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the airconditioning didn't work and we were not informed about this when we arrived at the hotel. As it was july and very hot the entire stay at the hotel was very uncomfortable. Wasn't worth the money.
Breakfasts, although the same everyday, were good. Good strong coffee. Very relaxing courtyard. Rooms with courtyard view were a liitle noisy due to 2 weddings, during our stay. Didn't have dinner during our 5 night stay. A little pricey.
The hotel was very clean and comfortable, and the staff friendly enough. Considering the value of the rooms, I thought the price of drinks in the hotel bar were a little expensive. Also, we stayed in a "business double room", and our friends stayed in a "standard double room". Their's was the larger of the rooms.
The hotel is beautiful, with a very impressive interior, its very clean with a gorgeous enclosed garden. Highly recommended.
Very spacious rooms and a lovely garden you can see while you have a complete breakfast. Good location with many options of public transportation and restaurants.
Very convenient location. Very rude staff, room had multiple problems, broken toilet seat, TV not working, window not closing etc, They repaired all but would not stay there again.
the size of the room he breakfastwas not the typcial italian style .Not enough selections and no toaster for bread. rate the breakfast poor.
Very clean, polite staff, good breakfast buffet. Very close to the metro stop, taxi piazza, and train station.
Great Location - only 15min walk from Trevi Fountain / Colosseum. Rooms are quaint and spacious. The garden area is very relaxing. Early check - in was not facilitated
The location was excellent. The rooms were clean and spacious. The people at the reception desk were always helpful. The (included) breakfast was completely amazing. We especially loved going to the garden room restaurant to have a beer in the late afternoon to cool off and rest a bit (they also brought a bowl of peanuts, a bowl of potato chips, and once, a bowl of mixed snacks to go with). One night we were too tired to find a local restaurant so we ate in their restaurant. The food was good, but pricier and not as marvelous as the local restaurants off site. But that's in comparison to the fabulous food all over Italy, so its a really high bar.
I loved the room and grandness of the hotel itself also very centrally located within walking distance to most of the attractions. Friendly staff as well. /
The access to the sites in Rome. The quality of the superior room.
very central to rome attractions clean comfortable no bar or resturant
The location was good and the hotel was convenient for sightseeing in Rome as it was only a 15 minute walk from the coloseum and Trevi fountain. We chose an economy room which I wouldn't recommend as the beds are far too small for two people.
Liked the location, the room, facilities, breakfast The air conditioning wasnt working properly.
Location is good all room facilities was old. Awful service, unhelpful and somethimes rude. The room was very smal and uncorfotable. There is no air conditioner. Our windows look on yard. And every morning we woke because of someone`s talking loudly in the yard. We cant even see the sky, because of tightness of the yard. Absolutely awful breakfast. noone from the staff pay attention to you. The salad was spoiled, pineapples turn sour. I will never stop in this hotel. it may have 2 star, not 4!
Excellent position, 10 min walk to Piazza Venezzia, 25 min walk to Trevi Fountain. Good area, beautiful architectural buildings There is room to improve the staff at the reception, and the staff at the restaurant.
nothing many things
location was a plus factor, surrounded by many cafes/restaurants, metro and bus station close by, although all major sites within walking distance the superior room i booked looked contemporary with nice furnishings, however on arrival we were allocated something completely different, when i complained i was informed there was more than one type of superior room, it was only when i refused to move from reception that the room i thought i had booked was allocated to us so beware you may end up at the front of the hotel overlooking a very busy/loud main road. Stated television with internarional channels, only one english one - BBC World News ! No tea/coffee making facilities in the room - unacceptable for the price we paid.
Excellent, modern and clean room, with a large bathroom Check-in and front counter staff were frequently distracted (on the phone, etc) and at times not particularly helpful
location was great!!! in the middle of via nationale, great shopping area, very close to the metro ( 5 mins walk). WIFI connection and for those who don't have laptops, there is a business room in the lobby. The hotel is infront of a great cafe that also has reasonable prices. No breakfest included... hotel staff should have more knowledge of places to go and recommend more specific places.
