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fantastic location, ambience and service
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
Proximity to the sights
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
location, view, comfort, services speed of in room house keyboard internet very slow
Location, Roof Terrace Room was poor, not refurbished, Bidet did not work (water pressure low), dark, looking to the inner side. We booked a room directly at Hotel Minerva in December 2009 and got a much better, larger room for the same price. Obviously booking.com is getting the low-cost left-overs.
Location Small room.
The roof restaraunt and bar were great. The room was small and the bed matress was very hard and uncomfortable. The rooms were too modern--when you go to Europe you want to stay where the rooms are old fashion and full of past times.
location, staff they cleaned our room just when we put "please make up our room" note; no russian TV channesl
- The location. - The services. Nothing
The location was why we chose this hotel. We were a twenty minute hoof to St. Peter's one way, and five minutes to the Coliseum the other way. It was a great home base from which to explore the eternal city. We were also surprised when they upgraded our room at check in. Room size was outstanding for an older hotel. We've stayed in many dozens of old hotels throughout Europe, so we are not surprised when some parts of the experience are a little ragged. It had been unusually warm. I figured the building's environmental systems had been switched over to heat for the winter, so our room was uncomfortably warm. After a shower, the tub took a long time to drain fully. The minibar was restocked before our second night. Even though we took nothing from it, we were charged for items used by previous guests. Lastly, we did not get turn-down service on our last night. But these kinds of missed details are typical for Europe, and did not bother us.
Excellent location - so close to thre Pantheon and walking distance from main sights.
location Altough it has been mainteined good, the building is very old.
The hotel was what I expected, and suited all my requirements The terrace restaurant and bar on the roof of the hotel is a huge disappointmnet. As a woman travelling alone I was made to feel distinctly unwelcome. Moreover, the food was not what one would expect at the price.
Service was superb. Classic elegance and at the same time, very convenient. Access from the main Piazza and to the marina.
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
the view. excelent deco. no ice machine
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
Location Service and attitude. No internet working - wifi or hotel computers out of order
The rooms, designs and the hotel staff. no nothing
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
Excellent room, bathroom and hotel Poor service, arrogant and unhelpful staff made interactions with reception unpleasant. "Attempts" were made to service the room after 2pm each day exactly when we returned to our room after spending the morning and early afternoon sightseeing. This poor timing of the proposed servicing of the room was obviously intentional so as to avoid servicing the room. No soaps where replaced during the 4 night stay. Initially laundry was not done even after making a special trip to reception to obtain forms and understanding of their proposed laundry procedure. Laundry was only completed after an argument with reception. The hotel stay was not good because although the hotel is great but management is very poor
Location was great. Room size for Europe was very good. Had room with terrace which was nice. Will stay again in future and recommend highly to others.
extremely close to all points of interest in Rome city including all classical sites. Reasonably quiet, if that is at all possible in Rome. The restaurant was not appealing to us: the prices were quite high, the service was slow and it was right next to a major traffic artery as well as the to the foot pass leading to Fontana Trevi.
Central location, clean rooms, well working aircon Staff at reception was too formal, no way to get a smile...Breakfast is out of wack for a 4* hotel, internet should be free and not at euros 20/hr...
1. location 2. room breakfast is to correspond to the price (quality and choice are very poor)
Closeness to city centre; still quiet and cosy Reception personnel a bit cold; other personnel very friendly
The hotel was in an excellent location. The memory foam beds were extremely comfortable. We especially enjoyed the private patio. The bathroom was not clean. There were dirty fingerprints on the wall and even a bloody one. Breakfast food was very good but the waitresses were very impatient with guests when the coffee machine was out of order.
Location was excellent and the staff were friendly and very helpful. Room was excellent - very clean and comfortable.
Excellent location for tourists. Front desk staff lacked smile, and not very helpful apart from the very basics.
they upgraded us to a suite too close to trevi fountain so there were too many people up and down the street; chose because breakfast was said to be so good-- we have had better.
Loved the courtyard which was peaceful in middle of big city. Hotel was quiet - unusual for Rome. Great location, near stacks of excellent restaurants - Pierluigi was the best ! Relative to other cities, Rome, and this hotel over are way priced.
Overall very good exprience.However we did feal that some of the staff could improve their attitude towards customers Customer Service.
Great location, nice big bathrooms, spacious rooms in general. Nice comfortable accommodation, walking distance to everything (including nightlife and many major attractions). Bellhops were very nice, but some of the desk staff was slightly unfriendly and unhelpful. Restaurant staff asked us to leave table (in beautiful garden) after finishing coffee to make room for other guests but there were many other tables. Guest service not the hotel's strongest area in my brief experience.
Beautiful hotel in perfect location, many fine amenities. A contemporary haven in old Rome.
Staff where very friendly and cheerful, the court yard was beautiful and the location fantastic.
Location Comfort ok, beds a bit too firm. Reception staff were cordial and helpful. Bar staff were going to overcharge for beverage until I pointed out the correct price in menu. Don't know if intentional or not, but you would think they know the correct pricing as advertised in their menu. Our room was on third level on the side where the hotel entrance is located. This area can be noisy at night, especially on weekends when people are walking on the street and street musicians (which hung out a few doors down from the hotel) are playing. The rooftop terrace is nice but the views are limited and there were many yellow jackets/hornets around the evening appetizers at the bar.
Very good location Its a little pricey
Location Graffiti and beer bottle drinkers outside nightly
We had a 5th floor room with an outlook over surrounding streets and river. We were able to check in a little early and checkout a little late with no problems. Staff were helpful and efficient.
the hotel staff was very pleasant and helpful
Great location, beautiful hotel, rooms are very large and comfortable; staff is friendly - we loved this hotel !!!!
The room was very comfortable. The location was in a nice quiet location yet close to many of the city attractions, and the breakfast was superb. A real little gem.
Excellent location in quiet knook but only 2 blocks to Campo Di Fiori and all the action. We requested and received a room overlooking the beautiful gardens of the French Embassy. Hotel is in very quiet area adjacent to Piazza Farnese and is within easy walking distance of all the major areas - Campo, Pizza Navonna, Pantheon, Trevi, etc. Loads of resturants, cafe's, shops, bars in the vicinity. Very clean room much larger than most European hotels typically are. Very nice size bath and shower. Very comfortable room and in a great location. The hotel staff replied to e-mail requests prior to our trip for room confirmation and arrangements for transportation from airport literally within the hour our requests were sent. Nothing we did not like.
excellent location, good staff, good breakfast small rooms
Great location, lovely & helpful staff, comfortable rooms, nice communal areas, wonderful breakfast. The bed was a little hard for my taste.
Location great, very central. Room decor very dated, musty smell in room (couldn't open windows). Tv took about 5 seconds to change channel - not great when you are flicking looking for english language!
Everything was fantastic! The room was exceptionally (and promptly) cleaned each day; the breakfast buffet was outstanding; the desk personnel were friendly and extremely helpful; and, the hotel environment was extremely pleasant! I have no complaints whatsoever, and when in Rome, I will stay there again, and will recommend my friends do as well. I did notice several us people on the website complain generally about small hotel rooms in Rome. I suspect these folks do not get around Europe much! Real estate is incredibly pricy and space does not come cheap! Us travelers need to be prepared to spend $130 usd or more a night for a room that will be much smaller than the typical us economy hotel room. that is the norm in rome! Stop complaining! Focus on the beauty of the setting and hotel, the convenience of location, and the experience of being in a world class city!
A well priced hotel in a great central location. I took my parents who have mobility problems and the area is flat and easy to walk around.
Very good location, but facilities are a bit old. The toilet did not flush.
