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The hotel was in a central location within easy walking distance to the city centre. The facilities were very good as was the service.
We had a Club Room which has an excellent view of the lake, continental breakfast, and happy hour. It is also across the street from Polynesian Spa which is the main reaon we stayed there. It is a very large complex with lots of tourist groups. So the hotel is very busy. But a Club Room avoids the congestion.
Good, friendly service. Very comfortable room. Had dinner in the restaurant - excellent. Lovely location.
we have stayed there a number of times and like the general atmosphere, appearance and services and proximity to city centre
Convenience for local amenities and value for money
Welcome and Farewell gestures by management Quality of diner: a little pretentious
relaxing with family and frirends spa room had lecking roof but it it was under repair so no problem
I very much enjoyed the spa where I had two treatments. The staff were very helpful and friendly. The bathroom badly needs updating, and some more towel rails! I found it difficult having a shower in a narrow bath with a rounded bottom. I kept hitting my head on the shower head! Good pressure though.
Good location downtown, close to waterfront. My "lake view" room was dated, with some cracks in the doorframe and aging furniture. However, was clean and overall adequately comfortable. "Lake view" from 2nd floor simply means a view of the spa across the street, which is actually on the lake - we had no real lake view and actually paid extra for the "view". Would need a higher floor for the view. Room was not worth the price. I would recommend staying away from this hotel. 3 stars at best. See above.
Comfotable rooms - excellent restuarant, rooms abit too warm one of our party did not have her details and room added prior arrival
Great facilities. Lovely large room overlooking the lack and spa complex. Paying the extra to get this view was so worth it. Looking forward to staying again.
Location is close to the lake as stated in website and the room in general is spacious for two. Also, the location of the room I was given was not as expected. The coffee/tea maker was not clean the color was more towards green instead of bright white. I could not make any coffee or tea.
location, warm staff smell of sulpher close by
Affordable Great location Bed was uncomfortable A/C had limited cooling
Location good, handy walking distance to town, lake front, museum, restaurants. nice view over lake. Comfortable, spacious room. Hard to find a fault, but I dont think there was air conditioning.
very helpful staff friendly and did thier best to accomidate all wants. room needed to be vaccumed under the beds when i dropped some thing the rolled under the bed their was all sorts of small bits and pieces under the beds rubber bands and bits of platic etc
The bathroom; powerful shower that remained at a constant temperature and was spacious. Lack of car parking on site.
friendly stuff, nice enviroment, very convenient to all facilities NA
Hot Spa Baths and the entertainment. Did not like the strong sulphur smells.
good value for money;courtesy of staff; location; quiet and relaxed no
The choice at the buffet breakfast
Very good value for money, reasonably central location, comfortable room and friendly staff Although the room was not too bad, the hotel is sited downwind of the pretty foul smelling Lake Rotorua
Great location. Excellant staff. Parking is a problem. No AC. Bed very soft.
Convenience to town & restaurants; free parking; spacious suite Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).
The old unique/antique set-up. The rooms having an outside corridor, not too nice on cold rainy days
good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.
The situation and the building
Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there. Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.
The hotel character and fine dining (which was not expensive neither). The pool area needs some maintenance.
Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home. Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.
The old world charm and ambience and the professsionalism of the staff The room was a bit small
Loved the contemporary feeling in a very old hotel. Would be nice to have had bathrobes and full house wifi.
This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.
Quiet and Peaceful location. Close to Restaurants and I Site for picking up tours. Not enough staff on Reception desk to cater for Checking in/out and answering questions. I Never saw anybody at the concierge desk to assist guests.
All went well, nice place to stay!
It was well slituated and served a good breakfast.
Location is great and the room has everything we needed. We travel to Rotorua very often and this will be the place to stay! Pilows are too thin, a bit uncorfortable.
Fantastic location, very obliging staff - they let us check out one hour later at no extra costs Nothing went wrong
Very curteous and helpful staff, clean and comfortable rooms, location excellent, easy walk to lake and shops and restaurants None at all
In a wonderful position for views across lake and close to shops and restuarants. Nothing
The buffet in the hotel restaurant was very nice, as was the service. Our room was quiet and comfortable enough. Room had no opening windows for fresh air and the air conditioner was inefficient. The number of teabags were minimal.
A very comfortable four nights. Staff friendly and helpful. Room very comfortable and clean. Excellent buffet breakfast. Plenty of parking spaces. Conveniently situated within walking distance of local restaurants and shops, and driving distance to the many attractions in the area.
Visited the Maori cultural evening at the Matai Village which was Excellent
Clean and comfortable, good choice at breakfast. Close to town centre and lakeside. Reasonable size carpark. Free internet access was useful. The hotel has free internet access but limited time per day and is data capped. If you pay for internet access it is also limited time and also data capped at a very low data maximum. I would suggest that Novotel in general review the internet access policy for its customers. This is not a complaint but rather a suggestion.
Hot pools onsite, storage shed for bikes No
Close to the City centre with a good selection of restaurants nearby. The room was clean and comfortable. The shower was modern and worked extremely well. Reception was friendly. Ample parking in street outside the motel. nothing to dislike.
Comfortable and we were left to ourselves. Great weekend
internet was free There are many long term staff using the kitchen and taking up all the fridge space with big boxes. The kitchen is extremely busy during cooking time. Loud music playing after 11PM downstairs. Dec was hot that you cannot close the window, so it is noisy
The staff was really friendly and provided us with a lot of information and suggestion on things to do in the area. The location is also great and within walking distance to the city center and bus station and thermal pools in town. The room felt a little bit damp and had a slight odor, but it was not that big of a deal to make it uncomfortable.