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Location and staff. both terrific.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
Really great location in Zurich. Can walk to most of the sites or grab a tram right out front. We had a junior suite and the size and layout were great. Very helpful staff. No complaints. Would definitely return.
very nice location
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
Location is perfect. Close to the station, the shops and business centers.
Location. Next to main train station and river. None
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
it is conveniently located, but rather old, albeit well maintained no decent parking facility
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
location, good restaurant downstairs
We loved our dinner at the hotel seafood restaurant.
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
centrally located no
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
Friendly and proffessional staff, hotel location and excellent service no
Atmosphere and service during breakfast
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
the location i was excepting more modernity and better service...
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
Seen many nice hotels and this is one of the best.
Attitude of staff, room layout, amenities.
It's in the middle of the city. For this high room price, the breakfast should be included!
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
yes, it`s expensive but the hotel is pure class.
I like fitness,eating,room service. I like every things in this hotel.
rooms and service decoration
The friendliness of the staff and the birthday card, champagne.
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
In general every thing good and staff are very helpfull. No.
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
Elegant and with all modern facilities Toilets dont have locks
excellent service nothing
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
Breakfast, service, cleanliness, location
Lovely suite, very clean helpful reception staff.
This was a basic business hotel. Nothing special about it, but very expensive.
very cooperative and helpful staff
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
Friendly staff No
your friendly and helpful staff and reception. headboards of beds are not very comfortable
Excellent service, optimal location
great location during week very remote at night
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Very good location. Superior double room big enough & comfortable,very good breakfast,
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Very good breakfast a bit run down and expensive for value
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
the location is great, staff and service near to perfect especially the reception area. ambience is cosy and hotel lives up to its reputation like a 5-star hotel. I am highly impressed and happy with everyone at the hotel and its professionalism and friendliness. will definitely come back to this hotel again if i visit zurich next year. its a very fantastic hotel and the little minor issue is only a little noise from the trams as our room's window faces the tram lines but this tiny issue is overwhelmed and overcome by all the excellent points of the hotel so nothing i can complain about. absolutely worth every cent i paid for.
We like the fact that our room was comfortable,clean and well appointed. The staff was very helpful and courteous. The hotel was close to all kinds of transportation and shopping. Can not think of any.
Superb attention to detail by the staff - little touches here and there such as fruit in the room, lots of accessories, beds turned down in the evening with chocolate on the pillow, excellent buffet breakfast with champagne. The location opposite the main station is excellent, especially for airport access - it couldn't be easier. We did not sleep well. We had an inside room which had little air movement, and the air conditioning did not seem to control humidity. The room was comparatively small compared with some we have stayed in. The hotel is being refurbished externally and the view from all outside rooms is obscured by plastic sheeting. The hotel information should mention this sort of thing at time of booking.
An absolutely classy hotel, with superb service. You can't beat the location - right at the heart of the city.
I especially appreciated the attention to detail exhibited by every member of the hotel staff; the welcome glass of champaigne was also a nice touch. A standout was the very nice baked goodie sent up to our room which acknowledged and thanked us as returning guests.
convenient and very near to central station
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
Pleasent, quiet, Sympa, location, have been before
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
LocATION night staff
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
the price for the room appeared 35 CFR more as promised by booking.com
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
Excellent location. Staff superb.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
very good location.comfortable room.nice service.
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
His location Poor Internet services for clients
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
No a/c on the room,very hot at night
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
excellent staff, very clean, everybody trying to make you feel good
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
Very friendly and helpful staff. Excellent location.
The cleanliness and the staff. The location is not far to the lake as well as to the center, but it is not in the center. Internet was free in the reception area. I booked 2 rooms, one of the was with no toilet door. the other thing is they did not allow me park my car in the carage. They have a rule to keep the key with them only for parking.
location deficient aircondition, several TV channels offered on the menu were not available, no telephonedirectory in room, defective teapot, no continental breakfirst as an option.
Staff were all friendly Room kept us warm on snowy days Bed was very big and comfortable The air circulation was very good Bathroom was clean I would stay here again whenever I visit Zurich
It was a bad experince The bed, the bathroom, the room, the air condition and the value of money
small room and small toilet
compared to others still reaonable expensive
The courtesy of the staff.
Nothing special, standard hotel, small rooms for a 4*
Loved the hotel's modern, comfortable room and its convenient location. A 5 min walk into Zurich's city center. Price ($250) was steep for one night's stay.