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The parking was on ground floor and convenient, glad we didn't have to go across the street. WE were able to walk around easily, room was clean but not drop dead gorgeous but nice. Staff VERY friendly and accommodating. I agree with breakfast issue. Reminded me of the free breakfasts at other chains. I would not have paid $13 unless I had a per diem, was hungry and in a hurry.
The coffee maker Desk staff rude. Renovation took over the complete hotel - our hallway on 5th floor, temporary lobby nasty, Madison room terrible. Such a hotel should not be charging for a breakfast pastry esp under these conditions. Cleaning staff did not address our room at all. Bed too soft. Live and learn - the hard way
Nice room, but overpriced for what was provided It was indicated that breakfast was part of the deal...and it was for $13.00 per person. The worst was having to pay for parking ACROSS the street from the hotel. Made loading and unloading a pain.
The hotel was a really great deal, especially for the quality of hotel. It was a little on the outskirts of the downtown area.
Great location, lovely and helpful staff, clean rooms Half of hotel was undergoing renovation, and while they maintained a fairly clean and quiet atmosphere, walking into a hall rented with plastic and filled with power tools was a bit unsettling. Travelers ought to be advised of such things prior to booking...and given a steeper discount.
The indoor pool is small , and on the cool side , but it was January.They are under construction,but it was quiet and is in NEED of updating .Clean , staff was super friendly,breakfast cafe is low quality,outdated,had the feel of a motel.Had I not got a great deal on this hotel,I would've been hugely disappointed.My Daughter goes to S.C.A.D ,So I've been to many hotels in the historic center,this is on the bottom of my list of places to stay.
Bed was comfortable and the room was comfortable overall. Was in a room that had a door that adjoined to the next room that seemed very thin. At 5am could hear the people in the adjoining room so clearly it sounded like they were in the room with me. TV remote did not work, and the clock had not been set for the current time. Most hotels will allow a 1hr late checkout . . . Not here! And noticed what appeared to be a small patch of mold in the bathroom.
The location is nice Everything else is horrible. Major renovations under way. They even renovate on Sunday's which is horrible. The bed is probably a 2 on a scale of 1-10. Room is small and no parking because you cannot park in the garage
I was not aware that the hotel was under construction. It was kid of a mess and I wouldn't have booked a reservation for our anniversary here if o had know that. I was pretty disappointed.
Good location with parking available. The sensor in the parking garage was not working properly so we were credited the $12 charge for our trouble. Staff was friendly; lobby, exterior, and room were clean. The breakfast is one you would expect in moderate hotels for free. At $13 we chose to walk to a restaurant downtown as did most patrons based on the empty breakfast area.
Clean room, very comfortable bed, great location. It was an easy walk to the waterfront and the historic district. I would definitely stay here again. I would have liked a coffeemaker in the room.
Love the modern rooms Mint scented shampoo
I like the fact that the hotel was near the historic district,tours,various restaurants,and not even that far of a walk to the riverfront.Once we parked the car we could walk or catch a free bus to anywhere we wanted to go.Breakfast was good as well.
Excellent value, excellent location - we had large quiet room facing pool area ( the other side of the hotel facing busy intersection is probably more noisy ) and it was easy walking distance to market area, river , parek and all the squares.
It was very clean and attractive. The bathrooms were large, well appointed and had good shower heads. Had to pay for hotel parking and there was no help getting luggage to the room.
The room was large and comfortable and the staff was excellent, especially Brian. The complimentary breakfast was very nice.The location was great. Our fridge was not working when we arrived, but was fixed promptly when we reported it. We liked everything.
Price was very good and staff was very good. None but there was a closer Hampton inn closer to the tourist streets.
Staff We did online check in and they didn't use it
Fairly close to the city market and river street. $5 UBER ride back and forth or about a 4 block walk. Staff was very friendly and helpful. Valet parking only, and it's $18 per day.
We really liked the walking proximity to everything. If you walk, bring a backpack for water and stuff you buy. The staff was Southern hospitality at it's Savannah best. The hotel was clean and they provided plenty of towels for the pool. For downtown, the rate wasn't bad. The railroad museum, a revolutionary war battlefield, and the Savannah Visitor's Center are right there. I thought there could have been a continental breakfast in there and some clarification on how/where to park would be nice. If you don't do the $18 for valet, then you'll pay about $5 less (a day) for the city parking garage across the street ( it does depend on what part of the week it is for what you pay). There is only one choice of pillow and that's squishy.
old savannah tour was the best
Very clean, spacious rooms. the staff with extremely nice and valet was very convenient. The location is perfect for river street and the other tourist spots. This was my first time staying at courtyard Marriott and I will definitely stay again.
