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Nothing went right and it continued even after we left the hotel
Choices to be green. Close to the convention center. Hours for the recreation area were limited.
The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.
almost everything worked out just fine for us.. long line for happy hour.
The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.
Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.
Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.
Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.
I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.
The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive
Breakfast, as always, was good. We were not able to enjoy happy hour as we had another commitment. Location was great. $46/day for valet parking is ridiculous. Luckily we are Hilton Honors members, because $12.95/day for internet is also ridiculous. For the price of the hotel, internet should be included, and parking reasonable.
Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
The amazing view, the helpful and friendly staff, and the amazing deal!
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
the bed was very comfortable. The restaurants and lounge were enjoyable.
Clean friendly $44 parking cost and one way streets with only two valets
Good location, nice staff, rooms are clean, bed is VERY comfortable. The hotel feels tired. Decor, common areas feel like they haven't been touched in decades. The neighborhood is even worse, though. You literally have to walk around homeless people to get to business meetings. After sundown, there's no one on foot except homeless people. The hotel attracts a lot of airline crews. Not sure what to make of that.
The hotel is well situated overlooking the bay. Be sure to get a bay view room. Otherwise you could stay at any non-view hotel for less. The surprise $24.00 'self-parking' charge per day. The $3.00 for Lobby Coffee. plus tip of course.
The location was perfect, plus they had a shuttle That would take you to the zoo, Horton plaza and seaport village. The air conditioner wouldn't go below 70 and parking was a bit crazy. You get charged an additional $26 a day to park in the parking structure.
The staff was very pleasant and helpful. The location was great; right on the waterfront which was close to some great sites and also walking distance from gas lamp and other cool places. Some parts of the hotel seemed dated or in need of repair, like the elevator. Internet was a little sketchy in the room from time to time and I had to call for support.
Clean room and sheets. No restaurant on site.
The hotel had an excellent location right along the bay. It was close to many attractions and restaurants. There was nothing wrong with this hotel, it was just very average. I would say it met expectations, but did not exceed. Rooms were a decent size, beds were comfortable. We could have benefited from a room with a better view; we couldn't enjoy our balcony because we were right above the air conditioning unit which was very loud.
The location is AMAZING, I highly recommend it. When we first arrived I was disappointed by the outside of the building (it looks very dated) but the interior was GREAT and the room was extremely comfortable. One of the best beds I have slept in at a hotel!
Everything, the service, the customer greeting and all other businesses that had to be done for a satisfactory! To be honest, everything was gone great with my experience and I should say that for the best price we got more!
Nice design for the room. Contemporary, freshly renovated. Lovely views. Good location especially for cruise goers.
Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced. Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced.
Wifi very bad
Right on the waterfront. Was able to be on the side facing the water. Room had been remodeled. In the process of remodeling. Parking was extra and not guaranteed. bathroom door had no lock
the hotel is only minutes front eh airport. it is right along the waterfront, which is beautiful. The city views are also delightful. Very close to the train which provides easy transport to downtown. The staff was friendly and helpful. Close to many attractions. Convient to all the city opportunities. It worked out great for my baseball stay. Helpful concierge. Close to restaurants. I would stay there again. Wish it had free parking. Closet in bathroom not my first choice. Bouncers at a private party not very friendly.
There is a free shuttle to/from the airport. Each room contains a refrigerator, microwave, coffeemaker, safe, hair dryer, and iron. I was given a voucher for free breakfast buffet in the attached restaurant and the staff kept it well-stocked, even when it was nearly time to end the buffet. I flew in early and the hotel let me check in early without charging an extra fee. There were several issues with the condition of the room. The refrigerator, TV, microwave, and lamp were all broken. I attempted to restart the fridge and the TV by unplugging from surge protector and plugging directly into socket, trying different sockets, etc. but was unable to get them going again. A very nice maintenance man did some trouble-shooting and was able to get them working with a bit of effort. The switch on the lamp was bent, loose, and shorted out. Cleanliness was also a problem, maybe because of my early check-in. A used towel was stuffed under the safe in the closet. One bar of soap in the bathroom had gotten wet and was unusable. There was a curly hair on the bathroom counter. There was no lotion. Overall, the experience was NOT what I expected from a $200 per night hotel and I do not recommend it.
Excellent location, airport shuttle, close to public transportation, breakfast included Parking fee
The price is reasonable and the location is excellent. The rooms are spacious. However, the soundproofing of the walls is suboptimal. I found the restaurant and the breakfast menu mediocre.
Great location, very clean and comfortable. I would stay there again.
The staff was very professional and friendly The amtrak train was quite annoying blasting its horn all night
location , friendly construction, unable to find my reservation for quite sometime. not in the system and had to go to main office to get it cleared up
Localization is good. It is a good relatioon cost/benefits.The room is nice. Lobby could be pretier!
