Book Payless car rentals in Atlanta

Sat 4/29 Pick-up
Noon
Tue 5/2 Drop-off
Noon
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Reviews for Payless in Atlanta

  • All reviews 100%
4.2/10 Okay
Based on 135 reviews
  • 3.9
  • 4.0
  • 3.5
  • 3.6

Recent reviews

Most recent
    2.0 Poor
    Full-size
    Apr 28 2017
    They overbooked so I'm out of luck
    Cons: I arrived at the counter at the appointed time only to be told they'd overbooked and had no cars; sorry. I waited 2 hours when they said they might get some but no luck. The odd thing is their website was still accepting reservations for my time when I checked it. These guys are both dishonest and incompetent. Go someplace else if you need to rent a car.
    2.0 Poor
    Van
    Apr 23 2017
    Did not have vehicle and lied about paperwork requirements
    Pros: Reservation was for 11pm. Payless oversold and ran out of vehicles. Instead of trying to source one from another company (Avis owns Payless and a few other brands), the agent lied saying I needed a utility bill matching address on license if renting with an instate license. This is only true if using a debit card. I was using a major credit card. I went to Budget directly who had the same rate, bigger vehicle, and no hassle.
    Cons: Lazy desk agent just wanting to finish shift as soon as possible. Not keeping promise of reservation. Lying about requirements to get out of having to admit overselling. Slow line at the counter. Not being able to service the customer.
    6.0 Okay
    Economy
    Apr 19 2017
    Pros: Car was fine.
    Cons: Price quoted was changed at the counter by rental company. Reps for company were rude and forced the purchase of "optional" services. One customer broke down in tears when speaking to this company. Customer service of Payless was atrocious. I would not recommend that you carry this company on your service.
    4.4 Okay
    Full-size
    Apr 6 2017
    I've never reviewed anyone or anything until now- NEVER USE PAYLESS
    Cons: - The car I reserved only 20 minutes before getting to the counter wasn't there when I got there. They tried to give me a lower class of car for the same price since I prepaid. I had to correct them to get the fair rate. - Upon return there were so many little hidden scam fees on my rental. A two day rental on the compact vehicle ended up costing me $212. I returned it with an 8th of a tank missing and they charged me $60 for gas. - I asked to close out on a different card than the one I used to reserve the car which they said I could. I reminded them when I closed out and they said no problem, then they ran the wrong card and couldn't reverse it. I asked to speak to a manager and they said I couldn't and there was nothing I could do, I'd have to call the customer service number. I wasn't satisfied with that answer and they started threatening me to call security if I didn't step away from the counter. THEY escalated the anger so quickly when I should have been the only one angry. I was recording them the whole time when things seemed off, once they realized I was recording they tried to tell me it was illegal (it's not) and I would be arrested if I didn't stop. - I called the 800 number they directed me to and it was past 5 so nobody on the other end could help me. Went back to the counter to say "I've worked in MANY different places where cards are ran and there's always a way to reverse a transaction. They said I didn't know what I was talking about and called security over just for asking to speak to someone higher up than the counter person. Airport security didn't know what was going on so they took the counter person's word and they forced me out of the building. - Finally got in touch with someone at the 800 number the following day and they said it was too late to change the card but the people at the counter absolutely could and should have canceled the transaction. I was right all along and made to look like some criminal. This was hands down the worst experience I've received anywhere, from any company as a paying customer. I've been to jail before and was treated better by the police than Payless treated me.

Where can I find Payless car rentals in Atlanta?

2200 Rental Car Center Parkway, Payless car rentals

Address

2200 Rental Car Center Parkway

Phone

+1 404 768 2401
Payless
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