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Friendly staff and ease of location to interstates and Old Town. It was old, not updated in last 15 years. Still had a tube TV. Door opened to parking lot. Daylight coming in under the door. Table in room was all scratched. Did not feel safe. The tub was in very rough shape. Yuck!!! Don't stay here. Needs to be updated!!!!
The beds were comfortable. It was very run down and the area did not feel very safe.
It was cheap The pool that was NOT filled in with dirt was fine. None of my stuff got stolen. I did not see any cockroaches. Breakfast is NOT included, despite what it says online. I put that first because everything I found online said it was, and when I suggested that the hotel do something about updating that info, they suggested I try the on-site cafe. Conveniently located next to the on-site liquor store. You think that's a joke? Look it up. Seriously. On-Site liquor store. Maybe that's a plus for some people. AC ran full tilt 24 hours a day and NEVER got cool inside the room - in October. Chair was broken. Phone was not working- but they did replace it. The bed was like a sinkhole, a HUGE depression in the center. Room definitely smelled musty and not-too-faintly of urine Two ice machines on site. Good luck getting ice though. One guest told me it's better to just go buy a bag at the store. He was right. The "free wifi" was slower than dial-up, but not as reliable. If you try to use it after 7AM, when other guests are also trying to use it, you have not got a prayer. Staff could not care less about complaints. For some reason, the TV cannot be set to just come on on channel 3. You have to turn it on, - it comes on around channel 50 - and manually get back to 3, then you can use the remote. If the little IR sensor has not fallen behind the TV, which mine had. No one told me about the little sensor. The maintenance guy eventually came and fiddled with it, eventually pulling it around to the side a bit, so that if you were right in front of the TV and aimed the remote to the left, it worked. A small thing, but really, I'm sure they knew what the problem was in the first place and some fresh double sided tape would have taken care of it. The tiny bathroom seemed clean, though the sink is in need of repair. The windows had locks which could be opened, but the windows would not open. Since the AC was a failure, this was sometimes a problem. The cabinet which holds the TV also serves as your dresser. The rollers WOULD NOT stay on the slides. The slides are bent and loose, so every time you open the thing, one of the rollers falls off. I got into the habit of just pulling the thing out to get to the bottom drawer, which was inaccessible when the top one was off the rails. Overall, if you need a cheap hotel as close to the nice hotels on Hotel Circle as possible, then this is a place to stay without sleeping outside. If you are there for business and every penny out of pocket counts, I would say you can make it work. Insist on a room as close to the office as possible, inspect it before unpacking anything, and see if they can upgrade your room when you find something wrong. If you are looking for a place to take anyone you are NOT paying to stay with you - wife, children, unpaid romantic interest - spend the extra cash for a place that does not feel like being in a John Carpenter movie.
Laundry and pool area. Very clean! Thank you.
There were nice amenities available including a pool, hot tub, and workout room. The staff were friendly and prompt at dealing with questions or solving any issues we had during our stay. The rooms were clean and all outlets and items such as wifi and tv in the room functioned properly. For the approximate $40 per night we paid it was a great deal for the area (as many are over twice that) despite the age of our particular assigned room and the amenities it was lacking. If you require a basic room at a cheap price this fits the bill. The unit (motel style in the back of the property) that we were in was obviously older and lacking in renovations or restoration.
Cost Room standards and local area.
It was not what I'm accustomed to
Didn't like the fact that the tv was a tube tv and the room smelled. No fridge or microwave and the ice machine didn't work.
It was right off the highway & looked like a good stopping place foe my cross-country move. There was black mold growing along the walls, white stains in the carpet, and a soiled chair. The tubs drain was clogged as well, filling up the tub with blueish water during a shower. I was by no means expecting luxury, but the condition of this room was appalling. Staff didn't seem the least bit concerned, and management has not responded to my concerns. The state health department should shut this place down.
Mostly everything was ok. The outlets didn't fit right when trying to plug in too loose.
Nothing Nonsmoking room smelled like smoke, dirty carpet, ants in the bathroom, no water pressure, toilet splashed all over when flushed. I could go on and on
The rooms were dirty. Showers and toilet looked unclean. Carpet was sticky. Only stay here if you really cant afford anything better. Dog poop all over the grounds/grass, wasnt picked up. Was not a "RESORT" as titled.
Rooms were clean and equipped with a/c. They also have a pool and provide coupons for Waffle Spot. Booked a king bed room and we were given two queens but room was really nice and clean so it wasn't a huge issue.
The staff, from the manager to the cleaning staff exceeded great. They were all so helpful, patient and went above and beyond helping us with ANY inquiries. The restaurant (mexican) and the Waffle Spot were both FABULOUS! I can't applaud the staff enough! The day we arrived San Diego was having the WORST rain storms in over five years! We requested an upstairs room due to the flooding. But the staff went above and beyond in getting us settled, provided extra requests from us with NO HESITATION! I would recommend the KINGS INN if you want open hospitality and NICE PEOPLE!
Nice older hotel, great value Was a bit noisy near the pool
well maintained, even if dated noisy guests
Front/restaurant staff very nice and attentive. Rearranged guest to accommodate special needs family member. Hot tub was nice. Bathroom very clean. Housekeeping glaring at husband when he asked a question, dirty blanket on bed, fairly certain that bedding is not washed regularly. Carpet dirtier than a simple vacuum can handle. Cramped space, especially bathroom. Tv nice, but small.
