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When we said that the overnight parking was too much, they gave us a discount.
Location was central to many places within walking distance. Staff is very friendly. Views were disappointing, the decor was dark, the room had light switches that did nothing and not worth the money. Food was of the same quality of a standard class hotel.
Great location across the street from the Santa Monica Pier. LEED Gold building. Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.
June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!
Room was comfortable and had nice amenities. Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.
Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class. Need better pillows and lower parking rate for guests of the hotel.
A very good hotel in the right location There was nothing i didn't like about this hotel
The intimacy of the hotel - it is private and feels far less commercial than the larger international hotels.
Location. Friendly staff. Unique, charming building. Taxes, fees, and parking added ~$100 to an already-pricey room. We were also somehow billed for minibar purchases we did not make.
Location General aesthetic of hotel The stupid snack and mini bar set-up... Too much stuff around the room. I don't want to be bombarded with things to buy when I'm in a private room.
Staff was very friendly and helpful! Construction noise made sleeping difficult.
Nice staff. Neat building. Little expensive. Great food.
Excellent location with a strong own atmosphere and beautiful location
Location, cosy feel, helpful staff Bathroom felt a bit dated (but it was perfectly adequate), no reply to an email query I sent following my stay
Location and 1930's vibe. No lobby to speak of because it was undergoing renovation.
Had the charm of an old classic hotel, yet the rooms were fully updated and quite comfortable. Great small hotel feeling. Close to the pier, shopping, and dining options Just hate paying for parking, yet you are right in the middle of Santa Monica. Just an pet peeve, not a negative for the hotel.
The hotel is very welcoming and and has an overall relaxed vibe. excellent location. it's very vintage in its deco look, but well maintained. you feel like you've stepped back in time. quite charming. and, the staff is very gracious without being intrusive. I actually have no negatives. my experience was ideal!
I've now stayed at The Georgian twice. It feels like a home away from home. I love it! The staff is courteous and kind. The accommodations were lovely. The all-day food service was very convenient (and delicious). The proximity to shops and restaurants, the beach and pier is impressively walk-able. And the view is incredible!
The pillows and bed were excellent. Made for a refreshing stay.
Service was excellent and the free exhale class each day and pool area make this my new go-to to relax in LA. Little touches like the house car make it really easy to enjoy the neighborhood and the great restaurants (many of which are walking distance, too).
Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
excellent position, very good staff, clean, nice
SPG property Inattentive staff, old facilities, loud banging noises, faulty electric generators wake you up in the middle of the night, not great location.
The beds were so comfy and inviting. The staff was very professional and kind. Free parking. Very nice stay We had no complaints.
Did not lume anything. Lots of disssapointments First of all very very dirty hotel. Carpet not even vacuum and very dirty. Very small restroom. No minibar. The mezzanine restaurant closed at 10 and was very small. Waiters and valet parking guys nearly speaks English. Low cost employees and very unfriendly. Way too expensive hotel. Ugly expeirence.
Lobby and common areas are fine/good. Illy espresso maker in room is good. Free parking was nice and offered glass of sparkling wine on arrival. Stuck us in a room that was like a prison cell with a Queen bed. King room was paid for and others were open. Shower barely allowed me to turn around and did not have a ledge for soap/toiletries so had to leave those on the ground. Also right next to an elevator bank. Room was not exactly clean either, mainly in the bathroom. Absolutely unacceptable. Highly disappointed because it was not cheap.
I was really impressed with the price of this hotel, the food was fantastic and the location was great.
The service desk was very helpful and generous. The hotel is in a good location and has a cool aesthetic. LM 100 smells awesome.
The views were excellent. The towels and robes were excellent. The ambiance was nice. The bed was really comfortable, I fell asleep as soon as my head hit the pillow. The toiletries (soap, lotion) were insufficient, of inferior quality. The walls were paper thin, we could hear every conversation, every cough from next door and in the hallway, although we were on a starwood preferred guest floor.
Nice that they had free bikes available for use. Nice decor. Nice staff. Decent location, but not much within walking distance unless you are ok walking more than a half mile. Bikes are not available when it's dark out.
The bed was unbelievably good.
Nothing Horrible housekeeping Late food arrival Couldn't get in touch with room service Cold shower Creepy placd
Great café/bar room in mezzanine. Terrific customer service. Bicycles available without rental fee.
Classy design of the hotel. Would have liked a DVD player in the room
the suite was awesome! The rooftop bar was great. Blankets were clutch. Friendly staff!
