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Location; bathroom No guest amenities; no coffee or newspapers in lobby; no fridge, bad a/c ; bad pillows; poor selection of tv channels; cramped room size. Nowhere to sit comfortably.
Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet. The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!
A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.
We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).
Clean on the water AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't
The rooms and common areas in front of hotel spacious, clean and modern. No pool. Parking expensive
Staff, room, and ambiance were super. Rooftop bar was great. tv remote needed new batteries
Very comfortable bed, excellent river view, great staff.
The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice! Valet parking was the only option for 25. per night, but the staff there was very nice also.
The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious The valet dented our vehicle Our room was not ready at the 3:00 check in time We would have benefitted from more towels however they were brought promptly when we asked It woukd have been helpful to have a small fridge
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
Valet Smell at night from the paper mills
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
Great hotel .great staff Nonr
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
Location 2 month advance reservation, and was put in a handycap room.
The hotel was so nice. We loved the river view. Nothing. Everything was great.
The indoor pool is small , and on the cool side , but it was January.They are under construction,but it was quiet and is in NEED of updating .Clean , staff was super friendly,breakfast cafe is low quality,outdated,had the feel of a motel.Had I not got a great deal on this hotel,I would've been hugely disappointed.My Daughter goes to S.C.A.D ,So I've been to many hotels in the historic center,this is on the bottom of my list of places to stay.
I was not aware that the hotel was under construction. It was kid of a mess and I wouldn't have booked a reservation for our anniversary here if o had know that. I was pretty disappointed.
Great location, lovely and helpful staff, clean rooms Half of hotel was undergoing renovation, and while they maintained a fairly clean and quiet atmosphere, walking into a hall rented with plastic and filled with power tools was a bit unsettling. Travelers ought to be advised of such things prior to booking...and given a steeper discount.
Nice room, but overpriced for what was provided It was indicated that breakfast was part of the deal...and it was for $13.00 per person. The worst was having to pay for parking ACROSS the street from the hotel. Made loading and unloading a pain.
The coffee maker Desk staff rude. Renovation took over the complete hotel - our hallway on 5th floor, temporary lobby nasty, Madison room terrible. Such a hotel should not be charging for a breakfast pastry esp under these conditions. Cleaning staff did not address our room at all. Bed too soft. Live and learn - the hard way
The location is nice Everything else is horrible. Major renovations under way. They even renovate on Sunday's which is horrible. The bed is probably a 2 on a scale of 1-10. Room is small and no parking because you cannot park in the garage
The parking was on ground floor and convenient, glad we didn't have to go across the street. WE were able to walk around easily, room was clean but not drop dead gorgeous but nice. Staff VERY friendly and accommodating. I agree with breakfast issue. Reminded me of the free breakfasts at other chains. I would not have paid $13 unless I had a per diem, was hungry and in a hurry.
Love the modern rooms Mint scented shampoo
The hotel was a really great deal, especially for the quality of hotel. It was a little on the outskirts of the downtown area.
Bed was comfortable and the room was comfortable overall. Was in a room that had a door that adjoined to the next room that seemed very thin. At 5am could hear the people in the adjoining room so clearly it sounded like they were in the room with me. TV remote did not work, and the clock had not been set for the current time. Most hotels will allow a 1hr late checkout . . . Not here! And noticed what appeared to be a small patch of mold in the bathroom.
Beautiful hotel rooms impeccable Service wonderfull I will recomendé to friends and family and will like to go to another in another city
Clean room, very comfortable bed, great location. It was an easy walk to the waterfront and the historic district. I would definitely stay here again. I would have liked a coffeemaker in the room.
The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again. The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
The location is great. The staff is generally nice and friendly. Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
Comfortable, clean, convenient. Loved the facility. Would have liked to have had a sauna and/or hot tub at facility.
This is the only place we stay at in Savannah now that we do not live in town. Staff is amazing! Great room and service from all of the staff. Room was very clean.
The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
Extremely Accommodating under extended circumstances. Very friendly staff.
The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.
This guest did not leave comments about this hotel.
The location was exactly what we were looking for. The housekeeping staff was wonderful -- they acknowledged us as guests by greeting us and wishing us a good day / experience / stay. The room didn't quite seem to fit a 4-star hotel rating, although the rest of the hotel interior did.
This guest did not leave comments about this hotel.
Location Our room smelled like sewage, not sure where it came from but when u sleep that's all u can smell. The hallway also smelled like sewage/gas leak. Nothing to be impressed by, bathroom was very small. Still a Holiday Inn with better furniture.
Location was good. Bartender and front desk staff very friendly. Breakfast wait staff inefficient
The outside patio seating area. Super nice. Wish it had some kind of fire pit for cooler nights. Great location.
