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a most beautiful property. so many artifacts from so many different parts of the world. several restaurants on the property. the staff are helpful and polite. very early in the morning there was work being done outside my room that woke me up and lasted for at least an hour and a half. that was very annoying.
For cost of hotel they should have free WiFi in rooms
The Mission Inn is a beautiful, historic hotel located in downtown Riverside, Ca. The lobby and restaurants are lovely. The hotel staff is courteous and accommodating. The carpet throughout the facility appeared old and dirty, especially on the stairs behind the registration desk. The rooms definitely need freshening up. NOT what I expected for more than 200.00 per night. I was disappointed.
Our stay would have been perfect if we hadn't been assigned a room above the event hall. The music was so loud that the floor was vibrating below us intermittently from 6pm to modnight and we could hear every song, every scream, every time the DJ said something. I wanted to take a bath and knew I wouldn't actually be able to relax. We wanted to watch a movie but had a hard time hearing the television when the music came on. I went to bed early with ear plugs in. We called the front desk several times and they said they were unable to move us and unable to give us a refund so we could check into another hotel. My boyfriend took on the brunt of the conversations and he became super upset. I could feel his blood pressure had gone up when I held his hand. Though unable to offer us a solution they were very generous in their attempts to make our stay a positive one. They comped valet and also dinner at the hotel restaurant. The next morning we were able to enjoy the hot tub and pool. I would definitely stay here again but not on a weekend probably and I would absolutely call ahead of time to make sure there's no large events happening that include a DJ. Very, very loud music at wedding. It felt like our room was above a club.
Loved everything g about it
needed a little getaway and MI did not disappoint more towels at the pool
Loved everything especially the spa and personal service.
Shower didn't work. Didn't have time to wait around for it to be fixed.
The building and ambiance is incredible. Their decorations at Christmas are a sight to see. Walking distance to many restaurants and bars. The restaurants and bars at the hotel were truly outstanding. The check in and check out was horrendous. If the building wasn't so nice, that would be enough not to come back. The employees at the front desk weren't the most pleasant of people to interact with.
Staff was amazingly nice and everything made you feel on vacation. I was charged over $200 in "authorization fees" even after I had checked out and when I called to find out what it was for they told me they didn't know and it "should" clear within the next few days.
I liked everything about it, the room was great! it was clean and had wood floors. The staff helped us get a room accommodated when hotels.com messed up our reservation.
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
Worse breakfast everp
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
Didn't have microwave or fridge like my last stay
I liked the location The continental breakfast was a joke, room was super dirty. There was hair all over the sheets that didn't belong to me. The fans have never been dusted, looks like someone spilled something all over bed and down bed skirt. No water bottles anywhere.
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
good location, room was always clean, quiet, plenty of venues for food and entertainment around. would definitely stay again. only headache was Sunday morning breakfast, had soft ball teams eating before checking out causing a backup at breakfast line. staff handled it amazingly well though.
Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
Loved the location and staff, very courteous and attended to the one flaw. Would stay here in the future.
nice and quiet
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Clean and comfortable
Staff was great. Breakfast was pretty good Bed was not so comfortable
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Breakfast was great!
My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
I had made reservations for a double bed and when I got there they only had a king size bed
The hotel was very clean, the service was great and complimentary full breakfast was yummy. The breakfast chef was extra kind.
Nice rooms Breakfast was a little lacking
nada Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
I liked the comfort. The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
I loved everything about the hotel !
Everyone was friendly - the breakfast was very good the facilities were clean. I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
Great location, 10 min from Ontario airport. Hotel provided complimentary van shuttle which picked us up from airport, and took us back again. Super comfortable, quiet rooms. Really nice staff who helped when needed. Delicious hot breakfast included, which added to the already great value. Internet connection unreliable.
Everything was ok. I just didn't like the fact the AC in the room did not cool down the room. It was warm. And also there was to much noise coming from some where in the building
We've stayed here before and appreciate the clean comfortable rooms and public areas, friendly customer service, pleasant breakfast and meal room service.
The rooms were very nice & clean. Hot breakfast was a plus. Close to airport for convenience. The bed was very uncomfortable. The mattress was hard as a rock and so was each of our pillows. Didn't sleep well at all.
Easy check in, large room. Checked in at 1 30 AM and the person at the front desk wouldn't stop talking while holding the keys hostage.
How clean the rooms were for the price The heater seamed like it didn't work
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
The breakfast was great! Good location for the Fontana Races Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.
The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day. Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.
Old facility. Wifi didn't work
Kayaks rate was close to what this Radisson was worth. I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.
close to th Ontario Airport
This guest did not leave comments about this hotel.
Everything was very nice. We could hear the people in the next room talking most of the night. We were surprised that the walls were so thin. But otherwise, the stay was great.
Room, bed, pillows, fitness center, pool, location there is no free breakfast
Price Too far from Riverside
The room service is good and fast. He room is very old. It is not worth 4 stars.
This guest did not leave comments about this hotel.
Cleanliness and room was very nice and staff was very friendly and helpful.
The staff does everything they can to make sure your stay is as good as it can be and are even willing to help with things that have nothing to do with the hotel.
I was on a newly remodled floor and great service. I didn't like not having a full length mirror in the room and the lighting was to dim for me, especially in the bathroom trying to get ready. FULL LENGTH mirror is a must for me. No bible in the room.
Enjoyed my stay None
Staff Not totally clean.
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
Quiteness I whiskey I could have stayed longer
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
The room was a nice size. Two things I didn't like about my stay was paying for Internet. And they said I could only have one device on the Internet. I have a smartphone and a computer. It would have helped to both use Wifi. The other thing was they started cleaning the carpets for a room 2 doors down for the room I was in at 8:30 in the morning. Not a big deal but I was trying to sleep in and the machine was right outside my door. It was very loud. However, when I mentioned it upon checking out, they comped the Internet. So it made me feel better.
