Reviews for Thrifty in Atlanta
- All reviews 100%
Based on 82 reviews
Mar 22 2017
Cons: Not being familiar with Atlanta airport area, I Couldn't easily find a gas station nearby to top off the tank and had to pay $9.99/gallon.
Mar 22 2017
Cons: The Thrifty representative at Atlanta was rude, when i picked up the car. She was rushing through the details of the rental (and there was no line). She didnt explain all the options up front, i had to ask questions to get the full story.
Mar 20 2017
Cons: car stalled
Mar 19 2017
Pros: Speedy check back in.
Cons: Did not have the size car I reserved available. Long wait time at rental counter.
Mar 19 2017
Desk Agent was super nice and quick
Pros: Desk Agent very nice an quick and friendly. No problems. Everything was nice, car, exit guy was quick too.
Cons: Walk from rental desk to car, one of the probably the longest for all the companies at the airport's rental facility.
Mar 18 2017
Very Disappointed! Double check your online reserv
Cons: I reserved my car online for a great price. My pick up time was off by 3 hours but instead of granting me the same price for maybe an extra day the associate said the whole reservation is no good and the new price per day was DOUBLE the price! I was shocked and he wouldn't help me out. Need less to say I rented a car elsewhere for a cheaper price. Wasn't the same price as my reservation but wasn't happy with what was done. Never again!
Mar 16 2017
Pros: Bad service
Cons: Trying to scan us
Mar 15 2017
They gave away my car.
Pros: The employees were friendly while dealing with difficult circumstances.
Cons: I reserved a full size sedan. I picked out one of two remaining cars in that category but at the checkout I was told that there was a Stop/Hold on my car. So I brought it back. While they were looking into it, someone else took my car and left! So even though I had reserved a full size sedan and picked one out, I couldn't get one. Instead they put me in a Nissan Pathfinder -- I don't like to drive SUVs that big, but I didn't have much choice. It was cheap, but not what I reserved.
Mar 14 2017
They charged me for insurance that I did not want.
Pros: Easy pick up of vehicle. Easy drop off of vehicle.
Cons: The woman didn't show me the bill. She had me sign and charged me $14 a day for insurance. I was traveling to visit my dying aunt. My head wasn't in the moment and I should've checked what I was signing but she purposely didn't tell me the charges. I've been renting cars for 25 years and I've never been overcharged. When I called to complain and explain the situation, the customer service told me they'd reimburse me half the days. Guess what? They did not. So one stole from me and another lied. One thing is for sure, I'll never rent from thrifty/dollar again.
Mar 13 2017
Pros: Even though the line was long, they had customers in and out and on their way to their vehicle in no time, tgey were very friendly and helpful at the Atlanta operation.
Cons: There could be more car selections for the price range selected. There was only one car for me to choose from on the row that they directed me too.
Mar 11 2017
Pros: Kayak sold it as fullsize car. When I got to counter, Thrifty charged me extra $15/day to get fullsize . Counter agent said 'happens all the time with Kayak bookings'
Mar 7 2017
Agent overcharged - CHECK YOUR BILL BEFORE YOU LEA
Pros: The actual value was very good.
Cons: I had declined the Liability Coverage; however, the line was crazy when I was there - probably 20 people in line. The agent did not listen or hear me when I declined the coverage and, my bad, I did not check the actual charges before I left the counter. She had added on the $15/day LIS coverage so when I returned the car, was not expecting the exhorbant charge.
Mar 7 2017
Pros: Ease of selection and convenient. Surprised a day will consider Thrifty when renting. The check out guy was fast and helpful. Not the same on check in.
Cons: The wait was long at the counter. Too long and the guy was kinda fake nicey.
Mar 4 2017
Pros: They were out of full size sedans so I had to take an SUV, but other than that everything was fine
Mar 3 2017
Pros: Fell for the up-sale pressure. Booked for less than $100 for 2 days; ended up with $375 bill. Fool me once....
Mar 2 2017
Toxic smoke embedded in car.
Pros: Only 2 cars to choose from. Maintenance reqiured car or one that had strong smoke smell. I rented a full size car and the one with maintenance required was called a mid size car by the manufacturer and Thrifty told me they don't go by manufacturer standards. I used auto smell products on the upholstery and carpets for the whole week and it couldn't stop the strong smell. My choices worry about car reliability or breathe cigarette smell for a week. I rent cars from this airport often but never this company. Lesson learned.