The best part is that you in the Center of everything loved it in my books
Room was not ready for an hour after check-in time (5:00 PM EST instead of 4:00 PM EST). Room had a big cockroach that my 1 year old son stumbled upon. Hotel representatives were short and abrupt entirely. Hotel manager refused to authorize a refund.
Great location, on Bay Street so it's very very close to River Street and City Market It was a busy weekend. Someone down the hall from us had a dog that barked all morning. We were on the 2nd floor, Bay Street side so we heard a little bit of the traffic (if you're on a higher floor or the other side you're probably fine).
Parking was not included and was not aware of this before I booked.
Location; design; newness. Room was very adequate. And most importantly we were there 1/1 - 1/2 and we were able to watch Twilight Zone marathon and caught WS's terror at 30,000ft. episode!
Location and cleanliness
Did some sightseeing Yes, the fact that when we got there they said they were full and didn't have any rooms for us. I specifically booked online and then called and spoke to Alex so he would hold 2 queen rooms for me. We were delayed at least an hour. They eventually put us in rooms since I had all my paperwork but I had to make a point and don't like doing that.
Location is great. Free bottle of water is a nice benefit. Social hours and friendly staff. Bed was not very comfortable and seemed to tilt slightly so that your feet were higher than your head.
The staff was great as so the location! I would stay there again.
The staff couldn't have been more gracious and accommodating. Complimentary wine and cheese social for 2 hours in the evening. Free breakfast in the morning. The room was very comfortable and clean.
the professionalism of the staff should have more room with double beds
The room was full of character and the bed was so comfy! The location was within walking distance to the rstaurants and night life. None-we loved it!
I loved the hospitality & very clean, comfortable rooms, as well as the daily breakfast & wine/cheese reception. And great location. No gym or swimming pool.
Is a nice classic hotel with history with large amount of stories, has a lot of caratehtere , nice staff, bar, restaurante and concierge, best location in town , So noisy that at 7 you are up impossible to sleep beyond that time, terrible breakfast, no minibar and the bathroom very nice but if you have not worked at the circle du soleili impossible to have a shower or climb in to the bath.
I really liked the soft beds and comfortable pillows. Breakfast was lackluster.
The hotel was lovely. We are already planning a trip back later this fall and will stay longer if we can get a good rate.
The staff was incredibly helpful and personable. The decor was beautiful and we loved our room (although I will try for room 421 next visit). The housekeeper assigned to our room did not do a great job. When we arrived our floors were not well swept and she left an empty drink cup on the night stand.
The hotel staff was friendly and very helpful. The hotel is located in the historic district and within easy walking distance to many sights. Our room was was very comfortable and clean.
Everything was up to par. Comfortable room, great breakfast and good location
The breakfast in the sun room was wonderful. The staff was very nice and helpful. Also the wine and cheese in the afternoon was wonderful. Yes. When I first checked in my room down that long hallway on the 3rd floor I got a very uncomfortable feeling. After finding out that this hotel was a stop on all the tours including the ghost tours I grew even more uncomfortable. Please stop the tour buses from stopping in front of the hotel for their stop to tell about the hotel full of ghosts.
The staff was excellent courteous and helpful. Great location. Easy to walk to most restaurants and attractions. Parking
From entering the stunning lobby to the beautiful room, everything was wonderful! The staff was extremely welcoming and helpful. The complimentary breakfasts were served in a sunny and comfortable room, one of my favorite features of the hotel. Located at the center of the historic district, it is the perfect location to begin the historic walks and tours. And being in walking distance of many great restaurants and pubs was really fun for us. The on-site gourmet restaurant/bar provided a perfect end to the day. This was the best hotel stay we've ever experienced! It did not have a gift shop.
Nice hotel near to everything
Location is great. Quiet and secluded, but easy walk to city center. Warm and welcoming staff. Very pleasant gathering room and garden courtyard. Guestrooms somewhat small, but comfortable. On your own for on-street metered (during weekdays) parking.
All the staff was extremely helpful and friendly. The front desk staff seemed to show a genuine interest in our day or plans to come, Kelly always mentioned other ideas or have her view of ours. We will definitely be staying here again.
Staff was very friendly and helpful, room was clean and functional. Pretty centrally located and walking distance to anything downtown that you'd want to see or do. The only time we got a cab was to/from the airport and to bonaventure cemetary. The restaurant was good and the bar was a nice hangout at night (bar closes at midnight for some reason). No ghost stories from us. Lots of creaks and noises from the hallway and other rooms, but that's to be expected from a place this old.
