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The hotel was clean and was in a great location. We ran the San Diego Marathon and you couldn't get closer to the end of the race. The room was nice and big. It was mostly enjoyable. The pool and facilities seem a little dated and maybe need some freshening up. The rooms in the tower we were in (Tower III) could all be interconnected. The room next to us had very young children and we could hear every last thing they said through the adjoining door. Not really the kids' fault per se, but something to be aware of if you are looking for a relaxing getaway. Parking at the hotel was kind of a pain.
The staff was very pleasant and helpful. The location was great; right on the waterfront which was close to some great sites and also walking distance from gas lamp and other cool places. Some parts of the hotel seemed dated or in need of repair, like the elevator. Internet was a little sketchy in the room from time to time and I had to call for support.
Right on the waterfront. Was able to be on the side facing the water. Room had been remodeled. In the process of remodeling. Parking was extra and not guaranteed. bathroom door had no lock
The hotel is well situated overlooking the bay. Be sure to get a bay view room. Otherwise you could stay at any non-view hotel for less. The surprise $24.00 'self-parking' charge per day. The $3.00 for Lobby Coffee. plus tip of course.
The location was perfect, plus they had a shuttle That would take you to the zoo, Horton plaza and seaport village. The air conditioner wouldn't go below 70 and parking was a bit crazy. You get charged an additional $26 a day to park in the parking structure.
Nice design for the room. Contemporary, freshly renovated. Lovely views. Good location especially for cruise goers.
The location is AMAZING, I highly recommend it. When we first arrived I was disappointed by the outside of the building (it looks very dated) but the interior was GREAT and the room was extremely comfortable. One of the best beds I have slept in at a hotel!
Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced. Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced.
Wifi very bad
the hotel is only minutes front eh airport. it is right along the waterfront, which is beautiful. The city views are also delightful. Very close to the train which provides easy transport to downtown. The staff was friendly and helpful. Close to many attractions. Convient to all the city opportunities. It worked out great for my baseball stay. Helpful concierge. Close to restaurants. I would stay there again. Wish it had free parking. Closet in bathroom not my first choice. Bouncers at a private party not very friendly.
The hotel had an excellent location right along the bay. It was close to many attractions and restaurants. There was nothing wrong with this hotel, it was just very average. I would say it met expectations, but did not exceed. Rooms were a decent size, beds were comfortable. We could have benefited from a room with a better view; we couldn't enjoy our balcony because we were right above the air conditioning unit which was very loud.
Everything, the service, the customer greeting and all other businesses that had to be done for a satisfactory! To be honest, everything was gone great with my experience and I should say that for the best price we got more!
Nice area. Not too touristy. I had one of the more spacious rooms and it was the perfect size. Very nice staff.
Close to Little Italy. Cute little quiet rooms with refrigerators & ours had a view of the ocean in the distance, 3rd floor. Walking distance to restaurants & nice neighborhood. Less than $100 and close to many things. Delt with meters for limited parking but hotel had parking for $20. Also, one towel was dirty hung up and continental breakfast was small.
the television did not work. it did not had sign. There was a constant noise coming from the wall of my room - a snapp. Everything else was all right. I would come back there in despite this things.
Little Italy is such a beautiful location. Plenty of restaurants which my boyfriend and I loved. The hotel has a comfortable atmosphere and the staff was very friendly. The rooms were well kept and great for taking a break from being out and about. I think this is a great spot for weekend getaways.There was small pastries, granola, yogurt, fruit and drinks in the morning which was nice. It wasn't enough to get me full but enough to hold me over until my next meal. Overall it was a cozy and relaxing place to stay for a weekend getaway. There was parking spots for the hotel but unfortunately they were all full. Not too big of a deal. I just had to leave my car in the next street over in public parking. Paid $12 for 24hours. Parking can be hard to find in this location because it is a hot spot. Other than that, I have no complaints.