Close to old town and mission bay Free parking Pool is heated A little outdated Nice from freeway if your your faces freeway
Its only minutes from the beach and Sea World. Convenient location and affordable price makes it a value. Clean and interesting decor, even if a little cheesy. Very 1950s castle motif. , But the parking lot is so small you'll be lucky to get a spot at all, let alone next to your room. And I wish the bathrooms were human sized. I could barely turn around in there. Also there really isnt a continental breakfast, but I feel bad complaining about something I'd never use personally. All in all tho, I'd probably use them again.
The Staff is wonderful. The hotel is one of the cleanest I have ever stayed. Food was good and the Bartender fantastic. I highly recommend this hotel.
Cute hotel. Nice pool/lounge area. Rooms were clean and comfortable although it did take quite a while for the A/C to cool down the room. Staff was friendly and helpful. Check in isn't until 4pm...that seems VERY late to me. I have never encountered a check in that late before. I understand that rooms need to be cleaned but if check out is 11....maybe that's just me. Luckily they were able to accommodate our early check in the weekend we visited. No continental breakfast that I saw, which was listed as an amenity.
Wasnt able to check in until after 5:00 PM. That, to me was unreasonable. Something to do with short staffed in the houysekeeping dept. I flew in from HNL via Seattle so was shelled and didnt appreciate waithing so long to get my room.
Rooms were standard, clean enough, beds comfortable enough, etc. BUT the waffle spot, now there's where this place stands out. Imagine the best waffles of your life, just a 2 minute walk from your room! Definitely the best part of the stay. Would highly recommend the blueberry waffles.
Great bar and dining staff! Parking is not ideal and excessive costs!
I love the location! There are many shopping centers near by and everything else is pretty close as well. The hotel was also very nice and had a nice staff. I didn't lik that the housekeeper kept knocking and knocking at 8 am trying to clean our room when we were sleeping.
NOTHING! By far the worst hotel experience I've ever had. Weeks in advance I pre paid for two non refundable rooms, which were guaranteed by Kayak. I arrived and they only had one room and they oversold the hotel. I let my parents take the one room and the girl at the front desk seriously told my wife and I to sleep in our car. They then fought to keep all the money for the room and made up a lie about offering me a room at another hotel. This never happened. "Casa de rental car" doesn't count as a hotel room - I've never been more angry or offended by a hotel in my entire life. Complete snake oil salesmen. Don't go here after you paid for two rooms weeks in advance if you plan on sleeping in them - only pay if you want to be seriously instructed that they're sorry, even though you paid for two rooms they do t have any more and you're welcome to sleep in your rental car - but still pay them! I plan on filing a claim with the BBB for their fraudulent actions, along with a dispute on my American Express and I'd love to know how kayak will handle this.
Under construction. Noise is unacceptable. Parking is a mess.
I felt comfortable, secure and very quiet to rest with a nice view. Location is very convenient for different purposes. I liked all
Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.
The room and bed return my depositl Return of deposit
The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)
My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful. The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.
Very close to where we went ( Sea World, San Diego Zoo and Balboa Park). Nice mall nearby. We couldn't figure out how to undo the bathtub drain but someone came by right away to help us out.
the location no refregation on the room and save box
Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed. A bug in our room. Parking = $$$.
Definitely enjoyed the room, fit for two couples. Super comfortable and great ambiance. The pool was the best part even though I didn't get to swim in it cause I was too busy sleeping on the hammock. This hotel was so close to all the main places we wanted to go, only about 10-15 mins to Gaslamp, not too far from beaches and surrounded by great restaurants which is mainly all we did!
Quick check in
Front desk gave me free wifi The heater turned cold in the evening. I was sick the following 3 days.
The staff were so helpful and willing to accommodate us! We arrived around 10 am because of an early flight and they checked us in at that time which was great since we had a wedding to attend in the afternoon! Everyone was very friendly and pleasant. Unfortunately the pool was closed while we were there for renovation.
The lemonade on arrival was very nice and the movie screening at the pool was awesome.
Close to airport. Parking was free and infront.. They did not call up for wake up. It was a disappointment. Tight quarters in the bathroom. The toilet situated too close to tub and basin.
Close to restaurants and the shopping mall. I liked the in room Starbucks, free water bottles and nice bathroom. Right next to freeway so I could hear traffic constantly. No tv channel instructions and couldn't figure out the tv. It's not the typical hotel where we relax and watch movies at night. Also the mattresses did not seem for high quality. Felt stiff with good linens to make for poor mattress.
The hotel was clean and everyone was nice upon arrival. The walls were very thin. We could hear our neighbor's conversations and were woken up around 4am by some loud bass downstairs. Pretty disappointing considering everything else about the place was really nice.
They are so friendly at this hotel. We stay here all the time. It just happens to be in an area we need to be near. It also helps to have a Club level room. Free breakfast, snacks,etc.That way you feel like you are at home. This is an older hotel so the size of the bathroom was just barely adequate. I also don't like paying for parking but the cost was minimal. Other than that I can't say anything else negative about the hotel.
The staff was amazing and friendly. Sent wine to our room for anniversary and helped out with cab driver trying to swindle us. Rate was amazing. Shower did not work well. Could not switch to bath.
