We were skipped when the snack cart passed and then the attendant said we weren’t . I am disabled and was in a row toward the back of the plane which was very difficult for me to navigate. Disabled people should not be forced to walk the plank.
Flight was delayed and then "they did not have time to load food". No snack or drink at all for 1.5 how flight. Somebody wasn't prepared.
It is usually very pleasant. Good service for the price, international flights are even better
New high end luggage ruined/zippers broken, items missing. All happened on return flight from msp to mso. Do better! Not store bought luggage but high end personalized ogio custom embroidered luggage. Total slap in the face ontop of an extra luggage fee that took me 3 hrs on chat to resolve.
Was revoked with Jet Blue due to delay from Kenya Air
boarded at 5:30 pm, pushed away from gate at 6pm ... takeoff was not until ~6:45pm; disappointing
Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
The experience was good and the flight departed on time and landed early
No Wi-Fi the entire trip Despite booking a flight that said it had Wi-Fi
After the long flight from Paris and a 4-hour layover I was more than ready to complete the last leg of my journey. We waited a few extra long minutes to ensure everyone’s bags were onboard which I didn’t mind but….😉. Would definitely choose Delta again.
Very good, boarded and took off on time and landed early
Flight left early and arrived 30 MINUTES early at the destination. Smooth trip.
Plane from partner PSA was filthy. Plastic needs to be thoroughly cleaned. Really disgusting to look at and wonder about cleanliness of parts less visible.
Delays to take off and to leave the plane after landing added a lot of time to this flight.
We didn't take off until an hour after we boarded.
Flight was delayed not sure why no explanation given and no apologies either. Otherwise the flight was fine
I had a very unpleasant encounter with one man from customer service: he was extremely rude and miserable. And his condition was reflected on his decision to send me to the worst airport hotel and get an awful flight connection. My hotel shuttle had never arrived and I had to book another hotel. People served by other representatives got a much better treatment and deal.
The airline schedule services was simply mediocre. The ground crew is fine; they are doing their best. The after-delay services were simply poor, and after-cancelling services were almost non-existence. Receiving refund is one rescuing point, but please keep in mind that, people wants to get home or get to their destinations. Cancelling without aftermath recourse is simply poor services. AA needs to fire the marketing department, and the customer-service related leaders.
WiFi wasn’t working on the flight, several delays and gate changes, ended up taking off 3 hrs later
The gate agent Sasir was rude and disrespect as we boarded