The concierge staff is very helpful. We arrived at the hotel at noon, after almost 24 hours of travel. We were exhausted. The front desk staff reminded us that check-in was at 2 p.m., but proceeded to allow 11 other couples/families to register and go to their rooms before 2 p.m.. We sat in the lobby for 1 hour and 45 minutes. The front desk did not check with the cleaning staff until we had been sitting there for an hour and a half, and I went to the desk a second time. Not a great way to start a vacation.
I liked that the hotel offered us a better room after initially trying to put us in a not renovated room that would have made me leave it at once were it the only choice. I liked that the hotel immediately brought us better pillows after we asked for the hard foam ones in our room to be replaced. I liked the breakfast and the friendly staff
Excellent Proximity to main attractions in Rome, friendly Hotel staff, Nice Street, nice rooms,
The setting and quality of staff, we enjoyed our stay and were upgraded although we did lose the balcony suite booked. Very convenient for our stay in Rome and we would book there again An initial lack of coathangers, only 4 provided but more were provided on request. Also a problem with heating/AC
the service in the hotel was excellent. rooms were dated
Friendly welcoming staff Nothing
Staff was helpful and courteous. Excellent location Room was dated and somewhat shabby.
Everything was great, from the room, to the staff, to the location. Nothing.
While the location is great, and the reception, bar and restaurant are beautifully decorated, the room itself looked a bit out of date and used. There were stains on ceilings. We also had a difficult time keeping a comfortable temperature (too hot) even though we were there in mid-November.
Friendly staff!!! Spacious room(too much for overnight stay), nice bathroom, good breakfast. Price a little steep for one night.
Excellent location. Well established hotel. Great value, Would definitely use again.
Nothing only the location the room was old and noisy its not a five star hotel i wont give it 3 stars
The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
Hotel was centrally located. Staff was very courteous and helpful.
the location poor quality for a 4 star hotel
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
Expected more for the value... Air condition didn't work, no hairdryer in the room
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
Excellent service and location.
Clean bathrooms with nice toiletries Cool rustic feel of hotel; lobby area was relaxing especially after a long day of walking around; Concierge was very helpful in planning activities; Good central location; close to Roma Termini Cable wasn't very functional; had to call for help a couple of times.
the location, the building, the decor, the luxury for a five star luxury hotel of this caliber the tv is very small and cold and it contains only one english channel and 15 italian channels !!!!! Also the breakfast lacks variety:
Stayed here once before and enjoyed my stay both times. Front desk was pleasant and helpful. Excellent location. Within 5 minutes walking distance from Roma Termini. Room was a generous size by European standards, large bathroom. Would definitely stay there again.
high standards, beautiful rooms, location settings shower/ bath was low pressure and hard work. there was no view from our room.
The staff was efficent on check and check out. The spa staff was not attentive to be kind, first rescheduling a treatment and then being more than 30 minutes late on the new appointment time. They seemed unhappy and offered no regrets when we decided to cancel after waiting with no up date until we left. We had an interior room and fortunately it was too hot to think about sitting on the balcony over looking to courtyard because the dumpsters were in the courtyard and smelled when we stepped out there on arrival. This is a poor use of this space regardless and the Bauer can do better.
This beautiful hotel is centrally located. My room was upgraded on the 3rd floor mezzanine where the ceilings were 2 stories high. Amazing The reception, concierge, servers, and restaurant hostess were all very nice and helpful - despite my sad attempt at speaking Italian! I will be back soon!!
Rome was fabulous but hotel was a huge disappointment. Expensive for what it offered. Dinner for 2 was 250 euros and breakfast was 25 euros per person. Breakfast was disgusting with scrambled eggs that tasted like rubber. To iro a handkerchief was 9 euros - not that we did but this gives you an idea of what a rip off it was. Swimming pool is a small plunge pool and was out of service anyway.
