6.0
We were never pressurized to take out extra insurance since we were covered with our credit card, which was great The lady who helped us was quick and assured us our credit card insurance was enough. It’s. When we returned the car, we told them we had made a little scrape right at the bottom, they took pictures and said we should claim from our credit card, but they were going to charge us €940,. At first we accepted it , and then said a scratch like that cost $940, the guy said, no, you dented the door as well. We absolutely did not dent the door.. Comparing that door to the other side door they were both the same , so I got into an argument about the door. Another assistant came along who also compared both doors and said no there was no dent, the other guy was wrong, so from €940 we suddenly only owed 400.- no apologies just crooked business as usual. This is always what people complain about with car rental agencies. They try and rip you off with dents and scratches that you never made….. always take pictures and check their little drawings of where the damages are when you collect the car. This always adds another 30 minutes onto your car rental. We had the same experience in Italy with another car rental company. Wonderful people they are.!!!!Reviewed May 19 2023
review from![kayak]()
10.0
They did not try to push extra insurance on us.Reviewed May 11 2023
review from![kayak]()
10.0
Easy on and out. SEAT car was great.Reviewed Dec 4 2021
review from![kayak]()
3.9
GPS was not working - some software issue; same with cruse controlReviewed Sep 6 2021
review from![kayak]()
10.0
Pros:they upgraded me to an Alfa Romeo .. amazing car . when i said i needed more trunk space and asked for anything but am a American Car since i was in Europe and wanted to drive a car from europeReviewed Nov 15 2019
review from![kayak]()
9.2
Smooth and easy experience all the wayPros:Staff were very helpful at Zurich airport, they were also flexible to accomodate us with the change in our flight time and pickup-drop off time. the car was pretty new and very clean and in good shape.Cons:The Mini Cooper had the most uncomfortable seat of all the cars I have driven! I’m 180cm tall with an average body, although the drive be is fun but I don’t recommend this car for any drive longer than one hour, well this is not Hertz problem, I should complain to the car designers!!Reviewed Sep 19 2018
review from![kayak]()
10.0
Pros:got an upgraded size of the car as the requested size was not available, it was new and spacious and clean. Droppoing it of was a breaze, just handed the keys back and the papers and off to my flight. The location of the rental at the Zuirich airoport was great. Staff was really friendly.Cons:Small comment that it was not very clear what to do when I came back to return the car. I parked it and then saw a Herz person working with someone else, so I waited a couple of minutes. It turned out I could just give him the keys and go, but that was not clear coming in, so it would be useful if that was said to me when I was picking up the car.Reviewed Sep 1 2018
review from![kayak]()
10.0
good rentalPros:OVerall, we liked the car rather well. The GPS helped most of the time and the Hybid helped gas prices quite a bitCons:I would like some form of owners manual. There were several things about the car we never could figure out, like the Orange emergency alarm that would go off for reasons we never could figure out.Reviewed May 17 2018
review from![kayak]()
6.0
Pros:Dropoff was fineReviewed Mar 9 2018
review from![kayak]()
8.8
Cons:Had to wait a long time. Not enough people working.Reviewed Aug 28 2017
review from![kayak]()
8.0
Pros:The pickup was pretty seamless and the car worked great for us.Reviewed May 26 2017
review from![kayak]()
9.2
Pros:Easy pick-up at Zurich airport, friendly staff and very helpful. Car was clean and drove very well.Reviewed May 15 2017
review from![kayak]()