The staff at the Sheraton were very attentive to customers and their needs especially Minge. The Hotel was centrally located to many businesses and restaurants. Services were great i rate this hotel a 5.
Great location easy access throughout San Diego. Though next to freeway, room was quiet. Easy parking and good staff.
I enjoyed the overall hotel but did not like the way everyone was checked in. I called serveral times to see if I could do a early check in 30 mins before 4pm. I was told to call back in an hour to see the status of the room. Still wasn't ready. We arrived about 30 mins before check in time and was still told it wasn't ready. Left to go grab dinner and came back aroun 4:45pm to check in and had to wait in line for over 30 mins. The rooms were nice, but the beds were very squeaky. Very uncomfortable
The STAFF was the VERY BEST... WOW... Great front desk people extremely helpful Executive Floor staff always attentive... Housekeeper very good Maintenance Guy... did good Job. when he tried to fix the AC... Bar lady... was extremely helpful Room was Great and nice size .. nice remodeling job This was extremely nice Hotel... please trust me ..and stay there! TIP: Book on Kayak and 30 days in adv. then the rate will be MUCH less ,,, only 1/2 of the normal rate... NONE!!!!
Room 404 was too warm !
It was clean and comfortable, staff was nice. The prices in the shop are absolutely insane...charging for coffee and tea?! And then to park, like there are any other options. That's theft.
Hotel was just fine for what we needed, a place to crash after our flight.
It was a very nice hotel clean, comfortable, and easily assessable. I didn't like the fact that people were smoking weed inside and outside there rooms.
Cheap and clean room I could hear every word, sneeze, cough, and tv show of the rooms next to me. Extremely annoying and did not let me sleep.
Landscaping is beautiful. Staff at service cafe very courteous. Check-in at 4pm instead of usual 3pm. Really messed up our day. Staff at desk had very poor customer service. Not friendly at all. Room was very small. Much smaller than advertised picture. Not even a continental breakfast even though the cost of the room is high. Cafe was overpriced.
I liked the two ladies from the front desk!! That I stayed only for one night..
Great stay and wonderful staff. Thank you all.
The thing I liked best about the Best Western Seven Seas was the front desk people. They were nice, but when I asked for a room a little closer up (safer with 3 kids alone), she just said, "We have security." But I don't think I saw security around. I was kind of scared and even my daughters felt insecure too. The area is shady. Honestly, this hotel looks equal to all the other lowest-end hotels on hotel circle drive. They are all pretty shotty looking, and the Best Western just has prettier pictures, but don't let it fool you. Save money and go to a different hotel on the street, only if you don't mind a CHEAP hotel and a shady area throughout. Also, we saw 3 ants crawling on us while there for a night and the rooms are extremely SMALL, like the smallest standard room I think I have ever stayed in. It wasn't clean or nice at all and I kept my flip flops on while walking on the gooey-feeling carpet. Go a few miles up north and pick a little better area if you want nice because you won't get a nice hotel on Hotel Circle Drive (I looked around after checking out one day early).
The towels in our room had lipstick stains. Makes you wonder what else was not cleaned..
It was quiet Felt a little low-end. Ac units were leaking water onto the sidewalk. The parking lot had very tight parking lanes.
I liked the mini restaurant, and the mirror in the bedroom I didn't like how small the tub was, or how pricey the meal was for breakfast
We liked the fast and easy of the reservation online, location of the hotel, the staff that were working at the resection, the confort of the beds and the cleanliness of the room, the free parking and the price for all this.
Costumer service was amazing, yet every 3 hours we had the fire alarm go off on us! Not too relaxing
the cost for the room not clean, bed sheet where low grade, very noisy charge for parking now rude guy at checkin
It was very comfortable & quiet. Great 2-night stay. The room humidity was high and felt musty from the AC or something.
Easy to get to. close to the freeways. Staff was great. Had to pay for parking.
The hidden parking fee charged at end of check out
Staff was friendly and the rooms were clean no water in the gym or in the vending machines, no breakfast, not even a place to buy one.
Great location- close to everything. very nice rooms, nice workers, restaraunts & mini market walking distance, fridge & microwave in room, would definitely stay there again!!
The theme of the room had a settled rosy feeling in red love like colors. This surrounded the entire hotel, and the customer service was excellent with courtesy. Good to say it went well. Didnt like the non complimentary breakfast. Most palaces offer this and it would of been the top of the icing for a great place.
The hotel was awesome, and great for the price.
1. Reasonably-priced. 2. There was a long line at the check-in/out counter, but the staff was very accommodating/pleasant, so the long wait was more bearable. 1. We were on the 2nd floor. We could feel the floor vibrating whenever there were people walking along the corridor. 2. The bathroom door is difficult to slide close/open and the lock was not working properly.
The room was clean the shower took way too long to drain out
Location, friendly/helpful staff
it was clean. The front door to our room would not shut all the way looks as though they tried to grind it for settling but still didn't shut stayed for 2 days could hear animals fighting outside and people talking outside the floor was weak in spots and creaked .
Bellman were the best! Helped me with luggage & getting around expansive grounds via electric carts. Very nice gift shop. At times front desk & concierge desk were so overwhelmed/understaffed, it just wasn't worth the wait in line for service. Because of these lines/wait times, some seating is necessary on that side of lobby, or a number system for those who can't stand to wait in line.