Feb 27 2017
Not willing to work with a the customer
Cons: I had a situation where my drivers license was missing. I had a picture of it and my passport and I had the credit card used (plus many other forms of ID. They wouldn't honor the reservation even for my coworker who was with me and did have her physical license on her. The were, however, willing to rent us a car at a much much higher rate.
Feb 26 2017
Pros: The price
Cons: Hassle to rent
Feb 12 2017
Decent car but need a little more Southern Hospita
Pros: The location is great and the car selection was good.
Cons: The people working the front desk were not quite as friendly as they should have been. Furthermore, we picked a car and spent a significant amount time trying to check out with the car and learned that the car we picked could not be rented because it had a mechanical issue. Then, we had to go through the whole process again.
Feb 5 2017
Cons: I didn't like that the checkin person only mentioned two types of insurance - full or minimal- and then argued when we said we didn't want any. She tried to convince us that wasn't a choice. I'm sure she was told by the company to do that which seems shady.
Jan 22 2017
Cons: I got to rental counter they said my rental was cancelled I spent a lot more to get a car and get going
Jan 18 2017
Thrifty was easy
Pros: Thrifty really made this easy. Easy to check in, pick up my car, and dropping it off at the end was the easiest part. Car was clean & really nice for a standard car (VW Jetta). I loved the acceleration on my car!!!
Cons: The only problem was the 20 check-ins before me. We got in line late & had to wait 35 to 45 minutes to get set up. Their rate was so good that I guess everyone wanted to use them. The other car rental places were empty compared to Thrifty.
Jan 18 2017
Vehicle NOT consistent with the example vehicle ad
Cons: Example vehicle in advertisement is not vehicle class actually available. Do NOT step up from Economy to Compact. You will pay more and get the Economy vehicle as your only option. The same appeared to hold true for Immediate and Midsize.
Jan 17 2017
Overcharged for Gas, No one at drop off
Pros: Car worked fine, was clean and was just enough for me and my luggage. No issues with pick up.
Cons: Charged me $36 for an 11 gallon tank when I pre-paid for the gas. That is almost $1/gallon than pump prices. Also, they were severely understaffed at drop off. No one checked the car in and I had to go catch my flights. Left the keys in the car and hoped for the best.
Jan 15 2017
Cons: I flew to atlanta and back the same day...I squeezed the trip in to look at properties.... when renting the car, I had to go thru the paperwork (which was expected) then had to wait over an hour before I could leave with a car as "they ran out of cars"... I had a reservation - it wasnt a surprise.... ended up looking at properties in the dark and felt like it was a waste of $500 trip..
Jan 14 2017
Prepurchased a full tank of Fuel, it was only 3/4
Pros: I liked the car.
Cons: I didn't like being talked into pre buying a "full" tank of gas, seeing that it only had 3/4 in it, getting that check out before leaving on my trip, then returning it to find out that I got screwed and they wouldn't credit my card for fuel I never received. Took a lot of time dealing with this and ended up leaving pissed off.
Jan 4 2017
Pros: The rental at was awesome however my experience upon returning the car was very poor. The lady checking in returning rentals was quite rude. She yelled at the first young lady attempting to help me.
Jan 2 2017
Felt Like a Bait and Switch
Pros: I entered my correct dates for pickup and drop off as well as my locations and was given a rate that made the one way rental economical. Armed with my rate and confirmation I went to the airport to pickup and was blindsided with an increased rate that was triple what my confirmation said. The agent says there's nothing she can do they should have added the drop off fee This experience left a sour taste in my mouth with using Kayak for car rentals and luckily I was able to talk with an Avis agent that was able to work out a better rate than the one on Kayak with Thrifty
Dec 27 2016
Pros: Ok car pick up available 24 hours. Did not like having to wife as allowed driver. They wanted to charge more for that.
Dec 26 2016
Bad customer service and lack of knowledge
Cons: When I went to pick up the vehicle I was told that it didn't matter what time I returned the vehicle because I payed a daily rate. Then I payed for prepaid insurance which I told the lady at the counter and I was told they did not know what that was and still charged me for their own insurance. The vehicle smelled like an ashtray when I picked it up and when I was leaving I told the person at the gate and they said they'll make a note of it. Then when I returned they proceed to tell me there's and hourly rate and tell me that my rate has been changed to a weekly rate which doubled the price of my rental in total, then when I asked to speak to the manager she comes up and takes care of another customer who came after I was there and then proceeds to tell me she can't do anything about them changing my rate. I will never be using thirty again. Everything about their service was poor. I fly multiple times a month to Georgia and would have given them allot of business but after this experience I will take my business to enterprise or hertz.