Staff friendly and helpful. Facility clean. Room cramped. Shower drain slow, shower pan filled with water while showing. Window air-conditioner effective but loud. Breakfast good but too few tables during morning rush. Staff friendly and helpful. Facility clean. Room cramped. Shower drain slow, shower pan filled with water while showing. Window air-conditioner effective but loud. Breakfast good but too few tables during morning rush.
Courtesy of staff. Close location to town. Very quiet at night to sleep
Right around the corner from little Italy. Great food there. Short walk to the waterfront. Everything was a short drive away. The staff was so friendly and accommodating. The continental breakfast was just enough and presented nicely. Nice little clean BOUTIQUE hotel. It's right in the name. So it is not like a typical chain hotel. We would definitely stay again!
This is an excellent place to stay for those who are looking for a reasonably priced hotel in a great location. The rooms are small, but efficiently laid out and clean. Everything you need is availalble, and the wifi is adequate. The complimentary breakfast is very good and the coffee is excellent. No need for a Starbucks run in the morning. The staff is friendly and someone is always available. This hotel is not spacious, from the lobby to the rooms, everything is compact, so if you were planning on spending a lot of time in your hotel, or you equate space with comfort, this might not be the place for you. If your looking for a clean and modern place to stay that's quiet and well located, you can't find a better hotel, especially for the price. Parking would be difficult if you had a car. I did not have a car so it wasn't an issue. There is a construction project next door (new development), so if you were facing it, it might be loud. It never bothered me and I'm a light sleeper, but I did hear someone else mention it woke them up at 7am because their room was right next to it.
The breakfast with the fruit salad was refreshing and the croissants yummy! Access to a printer, a computer and internet. Staff (Guy at The front desk) was very nice and helpful. He deserves a raise! No free parking even though I found a street parking. No hairdryer in the room, when I got the room it was hot in the room. In the morning I heard the people working on the building next door.
This is a great hotel, in a great area (Little Italy), with amazing yummy breakfast and very helpful staff. The rooms are very clean, with microwave and a fridge. The value for the money is amazing. Our room was very small, and you couldn't open the window (the AC wasn't enough) and it was a little suffocating.
The location is amazing, the staff are beyond amazing. My only gripe with the place was the cleanliness around the windows which appeared to have black mold. This place is perfect if you don't mind a small room.
Loved the king bed it was very comfortable. The breakfast there was amazing! The bathroom is tiny and cable wasn't working.
Excellent location, airport shuttle, close to public transportation, breakfast included Parking fee
Great location, very clean and comfortable. I would stay there again.
enjoyed the breakfast and the comfort of the room. Very clean and the maid service was excellent everything was fine
The included breakfast as well as the shuttle to and from the airport
Even though the hotel was unconstruction, it had great service. Good room for a good price. We only stayed for one night and everything was great. No complains about anything. Highly recommended this hotel its rest the pier and has good restaurants near as well.
It was close to the water. Very comfortable. Remodeling so it will even be better when that is completed.
The price is reasonable and the location is excellent. The rooms are spacious. However, the soundproofing of the walls is suboptimal. I found the restaurant and the breakfast menu mediocre.
Localization is good. It is a good relatioon cost/benefits.The room is nice. Lobby could be pretier!
location , friendly construction, unable to find my reservation for quite sometime. not in the system and had to go to main office to get it cleared up
There is a free shuttle to/from the airport. Each room contains a refrigerator, microwave, coffeemaker, safe, hair dryer, and iron. I was given a voucher for free breakfast buffet in the attached restaurant and the staff kept it well-stocked, even when it was nearly time to end the buffet. I flew in early and the hotel let me check in early without charging an extra fee. There were several issues with the condition of the room. The refrigerator, TV, microwave, and lamp were all broken. I attempted to restart the fridge and the TV by unplugging from surge protector and plugging directly into socket, trying different sockets, etc. but was unable to get them going again. A very nice maintenance man did some trouble-shooting and was able to get them working with a bit of effort. The switch on the lamp was bent, loose, and shorted out. Cleanliness was also a problem, maybe because of my early check-in. A used towel was stuffed under the safe in the closet. One bar of soap in the bathroom had gotten wet and was unusable. There was a curly hair on the bathroom counter. There was no lotion. Overall, the experience was NOT what I expected from a $200 per night hotel and I do not recommend it.