Service very slow. No view at all from room.
Loved the spacious comfortable bedrooms and bathrooms - a haven of tranquility after a busy day of sightseeing in Rome. The staff were so impersonal as to verge on being uninterested. Lack of central lobby was unatmospheric and the hotel's location is poor for sightseeing. They also haven't got their roof top terrace sorted out properly. Lovely idea having a pool but it's very cramped.
All people were excellent
The Hotel was beautiful and the details were well thought out and I was impressed with Boscolo Exedra. Be very careful if you book this hotel through a third party booking service. They did not honor my booking and the entire check in was long and delayed. The Hotel Boscolo charged my credit card that I gave them for incidentals even after I showed and emailed them the copy of the booking. Very frustrating and I am still dealing with it weeks later.
Friendly staff and good location Room service, mini-bar, etc were very expensive
We had some difficulties with our booking due to unclear communication with bookings.com but the hotel staff, in particular Claudio was fantastic and sorted it out for us very pleasantly and efficiently. He was also excellent with recommendations for sightseeing tours, restaurants etc. We thoroughly enjoyed our stay at this fantastic hotel.Kind regards,Susan and Max.
location near good restaurants and comfort no
A lovely, elegant hotel located in a prime location! Excellent and very attentive service. Hotel staff made me feel very welcome and was extremely helpful in providing information about restaurants and things to see. I requested an early check-in and the hotel was able to acccomodate me. I would definitely stay there again. It was a little tricky trying to adjust the water temperature in the shower.
best location that can be for family, center, but quiet. stayed with the kid and the room was upgraded to Delux triple for free. Very good terrace to have brcfst or lunch.
Locations is great, hospitality was great, hotel atmosphere is excellent. Mix between classic and trendy. Breakfast.
Excellent service from all sectors ! Rooms are cleaned twice a day !
The location of the hotel is fabulous! I could walk to the Borgese Gardens, the Trevi Fountain, The Spanish Steps and the Colloseum! The shopping in the area was fantastic! I only eat fruit in the morning and I found the fruit salad skimpy, composed mainly of apples and swimming in a sea of orange juice from concentrate. Surely a 5 star hotel should have a wonderful fresh fruit salad, with melon, kiwi, pineapple and berries.
everything was excellent, but the breakfast was poor
We stayed 3 days and absolutly loved it! We travelled with a 10 months and 2 year old. The room was big enough for all of us + double stroller to move around. Really clean. The bathroom is very spacious, clean and even has a switch for 110V appliances! Hotel was within walking distance of main monuments. Very friendly staff. I can't find anything negative to say about it!
All was very nice except the carpet it needed to be cleaned.
Simplicity and great value for money vending machines. Location was fantastic and the staff very helpful with booking taxis and restaurants
The staff are extraordinary helpful! We lost our passport in Rome airport, the staff were actively to help, Giorgio replied my email in a minute! And I even received the Thank You Email after check out! Before arrival, the staff Cristian nicely replied all my question and arrange the airport pickup for me! The hotel is not a big hotel, but chic, nice and beautiful! I will definitely return and spread the word.
It was central to main attractions. Clean pleasant. I would not hesitate to recommend this hotel. The only thing I would recommend if they had tea and coffee facility in the room.
The roof top terrace really nice , getting wine and beer from vending machines funny Small rooms
The family room was excellent and value for money. The staff were very helpful and spoke good English and the hotel was well located near Termini Station and other tourist attractions. The hotel is new and very clean.
Good location, a very nice facility, exactly what we needed. The staff was most helpful, they couldn't do enough for you. They responded immediately to any requests.
Great hotel close to cafe, shops and historical sites. Morning buffet is top notch! Thank you.
the view. excelent deco. no ice machine
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
The rooms, designs and the hotel staff. no nothing
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
Absolutely NOTHING to like or enjoy here at all. This is by far the worst hotel I've stayed in more than 25 cities in my latest trip to Italy. When you consider this is somehow rated a 5 star star hotel (???) it is the worst value for money in the history of hotels. It is literally a 2 star hotel and a bad one - it's a hell hole and a huge tourist trap. They gave me a room with no AC and no hot water! I repeat, NO HOT WATER. On top of it all, even if I had gotten a proper room with hot water, hotel is old anyways and facilities extremely old and dirty, filthy rooms. Wifi does not work nor does 4g/3g signal. Internet access is only possible outside of the hotel. Breakfast is one of the worst I've seen in Italy (or anywhere). They did not deliver what a two star hotel would have. That's all late in the evening after a tiring trip for me and my girlfriend. After hours of discussion and no solution offered whatsoever, I was finally able to talk to the hotel manager. The manager is this French guy who barely speaks some broken English and couldn't care less. All he could say is that things didn't go as planned with maintenance and that it wasn't his fault. Out of the few things he mumbled, he may have offered a drink at the bar or something along those lines, to make up for NO HOT WATER, NO AC, NO WIFI, dirty room, lousy breakfast, and the worst service I've ever seen in a hotel or hostel or any type of housing establishment in the world. The discussion went on for 3 days and no solution was offered at all. This is by far the worst experience I've had in Italy and the worst I've ever had in any hotel anywhere (I've traveled 50+ countries). The cherry on top was the itchy feeling in the end of my stay due to what could have been bed bugs. Do yourself a favor and avoid this place at all costs. Avoid yourself A LOT of stress and a living nightmare and stay as far away from this place as possible.
Location Service and attitude. No internet working - wifi or hotel computers out of order
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
Beautiful room and appointments. Excellent air-conditioning. Breakfast too expensive
Pretty much everything was great but some small amenities wasn't available when asked for. Room didn't have iron and board. It's a 5 star hotel eveything should be available when it comas to Small amenities which are even. Available at 4 star hotels. Had to ask for toothpaste a 2nd time and then it was provided. Otherwise staff was really helpful and friendly which is very important.
Beautiful hotel - true luxury experience. Extremely friendly and helpful staff. Clean and well appointed rooms and facilities. Great recommendations for dinner including Girarrosto Fiorentino - do not miss.
Restaurant waiter Front desk Reception lady with very bad attitude Trying to use slogan (our role in eourp !!) like teaching her guest ????!!!
I really enjoy hotel , room were nice Clean less the bathroom
Rooms were beautifully decorated. Outfitted with very comfortable linens. The staff was very attentive.We are definitely staying here on our next visit to Rome
The whole atmosphere, the hotel was worth it of a 5 star hotel. Fantastic stay.
Why Offensive?! This hotel is excellent!!! Very friendly & proffessional staff. Each and every member of the staff, from all departments was so nice and efficient! We really enjoyed our stay there, thanks to the wonderful treatment, and also the location and facilities. The fact that we couldn't stay longer...
One of the very best hotels we've ever stayed in, almost faultless
Good location, qualified personnel, hotel corresponds to expectations of the guests. As a wish: to have own SPA zone. It is inconvenient to visit hotel restaurant in the evening, it is necessary to take a reservation at least, for a day earlier.
The friendliness of the staff. The prices for the room service menu were extremely high. Also, the cupboards were not well designed (hanger rods placed very high and it was hard hanging clothes and getting them down).
Beautiful eurorpean decor, the terrase for a glass of Procecco, locations, quietness. price of meals
location. roof terrace the hotel is tatty and does not have the level of service I expected from a 5 star hotel ... the beds are incredibly uncomfortable and we slept badly. This is a 4 star at best and does not have any romantic or luxury component to it. The roof terrace is nice
Very nice rooms, clean, great service, nice location. Breakfast was execellent. Rooms and bathrooms were renovated. We liked everything...
