Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "No food, no outlets, a terrible delayed not explained to passengers."
Cons: "Take off could have been better. It was delayed, but pilot helped resolve the problem; so, it was fine."
Pros: "Crew was very nice"
Cons: "They could’ve offered free snacks instead of only offering items for purchase."
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Pros: "The price was decent. The plane was delayed by about 20 minutes, and they worked hard to get us on the flight quickly so we could make our connector flights."
Cons: "For a 5 1/2 hour flight, the only snack we got was one cookie. For the 4 1/2 hour flight, the only snack we got was a very small bag of pretzels. There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless. You have to download their app before the flight starts. I was having issues with the app on the previous flight, so I tried to get help with it before we took off. Our flight attendant acknowledged she heard my question and then just walked off and didn't help me."
Pros: "I rebooked on another flight very easily! That was excellent"
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Cons: "It was not a good experience at all. Honestly, I wanted my money back. I sent United this letter, but no one is gotten back to me yet. Hello, my name is David Larkins. I have had literally the worst airline experience of my life today with United airlines. With confirmation number BS2EL9, my flight was set to go from Atlanta to Burbank, with a connection in San Francisco. The flight from Atlanta was delayed about 10 minutes, however, they assured us that we would arrive in San Francisco at the correct time of 9:39 AM with enough time to get to our connecting flights. They lied. Whereas we did arrive in San Francisco at around 9:39 AM, the plane taxied for approximately 15 or more minutes before letting anyone off of the plane. Still, I ran to my connecting flight before it left the runway at 10:10am. However, I was not permitted to step onto the plane by the fellow at the gate at the time. He told me that because boarding time was over at 9:55a, he would not let me step on the plane even though it was still on the runway. I was upset. I went to customer service and explained my situation to them. Speaking with a girl named Krystin S., I explained that I really needed to get to Burbank on time, before 2 o'clock. Today, I had a final for school, a meeting, and interview with a job, and I had to drop my dog off at the vet for an appointment which costed around $150. Krystin told me that there was nothing she could do, and offered me only a meal voucher. I was offended, and declined the voucher. I then spoke to customer service and they told me there was nothing they could do after informing me that the flight that they switched my flight to was delayed yet another hour and I would not arrive until 350pm. This is absolutely unacceptable, and I need a remedy. Far larger than a simple meal voucher. I have lost more money by missing my flight to Burbank because of the Atlanta airport lying to me then the flight was even worth. Also, I requested to speak to someone, but the representative on the phone said they didn't have a phone number to speak to anyone which adds to the cumbersome nature of this issue. Please contact me back, as soon as possible. I'm very upset at the situation. David Larkins"
Pros: "Great flight friendly person sitting beside me, would like seat towards front but my husband likes sitting in back , we had seats in row 27 & window seat for him he likes looking out. It was very enjoyable. Thank you"
Pros: "This regional airplane was extremely comfortable! The flight was comfortable and the crew was very helpful."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation."
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "The Crew"
Cons: "It was a passenger on the plane acting real suspicious. I didn’t like that. Also the seats was uncomfortable."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "Price on the flight to ket"
Cons: "Sits are really uncomfortable, staff wasn't courteous and boarding process was a mess"
Cons: "Being trapped in the plane over 2 hours only to find out the flight was delayed close to 4 hours. Eventually booked a flight for the next day that cost twice the amount of round trip."
Pros: "on this leg of the flight, after changing planes, there was one little flight attendant who actually engaged guests and smiled a genuine smile."
Cons: "When flying frontier you know you're flying frontier for a low price certainly not the experience. My flight to my destination was fine ( no frills but fine) . My flight back home was Cancelled due to an airport issue ( not frontier's fault) however their overseas " reschedule flight line" provided little to no help to get me home. They simply did not have the training or care to help their customers to get home. Their sentiment was " so your flight was cancelled what do you want us to do about it? That's your issue Sir" Very poor experience!"
Pros: "Fast boarding"
Cons: "Pilot didn't show and he airline gave poor reasons why."
Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."
Pros: "Price of flight"
Cons: "Freezing cold, food selections, price of food for quantity you get, no blankets, leg space horrible, charging for upgraded leg room seats when seats were open, only giving ppl 30 seconds to move to a an empty free seat at no chrg, plane was not clean at all in bathrooms-disgusting: walls filthy, counters dirty and grimy, door & floors filthy, soap dispenser unsanitary, crew comments|conversations about travelers, should start boarding from the bk of the plane forward"
Cons: "Spirit Airlines is the absolute worst airline to fly on. The planes are old and uncomfortable. The flight was not on time and they charge you for snacks and drinks which should be standard."
Pros: "Flight schedule was on time, no delay at all."
Cons: "I like the fact that the fight aattendant are friendly."
Cons: "They changed the departure time so many times, and when I got to the airport in Atlanta, they did not let me get on the plane. I arrived one hour beforehand after all the delays. Awful experience that cost me 700 dollars. Never again. and the employees, very mean people. They did not try to help at all."
Pros: "the affordability and the friendly service.. easy to reserve on line..."
Cons: "cramp seats, the price for the food snd drinks...."
Pros: "Flight was clean, not crowded, seats were comfortable. Flight was on time."
Pros: "Quick security check"
Cons: "Very very long wait time to get checked in before security. Spirit employees seemed to have difficulty handling conflict with a stressed woman who had been waiting 2 hours. We were stressed as well as others in line about missing the flight. Spirit seemed understaffed at check in PRIOR to security. Very cramped plane seats and I'm a small woman"
Cons: "Delayed again. 2nd flight in a row. Then delayed when landing. Terrible customer service. All other passengers were unhappy and complaining as well. Never will I purchase a Spirit ticket again!"
Pros: "I liked that I can have my boarding pass emailed, so it's available on my phone. But it's incomplete. NO BAR CODE. Two trips both times no barcode on the emailed boarding pass. The email has a disclaimer that it might not display on certain phones. ITS A LIE. I have an iPhone 7 with the Gmail app. Both with latest updates. I also forwarded to my iCloud account and there's no bar code in the boarding pass."
Cons: "On the outbound trip, my flight was delayed 2 hours. On the return trip it was also delayed two hours. 100% of my flights with Spirit Airlines were not on schedule."
Pros: "On time, very smooth, early arrival"
Cons: "Did not try food or have entertainment. I would do it again for a flight 2 hours or less."
Cons: "Charge too much for every little thing (bags). No communication at all from spirit. No confirmation of flight, no check-in, no time updates. I'm the end, there was no gate communication for why the flight is delayed and no one to discuss when the flight would get there and leave besides what was on the board. There was no email, text, call, or board update to indicate the plane would leave more than half an hour before the board listed time. Customer service had a nasty attitude and didn't care at all about our loss. Poor all around and will NEVER fly spirit again nor will I speak good of them in any manner"