The staff was very professional and friendly The amtrak train was quite annoying blasting its horn all night
The view from the balcony was a direct line to the waterfront and the Star of India. The room was very clean. Breakfast is provided at the attached restaurant which is a nice facility. Transportation is provided to and from the airport and to the cruise ship terminal. The location is convenient to walk to Seaport Village, Little Italy, local bus line, the zoo, Gaslamp district, multiple other restaurants, as well as pharmacies and shopping. There is no need for a car. The lobby area is being remodeled and I knew that when I booked. It was a little dusty, but not inconvenient in any way. However, although the rooms are very clean, the furniture, wall coverings, and carpet are looking a little tired and worn out and in my opinion, these are the areas which should be updated.
The ambiance was very nice! The parking was very expensive 45.00 a day.
Very clean stylish room, flexible check-in and friendly staff, good hotel room amenities and facilities, great location, wonderful cleaning staff, lots of nearby restaurants and shopping, decent gym and a small pool. No bath robes.
The stay was great. From pulling up to pulling away. Staff is friendly and genuine. Room is quaint, yet stylish. Room service is quick to serve. Nothing easier than having everything go perfect.
the chic look, the rooftop and atmosphere. Rooftop was not ready at 5 as scheduled
I liked the bed, it was comfortable. I liked the design of the shower even though it was not the most functional way to wash your body and save water in California with the looming drought over it's head. First of all, they try to hold $100 a night for possible incidentals but could not provide the correct paperwork stating that it was company policy so they use the tactic of trying to stall you out so they don't have to deal with you anymore. Second I didn't like the communication the front desk lacked, I didn't like that there was a pool but no Jacuzzi, I did not like that I had to pay $45 over night to park my car or the fact that all the parking circling the hotel was 2 hour metered parking starting at 8am. The valet service guys at times were more helpful then the front desk in curing any issues I had. This place is only for out of town business people. People with a company card who are looking to pay high for food and minimal fun.
The Room was awesome Check out was a line
The room was clean and comfortable but very small. If was very noisy each morning and due to the location there are homeless people everywhere. The smell of urine is prevalent on the streets as you walk around and are constantly accosted for money. The roof top bar is very expensive and in need of a remodel. This is an extremely over priced hotel in a poor location that would be average at half the price.
Great view of downtown SD skyline The service was sub-par. Since they don't have electrical kettles in the room, we ordered some hot water for tea. After 30 minutes and several more phone calls, nothing showed up, even the operator told us she called house keeping several times. We had to give up and find a cafe nearby. The room was not as clean as the Sheraton we stayed at previous night. There are old coffee stains on the carpet, rust marks in the shower. The hot water actually ran out when I took a shower, first time ever at a 4-star hotel. The front desk wasn't that helpful either, keep referring to a printout when asked for recommendations, not exactly concierge level of knowledge of the city as one would expect at a nice hotel.
The room was absolutely nothing special, a motel quality at best. There was no refrigerator, but they did provide a six ounce bottle of their brand water for two guest. We also had leaky shower faucet, I supposed designed for ambient noises to help us sleep. We paid $340 a night for the room, however internet was not included and upon arriving, discovered the parking described on the website, would cost us $47 per night. The city view described from our room, was a very tall adjacent building. San Diego! Great city, but research your hotel carefully. There are lots of nonsense outfits like The Renaissance waiting to take your money for garbage service!
Wonderful location and reasonable price! Everything close to get like airport, amtrak, sea port, downtown and a cozy cafe is just next to! Carefull, this hotel has a big but gentle huggy hotel dog.
