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rooms need updating
The staff were excellent and the food good Having to pay £3 per day for car parking
Hotel very modern and convenient to racecourse . Guest ares clean and spacious. Some confusion regarding car park charging for overnight guests and food expensive
It was extremely comfortable and peaceful. The service and choice at breakfast was great. A pleasant stay. Changing facilities were a little cramped in the leisure area.
Clean, comfortable, style of furnishing. professional staff who were well trained and efficient. Car Parking Charges Limited food choice in the main restaurant, buffet style did not like, good starters but main course is not to my liking in terms of quality
Staff, decor, room lighting, bar snacks, checkout, Price of food and drinks,
The staff were very helpful Food in restaurant was not hot enough
Food was excellent. room was very clean and the staff very friendly Nothing we didnt like
expensive to stay. Unacceptable to have to pay £5 per night for car parking and £18 for internet access. In the Far East these would all be Free for Guests. would not stay again because of this. (Also £3.95 for a bottle of water in your room./ Outrageous!!
I found the hotel to be be first class in terms of staff service and a relaxed atmosphere. I would have liked to see more of a choice in the breakfast buffet on the cooked side.
On arival a member of staff told us we had arrived early (45 Min) and had to go away. There had been a traffic accident and all the roads where grid locked. The reception we got was a bit off hand in the circumstances I would not mind but we use this hotel quite a lot and may now have to look for another. Training in customer relations may be needed we pay there wages.
not a lot faceless, poor facilities and expensive
Convenience, and excellent carvery right next door (The Porridge Pot)
Large clean comfortable room, good breakfast, pleasant helpful staff Bathroom door lock mismatched with door
It exceeded exectations for such a modestly priced hotel. Facilities - breakfast, space for working, comfort of bed, cleanliness of room, provision of essential toiletries - were all excellent.
Facilities within the room was excellent. The shower was easy to use. Breakfast was unhurried and offered a great selection. Would have liked a small settee so that we could sit comfortably although there was a chair by the desk
convenience for our destination
We used the Holiday inn Express while visiting a family member. It was comfortable and convenient.
quaint - cheerful friendly hosts - lovely & super clean front bedroom has a very slanted floor - understandable due to the age of the building. but still uncomfortable a little when sleeping. Also front bedroom had a lot of traffic noise all night.
clean rooms fresh and friendly staff yes the window did not open, it was screwed shut and when asked for a fan ( as my wife is 7 months pregnant) we did not get one.
The warmth of the hotel (bitterly cold outside during our stay) and the lovely breakfasts. In fact, we liked eveything. There was nothing we disliked.
Lovely to be so close to the centre. With a party and prepaid afternoon tea and dinner. Afternoon tea was urns of tea and coffee and prewrapped biscuits. Not 4 star rather like a poor B&B offering! TV screen really dirty and dusty. No soap dish. Half used shampoo.Not even a post card in the drawer. All quite shabby for the price asked and not like any 4 star hotel you would find elsewhere in Europe.
Close by the town and easy to walk to the main venues of the city. had a power outage which was not their fault but when that happened the lifts in morning did not work, so staying on 3rd floor was a bit of a hike with all bags if you have a wife/Girlfriend
Central to the town so lovely to be able to walk in quickly. The hotel is spacious- reception is well laid out. Cleaning staff knocking on the room door at 9.a.m, particularly on Saturday morning when you are not checking out that day.. but also on Sunday..
Location very convenient. Quality very good and very well maintained. Is it necessary to charge customers for car parking if they are paying guests?
The Hotel was clean & tidy, rooms were a good standard. Staff very helpful, its a Holiday Inn. The Beds do take some getting use to, the pillows soft or hard are not good. Paying £10 for wifi - 1st hour is expensive. The hotel can have an issue at breakfast if everyone decends at 7.30 / 8am as they can run out of food and the tables can be full and not cleaned !!!, I waited over 10 min and when i eventually got my breakfast I sat down at a table that had not been cleaned away, full of cups and plates, throughout my breakfast nothing on my table or around me was cleaned or moved !!...other than that its a Holiday Inn and getting better
The Hotel was central to everything we wanted to see. Staff were very helpful. Food - excellent with good choice including dietary requirements. I have some mobility problems and a room was arranged for us near to lift which was great.
room was overlooking the river
It is in a really great location.
The room was very good and the bed comfortable.
