Rent a Jeep in Shelton

Worst car rental experience in my entire life! I've rented a car several times, with different companies and different cities and countries, but this was without a doubt the worst one. I arrived at the location and there was no car, the rude attendant informed me that there was nothing to do as it was just a commercial outlet in partnership with Hertz and told me to go to Hertz in the neighboring city. I had gone by Uber, my Uber had to wait for me and account for an additional waiting fee and then another additional fee for going to another address with me. I arrived in the other city with 5 minutes left before closing, also poor service as the attendant wanted to leave and barely wanted to pay attention. First she asked if I wanted a gas or electric car and I informed her that I preferred gas, at the end of the whole process she wanted to charge me 150 dollars for something that I reserved for 74 dollars, I said I wouldn't pay and she started saying that that amount was of an electric car, that an electric car was bad because it took 4 hours to recharge and so on. I said I would get the electric one as I wouldn't pay extra and she refused to make the exchange and said she would give me a discount on the one that was already ready. In the end it cost 90 dollars and I ended up keeping the car because I saw there was no point in arguing. I got into the car and it didn't have a full tank, I took a photo of what it looked like. On the same day, I sent an email with a complaint requesting a refund and compensation for the extra amounts spent due to the company's incompetence. They didn't answer me and I ended up returning the car to Bridgeport so I wouldn't have to go back there. Now they're saying it's still open in the system and they can't locate the car. I took photos of it and sent an email on the day and time of return informing that I left the car there.

2.0 Poor

Anonymous, Mar 2021

Pros:

Not much - the rep at the satelite pickup location doesn't answer phone calls. He said I could extend the rental as needed. When an extension was necessary he again was not reachable by phone. I had to call a main location who informed me that if I didn't return the car at 2pm on Friday and kept it until Monday (when my vehicle would be ready as per the delay from the autobody) I would incur a $56/day rate (up from the $40/day I had already paid) plus a $250-300 surcharge because I booked through Kayak, they were unable to extend the existing reservation. When I inquired about creating a new booking direct with them from drop off time until Monday they said that would cost me an additional $500.00. I contacted my insurance agent who suggested I call customer service to have them call Hertz on my behalf to negotiate a more reasonable rate, Hertz told the insurance adjuster "they would not discuss my business with him." The adjuster was able to secure me a new rental with Enterprise for $159 through the weekend, however due to Covid Enterprise would not pick me up from drop off at Hertz. I had to hire a taxi service to get from Hertz to Enterprise. All of this was extremely unnecessary. I will never book another Hertz rental again.

Cons:

Everything - Hertz had every opportunity to provide better customer service, competitive rates and to be more accommodating.

Dollar

6.4

Okay

Best rated

Cheapest deal

Most popular

One location in Shelton

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from$33/day

Locations in Shelton

350 Bridgeport Ave Unit 6

+1 203 225 0448

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00

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Priceless

3.4

Poor

One location in Shelton

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Enterprise Rent-A-Car

No score available yet

5 locations in Shelton

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Locations in Shelton

2 Amity Rd

+1 203 397 4999

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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21 Clifton Ave

+1 203 734 6065

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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514 Bridgeport Ave Unit 599

+1 203 925 1394

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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835 Boston Post Rd

+1 203 931 4090

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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920 Boston Post Rd

+1 203 876 2620

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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Reviews

10.0 Wonderful

Anonymous, Apr 2025

Minivan

Perfect. Easy pick-up and return

2.0 Poor

Anonymous, May 2024

Economy

Despite having a reservation, they did not have a car for me. All the cars were taken to a different branch per the employee. I was not contacted prior to my arrival.

10.0 Wonderful

Mary, Dec 2023

Full-size

Clean car and fast pick up

3.2 Poor

Thomas, Aug 2020

Pros:

Staff was friendly and helpful

Cons:

Car was dirty, gas tank was empty, no one there when car returned during business hours

Sixt

No score available yet

One location in Shelton

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Locations in Shelton

371 Derby Ave

+1 203 772 1143

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00

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Reviews

2.0 Poor

Anonymous, Sep 2022

Wasn’t able to rent a car because i didn’t have a credit card but was going to pay with my debit card or cash ans I wasn’t allowed and they didn’t have the car i reserved anyways so never actually rented a car from them

2.0 Poor

Kate, Dec 2020

Pros:

Staff was nice

Cons:

Company has hidden fees and charges your not made aware of until days after you return the vehicle, like not being able to cross state lines. If I knew ahead of time I would not have rented here and won't ever again. Shady and sneaky.

4 travelers who rented a car in Shelton gave the car agency they used an average rating of 4.2