Shanghai Hotels near CITIC Square

Pros: What is nice is the Zen atmosphere of the lobby though. The spa as well is very nice.

Cons: For a 5* hotel it's not what you would usually expect. The service for breakfast is ridiculous ( you can wait up to 15minutes to get a coffee). Breakfast choice is very limited and not a wide choice of options for breakfast. A la carte breakfast is ok but be ready to wait another 20 minutes after the coffee. Lights in the room are not strong enough in the bathrooms and you can hardly see yourself in the mirror. The hotel is quite nice overall but doesn't deserve a 5* rating but more of a 4*.

Pros: the quiet and homy atmosphere of the room as well as the excellent sport facilities and good service from the concierge

Cons: The food outside the lunch and dinner at the seconc floor is very poor and so is the breakfast every dish is not appealing and the eggs ordered separately are like a food chain eggs ...............

Pros: Timeless design, spacious rooms and the heavenly treatments at their UR Spa. A staff has been very kind to get me a DiDi (uber) using his personal account as it was impossible to find any taxi during rush hours.

Cons: No toothpaste and toothbrush in the room (as per Local Authorities' latest requirements).

Pros: Design, ambience, service

Cons: difficult to get a taxi or car

Cons: not very clean as some hairs were seen in the shower room by the side of the shampoo when I first entered.Told the housekeeping lady the next day but still saw one hair....

Pros: Good quality rooms and facilities, decent location

Cons: Sold a breakfast package on arrival that didn’t seem to exist, manager did not believe us when we raised it on checkout Pool area excellent, trying to order food there a complete disaster. No one answers, then told that some items are not available after 11am, we had been trying to order since 10.30am... For a high price point, not really good enough

Pros: Breakfast was ok but not outstanding. Charging of small things is ennerving.

Cons: I was not so happy with the checkin and the facilities. Hall is quite crowded. Long checkin table bring a kind of school hall atmosphere with it. If you put "spa" in your name, you should be one.

Pros: Amazing pool and steam room. Great restaurant. Being able to order room service from a place with a Michelin star was a read treat.

Cons: No pedestrian walkway to reach the hotel from the street.

Pros: highly recommend to friends and family members as the services provided is very satisfactory

Cons: shower water pressure need to upgrade to higher pressure

Pros: Very personal touch and very friendly and engaged staff... the small little extras made it so special

Cons: Rooms need to be updated

Pros: Staff. Concierge

Cons: Tv appareil. Very old

Pros: Very clean

Cons: Front desk stuff needs more training and 24/7 services

Cons: Front desk could not locate booking made on hotels.com

Pros: Friendly staff always at your service. Very good Will come back!

Cons: wifi speed and connectivity

Pros: The hotel was conveniently located and staff efficient and helpful. Facilities were good as well (gym, lobby bar, etc). Suitable for business travel.

Cons: The rooms were a bit dated and could definitely use an upgrade. Unfortunately they didn’t feel as luxurious as a normal 5-star Ritz Carlton hotel.

Pros: Pool/sauna was clean; breakfast was awesome. Great service by staff at breakfast.

Cons: It took unusually long to have our bags brought in our room.

Cons: Breakfast not suitable for Non-Chinese residents Value Vs stayed

Pros: Staff, food, room size. Bed was great

Cons: Nothing to complain

Pros: The room service was extraordinary. The facilities were the best we had stayed in and they were spotless. The lobby staff were very friendly and always had a smile. Our room cleaner, Ida was absolutely lovely. On our final days she left a wonderful note wishing us a nice stay and made a cute bear using towels. Very artistic and homely. She also put a lot of water for us. Just fantastic, 100% recommended.

Cons: The continental breakfast was incomplete for a 5 star hotel.

Pros: Very friendly people in every area of the hotel. Outside view of the city very cool. Particularly appreciate the quick and thorough work done by the electrical maintenance team when I blew a fuse in the room when plugging in an American Power strip. Thank you for being so incredible nice and quick about fixing this issue. :)

Pros: This facility offers very comfortable beds and an excellent morning breakfast buffet. It's my go-to hotel when I am in Shanghai on business.

