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Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
The hotel staff were very friendly. The showers in the bathroom were a little small.
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
The atmosphere was great , trendy hallways and cool rooms. Room was too hot
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
A great place To stay in Rome. Breakfast was regular.
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
Proximity to the sights
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
fantastic location, ambience and service
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
Very nice new hotel They were so new that many things were not ready for guests. there was noo wastebasket in the room, the internet was not available, signs were not up for directions.
Location - close to St.Peters. Tourist sites easily reachable by nearby hop-on hop-off services. Good breakfast. We landed up on the weekend. Reception was rude. Never come across a situation where the person on the counter actually stops to watch TV while checking me in....Rest of the days i stayed i had no reason to complain.
I liked our staying in the NH Giustiniano due to the great location (very calm region near the Vatican), the helpful staff and the clean modern rooms. The breakfast was also good.
The room was large, the bed was comfortable, the bathroom was nice and the breakfast was really good. Also the location near the Vatican and streets for shopping was great. Lacks character and charm if that is what you are looking for. We booked at the last minute and there were not many hotels available....so while not our favorite stay in Italy it certainly was the most comfortable.
very basic hotel, in the end though you should expect to pay 40% more compared to elsewhere in European capitals. even london cheaper than Rome. Clean hotel, nothing special for 300 euros a night.locations is good if you're able to walk a bit staff were not too involved, even initally ignoring my reservation print out where it clearly said double room...the just gave me something else at check in. had to create a row to get my reserved room.
Location and room were excellent Staff was unfriendly and arrogant
Great space, wonderful bathroom, mini kitchen, great breakfast!!
Large , comfortable room helpful staff excellent breakfast None
The location, Prati is a really nice part of Rome
Nice, large and clean room /especially bathroom/, breakfast
The space The price, the attitude of the staff, and the response times.
GREAT HOTEL, CLEAN AND CONFORTABLE.VERY CLOSE TO VATICAN EVERYTHING WAS FINE.I WOULD LIKE I COULD HAVE STAYED MORE DAYS IN
Centrally located, staff goes out of their way to help you and make you feel welcome. Great room.
Good location, modern and clean. Good rooftop bar and nice to have a spa although we didn't use it Room was small however apparently this is normal for Rome
Located in a very interesting area.staff very helpful and professional.room very well appointed and comfortable. Breakfast was too predictable
The service is top notch. Everyone is so friendly. They are always checking in to see how everything is going. Breakfast is really good too. The room could be a little bigger and so can the bathroom.
location almost perfect, friendliness of the staff, food is excellent, excellent renovated hotel. we will be back in rome just to stay in the hotel!! the only remark was some traffic in the street in the front of the hotwel, when the city was waking up.
Although we did not use the staff very often when we did they appeared helpful and attentive. none
From rooftop terrace to being able to step onto Via Giulia and walk to everything, this hotel is a fabulous mix of location and comfort. The subterranean spa, which is complimentary for guests, is okay but a little more rustic than we were imagining.
The staff could not have been more helpful. Everything we asked for was delivered with speed and a friendly, helpful attitude It would have been nice to have had a few more English channels on the TV without having to pay extra for them
Great location. Gtreat A/C Small rooms. Minimum spa. No pool. Limited parking.
Modern, very high standards of service, excellent location but crazy expensive at €290 per night and a mind blowing €50 for room service of tea and croissants in bed! The prices
It 'location Hugely over priced.
Perfect location. Room was very comfortable, clean, modern, overall extremely pleased with my choice. Staff very friendly and helpful. Rooftop bar and restaurant was a fabulous way to end the day and see sunsets. Will definitely stay at this property next time in Rome.
Great staff, clean rooms Would love a bigger room
Excellent breakfast. Rooms were clean, tidy and we had enough space.
Very well located. Clean and friendly.
Excellent location for seeing Rome, though quietly situated on a side road. Good breakfast. Efficient staff. No
Hotel very well located. Nice neighborhood, walking distance from Piazza del Populo and Castello San Angelo. Staff: efficient, but not the mostly smiling. The "service touch" is simply not there...
