7.9 GoodAug 10 2021
The rent of the car was quite highly priced. But understandable due to high demand (high season).
5.6 OkayAug 14 2020
HORRIBLE CUSTOMER SERVICE ,UNPFROFFESIONAL, THEY ARE OVER PICKY WITH STONE CHIPS AND SCRATCHES ON WHEELS,NEVER AGIAN ENTERPRISE
7.6 GoodMay 4 2020
Car is in very good condition and cleanThe communication of the price: initial price offer didn't include any insurance actually, and the lady at the rental office counter couldn't provide clear information on the final price. I ended up paying double what I thought I'd pay initially.
3.6 MediocreAug 8 2019
Cancelling my reservation they refused to honor was the best partI reserved an Opal Zafira. They had an Opel Zafira. They wouldn’t give it to me (it something similar) after standing in line for over an hour. It was a horrible ridiculous experience
4.4 OkayAug 8 2019
It was awful. Super long line of over an hour. Tried to upsell everything and everyone. My reservation said it was for Opal Zafira or similar. They tried to downgrade me to a smaller car when I needed a big one (5 adults and bags) even though they actually had opal zafiras on site.
6.8 GoodAug 8 2018
I booked a minivan, when I arrived there, they did not have the minivan, they gave me a different car which said was an upgrade and charge me extra 110 Swiss frank. I told them that since you do not have the car I reserved and you are giving me a different car, them why should I pay extra, it should be complimentary upgrade. I would like refund of the extra money I paid.
10.0 ExcellentJan 7 2018
friendly, efficient service, great car, competitive pricinggot an upgrade without asking very new fleet
5.2 OkayJan 2 2017
untruthful customer service representativeQuick return serviceThe lady at the counter wouldn't let me see the car before renting, and she lied to me about the amount of passenger is had. I stated that I required 7 and first told me it was 5, but when I showed interest of cancelling, she swiftly showed me a picture on google of the 7 passenger model and told me it was actually 7.
3.6 MediocreDec 29 2016
Risky ! claimed invented damage ! Didn't get the cThe process was quick. The car was OKMore than anything, at return, the agent have picked a scratch on the WHEELS !!! The scratch was probably there when we picked the car ! But I would never go to such details. The car body was all fine, and obviously, I don't check the wheels at pick-up. They claimed for damage ! I don't care much as I had insurance, but the behavior was not friendly at all !! Also, got a different car than ordered, still in the same class but less.
8.0 ExcellentDec 5 2016
Car was brand new and very well equipped.Full insurance was very high 60CHF der day. The 25CHF per day insurance had still 2000CHF deductible. Had to wait for pick-up the car because there was only one person at the desk and quite a bit of customers. It was not possible to pay for a car rental by different credit card then the one from which they take money for deductible insurance.