Cons: My room had a clear space for an iron, but it was missing. The hair dryer was cracked and broken, though it still operated. The shower door did not close well, and after every usage, there would be a significant puddle of water on the floor outside the shower (or a fully soaked towel).

Pros: Another great Stay at the Shangri La in Puxi , this is our second stay and it was great , the Room was awesome , with a view to the bund over the City , great big Livingroom and great bed , also the bathroom was great , we had executive Lounge and the Food was great , especially for afternoon tea , everybody was friendly and asking for our wishes ! especially the breakfast at the Lounge was great with some items to order , The Eggs benedict are a Dream ! Also the Location is perfect , in the middle of the City , with lots of places that can be reached by foot , from malls nearby to sites and to Restaurants or bars - perfect - our last 3 days Vacation in Shanghai - a dream ! Staff was always paying Attention - i want to Point out the guy at the entrance who always opened our Cab doors when we arrived or helped us in when we left !Also all the Staff in the Lounge - always helpfull and nice !

Cons: The check in took a bit Long but due to lots of People , also lot of traffic at the Hotel Entrace - this means waiting time for cabs or did is longer during peaktimes .

Pros: Loved our stay here. I used the gym every day. It has a great outlook and is well equiped. The machines were all set up with a towel and water, just waiting to be used. Comprehensive weights equipment and yoga mats provided. Breakfast was a feast and the staff were super friendly and efficient. The rooms were delightful and quiet. Great block out blinds at night (my husband is a light sleeper if there's light entering). Evening turn down and towel replacement, if needed. We enjoyed a view over JingAn Temple. Generous bathroom with quality products. Heated floor and heated towel rail.

Cons: We had pre dinner drinks at Calypso bar. The service could have been much better. After being seated and handed a menu, eventually I had to approach staff to place my order, as they were too busy talking between themselves.

Pros: My friends and I stayed at this hotel for a "staycation". We utilized the spa services, specifically massages and facials. My massage was lovely.

Cons: Two small things. My friend got a facial that was costly, and not only did the facialist get lotion in her eyes, but she also felt it was rough. The other thing is I needed a sewing kit to make a small repair to my dress before dinner, but this was not available in my room or at the concierge. The concierge asked if I could wait 5 minutes while she got one from Housekeeping. 5 minutes passed and I needed to leave to make my reservation on time. This was unfortunate.

Pros: Girls in the Lobby lounge were very nice.

Cons: The staff needs to speak better English at a 5 star hotel chain. Especially the front office staff left a lot to be desired. First and last guest contact.

Pros: The view from the window from room 5703 was just fantastic!

Cons: I want to have Toto washlet on the toilet.

Cons: The whole experience disappointed us. During the stay, the water pipe got problem and water was stopped for a while. Hotel didn’t inform us only after we called the service then only told yes it got problem. After a while, the water came, I went for showing. Who knows the water became fully yellow, and didn’t clean at all. I just washed hair and had to stop and step out. We asked for changing the room. However the hotel gave us a room with strong moldy smell (seems like long time nobody stayed). That time I had flu with headache. We asked to change another room which can be stayed and at least let me finish showing. However the manager Wang Bella said it is not their problem it is pipe problem and asked us to check the room one by one. Is it joking? No apologies, no solving the problem immediately but asked me with bath robe to wait for more than 20mins. Really ridiculous! Is it our request to much? Finally they agreed to upgrade to suite room. Another ridiculous thing happened when we checked out. They asked us to TOP UP the suite room fee. But when they upgraded they didn’t inform us that we need to pay, and overall is it our fault? We really feel disappointed. Is this a 5 star hotel servicing? Not at all:

Pros: The service and food & beverage in the Horizon Executive Club are excellent and the personnel are very friendly with children. We will definitely come back!

