Pros: "Can’t travel or leave my state; so didn’t like anything. I want my money back been. Calling and emailing since March 10th with no help sucked"
Cons: "Better customer service"
Pros: "Everything was great"
Pros: "The crew was IMPECCABLE. Peggy, John, and Kristin are true professionals with the utmost sincerity and kindness, that is extremely appreciated during travel."
Cons: "The Newark airport staff was rude and made us, as passengers, feel like we were an inconvenience to them as we were going through security. Not sure if this is just the “east coast” mentality, but we could have done without the attitude when just trying to get into the TSA Precheck line."
Cons: "Correct gate information. The Yakutat to Cordova (#61) flight was delayed, which caused me to rush to the departing gate (told C2). Arrived at gate C8. Retraced my steps and made it in time for the connecting flight. Thanks to the crew."
Cons: "SeaTac needs to get there stuff together. Took us 45 mins to taxi from our gate to the runway because the airport is so congested."
Pros: "Toni was amazing"
Cons: "Flight was delayed 8 hours"
Pros: "Flight was alittle delayed"
Cons: "Info about the delay"
Pros: "I don’t like the seats so painful my body."
Cons: "So hot I need more aircon"
Pros: "Love 1st class. Comfrtable"
Pros: "The crew was wonderful."
Cons: "The WiFi and in -flight entertainment was not working. Second time this has happened to me recently on an Alaska flight. Really disappointing and frustrating."
Pros: "Flight was smooth. Attendants were helpful"
Cons: "I did not like walking outside when we landed. Walk to terminal was pretty far."
Pros: "Short trip in and out. Loved it"
Pros: "Easy boarding, friendly staff, comfortable seating."
Cons: "Food and beverage choices. Too cold and entertainment was limited l."
Pros: "Helpful friendly crew. Terrific flight."
Pros: "Flight had a mechanical issue. They kept us informed, provided vouchers for food, and a discount on a future flight. We also were offered a free drink once the flight finally did take off. Crew was terrific."
Cons: "It was a 5 hour delay, however, we deplaned after about 50 minutes."
Cons: "The flight was really short so we didn't get any snacks or drinks. That was a bummer but it made sense."
Pros: "No delays; friendly and professional staff; clean aircraft!"
Pros: "Great flight and great crew!"
Pros: "Terrific food in First class"
Pros: "Airline staff friendly and friendly."
Cons: "TSA. Not friendly nor efficient."
Pros: "Fast boarding. On time."
Pros: "The crew was very friendly"
Cons: "My seat didnt recline"
Pros: "Access to movies via the airline app."
Pros: "Jules was the best Flight Attendant and made my flight from JNU to SEA one for the books! Thank you, flight crew!"
Cons: "The flight from Seattle to Chicago was canceled. They could not de-ice. Set on tarmac for 6 hours."
Pros: "Seats were comfortable!"
Cons: "Can't think of anything!"
Cons: "Too many people with large carry-ons &backpacks made getting off and on very slow"
Pros: "Comfortable seats, lovely flight attendant, nice snack which thankfully were not dried pretzels"
Cons: "No hot water for tea"
Pros: "Price, efficiency, safety."
Cons: "Cost of movies was expensive."
Pros: "Erika at the gate was a big help."
Cons: "Food sucks, wifi not working"
Pros: "Clean plane; organized, quick boarding; overhead space for my carry-on (at no extra charge); I didn't get assulted like other airlines do to people; got me where I needed to be at the right time for the right price; free connectivity for messaging (on one flight, second flight wouldn't work)"
Pros: "Love Alaska, generally. Service is great, love that you get perks with their credit card."
Cons: "Our direct flight was canceled the night before (less than 12 hours prior to the flight. Did get rescheduled on an acceptable 1 stop flight plan, but I'm always upset there is never any sort of concession or discount or any sort of compensation for these types of inconveniences. Bad business -- this isn't a knock on Alaska, really, as it's true of all airlines, as far as I know. But it still sucks."
Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."
Pros: "Everyone I encountered that worked for Alaska were truly incredible and kind! Best airline! More airlines need to take notes from Alaska! You guys are amazing! Thank you Alaska Airlines for a wonderful flight!"
Pros: "Friendly staff and crew. Will do whatever they can to help"
Cons: "TSA is a necessary unpleasantness. Would not want to fly without them, but still no fun..."
Pros: "Friendly staff. They offer 'a la carte' storing of carry-ons upon boarding. One flight even offered free check-in of bags that went all the way to our destination because of limited overhead compartment storage. Most flights were on time. We had one flight late and the person at the counter was able to get us on another flight so that we didn't miss our connection - this was stellar customer service."
Cons: "It's just a fact of modern-day air travel, but those planes are so incredibly cramped! Had a bit of trouble with online checkin for our departing flight. I wish you could also make it policy for customers and crew to avoid fragrances. We were accosted by people who bathed in bad cologne!"
Pros: "Service was great"
Pros: "We love Alaska airlines they are usually very easy to work with and provide direct flights to where we want to go to staff is friendly and courteous and they run on time the planes are comfortable and in good shape."
Cons: "They over booked our flight. This is never been a problem traveling with them before. I did not check in 24 hours ahead of time. But there's never been a need to. We actually got to the airport almost 3 hours ahead of time and I had a seat and my wife didn't. Rather than being able to get to the airport and relax we were left in a state of turmoil about whether or not we would get on the flight or not. I can't drive so we need to be on the flight together and we wanted to fly together"
Pros: "It was a beautiful flight. Everyone was kind and accomodating."
Pros: "Connected to a virgin flight at lax. Flat out terrible. No one to help us - no signs to tell us where the bus is to take us from terminal 3 and 6. We had to renter security on our way given the terminal change and lost our tsa. General just really bad merger stuff. Hope it gets fixed. I'll wait to fly Alaska virgin for a while."
Pros: "The plane was very spacious and had a lot of leg room. The outlets were very useful."
Cons: "Nothing to complain about."
Pros: "Fruit and cheese platter was perfect."
Cons: "Felt very cramped. Kept getting bumped by passenger next to me and by the stewardess every single time she went up and down the isle."
Pros: "Best cheeseburger ever. Who would have thought..."
Cons: "The length of the flight. Maybe shorten it to less than 2 hours... >; ^) Ok... Really the only complaint was I was unaware of the non-reclining seats in front of the emergency row when booking the flight in. If the website notifies your when picking seats, it is very inconspicuous."
Pros: "All of the crew at the gates and at the airports were WONDERFUL! Very patient and accommodating. They dealt with some very frustrated passengers very well."
Cons: "This was the first time that i had to change AIRPORTS for my initial flight. This caused a HUGE delay in the initial flight. This was NOT communicated well to the passengers..... ALASKA AIRLINES could have done MUCH better with the communication of that delay and everything involved!!"
Pros: "Great way to quickly get from Portland to Boise."
Pros: "Comfortable (as much as an economy seat can be). In-seat charging"
Cons: "~10 for internet--for each leg of a flight. Really??? ~25 per checked bag.... ouch. That was a surprise."
Pros: "On time -departure and arrival - Yea"
Cons: "Flight attendants were slow. No pillows or blankets. First class seat separation are a little crowded."