Located across street from Civic Center. Even on 5th floor we could hear red light green light traffic all night.
I wish that we could've made our checkout time later than 1pm.
Good location. Lack of details. Towels are old with stains. Seems to be below Mariott standard.
Mary the concierge was wonderful!!
The room was clean and the location of the room at the end of the hall, provided a quiet and restful night of sleep. The staff was friendly and eager to answer all of our questions. That the $25.00 parking PER night was not disclosed until we arrived. So the $105.00 value price for the night with the parking actually more than other hotels. The information about the hotel did indicate that parking was provided but never dreamed I would be charged a fee and then per night. Since I had already prepared for the hotel, my hands were tied. Many friends have inquired about my visit to Savanagh and where we stayed. I informed them about the my experience at the Hilton as being a great hotel but to watch out for the unknown ( parking).
Every one was very nice, helpful, and efficient Maybe new shower curtains
The location is great, right on Bay St and within walking distance of major sights. I did not see beforehand that parking is $25 per night and that there was no complementary breakfast (I believe the price was $12-15 per person). The fitness center offers only a couple cardio machines and a set of free weights with hardly any room to use them.
Great location to everything! The lobby was beautiful. Rooms were typical for a Hilton Garden Inn.
I arrived a little after 12, They would no one at the valet to greet me nor to take my luggage, after checking into my room, roughly about an hour , I dialed room service, the front desk, and none were available when I call, I stepped out to the hallway to get ice and ice machine was broke come that evening I stepped out to pick up a friend , And it took a half hour for me to get my car for the valet was somewhere in the building doing something else, I could've paid less for better service that I received at this hotel, I am completely dissatisfied
My girlfriend and I stayed for 3 nights in June 2016. My room was very comfortable, spacious, and clean. The staff was, for the most part, very kind and helpful. The shower in my room was somewhat tricky to use. Though, once we got it working it was fine. The wi-fi didn't work at all. It wasn't something I needed so I didn't bother to speak to a staff member to figure it out.
Pleasant atmosphere Late in day to check in. When the clock struck 4:00 magically the room was ready. Nothing before. Hard to believe.
The bathroom needed updating as well as a good cleaning. Felt like I needed to wear flip flops to even go into the bathroom. The Valet also lost our car keys for an hour and a half to finally find them in another guest's car.
the location was great, close to good restaurants and in the historic district
Had a pool view, but didn't realize the pool was being renovated. There was construction going on every morning that was right outside our window.
Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again! The public restrooms were in need of attention but not bad considering the river street location
I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.
This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!
Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent. We were on a tight schedule and we're not able to get into our room until 4:45, 45 minutes after check in time. That ended up causing us to cancel dinner reservations. Cleaning staff was extremely loud and we were unable to take an afternoon nap because of this. We were able to hear every footstep and movement from adjacent rooms and floors which became extremely annoying.
Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!
I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening. No free parking. You have to park in public parking which costs $15 a day. Walls of rooms are very thin so you can hear every bump and bang in the rooms next to you. Was not impressed with the shower...the water pressure was not good.
Beautiful charm in prime location. Staff is friendly as well. Overall great stay. Slightly too dirty for my liking (blood on the toilet seat, floor didn't appear clean, shower curtain dirty on inside as well). Also...they will stick to their 4pm check in time. We arrived around noon and was told the it was going to be several hours until the room was clean despite confirming through Kayak that my arrival would be between noon and one pm. They did accommodate my request for top floor, but could have cleaned a room and called as soon as it was ready.
Loved the location and the history of the hotel. Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .
Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic. Our room was right next to the ice maker, and the noise kept us up. The bed and pillows were not very comfortable.
Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.
Only gripe is with parking during check in.
The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.
The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again. The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
Comfortable, clean, convenient. Loved the facility. Would have liked to have had a sauna and/or hot tub at facility.
The location is great. The staff is generally nice and friendly. Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
location is great Lobby bathroom was filthy.
The bed was comfortable and the room had a nice view. My room was close to the elevator and you could hear the people getting on and off plus the elevator operation vibrated through the walls. Also, the shower head dripped
Nothing Everything! We booked a king and gave us a double! Hotel was extremley loud could not sleep what so ever!!!!