Though grounds and buildings and exteriors clearly need refreshening, room in tower interior and bedding was updated and clean, and right next to parking lot a 10 min stroll to convention center. Glad we packed lightly with rolling luggage as self serve. Convention food was bland, worse than summer camp, even banquet food was bland, 8 days with no hot meals for gluten free except for on last couple days bland dishwater-like soup finally labeled gluten-free. Quinoa cold salad was delicious - also only offered one day and leftovers in buffet next day - glad I tried it but overheard others afraid to try as assumed made with unhealthy canned peas and carrots, but was actually cut fresh raw cucumber celery and carrot. Should have offered rate reduction. Survived on the 24 hr carrot and celery sticks and whole fruit as breadless hot dogs and cold tasteless canned tuna did not appeal to me and boiled eggs was onlything i could eat from breakfast buffet of cereals and wheatladen pastries, no hot breakfast offered at all. Hot meals that I could not eat were nothing special either - nothing chef made - just unbag from freezer and dump in buffet warmers - breaded chicken strips, chilimac, penne and sauce, lasagne, alfredo pasta. Escaped to mall - True Food and PJ Changs had gluten free variety of selections but had to pay out of pocket - even onsite restaurant charged extra to substitute as I saw no gluten friendly options labeled.
The maids and ground staff were very friendly and accommodating! oVer and hour just to check in .. Rooms are severely outdated .. Parking was $19 a day and there was never any spot available .. People were double parked and I had to circle for almost 45 minutes every night. The wifi never worked and was $15 a day ..
Area plase easy acces to the freway ilumination Expensive and other charges like parking and wi five in dont usex and i have to paY i rhing this needs to be a corresy of the hotel the room was to humed even if we uzsed the ac and the carpet smell like pop o animal pi
The renovated rooms were somewhat nice. The air conditioner made an awful knocking sound, you could hear EVERY little thing outside, the construction was a huge mess, very cheaply put together. The sheets smelled like mildew. A couple of the white pillow cases had, what appeared to be, blood on them.
The facilities them selves needs an update. Its like they are stuck in the 1980s. My room was clean but definitley needed an update. And a fridge in the room would have been nice. There wasn't an elevator in the section I stayed in so thankfully I was only on the second floor. A bit difficult to maneuver my suit case, but I managed.
Clean with good A/C, Good amenities and good marking of room locations for a complex of spread out buildings. Hotel Circle location is confusing anf hard to exit and enter off the 8 freeway. Long lines of traffic to go anywhere, just to get on the freeway.
Nothing $19 for parking per day and an extra $15 for resort fee. Ridiculous. The shower/bath tub was clogged when I was using it. The fan raddled like crazy. Furniture very worn out. The entire place seemed run-down. I paid over $200 per, what a rip off for a place like this.
Large facility. BBQ bar had very good BBQ food although a little limited on food choices. Rooms definitely dated. Air conditioning did not work after first day. Bed was on the floor, not on any type of riser. Musty. Limited food choices for such a large place. Staff was very friendly though.
The rooms were small and had a weird smell. My fiancé and laid down and were disturbed by a big bug running across the bed. We called the front desk and explained what happened and they didn't see to care much. They just gave Us another small stinky room. Also when I asked about the golf course they show on their brochure they told us it's not owed by them so they couldn't get me access...totally misleading pics will no longer stay there it's not worth it.
Great location! Centrally located, easy to access trolley and buses. Helpful and courteous staff. Maintenance issues. Dresser drawers broken, Stairmaster equipment rusted and shuts down in middle of workout. Wifi kept disconnecting. $15 daily extra charge to use fitness center and wifi also was not clearly described by counter staff beforehand.
I liked the room. It was large, comfortable, and clean. The beds were made and towels changed daily. The grounds take a bit of map-reading to figure out, but were clean and picturesque. The location is not the most convenient, but the nearby Trolley stop brought me easily to Old Town. The food was OK, nothing special. The Internet was always available, but was not the quickest. That could be a problem, as it was at the Computer Science Teachers conference I attended!
It's a great hotel clean and friendly staff. The location is great there's a lot of shopping centers around there Parking is expensive they should have like a one time pass fee
Loved the central location, restaurants and shopping nearby. Beds were comfortable and room was clean. Elevators we're going through an upgrade during our stay, so staying on the 10th floor was challenging at times.
bath mat to prevent slipping clean white sheets note paper and pen beside bed. No fridge available] No microwave available carpets are all grubby parking is extra money and for someone alone parking has no security guard. light next to bed did not work properly ice machine was not easy to use and you had to go out into the hall to locate it. door key card took a long time to work No help with luggage to and from car in the heat!
Clean, up to date
Clean, comfortable beds. Innovative elevator designs. Showers not intuitive to use and no instructions noted. All available plugs in room near bed side and desks are low power and loose (half the time my phone and tablet would not charge, and when they do it takes over 5 hours to charge fully). Balcony door will not close and seal freeway noise fully. Loud traffic noises. Onside restaurant very expensive for breakfast.
Beautiful hotel for a young couple , decent price for a beautiful hotel. Loved our stay here.
