combine to make this the best hotel we have ever stayed at in Rome. We will continue to return here. That it took so long to find a hotel this nice in Rome.
People relatively at your service Rooms not enough correct for this quality expected and price associated
This is a beautifully updated hotel just blocks from the metro (Lepanto), a seven minute walk to the Vatican. One metro stop puts you at the top of the Corso, two stops at th Spanish stepds and three at the Trevi Fountain. The Spaniosh steps stop (Spagna) is in close proximity to the Pantheon, Piazza Navona, numerous shops and some of the best gelato around. The hotel staff are accommodating and personal. The rooms and bathrooms are spotless and offer almost any amenity. I have stayed here five times (after staying at some rather expensive hotels in Rome which were very disappointing. That it took me so long to find this gem of a hotel.
cleanliness was as i liked it to be. location was reasonable for the sightseeing i went. breakfast was very good, staff did a good job and were very cooperative and helpfull.
location and 'no fuss' check in - breakfast fine and available over a long period. no tea / coffee making facilities in room - limited televsion channels in English - additional charge to watch films and internet. Reality not as colourful as web photos would suggest.
Staff was particularly friendly. They made certain I was well informed if I needed more clarification on directions within Rome, as well as other items. Customer service was fantastic. Modern looking hotel with ample amenities. The air conditioner made quite a bit of noise on my final day here and eventually stopped blowing cold air altogether. Since it was my last day at the hotel, I figure I'd not pay much attention to it and go out sight seeing. Still made for an uncomfortable evening however.
Location of the hotel is great, especially if using the shuttle express (only 8 Euros) from Fiumicino airport, the first shuttle stop is roughly 100 meters from the hotel which is a lot better than traveling to the Termini station. Also getting into the center of Rome is a 10 minute walk or 5 minute walk to Vatican City from the hotel. Price is moderate if ordering one of the deals offered and services within the hotel are good, the terrace is a nice place to relax and have a drink after long walks through Rome. Staff at the front desk was helpful.
The hotel is of a modern style in a very good location and the room was quite spacious and well decorated. The breakfast was great and the staff very professional and helpful. I could not find anything negative about this hotel and I would strongly recommend it. It a an excellent value for the money. Nothing.
The hotel was just perfect as for me: quiet, clean. Very helpful personnel. Breakfast was really good. I liked the area a lot: it just 15 min walking to Vaticano and 20 min to Piazza Navona. Next time I will stay in Visconti Palace Hotel with great pleasure.
No free internet' even in the lobby (in 4 stars hotel!!)
Great location,close to Saint Peters and a quiet location without street noise.I liked the American style breakfast that was included in the room price. The bed was a bit hard
The view from our room (at the backside) at the surroundings with beautiful mediterrenian houses and palmtrees. That view was splendid. But we also appreciatied the room, the breakfast and the service of the personal. We surely come back in this hotel when we visit Rome again. No.
Excellent breakfast. Rooms were clean, tidy and we had enough space.
Hotel located close to Vatican.
Very well located. Clean and friendly.
Hotel very well located. Nice neighborhood, walking distance from Piazza del Populo and Castello San Angelo. Staff: efficient, but not the mostly smiling. The "service touch" is simply not there...
Breakfast quality is out standing, dinning lounge is quality rennovation and good atmosphere, Front desk personnel attitude, sewage smell in the washroom ventilation, too cold at night,
all stall people were courteous and prompt. Quickly aided or gave answers to our questions.
The hotel and room was clean and comfortable. The best thing I would say was the location. It is not in the heart of the tourist areas but takes just 10 minutes to walk there. This meant you can easily access the city yet get away for a quiet evening with great local restaurants. The Metro is also just a 5 minute walk away. The only real thing my wife and I did not like was that the hotel desk staff were very unfriendly. Whenever we had questions for them, they really didn't seem as if they wanted to help. They would give the most basic answers and try to get away from you no matter what time of the day or night it was or how quiet the desk was. It was bordering on being rude. No internet in 95% of hotel.
Excellent location for seeing Rome, though quietly situated on a side road. Good breakfast. Efficient staff. No
Its locations, as hotel is close to most places to visit in Rome General cleaning of rooms and F&B outlets lacks in care of details and it is a big let down......as it could elavate the status of property.
loation, breakfast The bed in the room (509) was very hard to get in and out of and there was no comfortable place to sit.