The hotel and room was clean and comfortable. The best thing I would say was the location. It is not in the heart of the tourist areas but takes just 10 minutes to walk there. This meant you can easily access the city yet get away for a quiet evening with great local restaurants. The Metro is also just a 5 minute walk away. The only real thing my wife and I did not like was that the hotel desk staff were very unfriendly. Whenever we had questions for them, they really didn't seem as if they wanted to help. They would give the most basic answers and try to get away from you no matter what time of the day or night it was or how quiet the desk was. It was bordering on being rude. No internet in 95% of hotel.
Hotel located close to Vatican.
Breakfast quality is out standing, dinning lounge is quality rennovation and good atmosphere, Front desk personnel attitude, sewage smell in the washroom ventilation, too cold at night,
The view from our room (at the backside) at the surroundings with beautiful mediterrenian houses and palmtrees. That view was splendid. But we also appreciatied the room, the breakfast and the service of the personal. We surely come back in this hotel when we visit Rome again. No.
all stall people were courteous and prompt. Quickly aided or gave answers to our questions.
The hotel staff. The Terrace, breakfast views. Great location. Great stay.
loation, breakfast The bed in the room (509) was very hard to get in and out of and there was no comfortable place to sit.
Breakfast was excellent with a wide choice. Freshly squeezed orange juice, even sparkling wine. Our room was unfinished with electrical wires hanging unconnected. Ceiling was missing under air conditioning unit. Cover plates on electrical switches missing. Only one bedside cupboard and no drawers at all.
Staff, breakfast, location nothing
The breakfast terrace was amazing, the breakfasts were tasty too and we liked the italian chef! The rooms were spotlessly clean. When leaving the hotel we burst the tyre of our car. The man at reception was really really helpful and kind to us. It would have been nice to have some tea/coffee making facilities in the room. Also would have been good to have a bar on the top floor to take advantage of the views over the city in the evening.
design, comfort, location room is small
the breakfast is amazing for italy....they even had eggs, fresh squeezed orange juice... it was cold and the heater didn't work.
excellent breakfasts, omelets, fresh squeezed orange juice and cappuccinos to order and extensive selection, nice rooftop terrace. Room was huge we were upgraded but room itself needs a reno, dated and design standard lacking. The lobby is chic and free use hallway internet a bonus. The safe had a key which we needed to leave at front desk this was unacceptable. Need to upgrade safes to standard number coded style in all other hotels to ensure security. I prefer loations with more historical content but it was not really far to the major sites just more modern and commercial an area.
Its locations, as hotel is close to most places to visit in Rome General cleaning of rooms and F&B outlets lacks in care of details and it is a big let down......as it could elavate the status of property.
Staff was polite. This hotel has been rated 4 stars which is completely undeserved. The rooms are tiny and the beds were a couch converted into a bed. There was no air-conditioning and we were told that was because it was winter and they only had heating then. The WiFi provided was slow and intermittent. There was an elevator which never worked and was always occupied. The location wasn't great. It's not walking distance to any of the sights.
Just off central, but able to woalk everywhere No
centeral to city no
Walking distance to almost everywhere. very central/ Glad I was sleeping at the back of the building as front of building where my friend was staying was very noisy
Very friendly staff & service and good breakfast I would have wanted a room safe for valueables TV very poor - only 1 English channel with very bad reception
Good location,staff very helpful
Very helpful staff. The hotel is located down the street from the main hotel. Very good for the $'s paid. Good value close to the Vatican.
The location is excellent! Our room was close to the reception, and there were some noise in the morning.
The staff were very helpful and the hotel is conveniently located for exploring Rome. Breakfast modest no fruit, powder fruit juice and breakfast room very small. Plumbing needs to be updated, beds and pillows hard.
The location of the hotel was excellent. It was perfectly situated within a short walking distance of all the major sights. I would recommend it for location only. Overall it wasnt bad but I wouldnt stay here again The room is musty and dated. It was not worth the amount of money paid for it (107euro per night)
Excellent location close to the Tiber and Castello Sant'Angelo. Room was kind of bare bones with no coffee/tea.