Dec 22 2016
Car cancel on top of flight cancel is insult on in
Cons: Flight delayed multiple times due to ice on runway. Finally got a flight 8 hours later. Tried to modify car rental, but no one at Thrifty would pick up a call after 15 minutes. On arrival was first told there were no cars. Then that could only honor reservation by jacking up the price, so there were cars. Walked away and called my brother to pick me up. Thanks for nothing.
Dec 14 2016
Pushy at the Desk but otherwise a good experience
Pros: Great price. Once past the desk, easy to pick up and return.
Cons: Very pushy at the desk trying to get me to upgrade and trying to scare me into buying (even more) insurance coverage.
Dec 12 2016
Pros: I was given an upgrade because the class of vehicle that I contracted for was not available - that was great.
Dec 6 2016
Typical mid-low car rental service
Pros: The vehicle ran well, and got me from A to B and back to A.
Cons: The desk agents were in no hurry to process a large line waiting on cars. It took around 45 minutes in line to get served. They try underhanded tactics to get you to purchase the additional insurance and gas. The vehicle was very dirty on the interior. We wiped it down with a wet-wipe and it came away dark. We won't rent from Dollar/Thrifty again. There's a reason they were the low-dollar option in Atlanta.
Dec 2 2016
Pros: People were friendly
Nov 28 2016
Pros: Easy to retun
Cons: Very long line to pick the car up, it took an hour.
Nov 3 2016
On pick-up, rental cost was over twice what Kayak
Cons: When I set up my reservation on Kayak, I was quoted $110 total after taxes. However, when I showed up the next day (on the first day of our vacation) to pick it up, the cost was just over $230. There is no excuse whatsoever for that, and it left us with no car for our vacation. We spent the entirety of it using Uber everywhere because of that horribly misquoted price. It is unlikely that we will be using Kayak again after that incident.
Oct 31 2016
Pros: Price was good
Cons: Took forever to get the car and had to wait 15 min to drop off
Oct 1 2016
Cons: I arrived at Atlanta Airport 11:50 PM this past Tuesday night and no one was manning their counter at the Atlanta Rental Center unlike the other companies. After banging on the counter and wandering around for 15 minutes seeking help I finally someone who informed me that their garage booth was located at the other end of the facility. My treatment there was fine. However, I informed the representative that no one was at the main "Rent - A - Center (?)" booth and no sign was there directing customers to the garage booth. She said that was clearly unacceptable and that 2 people should have been there. This was a big inconvenience especially after arriving from a long flight. The rest of my experience was fine and the Thrifty representative in the garage booth could not have been nicer and helpful.
Aug 14 2016
Pros: Thrifty made it very easy to rent and return our rental car. The staff was extremely friendly and knowledgable about the area. They gave us great recommendations on places to visit and eat! Would highly recommend using them and look forward to renting from them in the future.
Apr 14 2016
Pros: Car was clean, counter was friendly
Cons: Immediately assessed a fuel surcharge upon arrival and assessed an additional day. I showed the receipt for fuel and the surcharge was removed, but they still assessed the extra day, which was ridiculous as the car was returned on time, their agents were just too busy to get to the car.
Jan 7 2016
Pros: I found Thrifty to be very convenient to get to from my home and I thought the rental process was very simple and quick. I will use them again.
Dec 4 2015
Pros: Drop off was very quick.
Nov 29 2015
Pros: Clean, nice car with extra features like GPS and backup camera
Nov 18 2015
Cons: Like all car rentals, slow pickup process. That takes way too long. Car a bit dirty. Only had 1/4 of a tank of gas. Impossible to judge gas to pump so returned it with 3/4 of a tank. - of course I don't get money back for giving thrifty more gas. - At return lady was condescending, "Baby, you forgot to fill it up & we gonna charge you $10/gal". So far I haven't experienced a great customer service car rental.
Nov 16 2015
Pros: Quick, no problems. Nice car. Ability to choose any car in class.
Cons: Nothing really, but on return took awhile for agent to show up. Wasnt sure if i should wait or just go. Minor prob.
Nov 10 2015
Pros: I liked the price on kayak and it was easy to reserve the car.
Cons: I didn't like the fact it was the wrong location and there were hidden fees