2.0
Cons:Haven't received my money back from this rental... So glad I have a car nowReviewed Mar 23 2020
review from![kayak]()
4.8
Pros:Friendly and helpful staff at the desk.Reviewed Jul 18 2018
review from![kayak]()
2.0
Pros:They secretly charged me $100 more than my contract. Currently fighting it.Cons:They secretly charged me $100 more than my contract. Currently fighting it.Reviewed Jun 6 2018
review from![kayak]()
2.0
Pros:Nothing.Cons:When we arrived, on time, at 7:00 pm there was no one in the Thrifty booth. A sign referred us to the Avis booth. The Avis clerk told us that Thrifty had given our car to someone else. It would take a while to get another one. One and 45 minutes later we cancelled the reservation by phone and rented from Budget. They had us on the road within 20 minutes. The service person at Budget was personable and very helpful. We got the Budget rental for $200.00 less than the Thrifty rental. Perhaps they need to change their name. They definitely need to learn what the word "service" means. I'll NEVER go to Thrifty again.Reviewed Apr 7 2018
review from![kayak]()
10.0
Fast and greatPros:Easy to pick up and drop off No surprises Competitive price!Reviewed Mar 24 2018
review from![kayak]()
10.0
Very professional servicePros:I had very bad experiences in the past with this company at my hometown location. However the lady that was working today make me change my overall opinion about the company. Professional, kind, happy to be working, smiling, fast....Reviewed Dec 23 2017
review from![kayak]()
10.0
Pros:The customer service representative was pleasant and helpful.Reviewed Dec 8 2017
review from![kayak]()
2.0
Pros:NothingCons:The lady at the counter was rude!Reviewed Nov 13 2017
review from![kayak]()
4.8
The stink of smokeCons:The car smelled like a cigarette. It was suffocating.Reviewed Oct 23 2017
review from![kayak]()
6.0
Could use improvementPros:Car was clean and a joy to drive.Cons:Pickup was a hassle. Scheduled the car for 8a pickup no one at the front counter until 930a.Reviewed Oct 17 2017
review from![kayak]()
2.0
Didn't have the SUV promisedCons:I never was able to rent the car I reserved since they had given away all of the SUV's. I needed a large car to transport a lot of luggage and had to go to another counter for a minivanReviewed Aug 20 2017
review from![kayak]()
10.0
ExcellentPros:Price and vehicleReviewed Jun 15 2017
review from![kayak]()