Good atmosphere, nice staff, comfortable and interesting location away from the city centre business district. The hotel only provides a buffet breakfast. The bar is not open. There are plenty of excellent bars and a full range of resturants nearby.
location, view noise due to loaction
The location. The hotel in next to the best square in Rome. There are many different musicians that frequent the area and you can meet people from all over world. The party goes on into the early morning. No
This hotel is well situated on the P. Rotonda, in front of the ancient Pantheon in center of Rome. It is an old hotel and has annexes nearby with apartments. Our stay at the annex apartment was good, but the level of comfort was not that as in the actual hotel... and the furnishings are dated and stale. Our apartment was three star at the very best. The apartment annexes are old and stale and need a fresh up on furnishings... they are not at the same standard as the four star hotel itself, and I have stayed far nicer three star hotels in Rome.
got upgraded - room very nice beds very hard but after a day of sighseeing i could have slept on the floor and not noticed.
The situation across from the Pantheon was the reason for our choice of Hotel Sole al Pantheon. The Piazza della Rotonda is a beautiful view from the second floor where we stayed. Too few tables in the otherwise beautiful breakfast room.
The Staff were very accomodating, spoke excellent English and were very very pleasant!!. It was what it says on the box - a 4* hotel - not a 3* posing as a 4*!!! The air conditioning units for the whole hotel were right on top of our room, and caused the walls and doors to vibrate! The hotel stafff were really good about this and agreed to turn it off between 23:00 and 08:00 in the morning so as not to disturb our sleep! I'm sure we never would have had another hotel offer to do this! Great Breakfast (although I would suggest not watering down the orange juice). Fantastic location - central to everything! All in all a well run hotel, and a very pleasurable stay! No - it was just right!
Excellent location and friendly--helpful staff. Hotel was everything we were looking for on vacation and even better.
Excellent location and great staff, right on the piazza across from the Pantheon. Room size was good and bathroom was as well. Staff was very attentive. View was awesome. Bed was very firm. Breakfast was poor.
the good approach of the staff our room was too much nosy
Excellent location in historic square. Very comfortable rooms with fabulous views of the Pantheon.
When we eventually got the room we had requested and paid for in advance we were quite pleased with it. Breakfast was extremly poor,breakfasting room was tiny and the hotel had no recognisable lounge area.On our first night our reserved and paid suite was given to another party.The rooms to the front are noisey with frequent and numerous musicians during the day.Bottles are collected noisily from all the cafes in the square at 0800.A truck washes the streets at 0200 am. If you have an internal room and it rains then you are kept awake all night by the sound of rain falling on the canvas of the external breakfasting room.The internal cooridoors are hot.Some front desk staff barely have the courtesy to greet you as a guest.
Location and room excellent. Majority of the staff attentive and helpfull Would appreciate english papers and more international food menu
friendly staff; location; cleanliness last 1,5 days we did not get bathroom amenities/towels changed/refurbished (out of 3 nights stay) - for the price (even special offer) of it this should have not happen
The location to all the great areas of Rome was it's best feature; however, I did love our room and the views from the two large windows out into the neighborhood. A really good experience.
All in all excellent. The first hotel in Italy with the most friendly staff we've ever experienced. The breakfast is verry good as well compared to other hotels. I praise the staff of this Hotel. Great Job and well done. All in all excellent
The location is fantastic. 5 minuts walk from piazza navoni, Trevi fountain, via condotti. Hotel is very nice, with big old style rooms, each one different from the other. You have to wait too much for the lift
The location of the hotel was good for sight-seeing and was quiet and peaceful.
Location. Within walking distance of most sites Dated looking rooms
the restaurant was very good the staff approachable and friendly also the bathroom and room very comfortable non applicable
Great location!! Rooms were good size. Our family of 5 ( 2 teenagers and one small child) had a classic double and a deluxe triple interconnecting rooms...worked out well..staff was friendly and again very central, liked that it was a little away from the busy people and traffic areas. Would be great if they could update the furnishings a little.
Location was excellent. Staff was friendly and helpful. Breakfast was more than adequate. Room was clean and comfortable.