Flight was delayed 1.5 hours. Inflight WiFi did not work. Servide in first class was very good.
Customer service at Juneau was great but the handling of our luggage was very poor at Seattle after a delayed flight due to maintenance causing us to miss our connecting flight. We had frozen goods and they told us they would put it the freezer but didn’t. We lost 250lbs of halibut & salmon
The bags arrived much later than expected. The boarding was done slowly. The taxi time was too long at SEA. It is a bad airport for international connections.
Everything was great. Due to an accident on the Glen Hwy attendants could not make it to the airport. A delay while new crew was located
We had paid for window seats just to not get window seats. When we ask the flight attendant to switch seats she said no because it was a full flight. It was the the worst experience I had ever.
This was our first time flying with Alaska. It was a seamless experience, with comfortable seats and leg room. Staff were friendly and helpful.
They only had one flight to my destination for the entire day. Six hour layover. Coming from their sister airline we didn't have any boarding grouping on our boarding tickets. Had to ask where we were within the grouping.
Cabin was a bit cold. Didn’t seem like they turned up the heat until we were half way. All personnel were wonderful.
The boarding was fine.the crew was efficient and helpful.
I like the airplane E175. I will never fly on a 737 Max.
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
They did not have free WIFI and I was not okay with that!
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Awful!!!. I do not recommend United. The flight staff are unhappy and don't attempt to make the passengers feel comfortable or welcome. The food is not edible, and the seats are miserable. My expensive luggage was destroyed, and the ticket prices are too much for the experience.
Even though the incoming flight was delayed by 20 minutes they managed to get us to SFO 15 minutes early.
We had a delay, but thankfully I made it to my connection. Overall it went smooth
There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some
To san Francisco it was ok. From sf to Manila it was horrible
Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.
You have got to come up with a better way of getting connecting flight people off the plane first. Flying doesn’t bring out the best in people but exiting off a plane rules needs to come from management, not from the expectation that passengers will be “kind” and let them off first. Perhaps exiting in zones? Like boarding? Zone 1 exits are connecting people. This frustration led to many people missing their flights or scrambling. We were delayed leaving the first leg which amplified this.