Most of the receptionists were extremely helpful and went beyond what we expected in service. The television never worked, and despite repeated requests, it was not replaced. The wireless did not work. The bathtub design meant the floor flooded every time we showered.
The staff was really helpful and kind. The breakfest was very good. We were three couples that had three different rooms. Our room was in the new part of the hotel, it was big and very nice. The location was perfect.
Did not understand the concept of the "open closet" in a double room
Very nice, clean, good air conditionning. Good value for money.
The location of this hotel s perfect for anyone wanting to discover Rome by foot. Close to the Pantheon, it's quiet location on a cobbled street means it is discreetly tucked away in the heart of the city.
Location near torist centres for walking. Most things were good
I enjoyed the deluxe room with a terrace and the central location of this hotel I think the services and the break fast could be improved
I stayed @ the hotel with my husband & my 19 years old son& 10 years old daughter.The lobby&sitting area is v.stylish &safe for the kids.They liked the net facility in a quiet romantic area.The staff was nice.The rooms are clean .I was searching for a relaxing place & close to the action &the sites & i found it .Quiet &clean.I wished the rooms whre bigger & had more servises.But i liked it & i will do it again .It should be ranged as 4 stars. They should specify on the net the difference between each room in the same level because they are mixing all together.I checked a lot with the hotel to have what i want or what i saw in the web.
Great location, walking distance to majority of tourist attractions & shopping areas, nice lobby Small room, unpleasant smell from the bathroom. And I still have no idea if the elevator works ;)
I got a better impression of the hotel from the website than what I was initially faced with. Hotel staff spoiled me though and showed me to a better room. Lovely staff, great location, small fairly comfortable room.
location staff helpfulness free computer accessability breakfast staff were very courteous and pleasant always there to assist us would definately stay there again
dinning room is lovely
The whole layout is wonderfull! Etrance, reception zone, roof-terrace are comfortable! Rooms are clean & nicely decorated. The bed was comfortable as well. Breakfast is pretty nutritious and nicely served! I wonder what's the difference between lemon, orange and mandarine suits (located at different floors)?? The room size is smaller than we imagined looking at pictures at web-site. Still enough for sleeping & changing clothes in the room. Actually the only usefull space in the room is the bed (pretty comfortable). Besides we didn't have bath, though it was included into the decription of double deluxe room during booking. And the shower was too small for 2 persons together, well for one person it's comfortable enough.
The position in center on the town is the only one nice issue of this Hotel The price is not right : very little rooms, old style, breakfast very poor, nothing of exclusive as reported in presentation (I stayed in the deluxe room!)
The location is very nice. When I booked this hotel I thought it was a nice modern hotel but it turned out to be a kind of hostel-like hotel. Breakfast was served on dirty tables and placemats and the very friendly lady was overloaded with work, so no empty tables were available. However the room was clean, but no soap, shampoo was provided.
Very complicated to find the entrance and parking. You have to carry all laggages without help up and down. Not good maintenance. Good location. Realy expencive for that service. No lunch packet for early departures not even a coffee or tea.
Everthing was great, location and the Front Desk girls were absolutely wonderful, friendly and very helpful. Lucia was fantascite. I will go back again and refer all of my friends and family.
I liked most the position of the hotel Personnel of the hotel
romanian stuff...very profesionally and nice...and of course the room ..was nice Breakfast
helpful 'young at heart' staff
Pleasant staff. The room was too dark.
Hotel is located in central Rome with easy access to the major sites of interest. Hotel staff were very friendly and the hotel has an interesting modern decor. There are lots of local restaurants to visit. No...
The hotel restaurant on the top floor has a magnificient view of St.Peters
The view on St. Peter's cathedral. The hotel has a 4 star rating, but it feels more like 3 stars. A double room contains 1 bed no larger than 160 cm (but it could be only 140!) for two people. Diluted orange juice and lukewarm water for tea and mini- sized rolls at breakfast. Tv that only works when you pay for it. The garage is around the corner from the hotel and cannot be accessed freely. This means that your car can be fetched or parked between 7 am and 11 pm at the rate of 40 € per day!!!
the room was very large and comfortable and the staff was quite nice to help us.