The room was full of character and the bed was so comfy! The location was within walking distance to the rstaurants and night life. None-we loved it!
The staff was incredibly helpful and personable. The decor was beautiful and we loved our room (although I will try for room 421 next visit). The housekeeper assigned to our room did not do a great job. When we arrived our floors were not well swept and she left an empty drink cup on the night stand.
Is a nice classic hotel with history with large amount of stories, has a lot of caratehtere , nice staff, bar, restaurante and concierge, best location in town , So noisy that at 7 you are up impossible to sleep beyond that time, terrible breakfast, no minibar and the bathroom very nice but if you have not worked at the circle du soleili impossible to have a shower or climb in to the bath.
The breakfast in the sun room was wonderful. The staff was very nice and helpful. Also the wine and cheese in the afternoon was wonderful. Yes. When I first checked in my room down that long hallway on the 3rd floor I got a very uncomfortable feeling. After finding out that this hotel was a stop on all the tours including the ghost tours I grew even more uncomfortable. Please stop the tour buses from stopping in front of the hotel for their stop to tell about the hotel full of ghosts.
I really liked the soft beds and comfortable pillows. Breakfast was lackluster.
The hotel staff was friendly and very helpful. The hotel is located in the historic district and within easy walking distance to many sights. Our room was was very comfortable and clean.
Nice hotel near to everything
Everything was up to par. Comfortable room, great breakfast and good location
The hotel was lovely. We are already planning a trip back later this fall and will stay longer if we can get a good rate.
The staff was excellent courteous and helpful. Great location. Easy to walk to most restaurants and attractions. Parking
From entering the stunning lobby to the beautiful room, everything was wonderful! The staff was extremely welcoming and helpful. The complimentary breakfasts were served in a sunny and comfortable room, one of my favorite features of the hotel. Located at the center of the historic district, it is the perfect location to begin the historic walks and tours. And being in walking distance of many great restaurants and pubs was really fun for us. The on-site gourmet restaurant/bar provided a perfect end to the day. This was the best hotel stay we've ever experienced! It did not have a gift shop.
I loved the hospitality & very clean, comfortable rooms, as well as the daily breakfast & wine/cheese reception. And great location. No gym or swimming pool.
Great staff very helpful. $2.00 for a coke kinda high valet parking great service but price to high
The staff was incredibly friendly and the room was very clean, looks just as the picture did NA
Staff very friendly and helpful. The guys with the valet parking were great and very helpful about finding locations we wanted to go. K now it was the holidays,but several days concierge was not available. Front desk pitched in to help.
It was clean, it was centrally located, the staff was nice! Nothing I enjoyed my stay very much!
Pretty room, cool shower, comfy bed. I stayed here one night for business and was able to walk to a great restaurant downtown to meet my clients. After driving around downtown a few times I decided that the Hampton Inn and Staybridge Suites looked like a slightly better location. I can't really complain with only one night spent here. Actually I will say that the hotel did not mention a mandatory $25/night valet parking charge that I was hit with when I pulled up to the front door. That's annoying. Let me park my own damn car or tell me in advance.
It was a pleasant stay. I do wish the location was on the river sideof the street. We might would stay there again but we prefer to stay on the river side of the street.
Upon arrival staff was great. Very friendly and accommodating. Enjoyed valet parking. Was worth the $25. Room was very comfortable and clean. Was a great distance from River St. Though I had some issues, they were miniscule compared to the location, comfort of the room, and the friendliness of the staff. Asked for the air to be on and room to be cold upon arrival. Air was not on like I requested. Room was warm. Adjisted the air to my liking then left the room to tour savannah. Did not realize until after walking River St. then comimg back to the room that the a/c was not operating properly. The shower door was broken upon arrival and had to call the front desk to have it fixed. Maintenance showed up quickly to fix the situation. Also requested a quiet room due to the fact we were travelling with a 2 yr old. My room was next to the maintenance/cleaning closet and service elevator. Due to constant flow of people coming and going next to our door it was hard to get my child rest comfortably.
bed was very comfortable room service was poor. food was cold, ice cream melted. bathroom very small and not multi user friendly. they are in the process of a renovation so I will take this into account.
2 Double beds in room. Problem in one bed with irritation/ bedbugs? No shoe cleaning cloth, Parking was valet only and extorionate. Bar area very poorly designed.
The beds were very comfortable, and the staff was very friendly. It was also a fantastic location.
Location Price of room, cost to park
The bed was great. I didn't find the front desk to be particularly welcoming. The room was pretty shabby for the price. Carpet needed repairing, furniture worn, bathroom in need of resurfacing and paint.
