Cons (-) Convention facility is dated
4 stars
Hilton Palacio Del Rio
200 South Alamo Street, San Antonio, TX 78205, United States
San Antonio, TX
See location+1 210 222 1400Photos of Hilton Palacio Del Rio
Overview
Within a 20-minute stroll from San Antonio Amtrak Station, Hilton Palacio del Rio offers guests a convenient base when visiting San Antonio. It is just moments from Henry B Gonzalez Convention Center and San Antonio River Walk.
Guests are able to work out in the hotel's fitness center, or relax in the outdoor pool. Multilingual staff are available assist with reservations or dining recommendations, and an express check-in/check-out feature is offered for convenience.
Hilton Del Palacio has 482 air conditioned rooms. They are also equipped with a hair dryer and a refrigerator.
Hilton Palacio has an on-site pub where patrons can socialize while sitting down to a casual meal and a drink. Guests can also try one of the various bars and cafés in the vicinity.
Hilton Palacio Del Rio is located in the City's premier shopping area. The Alamo and San Antonio US Post Office and Courthouse are both a short walk away.
Latest deals for Hilton Palacio Del Rio
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Palacio Del Rio
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Valet parking
- Business center
- Flat-screen TV
- TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Internet
- Wi-Fi
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Vending machine (snacks)
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
- Private parking
Outdoor
- Terrace/Patio
- Balcony
- Garden
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Spa
- Outdoor pool
Bedroom
- Feather pillow
- Alarm clock
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Kids meals
Bathroom
- Hairdryer
Workspace
- Desk
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Hilton Palacio Del Rio
8.3
Very good
2374 verified ratings
Wonderful
1402
Very good
306
Good
226
Okay
143
Fair
115
Mediocre
68
Poor
114
Summary of reviews
Guests say
Guests appreciated the excellent location near the Riverwalk and attractions, but many expressed dissatisfaction with the high parking fees, noise levels at night, and issues with cleanliness and bathroom facilities. Customer service received positive remarks, but the overall value for the price was questioned due to additional charges.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.3 out of 10
111 reviews
8.3 out of 10
11 reviews
All reviews
Pros (+) Nothing
Cons (-) Service
Cons (-) The beds are horrible! Shame on you Hilton. I get that running a full service hotel downtown may be expensive but don’t cut on mattress quality.
Pros (+) Great location, very nice and clean. Great customer service.
Cons (-) No parking
Pros (+) Loved the view and the costumer service! Had a great time! The rooms were clean and quiet!
Pros (+) Love the location and the facility. It was very clean and very comfortable and we had a blast. It's near every type of food you can think of!
Cons (-) Parking is terrible. Traffic does not allow you to easily park and you have to park on the 7th floor or above. That costs $29 a day! If you want Valet, it's $42 a day. Absolute headache.
Pros (+) We stayed river side and enjoyed the balcony view and relaxation. All employees were extremely kind and considerate! Thanks for a wonderful stay.
Cons (-) Parking was too expensive.
Cons (-) I got an upgrade to another room and it was awesome there on out
Cons (-) No free wifi
Cons (-) Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a fantastic location right on the Riverwalk, with easy access to restaurants and boat rides. Additionally, the staff is excellent and very helpful.
How is the quality of the beds at the hotel?
Guests have mentioned that the beds are very comfortable and the rooms are clean, providing a great experience for a good night's sleep.
Is parking available at the hotel?
The hotel offers valet parking, but some guests have mentioned that it can be slow and expensive. It has been suggested that the hotel should also offer self-parking as an alternative.
What can guests expect from the hotel's food quality?
The hotel has on-site dining and a bar with a balcony view. However, some guests have mentioned issues with the room service menu options and the availability of complimentary breakfast.
How is the cleanliness and customer service at the hotel?
The hotel is praised for its cleanliness and friendly staff. However, some guests have experienced issues with noise levels and have suggested improvements in customer service, such as faster response times for room service and valet parking.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with River View
Guests highly recommend choosing a room with a river view for a picturesque experience, despite potential noise from nearby bars.
Consider Noise Levels
Be aware that street noise from the Riverwalk area can be disruptive, affecting the quality of sleep in some rooms.
Check for Room Cleanliness
Some guests reported issues with room cleanliness, so it's advisable to inspect the room upon arrival and promptly report any concerns to the staff.
Be Mindful of Valet Parking
Several guests experienced delays and issues with valet parking, so consider alternative parking options if available.
Explore Nearby Attractions
The hotel's central location provides easy access to popular attractions such as La Villita Historic Arts Village, The Alamo, and the Majestic Theatre, making it convenient for sightseeing.
Be Prepared for Noise from Adjacent Properties
Loud music from neighboring properties was mentioned as a potential distraction, so guests should be prepared for this possibility.
Request Self-Parking Availability
Some guests suggested that the hotel should offer self-parking as an alternative to expensive valet parking.
Consider Room Amenities
Guests appreciated the comfortable beds and generous bathroom counter space, but noted limited in-room connectivity options and outdated features in some rooms.
Be Aware of Dining Options
While the hotel has on-site dining, guests mentioned limited room service menu options and the absence of complimentary breakfast, so it's worth exploring nearby dining alternatives.
Utilize Staff Recommendations
The hotel staff can provide excellent restaurant recommendations, so don't hesitate to ask for suggestions to enhance your dining experience.
Location
200 South Alamo Street, San Antonio, TX 78205
What's nearby
- St. Joseph Catholic Church196 yd
- San Antonio River Walk357 yd
- Henry B. González Convention Center363 yd
- The Alamo0.3 mi
- Tower of the Americas0.3 mi
- Alamodome0.6 mi
- Market Square0.7 mi
- Guenther House0.9 mi
- San Pedro Springs Park1.9 mi
- Japanese Tea Garden2.7 mi
- San Antonio Zoo3 mi
- AT&T Center3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Palacio Del Rio
Low season | August |
|---|---|
High season | December |
Average price (weeknight) | $513 |
Average price (weekend night) | $215 |
When to book a room at Hilton Palacio Del Rio
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Palacio Del Rio
FAQs when booking at Hilton Palacio Del Rio
Nearby hotels and places to stay
Closest
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See most recommended stays in San AntonioGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | San Antonio |
Distance to airport | 7.6 mi |