The staff was nice and helpful. The location was good if you want to tour around town and see all the big sites. We walked mass on Sunday morning.(St.Peters) The cleaning of our rooms was nice, they put new linens on the bed even new blankets. That was nice! The room was not anything like the picture. It was under construction. Everything was worn out. Noisey from construction in the hotel. Construction dust everywhere, our room key only worked half the time. We had to mess with for 5 minutes to get the door to open.
The excellent restaurant The closed roof garden
Staff were curteous The rooms are much smaller compared to what is shown on the website
the staff, the location, the included breakfast, and the style ongoing renovations were somewhat intrusive; one night they used a solvent on the stone floor in the lobby which filled the whole hotel with noxious fumes. Also the roof garden which was one of our most desired features was closed for reno., which fact wasn't mentined on any website or at all until we arrived.
Good location, convenient for the tourist attractions It does not deserve 4 stars. The quality of service was at the 2-3 star level. The breakfast was poor. It could be better at that price.
location Staff demeanour/attitude, complimentary shuttle was not available from the airport and their was a charge to the airport, rooms very small and dissappointing This was not a four star quality hotel
Comfort&location good location not to far from all main tourist attractions
Nice clean modern suite which was comfortable and quiet.
My wife and I stayed at this hotel for a week. The occasion was our honeymoon. The staff is excellent and they really catered to our needs. Our suite was well furnished and comfortable. They welcomed us with a bottle of excellent champagne and fresh fruit. They served a great breakfast every morning as well. They speak excellent English and are very informed on the best places to go in Rome. My wife and I really enjoyed our stay at this hotel. Misc. fees were unexpected... We were charged for things you shouldn't be charged for AND are not usually charged for at other hotels. Expensive, but so is all of Europe. I also think that breakfast should be free.
The hotel is well located for sight seeing (Vatican and Spanish Steps 15 mins walk respectively). We had a large room with 2 bathrooms which was very nice. 1. Room faced a wall and was dark. Could hear noise from other rooms. 2. Breakfast buffet was very limited - rolls and croissants out of a bag (good coffee though!) 3.
Good location, friendly staff, very comfortable bed - the junior suite was great. breakfast was not very good (apart from the coffee) - we arrived late around 10 and they had run out of bread! No english TV channels (CNN is not english). Watch out if you use the mini bar to store drinksd - if you move anything they try and charge you.
great location (keeping in mind that you need to walk in such a large city), very helpful staff, hotel offered more amenities than other places we've stayed in Italy
lovely room, very clean. staff were very helpful, great location price of drinks in the bar! 10 euros for one glass of whiskey!!
The room's were excellent and the staff very helpful, over all a very good experience I had reserved the room with balcony, but as we arrived they hotel the room was given out and though the room we received was great , it was not the one expected, No wireless internet service in the rooms and very expensive indeed, and finally the breakfast area and selection was very poor.
Leaving Rome! It is unbelievable that an international hotel would have mostly people who did not speak acceptable English. Very difficult to communicate with some. My daughter and I arrived at the hotel about 0900 after a transatlantic flight from Atlanta, Georgia on Oct. 1-yes, I know the checkin time was 1400. We thought after waiting in the lobby until 1400 we must have been getting a great room since we had to wait so long! Wrong!! We were assigned room 202 which was very small-way too small for two adults! We were changed to a better room the next day (room 306) which was fine. The remainder of our stay was fine. The unavailability of iron/ironing board. Even the cheapest motels in the USA have these items! The lack of vending machines/ice was shocking.
We had a spacious room not usually found in Rome hotels at this price. We did have the deluxe room (which is really not deluxe) but worth it for the comfort in size. The only down side is that the rooms were not equipped with the near luxury amenities I expected. While not spartan, they were not quite up to what I expected.