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We were upgraded to a better room, no reason as to why, presumably our original booking they could not fulfil. The upgraded room was lovely though. The barman on the roof top bar was useless. They were supposed to be open until midnight but quite often he shut up at 11.30 and didn't like it if anyone asked for another drink.
free Internet, pleasant lounge on first floor with rest room Spanish Steps a bad location except for luxury shopping--not near historic attractions or affordable shopping
its location at the centre of Rome is perfect both for sightseeing and for shopping.
The location and their food(breakfast). Also their staff are wonderful and friendly. the beautifl ladies at the breakfast room are wonderful. they are always smiling, helpful, and service delicious home made sweets non loved the stay and the hotel
The hotel is well situated for seeing the sites of Rome and with most circular hop on/off bus routes passing close by, the opportunity of easily going further than neighbouring attractions such as the Spanish Steps and Trevi. The staff were friendly and helpful and arranged alternative taxi to airport when Margana Travel (booked through Viajes Almeda) didn't turn up. The room, at the rear of the hotel, was comfortable and picked up no street noise. With temperatures about 30C, the airconditioning was very welcome. The cold buffet breakfast was the same every day but was enjoyable and more than adequate to set you up until you got to your next pit stop. The coffee was exceptionally good. The roof terrace bar was good for a relaxing drink. Not a major problem but the shower regulator was a little awkward and had obviously undergone maintenance recently. Bathroom was small but not the smallest we've had in Italy.
Location and hotel staff. Everything was great.
Balcony with drinks & snacks at the top was great Sewer gas smell in bathroom- please check the traps/ sewer ventilation!
Perfect location for visiting and shopping Bathroom smell and noise from the street
Beautiful old building at a great location small shower with a shower curtain that would constantly stick on you. Wifi turned out to work only in the small lobby and was very shaky. First got a small noisy room although I asked for a quiet one; luckily could change it.
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
The atmosphere was great , trendy hallways and cool rooms. Room was too hot
Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
A great place To stay in Rome. Breakfast was regular.
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
The hotel staff were very friendly. The showers in the bathroom were a little small.
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Wonderful staff with first rare service.
The rooms, designs and the hotel staff. no nothing
Location Service and attitude. No internet working - wifi or hotel computers out of order
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
the view. excelent deco. no ice machine
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
Location. Interior design. Courtyard bar and restaurant is a great retreat in the city. Room not ready for 3 hours after check in.
The staff were friendly and efficient Breakfast was adequate but not great. Internet charges are excessive.
The location was excellent near the Spanish Steps and is in a shopping area The price was too high for the room
Service, food and hotel are impeccable. Perfect location.
the setting the garden is amazing
I liked the kindness from the staff, specially at the front desk , the hospitality, and the food was actually pretty good. There was missing the blanket on the bed , we were feeling cold inside the room ,
Breakfast was excellent with a wide choice. Freshly squeezed orange juice, even sparkling wine. Our room was unfinished with electrical wires hanging unconnected. Ceiling was missing under air conditioning unit. Cover plates on electrical switches missing. Only one bedside cupboard and no drawers at all.
the breakfast is amazing for italy....they even had eggs, fresh squeezed orange juice... it was cold and the heater didn't work.
The hotel staff. The Terrace, breakfast views. Great location. Great stay.
Staff, breakfast, location nothing
excellent breakfasts, omelets, fresh squeezed orange juice and cappuccinos to order and extensive selection, nice rooftop terrace. Room was huge we were upgraded but room itself needs a reno, dated and design standard lacking. The lobby is chic and free use hallway internet a bonus. The safe had a key which we needed to leave at front desk this was unacceptable. Need to upgrade safes to standard number coded style in all other hotels to ensure security. I prefer loations with more historical content but it was not really far to the major sites just more modern and commercial an area.
Its locations, as hotel is close to most places to visit in Rome General cleaning of rooms and F&B outlets lacks in care of details and it is a big let down......as it could elavate the status of property.
Just off central, but able to woalk everywhere No
design, comfort, location room is small
The breakfast terrace was amazing, the breakfasts were tasty too and we liked the italian chef! The rooms were spotlessly clean. When leaving the hotel we burst the tyre of our car. The man at reception was really really helpful and kind to us. It would have been nice to have some tea/coffee making facilities in the room. Also would have been good to have a bar on the top floor to take advantage of the views over the city in the evening.
loation, breakfast The bed in the room (509) was very hard to get in and out of and there was no comfortable place to sit.
Staff was polite. This hotel has been rated 4 stars which is completely undeserved. The rooms are tiny and the beds were a couch converted into a bed. There was no air-conditioning and we were told that was because it was winter and they only had heating then. The WiFi provided was slow and intermittent. There was an elevator which never worked and was always occupied. The location wasn't great. It's not walking distance to any of the sights.
It'a a wonderful, quaint hotel beds were very hard
Its position within walking distance of many of the attractions I booked a room with a bath and shower but it only had a shower, they did move us but the subsequent room was much smaller and the bath was so small it couldnt be used
great location Very noisy at night with bars in hotel and close by. Rooms very small.
I like in this hotel: staff, interior in modern style, convenient place in center of the city. small rooms, bad cleaning of rooms.
location wasw very good, room was comfortable bathroom needed some cleaning
Staff was very friendly breakfast buffet was very small
Roof top restaurant Very dark. Absence of windows
The hotel is central to all the usual tourist facilities, like the Trevi Fountain and Spanish Steps. The staff at the Valadier are most efficient and extremely friendly and will go out of their way to help. The restaurant is a must and the food is excellent. There wasn't anything we did not like about the Valadier.
The location is excellent as it is within short walking distance to Spagna Square, between Del Corso Street and Del Babbuino Street.
