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it is conveniently located, but rather old, albeit well maintained no decent parking facility
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
Location and staff. both terrific.
Location. Next to main train station and river. None
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
very nice location
location, good restaurant downstairs
Location is perfect. Close to the station, the shops and business centers.
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
centrally located no
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
Friendly and proffessional staff, hotel location and excellent service no
We loved our dinner at the hotel seafood restaurant.
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
The friendliness of the staff and the birthday card, champagne.
I like fitness,eating,room service. I like every things in this hotel.
yes, it`s expensive but the hotel is pure class.
Seen many nice hotels and this is one of the best.
rooms and service decoration
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
It's in the middle of the city. For this high room price, the breakfast should be included!
Attitude of staff, room layout, amenities.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
Atmosphere and service during breakfast
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
the location i was excepting more modernity and better service...
This was a basic business hotel. Nothing special about it, but very expensive.
Breakfast, service, cleanliness, location
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
your friendly and helpful staff and reception. headboards of beds are not very comfortable
Lovely suite, very clean helpful reception staff.
Excellent service, optimal location
Friendly staff No
great location during week very remote at night
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
very cooperative and helpful staff
Very good breakfast a bit run down and expensive for value
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Very good location. Superior double room big enough & comfortable,very good breakfast,
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
Location Noisy bed
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
the location is very strategic. very near to old town and main station
Location is great.
Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
Close to central train station small room
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
the price for the room appeared 35 CFR more as promised by booking.com
Excellent location. Staff superb.
LocATION night staff
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
An absolutely classy hotel, with superb service. You can't beat the location - right at the heart of the city.
Superb attention to detail by the staff - little touches here and there such as fruit in the room, lots of accessories, beds turned down in the evening with chocolate on the pillow, excellent buffet breakfast with champagne. The location opposite the main station is excellent, especially for airport access - it couldn't be easier. We did not sleep well. We had an inside room which had little air movement, and the air conditioning did not seem to control humidity. The room was comparatively small compared with some we have stayed in. The hotel is being refurbished externally and the view from all outside rooms is obscured by plastic sheeting. The hotel information should mention this sort of thing at time of booking.
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
Pleasent, quiet, Sympa, location, have been before
I especially appreciated the attention to detail exhibited by every member of the hotel staff; the welcome glass of champaigne was also a nice touch. A standout was the very nice baked goodie sent up to our room which acknowledged and thanked us as returning guests.
We like the fact that our room was comfortable,clean and well appointed. The staff was very helpful and courteous. The hotel was close to all kinds of transportation and shopping. Can not think of any.
convenient and very near to central station
the location is great, staff and service near to perfect especially the reception area. ambience is cosy and hotel lives up to its reputation like a 5-star hotel. I am highly impressed and happy with everyone at the hotel and its professionalism and friendliness. will definitely come back to this hotel again if i visit zurich next year. its a very fantastic hotel and the little minor issue is only a little noise from the trams as our room's window faces the tram lines but this tiny issue is overwhelmed and overcome by all the excellent points of the hotel so nothing i can complain about. absolutely worth every cent i paid for.
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
His location Poor Internet services for clients
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
very good location.comfortable room.nice service.
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
excellent staff, very clean, everybody trying to make you feel good
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
Very friendly and helpful staff. Excellent location.
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
No a/c on the room,very hot at night
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
location to bahnhof inexperienced front office staff
Close to transport and facilities Breakfast was inadequate and very expensive
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
cozy style of room with a balcony Poor breakfast
Noisy group in next room kept me awake, and required badgering of reception to get this
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
Easy access to trams, helpful staff, rooms all had pleasant verandas
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.