Very clean, friendly staff, easy access to parking & local businesses. Would definitely stay again.
Staff was friendly enough. Filthy room and bathroom. Hair everywhere. In the towels, bathroom floor. Trash scattered on the carpet. Hair in the sheets. Yuk.
I front desk people were rude and someone came into our room and stole, perfume, jewelry and 100.00 and the do not come in tag was on the door.
The staff was very friendly Get to room it look clean when in to rest room there was a yellowish firm on sink n pee stains on toilet.
Staff didn't consider placing us away from the entire youth soccer team that crowded the front desk area..they allowed the kids to play and make a whole lot of noise way past midnight...common sense stuff
Excellent staff, very professional. Very accommodating, very comfortable. Was close to both freeways and shopping as well as restraunts. Fresh cookies and coffee 24 hrs a day. Starting the day with the free breakfast......the eggs bacon and patotieseach morning were restraunt quality. Extremely clean, tables and counters. I would and will stay there again.
The hours of breakfast. I had to work, and had to leave before the breakfast was available.
location parking after dark was kind of scary, felt isolated
Loved outlet mall and nearby food options to walk to. Friendly staff. Nice rooms. Breakfast wasnt great. Ants in bowl with peunut butter packets turned me off for the day.
The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.
I am satisfied for room and environment.
The pool area was very nice. The room was clean and comfortable. Front desk help was great it was kind of pricey for a night stay
Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice. That I forgot my bathingsuit for the pool!
Very good experience Didnt know how to operate your alarm clock! Must be the blonde in me, lol!
Air conditioner worked well. Maybe to well.
The gentleman that was at the front desk was very polite and courteous and helpful. It is very much appreciated considering it wasn't from the area I didn't like the fact that I book the room and got to the hotel and the computers were down and I couldn't get a room. It's not the hotel's fault. Its Kayak that I booked it through that have an issue with. I'm from out of town going to a hotel wasn't available. I should have had an email or phone call or something. So I wasn't standing out in the open at 12 o'clock at night and no place to sleep.
I liked the location and staff a lot, and I liked the breakfast! Way better than what Yelp claimed this location to be! The door to your room won't feel as safe as it should because there are gaps, so you feel the breeze from the other side and the light shines through.
Very comfortable beds,clean modern style rooms. Easy access to the 10 freeway,Ontario mills and citizens business bank arena. Mini refrigerator,microwave and coffee maker. And full complimentary breakfast that was very good.
The frontdesk clerk was polite My suite smelled of mold all night. Large ceiling patches missing in bathroom. Suite had not been made from previous guests. Messy. Wasn't allowed to check-in until 5PM when I bought the room at 2PM. Surrounding rooms had all furniture stacked on top of each other, like the place was undergoing a remodel (not negative, just odd).
Happy hour Lemonade at check in counter Water bottle in room Coffee in room Breakfast until 10:30 Thin walls
The 2 free drinks were great, The free breakfast was also good. The breakfast would have been more enjoyable if it was not the same thing every single day (i.e. sausage). Also limited pool and gym hours.
- The best hotel Breakfast I have had. It was a hot breakfast! Not just cereal and toast. - Rooms were spacious - Airport shuttle was right on time - 2 complementary drinks at the bar - In a safe area What more could you ask for? - No towels at the pool
nice updated room with a very comfortable bed and pillows. the breakfast area is a zoo. I saw sugar ants coming out of the overflow of the bathtub. One regular in room coffee pod and 5 decaf pods?
I made reservation on 6/13/15 for BW for6/26/15- 6/28/15 when I arrived there was no res. booking.com said BW did not Input fax...it was my daughters wedding weekend. I was 45 min late to 1 hr rehearsal... I was so disappointed with BW and booking.com. Someone dropped the ball on such an important weekend to my family. This is why my review is so long.. David Garcia is my name...
it was nice, once we figured out how to get there. we enjoyed the complimentary breakfast. thank you. it was a little hard to get to the location from the main street. Noisy neighbors due to thin walls.
No carpet, microwave, refrigerator no carpet, floor cold to feet, put in handicap room, bathroom floor overflowing with water from the shower, booked room for one king and got two queens
Location near airport Beds are not comfortable VERY VERY noisy
The hotel was generally clean in common areas and the room itself. Not luxurious, but very functional. We booked 2 queen beds and unapologetically were told only a single King was a available. I would have booked a different hotel and skipped the Hyatt. I got barely an apology and had a very unpleasent night in a room not suitable for my family.
I've stayed here several times now and always enjoy my stay. I was surprised and disappointed to discover that they started charging for overnight parking. I've never stayed at a hotel that doesn't allow someone to park there for free.
The staff were really friendly. We ordered food from the restaurant downstairs and it was the most disgusting food hours can eat.
The room was clean and spacious. The location was convenient.
Only good thing is the proximity to downtown. We were woken up at 6 a.m by a fire alarm they couldn't turn off for over 30 minutes on my boyfriend birthdat (reason for the stay). After leaving the room for the day and coming back at 6 p.m we noticed the house keepers never even came. When we called the front desk to let thme know the situation wasn't addressed nor did they offer a solution. Plus we paid 24 dollars a night for self parking. Terrible time and accommodations at the Hyatt. Such a shame we will not be returning to this hotel.
Room layout We were upgraded Spacious room Pillow top bed that I could not get into. Glasses with the ice bucket were not wrapped at all and water spotted