The included breakfast as well as the shuttle to and from the airport
The view from the balcony was a direct line to the waterfront and the Star of India. The room was very clean. Breakfast is provided at the attached restaurant which is a nice facility. Transportation is provided to and from the airport and to the cruise ship terminal. The location is convenient to walk to Seaport Village, Little Italy, local bus line, the zoo, Gaslamp district, multiple other restaurants, as well as pharmacies and shopping. There is no need for a car. The lobby area is being remodeled and I knew that when I booked. It was a little dusty, but not inconvenient in any way. However, although the rooms are very clean, the furniture, wall coverings, and carpet are looking a little tired and worn out and in my opinion, these are the areas which should be updated.
It was close to the water. Very comfortable. Remodeling so it will even be better when that is completed.
Even though the hotel was unconstruction, it had great service. Good room for a good price. We only stayed for one night and everything was great. No complains about anything. Highly recommended this hotel its rest the pier and has good restaurants near as well.
enjoyed the breakfast and the comfort of the room. Very clean and the maid service was excellent everything was fine
I liked the bed, it was comfortable. I liked the design of the shower even though it was not the most functional way to wash your body and save water in California with the looming drought over it's head. First of all, they try to hold $100 a night for possible incidentals but could not provide the correct paperwork stating that it was company policy so they use the tactic of trying to stall you out so they don't have to deal with you anymore. Second I didn't like the communication the front desk lacked, I didn't like that there was a pool but no Jacuzzi, I did not like that I had to pay $45 over night to park my car or the fact that all the parking circling the hotel was 2 hour metered parking starting at 8am. The valet service guys at times were more helpful then the front desk in curing any issues I had. This place is only for out of town business people. People with a company card who are looking to pay high for food and minimal fun.
Very clean stylish room, flexible check-in and friendly staff, good hotel room amenities and facilities, great location, wonderful cleaning staff, lots of nearby restaurants and shopping, decent gym and a small pool. No bath robes.
The ambiance was very nice! The parking was very expensive 45.00 a day.
Great view of downtown SD skyline The service was sub-par. Since they don't have electrical kettles in the room, we ordered some hot water for tea. After 30 minutes and several more phone calls, nothing showed up, even the operator told us she called house keeping several times. We had to give up and find a cafe nearby. The room was not as clean as the Sheraton we stayed at previous night. There are old coffee stains on the carpet, rust marks in the shower. The hot water actually ran out when I took a shower, first time ever at a 4-star hotel. The front desk wasn't that helpful either, keep referring to a printout when asked for recommendations, not exactly concierge level of knowledge of the city as one would expect at a nice hotel.
The room was clean and comfortable but very small. If was very noisy each morning and due to the location there are homeless people everywhere. The smell of urine is prevalent on the streets as you walk around and are constantly accosted for money. The roof top bar is very expensive and in need of a remodel. This is an extremely over priced hotel in a poor location that would be average at half the price.
The room was absolutely nothing special, a motel quality at best. There was no refrigerator, but they did provide a six ounce bottle of their brand water for two guest. We also had leaky shower faucet, I supposed designed for ambient noises to help us sleep. We paid $340 a night for the room, however internet was not included and upon arriving, discovered the parking described on the website, would cost us $47 per night. The city view described from our room, was a very tall adjacent building. San Diego! Great city, but research your hotel carefully. There are lots of nonsense outfits like The Renaissance waiting to take your money for garbage service!
the chic look, the rooftop and atmosphere. Rooftop was not ready at 5 as scheduled
The Room was awesome Check out was a line
Positives are the location, location, location & accessibility to Gaslamp district. Staff was courteous (enough). Breakfast was decent. 10 years ago, the Hampton was worthy of being in the Hilton family. The staff person didn't bother to tell me about the amenities or location of anything, but noted that he did that for another customer. My smoke free room reeked of smoke and the only thing they had available (they said) was the handicapped access room on the 2nd floor. The elevators are stuff and hot. Parking is cramped and nightly fee is a tad high. I needed to iron my clothes for a party and the iron was broken. When I returned the iron, the staff person was snippy and acted like I was incoveniencing her. I did not feel I was demanding and was very polite. another cust. complained that the AC was not adequate.
Staff Paying for parking
The train was not even a problem!! Nothing!
comfortable bed included breakfast with some healthy options wifi worked well airport shuttle, but does not pick up after 10 pm thin walls, can hear conversation through them my room was over the dumpsters (5 am trash collection) greeted one morning by a cockroach crawling out of the shower drain
The location was great. But that's about it. Shower head broken! Tile cracked and falling apart. And most of all the bed was uncomfortable. The main reason why we love to stay at the hamptons is because we love the beds! Unfortunalty this was not the case.
