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smoking area house keeping is too early
the Upgrade to a beautiful suite overlooking Zurich with a panoramic view. The bed was the most comfortable bed I've ever slept in.
i think i enjoyed living at marriot and the its location is very approachable and its a luxurious place to live .... i had booking btu when i came to hotel the room was not ready so i waited for somtime so this shouldnt be happened and a lack of management so try to look at this next time ....
Clendiness, efficentcey etc was good. The room given was a in a corner with a proper view.
Very clean, quiet to sleep, nice bathroom, good restaurant & bar Staff started cleaning from 9 o´clock... we were still sleeping - disturbing
Its luxury hotel, very nice river view,very good staff, quick chick in and chick out. Daily breakfast are the same no changes!!no multy choices
Location to Central Zurich Somewhat pricey
Very friendly service unreasonable prices for food items ,Wine
the service was very good and very good location and the room size is very good also
Executive lounge was great. Breakfast was great along with availability of wine and other drinks. Light food served in late afternoon was disappointing and was not what I expected. Food was more like snack sand very little choice.
Location. Next to main train station and river. None
very nice location
it is conveniently located, but rather old, albeit well maintained no decent parking facility
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
Location is perfect. Close to the station, the shops and business centers.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
location, good restaurant downstairs
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
Location and staff. both terrific.
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
Friendly and proffessional staff, hotel location and excellent service no
centrally located no
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
We loved our dinner at the hotel seafood restaurant.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
rooms and service decoration
I like fitness,eating,room service. I like every things in this hotel.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
The friendliness of the staff and the birthday card, champagne.
Seen many nice hotels and this is one of the best.
It's in the middle of the city. For this high room price, the breakfast should be included!
Attitude of staff, room layout, amenities.
yes, it`s expensive but the hotel is pure class.
Every thing OK
Great central location. Staff very friendly and helpful with directions. Our room is fairly small but very comfortable. Super comfortable bed, bedding and pillows. Quiet, no noise at all. Breakfast was included in our stay and was very tasty and high quality. The breakfast staff were sincere as well. Parking was an extra charge but that is the case with all the hotels. It was underground so you could park and have complete peace of mind. The main station is very close and is open Sundays also if you need anything or want a place to eat. Needs a greater mini bar selection.
Very comfortable and quiet. Excellent quality and variety of the products offered in the bathroom (shampoo, conditioner, body lotion, etc). Location was excellent for those who prefer a quiet place but at a walking distance of the lively old town in Zurich. Everyone of the staff was extremely helpful and amiable. Comfortable garage. I would definitely recommend this hotel.
the hotel very good located and nice also only 5 minutes walk to the main station , everything was good . the bed mattress was soft and we could not sleep at the first night , we asked the housekeeping to change it to us and they manage to but a wooden board underneath it to support the matters than it is OK . so all in all we did enjoy our stay .
Very small bathroom, strange smell in the room
Temperature of shower water doesn't stay the same.
Easy to find the location, near the central station, near Centrum The hotel didn't release deposit on my credit card
Hotel Continental Zurich was a superb experience for us. It was within walking distance of the station and an excellent tram service and also the old town and virtually everything one would want to see and do in Zurich. We had a lovely, quiet, well appointed room, immaculately presented. There is an excellent bar, elegantly appointed, the whole hotel is a very pleasant place to stay. We enjoyed a very pleasant room service dinner one evening. There was one small glitch in checking out, the room rates didn't coincide with the confirmation we had received from Bookings.com and the hotel. It was politely explained (and immediately corrected) as a computer error because there were room rate changes over the two nights we stayed.
We have been traveling for 5 weeks and this was the nicest hotel we stayed in (better than the luxury Hilton in Rome by far). The rooms were comfortable and luxurious without being "fru fru" (excessively fancy with too much decoration, too many pillows, etc.). The rooms had everything we needed, presented in a useful, thoughtful way.
Brilliant location, very good service, welcoming staff, comfortable rooms, free internet, close to the main railwaystation, wi-fi connection
A very pleasant stay,highly recommended. None
The room was spacious and very clean and the hotel's location close to the main city center is great. Friendly staff and inhouse car parking. Breakfast was not included in room price and was far too expensive.