splendid breakfast with good view 7th floor bar and restaurant not open during our stay
Exceptional service from staff. We checked-in before check-in time and a room was made available for us very quickly. Our stay was only 1 day so we did not have time to try the hotel facilities. Breakfast was included in the price paid for the room. We were leaving early the next morning and we were told that a take out breakfast would be ready for us. I found this very nice but the next morning no breakfast was available. Bed sheets and blankets not comfortable,
the location and the view from the 7th floor restaurant the 6th floor breakfast buffet. Horrible flooring. staff not as attentive or as friendly as in other 5 star hotels we visited in Italy. Mirabelle restaurant was lovely, however the bar area needs attention, too small, and way too much traffic from kitchen to enjoy the beautiful guitarist
the location and the room standard I did not like the breakfast. It was not up to the satdard of a 5 star hotel. Also thehotel was offering SPA services which were not located in the hotel , but in another hotel, which is not convenient especially during cold times.
The hotel staff were veryprofessional. A really excellent hotel but Two very small picky points. For the early birds, the Gym and Breakfast only open at 7:00 If you are on a tour to the Vatican or outside of Rome, you could be leaving at 6:45, which therefore doesn't give you access to the breakfast, or gym.
The staff was extremely kind and assisted efficiently in providing good addresses and securing bookings for museum visits, etc. The rooms are very well equipped, very clean and comfortable.
Location was great for sightseeing, close to bus statin and metro links, and easy to walk to many of the major sites. Rooms were small. Unable to get iron for the room (and there is a charge of 5euro to have shirt ironed). No British TV channels available during our stay.
The location, the staff, the breakfast. Noisy street but after walking in Rome for 12 hours then you sleep nevertheless.
good location, free mini bar, small but very comfortable room the taste of coffee
It was very central to the sites and as we had never been to Rome before we where very pleased with the location. No.
Good location, friendship stuff
Perfect location in central Rome. Very comfortable rooms and very helpful English speaking staff. We will certainly stay again at this hotel and will definitely recommend the hotel
Easy access to most attractions in and around Rome
clean, and room is big. service and location are excellent no
Our room at the Artemide was comfortable and well equipped. Staff at the hotel were excellent and very helpful. The free wireless and complimentary drinks included with our room were a nice bonus. Our room was at the front of the hotel and although fine with the windows closed, was very noisy if you opened them as the hotel is sited on a very busy road.
Everything, the location is excellent,staff are very helpful,rooms were lovely as was the breakfast. I would highly recommend this hotel to anyone looking for a hotel in the centre of Rome
Wonderful staff with first rare service.
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Location Un renovated rooms, wifi doesn't work well and they make you pay for it, we had to change rooms. This hotel needs to be renovated. This is really not a small leading hotel or a 5 stars hotel as marketed
Convenient possition. Room in need of decoration for standard of hotel.
the location is perfect to see all the sights. it's very central to the Spanish steps and with in walking distance to the rest of the city it wasn't as upscale as we thought it was going to be, and for the price breakfast should have been included
location II was upgraded from Junior Suit to a Executive suit which had a nice bedroom and a larger then a corridor made up to a living room.You had to watch the TV from a distance of perhaps 2 meters.There was another room with a table in the middle with 4 chairs nothing else which was useless.very small lifts.
All ok excpt the air condition. Air condition was bad not cooling enough.
The location is excellent for a good short holiday in Rome. Central. We did not like the first room were put in: room 379: tacky and filthy carpet and aged cranky bathroom.
Location, friendliness of staff, The rooms at the 5Th floor were unproper of a 5 star hotel, the price is over to high
Location was excellent. On a quiet road so not noisy. Staff were not very friendly. Restaurant suggestions were not great and no irons to borrow which surprised us for a 5 star.
The location is great. The room was comfortable enough. The hotel lounge was cozy. No wireless connection, despite the hotel staff is persuaded there is one. Ethernet connection + movies overpriced. Multimedia defficiency for a 5 star hotel.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
The hotel is in a convenient location. It is very clean and the staff is very friendly.
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
Eloquent, classy, clean and helpful!
The staff were extreemly helpful!
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
We enjoyed the comp. bottle of champagne to celebrate our aniversary.