The breakfast terrace was amazing, the breakfasts were tasty too and we liked the italian chef! The rooms were spotlessly clean. When leaving the hotel we burst the tyre of our car. The man at reception was really really helpful and kind to us. It would have been nice to have some tea/coffee making facilities in the room. Also would have been good to have a bar on the top floor to take advantage of the views over the city in the evening.
excellent breakfasts, omelets, fresh squeezed orange juice and cappuccinos to order and extensive selection, nice rooftop terrace. Room was huge we were upgraded but room itself needs a reno, dated and design standard lacking. The lobby is chic and free use hallway internet a bonus. The safe had a key which we needed to leave at front desk this was unacceptable. Need to upgrade safes to standard number coded style in all other hotels to ensure security. I prefer loations with more historical content but it was not really far to the major sites just more modern and commercial an area.
Staff, breakfast, location nothing
Breakfast was excellent with a wide choice. Freshly squeezed orange juice, even sparkling wine. Our room was unfinished with electrical wires hanging unconnected. Ceiling was missing under air conditioning unit. Cover plates on electrical switches missing. Only one bedside cupboard and no drawers at all.
The hotel staff. The Terrace, breakfast views. Great location. Great stay.
the breakfast is amazing for italy....they even had eggs, fresh squeezed orange juice... it was cold and the heater didn't work.
Staff was polite. This hotel has been rated 4 stars which is completely undeserved. The rooms are tiny and the beds were a couch converted into a bed. There was no air-conditioning and we were told that was because it was winter and they only had heating then. The WiFi provided was slow and intermittent. There was an elevator which never worked and was always occupied. The location wasn't great. It's not walking distance to any of the sights.
design, comfort, location room is small
Just off central, but able to woalk everywhere No
Hotel is located in central Rome with easy access to the major sites of interest. Hotel staff were very friendly and the hotel has an interesting modern decor. There are lots of local restaurants to visit. No...
Everthing was great, location and the Front Desk girls were absolutely wonderful, friendly and very helpful. Lucia was fantascite. I will go back again and refer all of my friends and family.
I liked most the position of the hotel Personnel of the hotel
romanian stuff...very profesionally and nice...and of course the room ..was nice Breakfast
The whole layout is wonderfull! Etrance, reception zone, roof-terrace are comfortable! Rooms are clean & nicely decorated. The bed was comfortable as well. Breakfast is pretty nutritious and nicely served! I wonder what's the difference between lemon, orange and mandarine suits (located at different floors)?? The room size is smaller than we imagined looking at pictures at web-site. Still enough for sleeping & changing clothes in the room. Actually the only usefull space in the room is the bed (pretty comfortable). Besides we didn't have bath, though it was included into the decription of double deluxe room during booking. And the shower was too small for 2 persons together, well for one person it's comfortable enough.
The position in center on the town is the only one nice issue of this Hotel The price is not right : very little rooms, old style, breakfast very poor, nothing of exclusive as reported in presentation (I stayed in the deluxe room!)
Very complicated to find the entrance and parking. You have to carry all laggages without help up and down. Not good maintenance. Good location. Realy expencive for that service. No lunch packet for early departures not even a coffee or tea.
The location is very nice. When I booked this hotel I thought it was a nice modern hotel but it turned out to be a kind of hostel-like hotel. Breakfast was served on dirty tables and placemats and the very friendly lady was overloaded with work, so no empty tables were available. However the room was clean, but no soap, shampoo was provided.
Pleasant staff. The room was too dark.
helpful 'young at heart' staff
Location was great No Iron
location of the hotel
the location, if you wanna be close to vatican this hotel is literally in vatican, very clean, service is good breakfast is nice, and the terrace with view of vatican is spectacular specially at night, it makes yo feel you are still inside of st peter square. free internet and very easy connection ia also a plus. nothing
Closer to the Vatican
People are very nice and do anything to accomodate you. Location of the hotel is just on San Peter Plazza. Internet is free in the room. breakfast is great. The day of our departure, it was too early for them so they prepare a breakfast in a pack for us to take-out. The taxi they selected was in advance. It was a wonderful time to stay in this hotel.
Excelent location with view to San Pietro, beautiful terrace, very good service, nice staff
situation, aesthetics,staff,room One night person was less helpful re internet access. Actually I think he just didn't have the right knowledge/training. Otherwise the hotel staff were absolutely excellent.
The location was great, literally next to St. Peter's Basilica in Rome. The breakfast was great with meat, eggs, breads, etc. The room was small, somewhat austere. The pictures show a terrace with a city view, but you couldn't really go out on it, it was gated off.
Location, staff, professional courtesies, public spaces, rooms, breakfasts, snacks and late evening, late summer drinks on their quite amazing patio. No.
Location The room was on a ground floor, looked more like a basement. NWould not give it even one star.
The rooms were perfect as a base camp for exploring Rome. The desk personnel were very helpful and engaging. (Hotel Employee) was most helpful and personable. Breakfast was served in our rooms which we especially enjoyed. The hotel is a bit of a walk to the Metro but convenient for the bus system.