Enjoyed the location of the room! House keeping were polite, friendly and hardworking! It was clean! Staff was friendly and professional as well! We had to renew our card twice because it did not work to unlock the room nor to let us out of the parking lot.
Beautiful interior. Helpful staff in the lobby and valet. Who doesn't like to sleep in while on vacation? I definitely do, however during our one night stay in the hotel we woke up to loud staff twice. Once at 10 pm, when a house keeping staff knocked on our door to ask if we had changed our room or had switched rooms at any time. The second time we woke up due to noise outside our room was in the morning from loud radios, I'm assuming was from the cleaning staff as well.
The rooms and the facilities were fine, clean and cozy. The hotel was in a great area surrounded by different restaurants and stores. I thinl is a joke that being a guest in the hotel you still have to pay for parking lot which it should be included with how much they charge you per night
The staff was friendly and welcoming. The room was clean and spacious. Very modern and everything was up to date. Nice and quiet.
Location was great! Restaurant was close, freeway access were close, commuter rail close, security present. Bathroom toilet had low water line, sink water flow was low, the tube had a slow drain, and the television would go on any off every 15 min.
No free breakfast available. Paying for parking is ridiculous I'm a guest I should have free parking. The front lady who helped me checked in was rude.
Liked the location and amenities very much. The staff was accommodating and courteous. The breakfast was more than adequate with a clean dining room. Location was great for our activities. We certainly would return again:-). Only thing was the scratchy paper goods:-(
It was clean, comfortable, a convenient location and a good value for your money. The free breakfast was better than expected. The staff was very accommodating when my room wasn't ready on time and immediately provided me with another room that was ready. I didn't like that when I arrived at 4:00 PM for check-in, I was told that my room wasn't ready. We had somewhere to be and needed to freshen up, so I had to ask if another room was available. I appreciate that the staff accommodated my request, but I find it odd and off-putting that my room wasn't ready at check-in time. Also - it was very annoying that there were no black-out (or even thick!) curtains, only sheer curtains. It was also very annoying that we were level with a road so that when every car drove by, their headlights flashed brightly into our room.
Close to Tiki Oasis at Crown Plaza. Very costly, maid and other staff member gabbing outside our door, children running up and down hallway on breakfast floor.
I made reservations at this location via kayak and upon arrival I was told by the shift supervisor that they were over booked and did not have a room for me. After hearing this I watched 2other families check in!
The beds and pillows were comfortable. Terrible location with tiny parking spaces, even for my compact. Dirty! Terrible breakfast. Loud!
Very clean , great customer service , good price I say average for the location I really really didn't like that they charge me 10.00 for parking my car in their hotel ... the street was full of car so I didn't have a choice .. and that was my deal breaker I will not use this hotel ever again . .. I have stayed in other hotel in the area with no one charging me for parking ,specially while I'm a guess paying .. very disappointed on that ..
proximity to various sites. There was a lot of construction going on in the hotel and that was not disclosed before we booked it. I probably would not have stayed there if I knew that. Also, other guests were rude and running around and slamming door at all hours. I guess that is to be expected at a semi-low cost hotel. Plus, the website stated that all rooms come with a microwave, which ours didn't and when I mentioned it to the front desk on checking out, they asked if I had requested one. I stated that I did not because when I booked the stay, it said one was included. Didn't need one until the night before we checked out.
Location Overpriced for the age of hotel. Paint falling off the walls. Carpet coming of the borders of the room. Very noisy while I was trying to sleep early morning. Air conditioner didn't have a heat setting so it was freezing in the room the whole time. Giant crack in the bottle of door that was not sealing and letting in more cold air.
We loved the trees and green all around the premises. Very good location. Quiet. Nothing
good service, central location Smelled like cigarette in non-smoking room, tried twice to deodorizer but did not work... Hotel staff did not offer any other options.
nice room, facilities, great pillows noisy, doors to guest rooms slamming made loud noises
Very close to all attractions Nothing around that can be reached walking
We had an Awesome time in San dieago, and the hotel was perfect for us.
Comfortable beds, simple, fast check in and check out
The hotel was clean but my moms complimentary water had already been drunk half way, the room was decent but as soon as we arrived after a long flight there was no hot water through out the entire hotel. We asked when it would be fixed and we were told we would have to wait till the next day. We had to be up very early the next day for a marine graduation so that was very inconvenient for my family and myself so we decided to cancel our reservation and made our way to a hotel that had running hot water. The customer service andno running hot water. Especially for the price.
Bed was comfortable. Room renovations were nice. Price was good. Parking lot well lit. Old single pane windows hard to open and didn't do well for noise. Right next to the freeway, so a little more insulation would have been good. Refrigerator and AC were noisier than expected. Keycard didn't work. There was no toilet paper in the bathroom. Charged my credit card the next day for use of the in room safe even though I didn't use it. I do not appreciate being nickel and dimed especially, if not informed in advance. They should have just included the cost of the safe in the room price.
Not pricey. Well-located. Clean. Comfy beds. On-site convenience store/restaurant. Horrible water pressure in the shower. Poor lighting options.
Recently renovated hotel with nice hardwood flooring! Price was great, room was always cleaned in a timely fashion, and staff was really nice. The bed was also very comfy and it was great having a fridge/microwave! Had a family above us whose kids would run back and forth at very early hours (definitely not the hotel's fault, just maybe put families on lower levels??). Would be nice to have a better breakfast. Had one tray of pastries and coffee. Even putting out cereal, some fruit, and maybe bagels would be better!