Pros: The location, design, large rooms and particularly the heating bathroom floors were my favorite features. I am a frequent business traveler and this used to be one of my favorite Shanghai-La properties in China, which makes this all the more disappointing - read on.

Cons: Despite the wonderful hardware and location, service was extremely poor this stay. I am not sure what happened since my last stay some time ago, but to illustrate: (A) The check-in took over 20 minutes with the front desk arguing with housekeeping on the phone and me just standing there after a long trip. May I suggest just letting the client sit down with a coffee or just tell me to get a bite to eat close by and come back later - I would wager your customers are not really interested in the details of why rooms were not ready or released on the system by 4:30pm. Also, you guys need to manage the queuing system for front desk - it’s chaos. (B) People put the DO NOT DISTURB light on because they do not want to be disturbed. Calling and waking me to ask WHY the DND light was on and asked me to leave and turn off the DND so the cleaning team can clean is just unexpected and not Shanghai-la. What is this, a shared dormitory with cleaners who only come in once a day between 12 and 4pm? (C) Out of the 4 day stay, tea bags were not replenished for 2 days, and creamer was not replenished on one of the days. Not a big problem, but shouldn’t there be some sort of a system? Do I need to next worry about whether the towels were replaced or the toilet scrubbed? Overall the staff feel like they were quite inexperienced but also on a tight leash; People seem more focused on getting their job done and assigning responsibilities rather than making the customer happy. This is a problem for a high end hotel. I rarely write reviews, but choose to do so this time because I have a very long history with the hotel. You have a problem at this property, please look into it!

Pros: Very nice facility

Cons: Staff I have a problem speaking English

Pros: My room was perfect it is 4902 10000000%

Cons: Nothing

Cons: The staff and the lady manager was outstanding and very helpful during my stay

Pros: Excellent luxurious hotel, comfortable big rooms, amazing bathroom and view

Cons: Nothing

Pros: The room and bathroom are all very clean and beautiful

Cons: Breakfast is horrible and not value for 70$

Pros: What can I say? This is everything you expect from a St Regis hotel. The decor is opulent, the staff are very friendly and the facilities are brand new.

Cons: Nothing. My short stay was perfect. I just wish I could spend more time enjoying the hotel facilities.

Pros: Big bathroom

Pros: Very nice and comfortable. Close to metro station

Pros: Everything

Cons: The location

Pros: Ambience

Cons: Lack of bars

Pros: Location was good. Staff were really helpful with fluent English.

Cons: Could have more breakfast selection.

Pros: Bed very comfortable. Hotel facilities excellent. Would definitely stay again when next in Shanghai

Cons: Nothing we can think of.

Pros: I like the location and convenient. The bed is comfortable, but the pillows are too soft for me.

Cons: The hotel is getting old. It needs renovation.

Pros: bed

Cons: no pool when I booked thinking pool will be available

Pros: Variety of food at breakfast

Cons: Waiting time at reception check-in

Pros: Location was great, close to Metro and decent restaurants.

Cons: Swimming pool was closed.

Pros: Easy to get to by the metro, this hotel was a great value. Very nice rooms and a friendly staff, I very much enjoyed my stay. Easy walking to restaurants, the Jing An Temple and shopping.

Pros: Location was awesome! Walking distance from great local food and shopping malls.

Cons: Bed was very, very hard.

Pros: Very nice location, big and confortable rooms

Cons: No plugs on the nightstand

Pros: The comfort.

Cons: The variation of breakfast could be better. As I am unable to eat pork-related, there wasnt much choices for me except porridge. The sink and bath-tub, is clogged on alternate days.

Pros: Location

Cons: Breakfast to expensive Check out line in the morning to slow security guy lurking in front of the sign in the lift lobby off putting swimming pool closed

Cons: No vegetarian indian food....when there were so many indians staying

Pros: Excellent location and good service.

Cons: English might be an issue but it is still better than most places in China: