Book Payless car rentals in Atlanta

Cons: I reserved the car allowing 3 1/2 hours to get from the Atlanta airport to the South Carolina border (typically less than 2 hours) to see the total eclipse. That morning I tried calling the desk multiple times to confirm that a car would be waiting for me. No answer. Sent an email to help desk asking for same, no response. Finally called the call center and they assure me that my reservation would be honored. Atlanta airport was very efficient and I was at the rental desk in record time - but had to wait almost 2 hours for a vehicle. Traffic was heavy - I expected that. Ended up missing eclipse by 15 minutes. non-experience was priceless!!

Cons: 1. The agent quoted $5.99/day for LDW - it ended up being $75 for four days, so that was misleading. 2. The car class I reserved and paid for was not the one I received (I got one class SMALLER). 3. The car upholstery was stained and very dirty on all the seats. I used hotel towels to cover them up. 4. All the windows were dirty on the inside and outside - I had to stop at the first gas station I found at the start of the rental to clean them myself. 5. The tire noise was so loud I bought foam earplugs to use the car for the interstate driving.

Cons: Company oversold It took over an hour waiting for a car to be available I missed an important business dinner Counter was very rude when I tried to explain that it was important for me to get a car in a timely manner They apparently had a couple of cars available that they wanted to keep for customers with no reservations in order to get a higher rate for them After an hour of arguments they agreed to give me a higher grade car

Cons: i admittedly put the wrong arrival time down (12 pm) and arrived at 10am. But they would not give a car at that time and were going to make me wait. They get an "F" for flexibility. I will never use them again and they were not friendly at all. I guess since I used Kayak for my rental, they were not inclined to help me.

Cons: Unfortunately upon arrival I received information that the insurance coverage I purchased online would not count and in order to receive the car I would need to purchase insurance from them directly because third party insurance was not accepted.

Cons: Being wait listed for 45 minutes when we arrived, smoke smell car, trying to talk to customer service and no one ever answered the phone

Cons: Upon arrival to the airport, there were no cars available for 2 hours with Payless.

Cons: No cars available when I needed my rental 1030pm

Cons: Price was higher than what I booked online. Wasn't told until picking up the car that it would be about $10 more.

Cons: The fact that I picked a car from online options, called twice to verify later arrival, only to find no cars on arrival in Atlanta.

Cons: We had reserved a car for pickup at 5 pm. We were 3 hours late due to our flight being delayed and they had already given away our car and were sold out. They told me that was their policy. In my 40 years of traveling, that is the first time that has happened to me. Seems like a ridiculous policy as renters have no control over the airline schedule. I will never rent from payless again!

Cons: Poor customer service at drop off. Never got a receipt and I have had to chase it down since I dropped the car off.

Cons: I was charge for road side assistant without being ask if I want it or not. I have AAA and I did not need it.

Cons: The car had multiple issues. I told the service lady and she said that it was fine. Windshield chip, refilled the air in tire twice on the trip. Wasn't sure if the engine temp was normal because it was lit in red, had to google it. There were traces of marijuana in glove compartment. The price was also rediculous for 4 hour trip from Atlanta to savanah

Cons: Reserved Car was not available

Cons: Not friendly, cost too HIGH

Cons: They didn't have cars when I got to the counter and told me I had to wait up to 2 hours. This would have delayed me to after midnight, and a late check in to my hotel. I had to get up early the next day for work, and so this would not have worked. I went down to another company and got a car that costs me $40 more!!! In my opinion, Kayak or Payless should refund me the difference. Not using you again.

Cons: No car available (said I would have to wait at least 90 minutes) ...Had to use a competitor and pay more$$$

Cons: There was a 2.5 hour wait even with a reservation because they didn't have any cars. Not to mention my reservation wasn't even in their system because Kayak dropped the ball.

Cons: The rental counter was closed when I arrived. I had to call a representative to cancel the reservation.

Cons: I had booked a reservation in advance, and upon arriving at the Atlanta airport car rental counter Payless said " we have no more ars left. Avis might though, you can try them". Other agengybrentals were more expensive, and What Payless should have done is honor the fee and pay the difference. What's the point if even making the reservation if it won't be honored? Zero stars for Payless Rentals.

Cons: On arrival to the airport vehicle rental desk I was informed that there were approximately 20 individuals with reservations ahead of me who were waiting for cars but none were available

Cons: The pickup process was poor. Very slow even though there were only a few customers. Out of full size cars. Offered me smaller mid-size car at same price. Full-size car showed up at last moment. Car did not have full tank of gas. Waited for person to show up to get the car gassed up. Didn't have gas key. Person walked somewhere to get key on other side of parking garage instead of taking car to get key and gas up the car. Looong wait. Ugh.

Cons: I will be contacting customer service. Car was unavailable when I went to pick up a car

Cons: Dropping the vehicle off was difficult. Took forever for someone to come over and finally allow us to leave so we could catch our flight. I asked for a receipt and the woman stated it would be emailed to me. It has been a few days now and I don't have a recipes to give to my employer for reimbursement. I have tried to call this number no less than 5 times but it just continues to say " Thank you for calling Payless car rental at hartsfield airport in Atlanta Georgia" over and over. How long does it take to receive a receipt?

Cons: They didn't have any cars and I had to wait 2 hours to get a rental car.

Cons: They did not have a car for me and I had to go with another agency paying last minute pricing

Cons: I arrived in a timely manner for my 3:00pm rental pick up. There were about ten people in line ahead of me and the line was moving very slowly. A Payless representative came out after I'd been in line for about ten minutes and said that they were out of cars and would take those with reservations on a first come, first served basis and it would be at least 45 minutes before the first car would be available. The Payless representatives did nothing to assist with locating other rental cars, offered no assistance or suggestions. I will NEVER rent from Payless again.

Cons: Long line and only one worker for checking in customers. After waiting in line for 30 minutes - Payless announced that they were out of cars and it would be 2-4 hours before any would be available.

Cons: got all the way to the locatioN to pick up my rental, waited in line for 30 minute only for them to ask me when I booked the reservation and then to be finally told they don't have any cars for me. The worst rental car experience ever.

Cons: They didn't have cars available and I ended up going with Avis for the same price

Cons: After waiting in line for 45 minutes, I bailed on my Payless reservation and moved to the Alamo line. I was in my Alamo rental within 15 minutes of switching lines and for roughly the same price.

Cons: No cars were available.. had to take a cab

Cons: They did not had any car to rent but kayak made a booking! They do not honor kayak or expedia booking! The refused autright! I had spend time uselessly! Call before u rent! U r lucky if got hold of CSR. People arr rude!

Cons: I arrived at the counter at the appointed time only to be told they'd overbooked and had no cars; sorry. I waited 2 hours when they said they might get some but no luck. The odd thing is their website was still accepting reservations for my time when I checked it. These guys are both dishonest and incompetent. Go someplace else if you need to rent a car.

Cons: Lazy desk agent just wanting to finish shift as soon as possible. Not keeping promise of reservation. Lying about requirements to get out of having to admit overselling. Slow line at the counter. Not being able to service the customer.

Cons: Price quoted was changed at the counter by rental company. Reps for company were rude and forced the purchase of "optional" services. One customer broke down in tears when speaking to this company. Customer service of Payless was atrocious. I would not recommend that you carry this company on your service.

Cons: - The car I reserved only 20 minutes before getting to the counter wasn't there when I got there. They tried to give me a lower class of car for the same price since I prepaid. I had to correct them to get the fair rate. - Upon return there were so many little hidden scam fees on my rental. A two day rental on the compact vehicle ended up costing me $212. I returned it with an 8th of a tank missing and they charged me $60 for gas. - I asked to close out on a different card than the one I used to reserve the car which they said I could. I reminded them when I closed out and they said no problem, then they ran the wrong card and couldn't reverse it. I asked to speak to a manager and they said I couldn't and there was nothing I could do, I'd have to call the customer service number. I wasn't satisfied with that answer and they started threatening me to call security if I didn't step away from the counter. THEY escalated the anger so quickly when I should have been the only one angry. I was recording them the whole time when things seemed off, once they realized I was recording they tried to tell me it was illegal (it's not) and I would be arrested if I didn't stop. - I called the 800 number they directed me to and it was past 5 so nobody on the other end could help me. Went back to the counter to say "I've worked in MANY different places where cards are ran and there's always a way to reverse a transaction. They said I didn't know what I was talking about and called security over just for asking to speak to someone higher up than the counter person. Airport security didn't know what was going on so they took the counter person's word and they forced me out of the building. - Finally got in touch with someone at the 800 number the following day and they said it was too late to change the card but the people at the counter absolutely could and should have canceled the transaction. I was right all along and made to look like some criminal. This was hands down the worst experience I've received anywhere, from any company as a paying customer. I've been to jail before and was treated better by the police than Payless treated me.

Cons: They were overbooked and up-charged me. When I returned the car the "couldn't inspect it or give me receipt because only one person was working the counter" I left the keys with them and never received a bill

Cons: Don't be fooled by the low prices quoted for this company on kayak. I thought I was going to save a few bucks by going with this company, but I ended up paying $40 more than my quoted price for something that was entirely the company's fault. When I arrived on time to pick up my car, I was told they were overbooked and no cars in the economy class I had confirmed were available. Fine -- give me a different class car at the confirmed price, which by the way is listed as the company's policy on their website -- you guys are obviously doing well in terms of making money if all the cars you overbooked are being rented and paid for! Well, Payless, in their infinite wisdom, was not willing to do that. I was told I would have to either pay for an upgrade or have to sit around and wait for an economy car to be returned. This is not normal policy for rental companies because most companies have the good sense to recognize that overbooking is THEIR problem, not the customer's. In addition to having to pay for the upgrade, the estimated fees and taxes were somehow $10 more than what was quoted on kayak. I wish I had read reviews before booking this rental, because judging from the number of other people with the same experience, I'm starting to think that this is part of a deliberate scam that Payless is running (not to mention that there seemed to be plenty of economy sized cars in Payless' part of the rental garage). All staff were completely unsympathetic, and the poor woman who rented me the car looked like she had just been through the ringer receiving the brunt of customer anger over her employer's ABSOLUTELY TERRIBLE policy/scam ring. Never again, Payless! You fooled me once, but you won't fool me again!

Cons: I reserved a car on KAYAK and when I got to PAYLESS they said my car wasn't available and that I'd have to wait at least an hour for the car to be available. I was only in Atlanta for 20 hours, so I did not want to waste one with the incompetent employees at PAYLESS. So, I went next door to BUDGET where I had to pay 3 times more than what I had reserved on KAYAK. A very disappointing experience and I will no longer book rental cars through KAYAK.

Cons: I had to wait in line 15 min to find out that a car was not available. They said there would be a 1 hr wait (this was 9:30 pm). A lot of people were in the same situation. You are required to pay a portion in advance to reserve the car. They said that I wouldn't be charged. But now I have a charge on my card that I have to dispute. If it is this company, it showed up as Travel Insurance Policy. What I have seen makes me wonder if the whole operation is a scam. Pick up was at Atlanta airport.

Cons: When a car came in charge me for an upgrade to get the car.

Cons: They were the cheapest by far of the other companies. When we arrived to pick up our car we were told that there were 6 other people waiting for vehicles ahead of us. We were then told it would be better if we went to another company. Horrible. Never again.

Cons: At first I didn't care for the Volkswagen Beetle but it drove very nice

Cons: I arrived at the counter a little early - my flight was early. I was told there were no cars available, that they only had 2 on the lot, a van and an SUV. I asked if I could rent either at the same $ as the car. They said no. I ended up waiting 1.5 hours before a car was available for me. It was disappointing because as I waited, I watched numerous people walk away with keys to vehicles - they obviously had something back there.

Cons: Terrible, they didn't have any cars available, had to go with a different company and ended up being 150 dollars more, would never rent with them.

Cons: No car was available and she wouldn't give a time for when one would be. The agent made no apologies, took my number and said she would call when a car was available. Over a week later and she still hasn't called!

Cons: I tried calling multiple times but no one would pick up the phone. I finally had to call cooperate to get ahold of an operator. He told me my price but yet I was still charged double.

Cons: First I waited in line for 20 mins while the single agent helped the people in front of me. There were 2 other agents there but they we too busy playing with their phones and each other to deign to help a customer. When I finally was served I was told my 'reserved' car had been given away. because it was half an hour after my reservation (slightly late flight + 20 mins waiting in their line). What a joke, I immediately went to Enterprise and paid a little more but it was well worth it

Cons: When I came to pick up the car first of all they forced me to buy basic coverage that it 30$per day ...while regular one may be about 11-16$ My fault was that I didn't pay attention how to avoid it - as the man at the desk told me all these was mentioned in terms and conditions. However, to avoid paying 30$ per you have to bring proof of residence , utility bill and other thousands additional papers. In comparison with Alamo for instance ,Payless doesn't give u any choice of cars - they just give u a certain car and u have to take whatever they give you. And as my example shows Payless is not payless at all. Will never come back to this company.

Cons: Payless requires proof of state residence in addition to a drivers license if renting locally. they wanted a utility bill at the counter which no one carries with them!!!! There was no such requirement listed on the reservation. They would not rent without both. Very inconvenient and caused a day delay in our trip.

Cons: I booked my reservation a week in advance, waited in line an hour, and was told you ran out of cars. Went with Alamo - sorry!

Cons: When I arrived the desk staff @ Payless told me THERE WERE NO CARS! Even though I had a reservation. I was told I would have to wait till cars were returned. I waited 1 hour and when I went to the garage the Payless LOT was full with PAYLESS RENTAL CARS of all size and models. I don't know what type of scam this was but it cost me a delay in business meetings I had scheduled upon my arrival. I will never rent from Payless. I would highly recommend blocking this company on your website. There were other people affected by their NO CARS available. I know a couple went to Enterprise. I also was making a reservation with Enterprise when they finally called for me to return to their desk. WORST EXPERIENCE EVER with a car rental company.

Cons: They gave my reservation away without even a phone call!

Cons: Payless promised to email me a receipt but never did, which is kind of a pain because this was a work trip and I needed a receipt. It was frustrating to have to chase that down. Also check-in was unorganized and it almost felt like they called people forward randomly.

Cons: the people in front of me had been waiting for their car for more than 2 hours. The people in front of them for more than an hour. This location had no cars and yet had advertised and accepted my reservation 15 minutes earlier. False Advertising. I went to Alamo instead and got a car.

Cons: Bait and switch with the price and car selection.

Cons: And immediately was given a free upgrade that of course cost 30% more than the original price I was quoted. Be prepared for the bait and switch here.

Cons: Although I made a reservation in advance, when I arrived to pick up the car I was told that there were no more cars available. I was told I could put my name on a waitlist at 9 o'clock at night. The attendants were no help and I will not be using Payless or kayak.com again.

Cons: They took the reservation, but didn't have any vehicles to rent. Which was the primary reason I went to rent a car, ya know.

Cons: Customer service. Folks in counter very rude . Impolite

Cons: No cars available

Cons: I made a reservation; when I arrived, no car was available - so I had to rent from another agency.

Cons: There were not nearly enough people to do pickup and dropoff. The upsell attempts continue to be annoying at all Payless locations. After the dropoff at ATL, I am finally giving up on Payless and have instructed my office never to book it again.

Cons: Did not have a car for me. Inexcusable.

Cons: Booked weeks in advance, but when I showed up, there were no cars available. The customer service desk was rude and showed little understanding of inpact

Cons: we had to wait two hours to get a car that we had reserved two weeks prior.