Clean, efficient check in
Great location. Comfortable beds. Friendly staff. Cute "beach" inspired decor. This hotel was under construction during our stay. They need a few improvements...double paned windows (the freeway is VERY noisy), towel rods and small overlooked details.
The cleanliness of the hotel. Except there was mildew on shower tiles. They charge you an extra $22.54 per pet per night. This is not told to you at all but you sign paperwork stating they are going to charge you when you check in. They don't tell you and you wouldn't know unless you fully read the small print. So get ready to pay extra then what you paid on Kayak. Also get ready for them to watch your every single step when your outside your hotel room. Talk about stalking.
Muy buena atencion Mala conexión wifi
I didn't like how they played the music by the pool all night long. That was super annoying
everything was great. clean and comfy
Room was very clean and comfortable, one of the nicest hotels I've been too. Staff were also great particularly Yessica who checked us in, made us feel very welcome. The mini fridge in the room was disappointing it worked but did not cool well at all. It was room 112.
There was cable and it was close to the gas lamp district/convention center Very dirty rooms. Carpet had not been vacuumed. My BF walked around the carpet after a shower and his feet were turning a black color like he had been walking outside. Comforter had stains, white stains (don't even want to know) and weird gray stains. Tub had hair inside and other small debris. The inside of the coffee machine was dirty as well. When I opened the ice bucket, a fly flew out and it bugged us all evening cuz we couldn't catch it. The tv didn't work when we just got in and the guy who fixed it barely said a word to us. After leaving the room for a few hours to get dinner and coming back and deciding it was too dirty to stay in, the people at the front desk said there was nothing they could do about it. No room change or discount/refund (it was over 200$ for a one night stay). will not be staying again
The room was small but had a mini-refrigerator and a microwave + coffee maker. The location is convenient to all area highways, very easy to get anywhere. The staff is nice and the room service s doing their best considering how badly the rooms need repairs Getting in and out of the property is super-awkward, the driveway is tiny and very easy to miss. The elevator looks like the one in the public parking garage. The rooms are tiny and the walls are paper-thin, you will hear each word your neighbours (or their TV) say. Light switches in the bathroom were half broken and the fan sounded like a jet on takeoff.
It was an adequate place to sleep while exploring SD
Easy access to where we needed to be. Breakfast room extremely crowded. Our room had a distinct order as if something was sprayed in room to mask an unclean room. Air conditioner needed a thorough cleaning.
I was a little bit skeptical about booking a Super 8, but it turned out to be the nicest motel I've ever stayed at. The room was small but I didn't care since we were just a couple and we just needed a place to sleep. I was definitely impressed by how clean the room was and how friendly the staff also was! I will definitely try to book here the next time I'm in San Diego.
The price was right Close to a lot of good places No problems finding parking Clean Friendly staff Really good breakfast Small room (not that big of a deal though) Slightly weird smell Bed/pillows weren't that comfortable Remote control didn't work
It was very clean and well decorated; which gave it a modern feel.
The room was very clean and the beds were comfortable. The complimentary breakfast was a nice way to start the day. Friendly, helpful staff. I always stay at Super 8 - consistent in quality.
Reasonable price, cheap place to stay in S D. Area around hotel not too bad, seems safe enough. Bathroom was clean and in good shape, bed was clean and comfortable. It was quiet at night. Would stay here again for the price Inside facilities showing it's age. Carpeting, furniture showing wear and tear. Small rooms w too much furniture in them. Driveway entrance, parking lot is a little tight space wise. Don't expect a nice view.
Staff very helpful, they still had breakfast available in the last half hour. I'd like to see a guide for TV channels. TV was blurry and needs some improvements
We got there, slept, and left. It was really good for sleeping in and leaving from. The TV didn't have an HDMI port so we couldn't Chromecast movie musicals to it. It made me cry almost as hard as the movie musicals would have.
The room was clean; no complaints about service. Parking is extremely limited at night.
having to pay $20 per night for parking was not a nice surprise at check out
Right of the freeway so it was easy find and close to restaurants.. $20 per night charge for parking, no microwave in room, the room we had was very small and near the stairway so we could hear the foot traffic thought it the night. TV control had a significant lag. One set of elevators was old and dirty.
Nice facility and it was Clean Entire Building was stuffy. We stayed on presidents weekend( also Valentine's Day) and staffing was not adequate to serve many many guests.
It was convenient to use their business center, service was great, staff was friendly, beds were extremely comfortable. Room was clean and had modern decor. Would definitely stay again, although comparing this to other city and beach hotels in this range, pricing for this room should be less, especially if parking is $10/nt.
They did NOT have the room available when I arrived for check in. This was an AWFUL experience as I was traveling with children and an elderly person with no bed for them.....
I didn't like that I had to pay for parking. I mean I'm spending good money already just by staying there. Why do I also have to pay to park my car in the hotel.
Location was very convenient with easy access to freeways and close to all the sites. The hotel is clean and the staff is very friendly and the beds are comfortable.
The toilet doesn't work well, and the bathroom is a bit horrible. My first time to live this kind of hotel, but also would be last time...