We stayed here with a couple friends for a birthday weekend celebration. Jesenia was really nice and calles us when we were able to check in early. The rooms were great. My cousin checked in early but didn't get the king bed she booked. So later she called Jeff and was able to get a better room. A suite! The rooftop lounge during the day was great. The bartenders was nice. At nighttime, the waitress we had was btichy. The lounge areas were nice but even for hotel fuests we had to reserve on opentable.com. the problem was we had a big group. They provide blankets so thats a plus but we didn't stay up there long. Lastly, Valet/parking was $32!
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
We were planning to have our short, informal ceremony on the beach and then enjoy the rooftop; but, our view was so amazing, we had our ceremony right on our patio deck! Also, when I mentioned to Billy that we were getting married that day, he sent a bottle of champagne to our room! Unbelievable guest service! We will recommend the Erwin to friends & family.
Great location, very new, and very nice staff! Perfect place in Venice.
The closeness to the beach and water and how close we were to Venice beach all the interesting people and places we saw was just amazing can't wait to come again The only thing I didn't really like was the view from our room
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
The tiny sign on the door entrance in the corner.. Stating that there were chemicals in the building from which you could get cancer from.. Was not clear when I book the hotel that the building is a health risk.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
Everyone went above and beyond to make the stay comfortable.
The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M
The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served The shower is so weak and has no presure, that you hardly can take a shower.
location very central and just had major face lift really noisy at night - great if you are a party animal!
Good location, friendly staff, clean room A bit expensive
The hotel was beautiful & the staff was very friendy. The food was very good & the location was perfect for our honeymoon.
online it told me that the pool and bar would be open. Felt deceived!!! Bathroom door was broken, dirt in the bathtub, too much light in the AM, workers making lots of noise at 8am to fix pool area, bar on roof and pool not open even though it said it was online and that was the whole reason to go there. Took my boyfriend for 40th and highly disappointed. I was embarrassed!!!!!
Good location, nice pool and open dining space Friend staffs None
Please don't waste your money The staff was extremely rude, flowers were delivered to me that I didn't get untill a day and a half later, room service was poor, room is dirty, I would rate this a two star hotel.
The city was cleaning a parking garage opposite of the hotel during the night for two nights in a row, which was extremely noisy, therefore I checked out after two nights. I had a small room without a desk an therefore I think $300 per night was too much.
Location, decor, staff and double bath n/a
lovely room but we upgraded and the pool are and roof top very nice. Our only concern were the staff who didnt really have a clue apart from the bell boy and valets. Wake up calls always 15 -30 mins late/fridge didnt get replenished unless we asked
Santa Monica is the best place to stay in LA for pleasure, and for business travelers with a little extra time for commute. The Shangri-La is the hippest, best place on the water. We've stayed at Shutters and Casa del Mar - eaten at Viceroy. Shangri La beats them all. authentic updated Art Deco, great size, pool, rooftop bar with view of the Santa Monica pier and beach. No question - the go-to place in LA . The New York Times Travel Section agrees. And this is not paid or sponsored - I am a real person - stayed with my daughter on her school break. Loved it! Anne We had to leave
All the Art Deco features. Its a beautifully renovated hotel. We booked the Deluxe room because it was a bigger room & couldnt really fault it. The bathroom has a big bath tub in it & the room is full of Art Deco detail. Hotel staff were extremly friendly & helpful. Hotel is right across from the beach therefore great views. If you have time go up to the rooftop bar. Great views. No water provided in the rooms. Internet facilities for people that dont have a laptop arnt that convenient. Internet is only free for the first 15 min & then you need to pay. Only one computer available right in the lobby no no real privacy either, very distracting. The hotel room rates are a little pricy but we enjoyed our stay.
the accommodation is terrible, short of staff, everything is so expensive, I'm expecting five star accommodation, instead I'm getting a terrible room with nothing to offer, I wouldn't recommend to any friend of mine.
Location was one of the advantages that the hotel has and the room was clean parking fees are not realastic at all !!
the atmosphere was excellent, they had two events while we were there and very expensive cars and lots of fancy people, we did not get the deluxe king room the first night although it was booked the food was too expensive, the treats in the room were too expensive, chips would be five dollars and a sandwich 24, we did not know parking was 25 a day and valet parking 36 dollars a day, the first day we were given double bed instead of a king and when i complaint they said that the reservation does not guarantee what we get, they were full and did not have a king bed, the next day they had the king bed so we moved and the room was much nicer, had a balcony and great view, the view room was smaller and no view, no balcony
its close to amenities and it is quiet although i was looking at a driveway from my window.It was comfortable. my stay was too short to tell.
The convenience of being close to everything, great location! Also the staff was excellent (not so much the valley parking staff) the rest was a great experience I will stay again.
