Reviews for Sixt in Atlanta
- All reviews 100%
Feb 13 2017
Bait and switch
Cons: Car was located, according to the counter staff, 25-45 minutes from the airport by cab depending on traffic. The reservation was for $95 for 5 days, prepaid. The best they would do for a car at the airport was $245. When I asked if I could cancel that reservation and not be charged, they assured me that would be no problem. I rented a car from another company, then a day later received an email stating that I would be charged the original $95 since it was prepaid and couldn't be refunded.
Jan 3 2017
Need for better management
Pros: I booked Hyundai Accent, Chevrolet Spark or similar but was upgraded to a Hyundai Santa Fe because they could not find the car-type reserved.
Cons: I got a phone call this morning asking me to return a car I turned in yesterday! After I explained that there was only one receptionist when I returned the car, I was put on hold while the lady searched for the key. Fortunately, she found it and I was sent a receipt via email.
Jan 2 2017
Pros: Awful customer service, the lady at the desk was rude and disrespectful. It took me 3 days and the threat of calling the BBB to get my money back.
Jan 1 2017
wrong car, right price
Pros: The price was great and pick up and return was easy
Cons: I specifically rented a mini SUV based on the vacation we were taking. When we got to the rental spot, we were informed that they didn't have any SUVs at all but offered us a Cadillac instead. While the Caddy was a delight to drive, it was not what we asked for or needed for the trip but we made it work.