Cons: Even though I paid with a credit card they still required a $200 deposit $300 if you paid debit. I needed proof of residency and this should have been told to me prior to driving down there. Lastly I arrived in the middle of having to make a work trip and there was a 45 minute wait for my rental. I had to call a friend and borrow a car. Which meant everything I did for this rental was a waste of my time

Cons: No cars were ready, I was asked to ask 45 minutes plus to pay extra fees because I had a driving license from Canada. Plus very rude staff. So not a good experience of course

Cons: Horrible horrible customer service. But the good news is, when they refused me service, I went to the Alamo booth next door and saved $15 on my 3-day rental

Cons: Made the reservations around end of December 2016 went to up the vehicle first week in February 2017. They said they didn't have any Vehicles availablegrant it this was on a Wednesday not a weekend. Was waiting almost two hours before I finally went to another rental car carrier and rented a vehicle. The attitude of the attendance at this location was terrible. I won't be using Payless again anytime soon

Cons: I went to ATL to attend a funeral. I made a reservation a day in advance for 2:30p on the day of the funeral. I arrived to the counter at 2:15p and the guy said, "We see your reservation but we don't have a car for you. It will be about an hour to two hour wait." The funeral began at 3:15p. I went to Alamo down the hall and had a wonderful experience. I'll never rent from Payless cars again!

Cons: Their agents were very unprofessional, they provided no assistance for a newcomer to the city. I fact they were very dismissive. No one came out to check the car when I returned the car. I had to chase after them to find out what to do. I was not given a receipt to indicate when the car was returned,which was several hours earlier than I was supposed to, @ least 6.30 hours early

Cons: Did not honor reservation. Cancelled due to over book

Cons: After 12 hours of flight last thing you want is to be told that Payless has no cars available. There were 5 people ahead of me and I was told a minimum of 2 hours before a car may be available. To make things worse, the couple who took the last car came back furious. Their car was filthy and check engine light was on. Payless, never again. I ended up renting from Alamo for $10 more.

Cons: Nothing about the experience was positive.

Cons: Nothing!

Cons: They were closed at pick up time and I had to pay a lot of money to another rental company just because I didn't have reservation with them.

Cons: When I arrived at the time I had indicated in the booking, the representative said that there were no cars available and they wouldn't have anything for over an hour. They did nothing to try to rectify the situation (offer me a car from a different class, help me rent a car from another company, etc). They didn't even apologize for the inconvenience. Very poor customer service.

Cons: Payless did not a car for me when I got there on the time stated for the rental. I had to wait to wait 45minutes for my car. Payless offered no compensation for my inconvenience except to give my corporate rate on a 50dollar/day SUV. I was getting the 19dollar/day compact car. The agent at the desk didn't even apologize for Payless goof. On the good side the car was clean.

Cons: The company in general!

Cons: nothing

Cons: PAYLESS ROADSIDE SERVICE IS TERRIBLE! 3 HOURS SITTING BY THE SIDE OF THE FREEWAY WAITING FOR A SERVICE TRUCK1

Cons: Trusted them to rent a car in Atlanta Ga. But they didnt have any cars for me. Only a sub compact that was too small. Stood in line and watched them destroy the trip for many bewildered travelers with absolutely no consessions. Uncontionable and unforgivable business practices... Do Not use This Crappy Company...

Cons: At their rental counter at ATL, I was told that since I was a local renter, I needed to provide two "utility" bills in addition to my drivers license. Who still gets paper bills and who would carry them if they had them? I cancelled my reservation, embarrassed that I could not rent a car from Payless. I walked over to Enterprise who provided excellent service.

Cons: There are not enough cars for an international airport. I was unable to get my car early. Other carriers are able to accommodate early pick ups. Also, at drop off, I was unable to return the car to the required spot per the request of the Payless agent.

Cons: I did not know about 150 mileage limit for local users. It's not enough so in the future, I'll have to be without a car until Monday until enterprise picks me up.I also never received the final email about how much my car cost so I had to call credit card company.