Very friendly staff and beautiful rooms
Staff, knowledge of old facility. Overall friendly manner of all that I had contact with Nothing
- Friendly staff and will recommend you things to do during your stay. - Food was excellent. - Clean and modest rooms. Bed was comfortable. - Great ambiance, quiet neighborhood. - Good WiFi - Close proximity to anything around historic downtown district and River Street. They do have a parking lot if you have a car. - Water pressure was excellent. - Lounge is frequently visited by locals and tours alike. - Experience something on the first night. - Definitely will stay here again and will recommend to friends and family. - Ceiling light tends to shake when there are people walking above but that's a given since its an historical inn.
I did not like that the hotel charged for parking.
Our first anniversary started out very stressful and hectic, this being our first time in Savannah, and our trip being largely unplanned, but this hotel redeemed it, from the moment we walked in the stress melted away, our room was beutiful, bed was super Comfy, couldnt have asked for more from our rooms, and the hubby And i loved the happy hour "reception" at the dinning area. We only stayed one night so i didnt get alot of time to see any other amenities. I only wish that house keeping knocked louder (i thought she was down the hall until she opened our door) and that the pillows hadnt been down (allergies) and i never thought to ask if they had others
Price was very good and staff was very good. None but there was a closer Hampton inn closer to the tourist streets.
The pros of this stay here include the great location, the breakfast that's included, the cleanliness of the room's bathroom, and the courteous staff Major cons that ruined my entire stay would include the infestation of Insects in my room (ants) on the floors and walls. The front desk associate who overcharged my card two more times after I had already booked and paid for my room online. And me not getting the type of room I requested when I booked and paid online. I will also like to include the poor parking unless you're paying for valet.
Excellent value, excellent location - we had large quiet room facing pool area ( the other side of the hotel facing busy intersection is probably more noisy ) and it was easy walking distance to market area, river , parek and all the squares.
Location! Close to everything. Really liked the fact that coffee was available at all times, and the cookies were a nice touch. Breakfast was wonderful--they even had a "to go" breakfast on the final day, as our flight left before breakfast was even served. Staff was courteous and helpful.
I like the fact that the hotel was near the historic district,tours,various restaurants,and not even that far of a walk to the riverfront.Once we parked the car we could walk or catch a free bus to anywhere we wanted to go.Breakfast was good as well.
It was very clean and attractive. The bathrooms were large, well appointed and had good shower heads. Had to pay for hotel parking and there was no help getting luggage to the room.
The room was large and comfortable and the staff was excellent, especially Brian. The complimentary breakfast was very nice.The location was great. Our fridge was not working when we arrived, but was fixed promptly when we reported it. We liked everything.
We love this hotel and decided to stay even though there was construction taking place. Our room was out of the sound of the construction but the lobby! Oh MY! We had no idea. Jackhammers as we walked in. Deafening. And the breakfast was in 2 small, crowded spaces, instead of the lovely lobby where it usually is. See the other side.
Staff was friendly and accommodating. Location was okay for us. Hotel was undergoing renovations. Bathroom doors in the room did not close. Had to go through three rooms to find one that was acceptable, but even then the room we were in had issues. Not enougbsestingfor breakfast people were sitting on the floor in the hallways eating.
It was all modern/contemporary and designed very unique. Lobby was really cool. Complimentary breakfast was AMAZING--- we chose the hotel because it was included (which is hard to come by in that area) and it did not disappoint! Parking was $20 per day with the hotel valet. But there was a parking deck right next door that was only $5, so we parked there instead.
I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.
Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.
This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!
Only gripe is with parking during check in.
Loved the location and the history of the hotel. Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .
Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again! The public restrooms were in need of attention but not bad considering the river street location
Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent. We were on a tight schedule and we're not able to get into our room until 4:45, 45 minutes after check in time. That ended up causing us to cancel dinner reservations. Cleaning staff was extremely loud and we were unable to take an afternoon nap because of this. We were able to hear every footstep and movement from adjacent rooms and floors which became extremely annoying.
Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic. Our room was right next to the ice maker, and the noise kept us up. The bed and pillows were not very comfortable.
Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!
Beautiful charm in prime location. Staff is friendly as well. Overall great stay. Slightly too dirty for my liking (blood on the toilet seat, floor didn't appear clean, shower curtain dirty on inside as well). Also...they will stick to their 4pm check in time. We arrived around noon and was told the it was going to be several hours until the room was clean despite confirming through Kayak that my arrival would be between noon and one pm. They did accommodate my request for top floor, but could have cleaned a room and called as soon as it was ready.
I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening. No free parking. You have to park in public parking which costs $15 a day. Walls of rooms are very thin so you can hear every bump and bang in the rooms next to you. Was not impressed with the shower...the water pressure was not good.