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
Location is great.
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
the location is very strategic. very near to old town and main station
Close to central train station small room
Location Noisy bed
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Very good location. Superior double room big enough & comfortable,very good breakfast,
Very good breakfast a bit run down and expensive for value
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
the location is great, staff and service near to perfect especially the reception area. ambience is cosy and hotel lives up to its reputation like a 5-star hotel. I am highly impressed and happy with everyone at the hotel and its professionalism and friendliness. will definitely come back to this hotel again if i visit zurich next year. its a very fantastic hotel and the little minor issue is only a little noise from the trams as our room's window faces the tram lines but this tiny issue is overwhelmed and overcome by all the excellent points of the hotel so nothing i can complain about. absolutely worth every cent i paid for.
convenient and very near to central station
Superb attention to detail by the staff - little touches here and there such as fruit in the room, lots of accessories, beds turned down in the evening with chocolate on the pillow, excellent buffet breakfast with champagne. The location opposite the main station is excellent, especially for airport access - it couldn't be easier. We did not sleep well. We had an inside room which had little air movement, and the air conditioning did not seem to control humidity. The room was comparatively small compared with some we have stayed in. The hotel is being refurbished externally and the view from all outside rooms is obscured by plastic sheeting. The hotel information should mention this sort of thing at time of booking.
We like the fact that our room was comfortable,clean and well appointed. The staff was very helpful and courteous. The hotel was close to all kinds of transportation and shopping. Can not think of any.
An absolutely classy hotel, with superb service. You can't beat the location - right at the heart of the city.
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
I especially appreciated the attention to detail exhibited by every member of the hotel staff; the welcome glass of champaigne was also a nice touch. A standout was the very nice baked goodie sent up to our room which acknowledged and thanked us as returning guests.
Pleasent, quiet, Sympa, location, have been before
the price for the room appeared 35 CFR more as promised by booking.com
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
Excellent location. Staff superb.
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
LocATION night staff
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
excellent staff, very clean, everybody trying to make you feel good
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
Very friendly and helpful staff. Excellent location.
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
Close to transport and facilities Breakfast was inadequate and very expensive
Easy access to trams, helpful staff, rooms all had pleasant verandas
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
Noisy group in next room kept me awake, and required badgering of reception to get this
location to bahnhof inexperienced front office staff
cozy style of room with a balcony Poor breakfast
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
His location Poor Internet services for clients
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
very good location.comfortable room.nice service.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
good location and simple
I loved the room ! It was simple but very comfortable the breakfast times could be prolonged until 11 on the weekends and the check out should be until noon
Excellent location, very helpful staff, variety in breakfast and extremely clean bedrooms None
Excellent location, friendly staff, basic but nice breakfast.
I like the structures, the forniture, the charme, the rooms and the position. It' s near the Central Station and the old town. My favourite hotel in Zurich.
right in the center of old town. very good location to see old and new city. nice resto's around. no hotel parking, private (paid) parking around though. room is indeed qulaity. well i honestly didn't need that much in my room and i thought i could have stayed in less expensive place without much of those comfort. staff was ok, but not cheerful (!).
Extremely helpful and friendly reception staff
I was first given a modern room with graffiti, but disliked it and asked to change to a classically set room, without anything written on the walls. My request was immediately answered and very friendly receptionist changed my room to a better one. People always smiled and were helpful and always willing to assist in any matter.I have stayed in this hotel quite a few times and it will certainly be my hotel of choice next time i visit Zurich. Everything was lovely!
The clean rooms and the minimalistic decoration.
I was on the top floor. It was extremely hot and humid even though there was a fan in my room.
Friendly, efficient and helpful staff. Good breakfast in pleasant, clean environment. Room was well furnished and everything in good working order.. Coffee machine a nice extra. Situation somewhat noisy, but solid windows kept out the noise.
Most of the staff was very friendly, they lent me an umbrella everytime I needed it and they gave me instructions to visit some places in Zürich. The day I left there was a man attending in the counter and he said he could not give me the receipt of the hotel payment because that was a matter I had to solve with Kayak.com. Now I need that receipt to justify my expenses and I don't know how to obtain it.