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Location and staff. both terrific.
very nice location
it is conveniently located, but rather old, albeit well maintained no decent parking facility
location, good restaurant downstairs
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
Location is perfect. Close to the station, the shops and business centers.
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
Location. Next to main train station and river. None
Really great location in Zurich. Can walk to most of the sites or grab a tram right out front. We had a junior suite and the size and layout were great. Very helpful staff. No complaints. Would definitely return.
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
centrally located no
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
Friendly and proffessional staff, hotel location and excellent service no
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
We loved our dinner at the hotel seafood restaurant.
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
the location i was excepting more modernity and better service...
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
Atmosphere and service during breakfast
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
rooms and service decoration
Attitude of staff, room layout, amenities.
It's in the middle of the city. For this high room price, the breakfast should be included!
yes, it`s expensive but the hotel is pure class.
The friendliness of the staff and the birthday card, champagne.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
Seen many nice hotels and this is one of the best.
I like fitness,eating,room service. I like every things in this hotel.
Elegant and with all modern facilities Toilets dont have locks
excellent service nothing
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
In general every thing good and staff are very helpfull. No.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Excellant location and staff very helpful and friendly.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
Location and excellent breakfast Too noisy in the street side rooms
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
The location of the hotel was perfect.
Great little hotel in a great location.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
Lovely suite, very clean helpful reception staff.
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
Breakfast, service, cleanliness, location
very cooperative and helpful staff
Excellent service, optimal location
your friendly and helpful staff and reception. headboards of beds are not very comfortable
great location during week very remote at night
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
This was a basic business hotel. Nothing special about it, but very expensive.
Friendly staff No
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Very good breakfast a bit run down and expensive for value
Very good location. Superior double room big enough & comfortable,very good breakfast,
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Excellent location. Staff superb.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
LocATION night staff
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
the price for the room appeared 35 CFR more as promised by booking.com
View of lake Smallness of lift
central location, convenience noise from the street, poor selection on breakfast buffet
comfortable tee room near reception )
Beautiful rooms with comfortable bedding. Immaculate and luxurious. Great location and ease to public transportation. Would definitely stay there again and recommend to others. Breakfast not included in price.
The room was very quiet and comfortablePlease write at least 15 words
comfort of communication. The place is central to all transport. Close to the lake. The weight machine. I could not weigh my luggage after packing for flight. And there was no shuttle to airport though in web-information, it was supposed to be so.
The staff were very friendly and helpful; the breakfast was just what I needed; the room was very comfortable; the location was great for my purposes; Nothing was unpleasant for me during my stay.
The location of the hotel is excellent and the food in the restaurant was very good.The serving staff were very attentive and absolutely charming. No
Facilities and service were very nice. Location was very convenient to lakefront and old town sites. Hotel restaurant was outstanding. Hotel had no parking. Public parking was four blocks away.
We originally recieved an unrenovated room which was poor and at the back of the hotel. Upon request, the hotel staff moved us to one of the newly renovated rooms which were excellent and ours had a wonderful view of the lake. The older rooms are not up to standard.
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
excellent staff, very clean, everybody trying to make you feel good
Very friendly and helpful staff. Excellent location.
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
It is a hotel with a warm and friendly approach to client.Very nice hotel, friendly staff and fantastic location. Some breakfast items need improvement.
This hotel was wonderful, the beds are very comfortable, the staff will go out of their way to help you, very friendly, great location, close to the old town and shopping. Also very clean.
The excellent location and really good fish restaurant )))
The staff were very welcoming and the room was immaculate~a perfect location too.
An excellent hotel, near the Opera House and the Limmat River. Walking distance to shops, museums, and restaurants. Staff were excellent, very helpful and accommodating,
The friendly service and the fruit in the foyer That you had to pay to listn to the radio!! The screen of the Monitor could not be switched of
Good restaurant and quiet hotel; perfect if you want to relax after a working day
The location center city and on the lake were a perfect combination for my needs.
First class service