Location was nice and room, somwhat small as reviews said, wasn't a problem at all actually. Comfort was better than expected. Elevator is slow. Noise from the train was really annoying, especially when your room is on one side of the hotel. They need investing on better isolating windows about that. Wifi never actually worked in the room (4th floor) and I needed to go on the business room, cafe or to pick up a free guest wifi from another building to have the internet. It's so easy and cheap to have a good internet that it's really a drawback nowadays to not have a stable connection.
The staff was accommodating and very friendly. The location was perfect in Little Italy and walking distance to many downtown San Diego attractions. The rooms were nicely updated and the balcony overlooking the city was amazing. The beds were a little hard for my taste. The room was hot and we were unable to control the air conditioning. We had to pay an extra $100 for a double queen. And it's $15 a day for parking which isn't stated at time of booking either
Bad experience. When we arrived, I was informed my reservations were canceled, I never canceled, and were given a lousy room. High hotel foot traffic late into the night that was very loud, no tv remote, crappy tv, super small room, overall a horrible stay!
The location was great! Everything in Little Italy was walkable. Wanna go further? The trolley transit system was about two blocks away. Also, they have an underground garage structure available at $20 per night. The garage was fully protected so there's no worry about your vehicle. My 8 month old son decided to poop in our bed around midnight while I was trying to change his diaper (dark lighting and half asleep). We stripped the sheets off, and then found out that the hotel didn't have any spare bedsheets because laundry didn't come back from the cleaner until Tuesday... It was Monday night. So, don't change diapers in the bed at midnight...?
The staff were very friendly and helpful. I enjoy the morning coffee and pastry. Lovely modern rooms. It was nice to have parking at the hotel but it was fairly expensive. The gym was also nice to have but very small no more than three people could use it at a time.
Well decorated. Good furniture and fixtures. Cool design Pricey for what it is
The hotel was in an excellent location, near Little Italy, with great restaurants and pubs nearby. The room was small, very European like, but very clean and recently updated. The Saturday farmers market, right out in front was also a fun plus.
Location is right in little Italy.
Charming hotel in the heart of Little Italy. Location is perfect for those wanting to explore the city and be close to Gaslamp. The staff was nice and the hotel had a lot of charm. Really clean as well! Would definitely stay again (but maybe would request a room with double beds just to give us a little extra space...) Rooms are really small. Parking wasn't available our first night which I wasn't expecting. Once we did get a spot in the lot, all the spaces were really tight/hard to park in.
The room was small, but overall the hotel was fantastic. The staff was extremely helpful and friendly, and the free pastry/coffee in the adjacent café was a nice treat.
The hotel is within walking distance to the bay. The front desk and valet staff were very friendly and accommodating. The Glass Door restaurant had great food and the view from the outdoor seating was beautiful!
The location was perfect. Went to crssd music festival and it was a ten minute walk to the venue! Awesome boutique hotel that was very cozy and clean.
Great location and price. Decent rooms with great amenities like a mini fridge and microwave. Perfect affordable place to stay with friends when hitting up Little Italy and Gaslamp. More like a renovated motel. Beds are serviceable at best. Only valet parking. Bathroom door didn't lock. Rooms towards the street can get loud.
The smell of the bathroom, it smelled like sewage pipes. The bed could have been more comfortable.
This place was clean and comfortable. However, the walls were paper thin. You can hear everything from people walking outside and starting cars to people talking at a normal volume nearby. Really terrible when the drunks returned to their rooms around midnight and 2 am.
Manager was nice fix problems right way. I remembered my name every time Night staff seem to be mad that we need something or acted like they did have time for u
Loved the location, it was close to everything. When I checked in my credit card was overcharged. (I was aware of the fee's needing to be charged upon check in) However, the charge my card pended on was way over what was proposed.
The inside and how bad the paint looks terrible elevator its run down
The place was ok and near the center The climate was realy noisily and you hered the landing planes...