The bed was extremely comfortable. Nothing.
We were given room 66 the Love suite, it was absolutley stunning
Loved having use of the pool, jacuzzi etc. Food delicious too Room smaller than expected, few children in pool at one time
superb! really nice hotel, great spa and pool, had a lovely time. shame about the weather though!
The hotel was very near where we needed to be that night- it was lovely to come back for a nightcap and go into the residents' bar to have someone playing the grand piano! There was a lot of noise, I think from the heating system, which awoke us very early on Sunday morning.
Beautiful surroundings, great food, ecxellent accommodation
Leisure facilities, beautiful setting Room was quite cold; restaurant food expensive.
The location was excellant and the staff very helpful. Place could do with a revamp as it was looking dated and tired.
Breakfast buffet not great, lack of availability of spa appointments, lack of evening meal options - expensive restaurant or room service
Nothing! The reception staff were not welcoming and the reception area and lounge had an odour reminescent of soiled nappies. In the restaurant we had pre-dinner drinks at a dirty table. The food was awful, obviously realised by the waiter who offered alternatives which we declined. We left early as we could not stand the place any longer. The 4 stars and 2 AA rosettes are not justified.
Helpful friendly staff The bar did not serve hot food during the day - this way have been a one off
The peace and tranqility and the convienience as we had to attend a funeral in Hatton. We would definately return sometime as the facilities were excellent The room was modern with excellent facilities
The grounds were beautiful and well kept The staff were a little slow at breakfast and needed directing.
The grounds and facilities were excellent. The restaurant menu was not to our liking
Location, facilities, grounds, restaurant (excellent meal) Room was above the bar/function room and we found it very difficult to sleep because of the noise of revelling guests. Double glazing would help.
Very relaxed, staff always tried to help. Only little things. many of the public areas were not warm enough. The restaurant was good but pricey.
The quiteness and privacy and the choices of lesiure facilities no
Pleasant, efficient service, spacious, pristine room with comfy bed and particularly comfortable pillows - who is your supplier? Views, grounds, excellent breakfast. Evening wedding party took over bar and their music was so loud that even we, banished to the "Oak Room" or some such, could appreciate just how awful the band was. The price is , of course, outrageous, like all hotels, of whatever class, in Britain. You can stay in far more opulent surroundings at half the price, in Europe.
The staff were friendly, the breakfast was good. The bed was very hard and creaky. The bar had intrusively loud music - so we didn't stay there to eat in the evening.
Location was good and the history and looks of the hotel The wecome was dreadful room was dirty we had lunch when we arrived and had to ask for my money back as my wifes chilli was full of grissal and fat. I think if we had not got our money back I would have gone to another hotel to stay
Location and cHARCTER of building
The best thing about The Tudor House Hotel would have to be it location due to our visit to Warwick Castle,however a close second would have to be its charm and atmosphere. A bit overpriced,the four poster bed was not as impressive as I thought it would be,and did not really fit in the room.
it is a beautifully preserved old building with lots of character and very close to town centre the website description about there being parking on site is very misleading. we checked in at 2.15 & were told that the only 3 spaces they have were all taken; the woman who checked us in was very rude & abrupt & didn't care that all the parking spaces were taken. 'not her problem' was the attitude; rather unwelcoming
Charming building, shared rooms (breakfast room, etc.). Staff was quite nice The bed in room 10 was not only terrible (springs sticking up no matter what position I tried to adjust myself into) and should be replaced or topped with an actual mattress. I've never had such a bad bed in a hotel/motel. Additionally, apparently you also have poisonous spiders. I awoke from what little sleep I got on my second night's stay with a rather large welt on my side below my arm, and my arm at the point where it had rested against my side. I checked out; took train to London, and by evening the welt had grown to 12cm x 24cm, turned redhot in temperature and also purple-red in color and my entire right arm ached so terribly, I thought it might be a heart attack. Also raised my blood pressure to 160/103, which is terribly high and dangerous. Turns out it was a black widow, the dr.s think. You have black widow spiders in the guestroom and bed of room 10. I was really quite ill with it for 48 hours. As if the mattress being uncomfortable was not more than enough to rank this location very poor, indeed.
Friendly and full of old charm. Good breakfast. Close to the castle and the shops. A hum all night possibly the freezer nay just be the room we were in.
