Wakefield Hotels

customer service was excellent. Family-like environment

Staff very accommodating and the location was perfect. Breakfast was slightly different everyday. Bed wasn't the most comfortable. Moulding around the door in bathroom staples were exposed.

was cheap and the front desk was cheery and nice (also dealt with the snow quickly) room was a little dated and the bathroom was a little weird but over all was worth it for the price

A bar was right next to the lobby staff was very polite It was under construction

Good price and clean and friendly service.

Wonderful place

Great greeting at the Spg counter.

View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to

Samantha was great as we were checking in. We were a little early for check in so she said the hotel would hold our bags while we toured the city. She came through on the promise of a room with a better view. So happy with the room that over looked Kings Chapel and Old City Hall. The hotel is right in the middle of everything, easy walking distance to anything. Beds were comfortable. Room was a little small but wont stop me from staying again. No free WiFi.

Location.

Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.

This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.

The staff at the back hotel bar was friendly, excellent and accommodating when the kitchen was about to close in 5 minutes. He even offered to get Guinness on tap from the front bar the Last Hurray. Rooms were clean and they were able to accommodate us with a better view. Bed is comfortable and linens are nice thread count. Decor is classic, wood paneled, gold, red and mustard yellow-- and reminded us of Stephen King's The Shining (where the film was made). Wifi is not included if you book through a third party-- they should change this policy as a courtesy. Drainage in tub was a little slow but this is true of most Boston older buildings.

For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.

Excellent customer service. A minor complaint concerning a fee was dealt with quickly and expeditiously Room was rather small but quite adequate for one person, nice park view

Location, facilities Nothing

My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel

Amenities, seating, microwave and fridge requestable Lack of free wifi. Food and restaurant too expensive.

Location, next to many "sights" within walking distance and the entrance to the metro line just across the street that can take you almost anywhere. Also a host of dining options in the neighborhood. Rooms were updated but on the smaller side for the price paid. All the staff was courteous and helpful, including everyone. The size of the room, felt cramped. Didn't include free wifi, but the paid version was pretty reliable. Don't know if it was the case in the neighborhood or just the hotel, but the water had an odd taste to it.

Gym - small

Bathroom was pretty small.

Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).

Rooms were clean, Staff pleasant. Nice gym. Love the security card elevator feature. Should be in all hotels. Elephant castle is always pleasant. I didn't like that my room didn't have an ironing board & safe. In my opinion those two should be a no brainier & standard.

Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room

We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.

very large room, comfy bed, large bathroom, access to Boston highlights. nothing!

Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty

Great staff, from the curb to the desk to concierge and room service--really, really good people. Pricey room service breakfast A toilet whose flush handle was in need of repair

The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.

Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.

Great stay. Had an event at Seaport World Trade Center. Would stay again

The Seaport Boston Hotel seems to have been recently upgraded, as the rooms are quite modern, comfortable and well maintained. The bed was very comfortable and I appreciated the bedside buttons to set the door to privacy, and turn off the lights. I was also impressed by the hotel's environmental focus. There were two bins in the room--one for trash and the other for recycling. The customer service was great and I also liked that tipping is not allowed. Gratuity is automatically included in the restaurant (just 18%) and the doormen do not accept tips for helping with bags. I also used the business center and was surprised to find that use of the scanner, copier and printers was free. I was able to print documents for a presentation for free. I had a great experience as this hotel and would highly recommend it to others. I don't have any criticisms of this hotel!

View and free shuttle to downtown

We unexpectedly needed a hotel for one night in Boston. Went to Kayak for a solution and ended up in this luxury hotel for a very reasonable price right in downtown Boston just across the street from the Flower Show which was right where we wanted to go!

Everything was perfect! Great service, brunch was delicious! Gym was Great too. We had three friends stay in two double beds. When I booked it I couldn't find 2 queen beds. Two doubles were a little small, but they were comfortable.

"Full-service", with convenient tip-inclusive billing. This eases a minor business travel headache. Great location and facility.

No heat

The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!

No pool due to renovations...not mentioned when reservations were made...not explained when checked in...

Couldn't ask for a better location. No free wifi. Only basic tv channels.

What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.

Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!

The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.

Location, very comfortable bed Bathroom too small, water with very low pressure

An excellent Boston experience all around