Quality rooms. Comfortable bed. Hotel car park too expensive alongside room expense. No mention of complimentary coffee by reception, room service - not mentioned in the guest information pack supplied within the room.
I liked the atmosphere, the cleanliness, the pool, spa, lobby, just everything and it is centally located. We love this hotel, so clean and pleasent. Parking was expensive.
the conscierge service was superb. James was the one who helped us and worked out great deals for us.
Great Location, short walk to Rodeo Drive etc, friendly relaxed staff. The room was very basic and quite cramped. It wasn't clean, there was dust on all the surfaces and we were right on the main drive into the Hotel so it was quite noisy - avoid the "oasis" wing if possible. There was a lot of noise in from the corridors as well with noisy guests. I complained about this when I checked out, but the receptionist wasn't interested in doing anything about it. Overall it was really bad value for money.
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
The hotel was wonderful in every way. The service was fantastic and all the staff were just lovely. They were so attentive and polite but not 'hovering'. The hotel itself was beautiful and you feel very special whilst staying there. It's quite large but still retains all the privacy you could want. My only regret is that our schedule didn't allow a longer stay to enjoy this wonderful hotel even more.
Location is unsurpassable, very customer focussed. A place to be seen in
I loved the total glamour that the Bevely Hills exudes. You can literally bump into Academy Award winners - and I did! It is not easy to find off facility parking.
This is a classic location with a classic luxury feel to it. A famous hotel - and you can see why It was disappointing to learn when we arrived that the rate we booked in advance with yourselves had changed and was slightly more expensive. However this did not really spoil our stay.
The staff and standards were first class from check in to check out None
The staff were above and beyond!!!
Staff are excellent at catering to wishes of guests. Restaurant and bar staff well trained and very organized at lunch and dinner. Staff at front desk are best in class.
Price was,great for a safe and clean room. Had to pay $17 for parking when there are plenty of parking in near by malls. Room was no frills but clean and comfortable
Big room. Walking distance to shopping (Westfield Topanga). Noisy. The room is not well insulated from noise in the hall way and adjacent rooms. The mattress was too soft. The bed frame made noise and had to be fixed. No safe in the room for valuables. Internet costs extra. $17 for parking.
Weekend rates were excellent and it is centrally located within a mile of dozens of restaurants, a movie theatre, malls, etc.. 15 minutes from the beach and 30 minutes from Hollywood. Great location if you are visiting someone in the West San Fernando Valley The lobby was under constructions so it was a little bit hectic with the limited operating space.
very good, clean room wake up call system not reliable
Why is there no pool at this facility?
Hotel is maintained nicely, staff is supportive and friendly. Rooms are showing their age. No in room safe, no in-room technology plate, wireless access only,
A jug of milk, ordered for my three young children was 22 dollars.
Bedding was terrible, paper thin
Due to an oversight from booking.com we ended up without a place to stay for the evening, we never tried kayak before and in less than a minute we secured a room, cheaper than the original booking. The hotel was clean room was spacious they had a shuttle in a three mile radius. Close to shops malls etc. Hated the lumpy pillows , gel pillows work so much better. Our heads weigh a lot so down pillows just get smashed down. Shower head was way too high and was low flow,
Friendly and helpful staff, room was very clean and comfortable they have removed the bath tubs, which was a bummer because I was really looking forward to a hot soak at the end of my day. Also, the overhead bathroom light automatically shuts off after a few minutes, so the room went mostly dark during my shower.
Staff was very nice. No Fridge in room. Windows didn't open.
It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
The location is good - very close to the beach and restaurants Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
We loved the view, facilities, great beds and location of the hotel. No complaints.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
Excellent service,excellent hotel staff and very clean. .location also good
Just perfect , one of the best hotel in the world , the service is wonderdul.
I highly recommend this hotel. The staff are excellent. A good location for exploring LA - Universal Studios, Santa Monica, Malibu and Hollywood.
I was offered a deal through booking.com but by the time it was time to pay, the offer was ignored and i ended up having to pay the tripple of the price i gad from tge biginnug. A clear scam and disregard to their costumers, watch out for this place!!!
the service from the staff the location
The service and staff were great - hotel is very nice!
Service Rooms not ready for check in
The lobby, close location to Venice beach and the bar were quite nice. Staff is accommodating and nice. Rooms and interiors of the halls were old, carpet is definitely old, and the lounge for elite members is tiny (cramped seating). Really small outdoor pool.
Room was nice and clean Parking for $37, valet only was a rip-off!
It was right across from the marina. A beautiful setting. Convenient to restaurants and nightlife. The staff was very friendly. The room was immaculate and clean. I enjoyed my stay. I would highly recommend it.
Parking fee not included in stay