Everything was clean, many amenities, attentive staff. Recommended!
Great location, friendly staff and nice breakfast. I specifically picked this hotel because it was the best deal and had an airport shuttle. I was bummed when my flight arrived at 1030pm to find out the shuttle stops at 10pm. It would have been nice to know that beforehand.
The location was perfect for gas lamp district and petco park, just a quick trolley ride away. Walking distance to the trolley and to little Italy. Staff were very friendly and helpful. Room was comfy and had an enjoyable trip. The beds were too soft for my liking. My fiancé prefers cool showers and the water only came out warm/hot.
It was clean ,quiet and located in just an ideal location for a great walking vacation. nothing.
Visibility is very limited in both directions when exiting the parking garage. Pedestrians can't see cars approaching the exit and vice versa. I almost collided with a group of pedestrians. Maybe some signs or flashing lights to alert drivers and pedestrians? You just can't see oncoming traffic on the highway without almost putting your bumper at the edge of the street.
Shower pressure was horrible.
Staff was very friendly, valet service was quick and the hotel was clean.
Todos los empleados incluyendo los de mantenimiento fueron muy amables. Para ir al estacionamiento hay que salir fuera del Hotel y tomar otro acensor. El costo del estacionamiento es muy alto.
The property location was desirable. Failure to provide two rooms as promised, Overbooked. Would not admit mistake. Would not make it right.
Spacious room with kitchenette. Breakfasts and evening mixers included in the room rate. $100 pet cleaning fee. $14/day for parking.
Great views, amazing beds, spacious rooms, excellent free breakfast in the morning, nice staff, clean rooms, and one of the best locations in the downtown area. Excellent value for the price with short walks to anywhere in the downtown and along the bay, or if you don't want to walk it is a $4~ Uber to Gaslamp/downtown. Will stay again and would recommend to anyone looking to stay downtown!
It was close to downtown San Diego and conventions. Also close to gaslight with numerous restaurants.
The hotel (or actually, motel) is located next to the railway, which caused a lot of noise. In addition, the airport is very near, which causes additional noise if a plane lands and uses the trust-reversers to brake. The furniture in the rooms is old and damaged. The breakfast is very plain, with only a choice of waffles and cereals. I was planning to stay for 7 nights, but the price/quality ratio was very bad. I left after 1 night, and had to pay a 2-night fine for leaving earlier. This motel is for sure not the best deal in San Diego.
Location was ideal and it was cheaper than the surrounding hotels. The room was clean and had everything you need. Not fancy, but was just what I was looking for.
The stuffs were very kind and gentle. The location was near railways and airport, which made noisy situation.
Price was good for location. Hotel seemed musty and also had issues with bugs. Did not feel comfortable so we left one night earlier than scheduled to check out. Would not recommend to anyone.
The location is great. San Diego is super relaxed, if you compare it to the traffic in LA or SF. So if you just stay over night in this hotel, it is perfect.
Everything was awesome . Pete was great with us . I will defitinally return (:
It's a basic hotel with moderate accommodations. The stuff was nice. The location is great. Jack-in-the Box is right next to it to grab a simple breakfast.
The Inn is conveniently located just off the I-5, close to downtown (2.0 miles to Gaslamp) and is a few minutes walk from the Harbour Waterfront Boulevard. There was ample parking, the room and restroom were clean and comfortable and the staff were courteous and friendly. All in all, great for a short weekend holiday in SD, which is a wonderfuly city. Though there were enough plug-points to go around, there could be a couple more.
close to down town,and in middle of little italy need be more basic facilities like laundry
the vicinity to the convention center very noisy from trains, every thing was very old - towels;, bathroom, no closet. in your site it was told that the place was renovat!?
The access to kids park across the street is perfect. from there is a quick walk to the Midway carrier ship. Access to the green line metro train is very convenient to take you back and forth to the gaslamp district. I would stay there again. Staff is friendly. Keep in mind they do not work for the Beverly Hills Hilton so don't expect much. parking is tight. Don't expect to find a spot after 11pm. Take the metro train if possible and leave your car at the hotel. The rooms are a little small and are limited with power outlets. There is enough to do with in a 3 mile radius that you shouldn't be in your room anyways.
Good staff, clean rooms and bathrooms, well located if you are staying Down-town or heading to San Diegos Convention Center and you are not in a rush No heating, even cold in May-June. Bit noisy because of the room's and bathroom's door-closing mechanism.
The nice location in the city (downtown, very close to public transport/Airport) and the definetely the price. It was quite packed in the small room with 4 people. Although it it could be somehow expected the pictures on the net are a little bit misleading.
nothing al all the room was 5*8 square feet and the bathrooms were 14 between 60 rooms so it's disgusting it's better to be animals place more than human . thanks
location the carpet was dirty