Staff was polite They gave me a room near the elevator on 2nd floor despite my advance request for upper floor. Had a view of a wall & roof! No safety box for my laptop. Pipe noise occasionally. It was priced well but I'd rather pay slightly more for better place next time
Too expensive for what was offered Front desk least helpful (I had problem with WiFi and front desk immediately said my device is problematic, without any investigation). WiFi was horrible. I feel the hotel is misleading in that WiFi is not free, as that is horrible. So you have to purchase paid WiFi!!!! Chairs don't go up and down on press of the lever. Hardly any options in the Bistro. No room delivery during the day. Never coming back unless I don't have a choice.
Room smelled musty the while stay
Parking was horrible. Had to request bath towels none were in the room. Small room felt old and dingy.
The bed was comfortable and the bedding seemed clean. TV had an unlocked HDMI port I was able to use to watch a movie from my iPad. fridge and microwave in the room. Underground parking was nice though the spots were to narrow. The desk clerk ignored customers and almost refused to talk to people before 3pm. He would take phone calls and do paperwork without even acknowledging people standing there waiting to speak to him. The pool was clean but the hot tub was filthy. Could not even see through the water and there was an odd film on the surface. The walkways outside the doors held standing water and did not drain correctly. There were only three towels in a room for 4. Very very small rooms. The electronic door locks did not work well needing multiple tries to open the door. Underground parking spots were more narrow then my most vehicles resulting in many of the people having double parked. A pipe that I can only hope wasn't waste water or sewage was dripping on my truck from the ceiling in the morning.
It was a nice size for having two queen size beds. Had complementary breakfast simple things like bagels and cereal.. The eating area was small too crowded...
Breakfast was good. Fridge and microwave was a great benefit Felt old and dirty. Bugs in our bathtub. Parking was horrible. For the price was not worth it.
Location, suite worked well for our family with toddler and infant, free breakfast (not gourmet but hey, it's free and convenient: bagels, waffles, hardboiled eggs, yogurt, canned fruit cocktail, cereal, muffins) Breakfast eating area small, tried to double charge us for parking so CHECK YOUR BILL WHEN YOU CHECKOUT, $10/night for parking, very slow draining tub, loud AC, lumpy pillows
Beds were clean, breakfast was good, every staff member was friendly and smiled at you. The parking pass was $10 extra dollars. I feel like they can wipe down the walls with a washcloth.
The parking garage is hard to park in. Small parking placea.
I booked online so they waived the parking fee. The garage lighting was out and we were not made aware. It was unsafe and parking is not secure. We were on the second floor by the elevator and were woken up early in the morning by continuous running of children to the elevator.
The beds were comfortable, room was clean and spacious enough for two queen beds. a little noisy in the evening but it was a holiday weekend. Not too loud considering the hotel was near the freeway.
Our room had a foul odor and felt like there was a lot of moisture locked in the room. We also noticed that the carpet was damn as well. Probably from all of the moisture. When I did make a complaint about the room the customer service I relieved from the manager was terrible. I will never stay here again and I absolutely do not recommend it to anyone!
The staff was friendly and the room was clean and comfortable. As with everywhere in San Diego, finding parking can be difficult.
I am currently writing from a room in this hotel. I can easily hear the people in the hallway, the TV next door, and the LOUD whirl of the industrial washers and dryers in the next room. The hallways and stairs are filthy. The parking spaces are actually too small. Your car is likely to be damaged just by others opening their doors. Breakfast was a nightmare. Hundreds of kids attacking the buffet with parents doing their best to help them through.The saddest part to me is that we are elite members of Marriott and stay at Residence Inns all of the time for work and travel. This is the first time I have ever not felt safe at a Residence Inn and not been able to work. Regrettably, my husband and I are moving to a newer full service Marriott here in town. The staff has not been helpful with this transition. I contacted Marriott directly to have the issue resolved. So if you have a pack of noisy kids who you allow to run in the halls and spend the entire day at the pool, and want to be with like minded families then this is the place for you. You will love it here and the kids will be happy but for old curmudgeons like us this place is overpriced, loud, dirty and definitely not up to what we have come to expect from the Marriott family.
We stayed here for our last vacation with our 3 yr old daughter. Great hotel if you have kids, they have a kids suite with their own room & bunk beds. Great free breakfast buffet, free drinks/snacks in the evening. Great toddler pool, very kid friendly. Nice room, clean, plenty of room. Staff was friendly to us, even upgraded us to a kid's suite when we accidentally booked a studio with no questions asked. We'll be staying here again this summer. We love it!
It was nice that they served a light dinner as well as a breakfast buffet. The breakfast buffet was great! The pool facilities were really good for families.The hotel was clean. The bed was so soft, it made my back hurt. The staff wasn't very friendly.