Food was good No real bad points, Hotel is old and showed in decor
Nothing Room, Food,staff,communcation Already in the hands of the people claiming to be the hotel owners &Wyndhams the company who issued the franchise.
The room was very comfortable and good value for money with my husband and I paying just £44 a night for a double room exc breakfast.
Good selection for breakfast
Lot of road noise, difficult to get any sleep
We ate at the restaurant and this actually spoiled our stay at the hotel. The food was dreadful, we had a pasta dish which wasn't cooked properly. The waiters brought dishes out 1 at the time and took ages to serve. Whiles we were there 3 lots of people left, 1 family and 2 single people. The 2 men sitting at the next table said that "the food was ok and that you needed a week to be served" . I told the head waiter that the dish wasn't good but he didn't seem bothered by it. So I would say that unfortunately although the hotel was good, the fact that the restaurant is so bad did spoil our stay.
The evening meal was up to standard, and we received good service. Error made by staff regarding our booking. Only one room allocated for 4 people, instead of two booked. This however was sorted out, but one room was inadequate as the bed was small and the duvet was not big enough for the bed!
Clean and very comfortable Nothing
Good facilities, friendly and helpful staff, good standard of cleanliness, new restaurent excellent, food served efficiently. No lift installed yet, hard for elderly people to use upstairs bedrooms, but we had help to carry our luggage up to the second floor arrival, which was appreciated. Until the lift is installed customers should be warned of this hopefully temporary problem. Room service should be provided with hotel and local information on various public services
Close to an event that we were attending for the week-end. Dirty rooms, clumps of dust on the walls, poor decor, wallpaper ripped off in places. Holes in the sheets and not fitting the bed properly, bedspreads dirty. Asked to change rooms a small improvement but not much!
place on the outside a bit run down manager was very helpful not enough staff
great food (even the breakfast was awesome!) and excellent staff! We arrived quite late at night (10pm), and we were not able to have hot food, but they let us have some great cold platter and soup of the day. all were so delicious and nicely presented that we were so touched! Our shower in the room were somewhat broken and we could not use hot water - but we were promptly offered to use the shower at other room, which were great!
No hairdryer in the room.
Room ready when we arrived a little earlier than expected. Very warm welcome, Excellant dinner & breakfast. Could do with central heating & double glazing
Great hotel, superb staff and excellent food. Ideally positioned in the centre within easy walking distance of all attractions Parking is a pain having to transfer from road to multistorey and back
The staff were exceptionally helpful and friendly which complimented the wonderful food and ambiance of the restaurant/pub. The room was clean, tidy but a little cold and the tv couldn't be tuned but that would not prevent me from returning at the earliest opportunity.
We found that all the staff were very friendly and helpful. The bedroom was very comfortable with a good ensuite. The breakfast was individually cooked for us and there was a good choice of menu. The location was ideal, right in the centre of Warwick. We would like to return to Warwick and will definitely stay at the Rose and Crown. Thank you.
Excellent location, delicious food, good wine selection.
Central position,easy access to shopping and parking. None
Staff were really friendly pub was beautiful! Nice food, room was very nice and the shower was amazing nice and big and pressure was really good A tad noisy but its a pub so really didnt bother us at all to be honest
Noise from the visiting Mop Fair. No double glazing to windows and bathroom had only a small towel heating rail to heat the large bathroom.
The room was delightfully unusual with oak beams. The hotel itself was very pleasant and ideally located. I also liked the RAF and Navy display in the lobby. Breakfast, although adequate, did not quite match the rest of my very good experience at this hotel.
it was right in the heart of Stratford and there were good parking facilities. All staff were very friendly the bathroom was a bit shabby
the position of the hotel needed decorating
Location of the hotel and the facilities Room faced noisy road and church with a clock that tolled every hour
The room was a little tired and in need of redecoration.
Very comfortable with modern and historic feel to different parts of hotel. Very cosy by open fire in traditional surroundings. Food well cooked and presented but menu rather limited particularly from day to day. No real problems but lack of drawer space in bedroom and shelf space in bathroom.
It was near to the theatre The room was of a poor standard with filthy net curtains. We had mould in the bathroom and wrinkles in the carpet. We had stayed at better B&B's in Stratford. This was a birthday treat for me and I was severely disappointed.
Great room, excellent staff, great location for the town and surrounding area. Thought the en suite could have been cleaner.