Location close to the centre. Very friendly and helpful personnel. Since heating did not work I asked for another blanket - the maid brought it straight away. I was about to meet a couple of people - the reception always organized this perfectly. Breakfast was not too rich for the 4-star hotel. Heating did not work.
Friendly staff who were helpful
Excellent location, very friendly staff, good-sized rooms relative to comparable hotels in the center of Rome (de luxe room), free internet
the staff was very helpful, the breakfast was very good and the style of the room was interesting there was a lot of noise because of the street outside
Location, breakfast tiny rooms,
It was well positioned and comfortable and the happy hour from 6 - 9 was very welcome. Staff were helpful and friendly. Would stay there again. Lack of a dining room except for breakfast and no tea/coffee making facilities in the room.
Half price bar was good Sound-proofing in the room wasn't as good as I thought it should be and in-room wi-fi didn't work for me. Overall I would give the hotel 3/5 stars if I go on to review in Tripadvisor.
The staff service Size of rooms. It is unacceptable small for the category.
Great breakfast choice, extremely polite and friendly staff, nice bathrooms. Hotel close to Piazza del Poppolo, metro station and main touristic sites. Rooms are nicely decorated but a bit dark. If you have a room at the 2nd floor or higher, you have to take two lifts - not very convenient...
The hotel staff was very friendly, helpful and competent. Breakfast was very good, apart from tasty prosciutto, ricotta etc we enjoyed bruschetta and tasty Italian pies. To sit in the calm garden (inner-courtyard) featuring a small fountain, drinking something from the bar is very relaxing. Location is near a metro station. Piazza Cavour, Castel Sant'Angelo, Vaticano and Piazza del Popolo (Via del Corso) are in walking distance. We found some good restaurants nearby (not touristic). They have two different kind of hotel buildings. A larger and a smaller one. The larger one looks like a 4 star hotel, but the smaller building where we slept in is not more than a 3 star hotel. We booked a "standard room". The smaller building was old, adapted "in russian style" as we would say in Austria.
beautiful hotel, drinks on the paio in the evening
A very pleasant hotel
The location was very good, close to the metro and near the high street with shops. The building is very nice and staff is friendly the beds and pillows were hard and not so comfortable. The bathroom had a bit of a smell and the room was not really spacious, howeve it was clean and fair for a couple that spends most of the day outdoors!
Enough hot water, clean enough, not so noisy so that one can take enough sleep. Laundry service takes a bit too long. Ask on morning, arrives around the noon on the day after.
The helpfulness of the staff and the location.Within walking distance of the Vatican and close to the metro.
lovely rooms, great breakfast
The garden was quiet and had a fountain. To sit in the evening with a book and a drink was lovely. The breakfast was amazing!!!
The staff was extremely cordial and helpful. The common reception area was elegant and nicely appointed. The courtyard with the fountain, tables, and beautiful plants was welcoming and a relaxing place to enjoy a glass of wine after a day of exploring Rome. The breakfast was delicious! An excellent place to stay and very close to the subway and Vatican. Highly recommended as a retreat in Roma!
Very quiet, excellent locationand super breakfast.
The staff were very helpful and the hotel is conveniently located for exploring Rome. Breakfast modest no fruit, powder fruit juice and breakfast room very small. Plumbing needs to be updated, beds and pillows hard.
Very friendly staff & service and good breakfast I would have wanted a room safe for valueables TV very poor - only 1 English channel with very bad reception
The location of the hotel was excellent. It was perfectly situated within a short walking distance of all the major sights. I would recommend it for location only. Overall it wasnt bad but I wouldnt stay here again The room is musty and dated. It was not worth the amount of money paid for it (107euro per night)
centeral to city no
The location is excellent! Our room was close to the reception, and there were some noise in the morning.
Good location,staff very helpful
Most of the receptionists were extremely helpful and went beyond what we expected in service. The television never worked, and despite repeated requests, it was not replaced. The wireless did not work. The bathtub design meant the floor flooded every time we showered.
Walking distance to almost everywhere. very central/ Glad I was sleeping at the back of the building as front of building where my friend was staying was very noisy
Very helpful staff. The hotel is located down the street from the main hotel. Very good for the $'s paid. Good value close to the Vatican.
Excellent location close to the Tiber and Castello Sant'Angelo. Room was kind of bare bones with no coffee/tea.
The location is excellent for a good short holiday in Rome. Central. We did not like the first room were put in: room 379: tacky and filthy carpet and aged cranky bathroom.
The location is great. The room was comfortable enough. The hotel lounge was cozy. No wireless connection, despite the hotel staff is persuaded there is one. Ethernet connection + movies overpriced. Multimedia defficiency for a 5 star hotel.
Location was excellent. On a quiet road so not noisy. Staff were not very friendly. Restaurant suggestions were not great and no irons to borrow which surprised us for a 5 star.
location II was upgraded from Junior Suit to a Executive suit which had a nice bedroom and a larger then a corridor made up to a living room.You had to watch the TV from a distance of perhaps 2 meters.There was another room with a table in the middle with 4 chairs nothing else which was useless.very small lifts.
Location, friendliness of staff, The rooms at the 5Th floor were unproper of a 5 star hotel, the price is over to high
Convenient possition. Room in need of decoration for standard of hotel.
All ok excpt the air condition. Air condition was bad not cooling enough.
Location Un renovated rooms, wifi doesn't work well and they make you pay for it, we had to change rooms. This hotel needs to be renovated. This is really not a small leading hotel or a 5 stars hotel as marketed
the location is perfect to see all the sights. it's very central to the Spanish steps and with in walking distance to the rest of the city it wasn't as upscale as we thought it was going to be, and for the price breakfast should have been included