We stayed here for 7 nights and paid $*/night for a 'kids suite.' When you add over 10% for taxes and $10 a night for parking, it was no value at all at pver $* a night. The master bedroom was very small--just a bed, 2 night stands and a dresser with TV--you could barely squeeze by it to get out of the room. There was only one bathroom--for that price there should have been an additional bath for the kids. There is no logical way to get to the lobby other than through the pool area. For a building built in a square shape, it made no sense. \nThe breakfast buffet was full of variety but none of the food was of the healthy vareity. In trying to stick to healthy eating, my only choice was oatmeal or toast. The cereals were all sugared. There was LOUSY fruit....I expected great fruit in California-afterall that is where most of it grows! I get better fruit in Boston. \n \nThe staff was ok, we didn't have much to do with them so I can't judge. The parking was crowded at night, ridiculous to have to pay $10 a night for it. \n \nThere were many toddlers in the hot tub designated for age 14 and older. Parents just let them swim and snorkel and splash in there. The staff, when approached about this dangerous and annoying situation, said they were not liable so didn't care; it was up to the parents to follow the rules! All they cared about was liability not guest comfort and consideration. There were families in the suite above us that let their kids jump on the floor all evening....that was our ceiling. We took matters in our own hands and went up and told them to knock it off.
Our stay was absolutely the worst... the staff was rude... there was no parking available in the gated lot... forced to park in front of hotel... and then told we had to move our veihicle. The staff was rude, the first room the gave us was already occupied... gave our key to a visitor whom we did not want to be able to just walk in. And then overcharged us for our stay. Will never stay in another Residence inn again... more of a Resentment Inn!
This hotel is well-kept and accessible to many San Diego attractions. It is close enough to both the airport and the highway to make it relatively easy to go anywhere in the area. We like the weeknight light meals that are served as well as the fact that the breakfast entrees change from day to day, which is especially nice for a multi-night stay. One downside has been that when the hotel is full, there can be shortages of some of the food items at breakfast and dinner because they run out. Also, accessibility wise the parking lot spaces are very tight for a regular size vehicle. There are only a small number of washers and dryers, so there can be a wait to do laundry. Overall, it still is a very desirable and comfortable place to stay.
We stayed here for three nights when we had our place tented for termites. The staff was wonderful and the location is great. We turned it into a mini vacation and spent days at the zoo and SeaWorld. Discounted tickets were available on iPads in the lobby which saved us time and money getting into the theme parks. Night time in the lounge area was great with the free beer and wine and we even made it to the pool e few times. The experience here was very enjoyable and we would recommend this property to anyone coming to San Diego.
The Pros b Nice setting with palm trees and a few flowers. Easy access to/from freeway. Close location to Zoo and Wild Animal Park. The Cons b Grungy bathtub. Carpet not laid nicely as there were many ripples and we almost tripped a few times. The bedroom was small and there was no place for suitcases.
Traveling on business I used Residence Inns almost exclusively as they are almost always geared towards business travel, however this hotel is not. It is geared towards families. You gotta love kids, lots of kids to stay here. Additionally there are several huge reasons for anyone to steer clear of this hotel. First is the parking: $10 per night does not guarentee you a place to park. Their parking spaces are actualy too narrow to accommodate anything bigger than a compact car. Prepare for car dings!! Second, the condition of the room was below what I have come to expect from Marriott. Third, the staff at the front desk was not helpful regarding our disatisfaction with the room and parking problem, obviously they have heard it all before. We moved to a different hotel. There were a couple good things, the breakfast buffet, though hectic was well-stocked and the staff working in that area were very nice. The pool looks very inviting. I am sure the kids love it. This just isnt the kind of place for business travelers unless they are bringing their kids along.
stayed 9,21 to 9/25/2009 I could not stayed at a nicer place, we were treated like queens. From check-in to check-out the staff could not have been more helpful and kind. The meals were great and helping us with things to do were wonderful. I will sure stay there again whenever I go to San Diego!!!!!
Comfortable, clean and good staff. Breakfast items ran out quickly. Staff tried their best to keep up but had to wait for things to be available.
breakfast waffle batter brand needs to be changed--too dry and tasteless when cooked. Warm fruit toppings and whipped cream would have been nice for waffles. Scrambled eggs should be on buffet.Not everyone eats omelets,especially kids.Stick with traditional breakfasts.
Loved the 24 hour hot beverages and the pool. Breakfast included was a great bonus. Was upset that the maid opened our door 20 minutes before checkout time, even though we had a Do Not Disturb sign on the door.
This place looks great!!! looks like it was just opened yesterday everything is brand new and looks amazing !! Definitely has the new features of a hotel and great lounging area. Reggio was also great! Key required to get up the elevator
If you rent a car, the location is perfect, giving you easy access to everywhere in the San Diego vicinity. Except at the heaviest traffic times, everything is less than 25 minutes away by car. I can see not having a car being an issue, and I'm not sure how convenient Uber or Lyft is in the city. The hotel was very modern with a large lobby area complete with large tables that have multiple ports for your laptop or tablets. There is a really nice fireplace with 6-7 TVs and multiple seats that are somewhat outdoors and overlooks the pool. They had multiple sports games on at once. The rooms are new, clean, and while they have a basic design, they include a mini-fridge and a microwave, which a lot of "nicer" hotels are lacking. There is also the standard Holiday Inn Express breakfast included, which is nothing special but still a very nice feature. Unless you absolutely need to be in the Gaslamp Quarter or within walking distance of a particular place, I would highly recommend this hotel. I'm sure this is a standard San Diego policy but the hotel charges 18 dollars a day for parking on site. I saw that in the gaslamp quarter these prices were closer to $35 dollars a night. Just keep that in mind if you are on a budget. That being said, our car rental was very reasonable ($110 for a full size car x 4 days) and I still think its worth having your own car as the sights to see in San Diego are very spread apart.