Very good for sight seeing, Theatre, shopping, every thing is close to hand with in walking distance.
the convenience of the hotel to the town and theatre, and also the pleasantness of the staff. although the tv was receiving digital stations, very few apart from the five main ones were available. Specifically BBC4.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Polite and helpful staff Tv to complecated
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Good food and good service Warm, ac would be a benefit
Freindly Staff Value for money size of room no bath
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
friendly staff, clean comfortable rooms, nice luxury touches
I stay in hotels around the country 3/4 nights a week and I was delighted to stumble across this hotel. The hotel is extremely comfortable with a high standard of fixtures, fittings and decor. A very spacious room, extremely clean, large tv and excellent bathroom. The food was of a high standard including a very impressive breakfast choice and all very well presented in a very comfortable restaurant. However, best of all was the high standard of customer care skills from everyone including the groundman . Very warm and welcoming staff. Absolutely nothing - an oasis of peace and calm in a busy world.
I would give the hotel a higher rating at least three and one half stars
Excellent Location. Bar & Restaurant service poor. Quality of breakfast food good, but buffet selection poor and individual items often not replaced
Nice, quiet, relaxing location with excellent facilities and very helpful staff.
The rooms on the otherside of the car park now appear to have wifi access.
bar staff were a little lax in not seeing customers waiting
Having stayed at this hotel twice before, when it was owned by the Folio group and very good, I recommended it to friends for a get-together. It has since changed hands, the standard has dropped, and I was embarassed by having recommended it. None of us would go there again.
No Lift !!!!!! and no shower curtain
Room was clean, warm and comfortable. Free WiFi - I appreciate this because so many hotels want to charge you for it. Breakfast, buffet full english was good. Dinner was tasty, not gourmet, but reasonbaly priced, with good service. Only thing that comes to mind is the poor selection of beers in the bar. No real beer, just lager and the dreaded Tetley's Smoothflow. Prices were inline with a pub.
friendliness of the owner/cook,andthe marvellous breakfast she provided. she was also very flexible about the checking in time with me. perhaps the rooms could do with a little modernisation.
the owner was very friendly The whole hotel was in need of a facelift & has very oldfashioned decor/furniture etc.
The friendliness and helpfulness of the owners who went out of their way to give us information and help
Very nice lady, how likes to help, very close to places to eat
Great 4 poster bed
My room was not ready when I arrived, so I was moved to another nearby hotel for the first few nights of my stay. But the replacement room was excellent and the entire situation was handled well and without causing me any difficulty.
Pleasant staff No
We were well looked after by the landlady Mrs Bruna, and nothing was too much trouble for her.
friendly staff, very good location.
no dining facilities
This is a good hotel and is very conveniently situated for the town and for walks along the river. We have stayed here many times and it is our first choice for a hotel in Stratford. The cost of breakfast if you just want tea and toast. Not enough parking.
We only stayed one night, but it was comfortable, clean, very convenient short walk to the Theater, not far from the rail station, walkable to the sights. People were friendly, and room service breakfast was right on time, so we could catch our train to London.
The location was perfect for visiting Stratford as only a short walk over the river into the town centre. The staff were extremely friendly and the hotel had a very relaxed atmosphere. The room was very clean and had everythiong we needed inclusing an iron and board already in the room. Our stay wasn't long enough! Could have done with an explanation at check in on how the plug in the sink worked as we thought our was broken!
quiet, calm location
extremely close to the RST theatre, no more than 5m walk; very quiet, free parking, great breakfast and very comfortable bedroom. waiting staff on the restaurant could be increased in numbers - or efficiency - waiting 15 minutes for the waiter to take my breakfast order, while the restaurant is half full is the only negative item to point out - the breakfast itself was fantastic.
the breakfastroom and quality of breakfast No lift and long walking distances
Good location, room was well furnished and clean, an empty fridge was very useful. Didn't suffer from banging doors and creaking floorboards. Excellent car park location and easy access to the hotel from the car park that didn't appear to be locked - so no mammoth treks to have a late night cigarette. No internet, the broadband connection in my room didn't work so I had to pay £40 to use WiFi when it is free at most hotels in the area. When I got the WiFi it was a poor connection and didn't work at all for most of one night. Room key card was erratic at best - it took me around five swipes on average to get into my room.
convenient and clean
central free carpark
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
No draught beer
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
The relaxed atmosphere and friendliness of staff.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
helpfull staff, good food, easy parking no