Reviews for Sixt in Atlanta
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Mar 21 2017
Give your review a headline
Pros: I had to return the first vehicle. The seats were dirty; the vehicle was not vaccumm. There was a light on indicating the wheels need maintance.
Cons: Returning the vehicle, I asked for a reciept. I was told I would receive one with in the hour. I had to call back several hours and request the reciept again.
Mar 15 2017
Beware if you Pre-Pay
Pros: I ended up with a 2016 Yukon with under 20k in miles. The exterior was clean and had minimal damage. However, the trouble it took to get the car outweighed the overall value.
Cons: I arrived to pick up the vehicle early, there was a long wait. Upon being called to the counter I was advised that my vehicle (full size) was no longer available. Upon questioning they admited that they gave it to someone earlier (who hadn't pre-paid by the way). I was offered another vehicle which was a smaller class but luxury and told that this is their policy. I had to keep pushing to get another option as I selected FULL SIZE for a reason. Finally I was sent to another location (10 miles away in rush hour traffic) and told they had enough vehicles after I had to ASK them to confirm before I drove all the way there. I am going to shorten this because my blood is starting to boil reliving it. I arrived at the second location over an hour later due to traffic and was told that they don't give out cars since all of their cars are already committed. I asked for management, (did no good) but the other girl at the counter must have called them because she came over and said they were told it was okay to give me one of the 4 full-size cars they had. Now the fun part, she pulls up my reservation to transfer it to their location and discovers I pre-paid which apparently is a no no within their system. I was told they couldn't give me the car but I could pay for it and wait for my refund, but I would be paying the full price (same day rental rate)!!!!!!!! Much more transpired, and ultimately 5 hours later I ended up with a vehicle. The car was nice, but smelled like marijuana, had sticky stuff all over the compartments and steering wheel. Did not have a full tank, but they marked it did. Had no windshield washer solution, oil monitor stayed on giving warning that there was only 20% left. Not the type of thing you want to deal with when getting on the road. Also the tire pressure was very low so I had to do some maintenance stuff on a rental car! ughh Oh btw did I mention you can't get a live person on the phone when you call them to address a pick-up issue
Feb 13 2017
Bait and switch
Cons: Car was located, according to the counter staff, 25-45 minutes from the airport by cab depending on traffic. The reservation was for $95 for 5 days, prepaid. The best they would do for a car at the airport was $245. When I asked if I could cancel that reservation and not be charged, they assured me that would be no problem. I rented a car from another company, then a day later received an email stating that I would be charged the original $95 since it was prepaid and couldn't be refunded.
Jan 3 2017
Need for better management
Pros: I booked Hyundai Accent, Chevrolet Spark or similar but was upgraded to a Hyundai Santa Fe because they could not find the car-type reserved.
Cons: I got a phone call this morning asking me to return a car I turned in yesterday! After I explained that there was only one receptionist when I returned the car, I was put on hold while the lady searched for the key. Fortunately, she found it and I was sent a receipt via email.