Really liked location. Near some good restaurants in Little Italy. Pics make the hotel look a lot nicer than it is. Rooms are small, towels are like motel 6 towels but overall a good value.
Nice staff, good location, and not too expensive Small rooms and a lot of noise
The location was nice. Its basically a converted motel, the rooms are small and the AC doesn't work. I tried multiple rooms blasting the little units at 62 degrees and it still about 80 degrees in the room late into the night. I barely slept.
Todos los empleados incluyendo los de mantenimiento fueron muy amables. Para ir al estacionamiento hay que salir fuera del Hotel y tomar otro acensor. El costo del estacionamiento es muy alto.
Staff was very friendly, valet service was quick and the hotel was clean.
Shower pressure was horrible.
comfortable bed included breakfast with some healthy options wifi worked well airport shuttle, but does not pick up after 10 pm thin walls, can hear conversation through them my room was over the dumpsters (5 am trash collection) greeted one morning by a cockroach crawling out of the shower drain
The train was not even a problem!! Nothing!
It was clean ,quiet and located in just an ideal location for a great walking vacation. nothing.
Everything was clean, many amenities, attentive staff. Recommended!
Positives are the location, location, location & accessibility to Gaslamp district. Staff was courteous (enough). Breakfast was decent. 10 years ago, the Hampton was worthy of being in the Hilton family. The staff person didn't bother to tell me about the amenities or location of anything, but noted that he did that for another customer. My smoke free room reeked of smoke and the only thing they had available (they said) was the handicapped access room on the 2nd floor. The elevators are stuff and hot. Parking is cramped and nightly fee is a tad high. I needed to iron my clothes for a party and the iron was broken. When I returned the iron, the staff person was snippy and acted like I was incoveniencing her. I did not feel I was demanding and was very polite. another cust. complained that the AC was not adequate.
Staff Paying for parking
Visibility is very limited in both directions when exiting the parking garage. Pedestrians can't see cars approaching the exit and vice versa. I almost collided with a group of pedestrians. Maybe some signs or flashing lights to alert drivers and pedestrians? You just can't see oncoming traffic on the highway without almost putting your bumper at the edge of the street.
The location was perfect for gas lamp district and petco park, just a quick trolley ride away. Walking distance to the trolley and to little Italy. Staff were very friendly and helpful. Room was comfy and had an enjoyable trip. The beds were too soft for my liking. My fiancé prefers cool showers and the water only came out warm/hot.
The location was great. But that's about it. Shower head broken! Tile cracked and falling apart. And most of all the bed was uncomfortable. The main reason why we love to stay at the hamptons is because we love the beds! Unfortunalty this was not the case.
Great location, friendly staff and nice breakfast. I specifically picked this hotel because it was the best deal and had an airport shuttle. I was bummed when my flight arrived at 1030pm to find out the shuttle stops at 10pm. It would have been nice to know that beforehand.
The hotel was modern, clean and comfortable. The parking charge is ridiculous. I'm staying at your hotel. I shouldn't have to pay for parking, especially $40 per night. If I knew about the parking charge before I booked, I would have gone to a different hotel.
Location is great by Little Italy. Comfy beds, new hotel. I didn't like that my phone rang with an unscheduled wake up call at 5:30 every morning. I spoke to the front desk the first night, and they assured me it wouldn't happen again, but it did. I was compensated with breakfast and bar tab, which was appreciated.
The property location was desirable. Failure to provide two rooms as promised, Overbooked. Would not admit mistake. Would not make it right.
Spacious room with kitchenette. Breakfasts and evening mixers included in the room rate. $100 pet cleaning fee. $14/day for parking.
Great views, amazing beds, spacious rooms, excellent free breakfast in the morning, nice staff, clean rooms, and one of the best locations in the downtown area. Excellent value for the price with short walks to anywhere in the downtown and along the bay, or if you don't want to walk it is a $4~ Uber to Gaslamp/downtown. Will stay again and would recommend to anyone looking to stay downtown!