Attended a concert on River Street
the hotel pool was 90 degrees which was perfect during the winter. The hotel staff were excellent especially the gentleman at the front desk.
The staff was very friendly; the breakfast was nice! It was not as close to the historic district as said. It was actually across the street from a housing project. There were no people hanging around so safety was not problem. The walk to all of the shopping and restaurants was just too far.
The people behind the desk were cool.
Everthing was fine for what we needed. The A/C unit did not work as well as it should have...didn't have time to discuss with manaagment as we were there less than 14 hours...
We arrived late and were given an extremely warm welcome and were checked in in a very professional and proficient manner. The room was very comfortable and was huge. Unfortunately due to our late arrival we didn't have the chance to use any of the hotel facilities. Breakfast was fine and being inclusive of the room rate was a bonus.
Staff was very nice Only one set of washer/dryer for laundry = it can take a guest over 3 hours to do laundry ---- also, there should have been some sort of shuttle to riverstreet.
Please write at least 15 words
Savannah = Had some issues with Comfort Suites. Had another guest enter our rm. on Sunday evening. Staff not concerned with our satisfaction.
Valet Smell at night from the paper mills
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
Location 2 month advance reservation, and was put in a handycap room.
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
The hotel was so nice. We loved the river view. Nothing. Everything was great.
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
Great hotel .great staff Nonr
They list limited free parking. What it should say is no free parking. There is a handful of paces shared by multiple buildings...the hotel has three lots that you have to pay $12 a day to valet your car. It's ridiculous. If I'm paying to stay at your hotel I shouldn't have to pay extra or worry about parking.
It was all modern/contemporary and designed very unique. Lobby was really cool. Complimentary breakfast was AMAZING--- we chose the hotel because it was included (which is hard to come by in that area) and it did not disappoint! Parking was $20 per day with the hotel valet. But there was a parking deck right next door that was only $5, so we parked there instead.
Staff was friendly and accommodating. Location was okay for us. Hotel was undergoing renovations. Bathroom doors in the room did not close. Had to go through three rooms to find one that was acceptable, but even then the room we were in had issues. Not enougbsestingfor breakfast people were sitting on the floor in the hallways eating.
We love this hotel and decided to stay even though there was construction taking place. Our room was out of the sound of the construction but the lobby! Oh MY! We had no idea. Jackhammers as we walked in. Deafening. And the breakfast was in 2 small, crowded spaces, instead of the lovely lobby where it usually is. See the other side.
We were able to walk to most places we were wanting to go and beds were very comfy! Wasn't crazy about fridge being in bathroom.
Cleanliness, pricing and breakfast included. Distance (approx 4 blocks) away from the center of Old Town Savannah.
Staff was friendly rooms are clean location was great Breakfast was not good at all poor selections Pool is very small No pay per view
Nice employees, decent breakfast, walking distance to all main attractions/restaurants/bars. Construction going on right outside our room was extremely disruptive, bed could have been a little more comfortable, weak water pressure in shower.
Great location. ,Great location. Maybe a little too close to the River Street bars, expect a loud crowd outside after the bars close. Considering this hotel was considerably cheaper, my expectation Maybe a little too close to the River Street bars, expect a loud crowd outside after the bars close.
I found the location great. It was well within walking distance to many tourist attractions. Breakfast was excellent, lots of choices. Rooms were clean. It was very loud as my room faced Bay street. However I asked tge front desk staff if I could be moved and they accommodated my request the next night.
The hotel is in a wonderful location to explore both the River Front and the Historic District. The staff were extremely friendly and the free breakfast is great! Coffee and tea are available 24 hours, which was nice for us in February, it got quite cold at night so it was nice to come back from a long walk along the Riverfront and be able to have a decaf tea/coffee before bed to warm up. Also it is pet friendly! Next time, our dogs will definitely be coming with us. Savannah loves their pets, which was very cool to see! There isn't much I didn't like. The water pressure was not very good and there was a dent in the dry wall that needed to be fixed. But overall, the rooms were very clean, the beds for comfy, and it was a great location. Great bang for your buck!
Was in walking distance of most of the things we wanted to see & do. Parking area $15 per night
perfect location to walk to downtown/river street. Parking.
Location near the City Market; daily breakfast; Housekeeping; noise level on the "quiet" side of the hotel
Breakfast Noise during night
Liked the location, the price, breakfast included