Cons: "Boarding members kept me for no reason to my Cary on bag"
Pros: "Very easy and great reminder app"
Pros: "Nothing really. It was as expected, but not more."
Cons: "Seats were cramped for all the talk of legroom"
Pros: "The crew was great. They seemed to show that they cared. A passenger next to me was not feeling well, so one of the crews kept checking on her, offering her water and ginger ale."
Cons: "The Wi-Fi connection was spotty throughout the flight. Maybe because it was an older plane (A320). I flew in A321 BOS-LAX and the Wi-Fi was much more reliable."
Cons: "The plane seems dated. My tray table was wobbly and crooked, the video screen was blurry and my headphones jack had a lot of static, rendering in flight entertainment useless. Luckily I had music on my phone."
Pros: "All my needs were met, but at times I did feel like staff were perhaps “inconvenienced/annoyed” by my frequent requests for water. I drank alcohol and thus wanted to stay as hydrated as possible. Also, the seat belt thing/issue. FAA or someone needs to review and update the bathroom policy. Consuming water is vital for our bodies and we need to be in situations that allow us to do so and also allow us easy access to flush out our toxins/liquids."
Cons: "No room in seat where this is suppose to be room. Arm chair tray tables??? Come on now... its 2019. TV was to small and poor TV quality."
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Cons: "The specific plane we had for the short trip had mediocre TVs and the seat's headrests were too short for me to comfortably put my head back."
Pros: "Nice crew, reasonably comfortable seating"
Cons: "One of the requested meals was not vegetarian and another was a very basic sandwich (not filling or at all appetizing)"
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "flight was in 1 hour early!!! not over crowded.. flight crew was nice"
Cons: "baggage fees are ridiculous. tvs are old and hardly work."
Cons: "There was no one sitting on the chairs behind us. We asked the attendant if we could sit since our sits were full. Anyways hope next time if the door is closed and passengers are tight they could sit on empty sits ."
Cons: "The temperature in the plane was freezing for the first hour it was only when passengers had to ask it to warm up"
Cons: "The door wouldn’t open once we arrived in Detroit"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "Ease of boarding, extra room and knowledgeable staff."
Cons: "That I had to pay for earbuds or blanket."
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "I liked the snack options and how nice the stewards and stewardesses were."
Cons: "People around me coughing, sniffling, and not understanding how to properly use the aisle seat. :) but nothing you all can control."
Pros: "We were delayed before take-off but the Captain kept us informed, great job!"
Pros: "I really enjoyed my flight. I generally fly Delta but I was really impressed with so many features this flight had to offer. Free television with movies and free WiFi. The staff was very friendly and the snacks actually were some of the things I get at home. I will fly jet blue in the future!"
Pros: "We upgraded to the “extra legroom” seats and they were so comfortable. The free entertainment was very nice and made the flight time pass quickly. The crew was friendly, attentive, and kind. We are looking forward to flying with them again."
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Pros: "Great crew."
Cons: "The usual negatives with discount airlines- pay for seats, food, ear buds etc. free snacks available and excellent."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Cons: "Delayed 5 hours for no apparent reason"
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Absolutely great leg room."
Pros: "Loved the size and comfort of the seats especially the legroom! Enjoyed being able to have more than one snack and friendly crew."
Cons: "Nothing comes to mind"
Pros: "Legroom, free movies, and the crew members were courteous, and professional."
Cons: "They only offered chips as snacks; I wish there were really foods I could order."
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "I LOVED the comfort of the ample seating space and leg room, compared to American and free WiFi and movies with the individual monitors on the seat backs for every passenger. I flew Jet Blue on my return flight from LA to Boston to attend our son’s USC graduation. The flight from Boston to LA was on an American Airlines flight. The seats were super narrow with very cramped leg room. To add insult to discomfort , I learned just after take off on the American flight to LA that our dogs got loose at home and the person caring for them was frantic. I had to purchase in flight WIFI ($16/ hour $18 for the entire flight) to attend to the Lost dog issue (hugely stressful) only to learn after the flight that $300 worth of fraudulent charges occurred during the flight that my bank’s fraud department claims occurred as a result of entering my card information to purchase the internet access. That depleted the majority of our travel budget. (We live paycheck to paycheck and had pinched & saved to be able attend this special event) I was so apprehensive on the returning flight and can’t describe my relief to learn the WIFI was free. My fears dissolved as did my aching head and back as I settled into a wonderfully comfortable seat with far more leg room than my prior flight. Thanks Key Blue! You have a fan for life!!"
Cons: "Not one thing I didn’t like!!!!"
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "My partner and I bought extra legroom seats we could sit together. They were expensive but nice. The crew was very friendly and tried to help with my broken screen/entertainment system. When the attendant couldn't fix it, she said she could offer me a cocktail but since it was 10:30 am, it was kind of hard to justify."
Cons: "It's a first world problem to have a broken personal entertainment system at your jet seat so, of course, one keeps these things in perspective. I mention it only because this flight was relatively expensive ... and I was really looking forward to watching The Greatest Showman. :-)"
Pros: "The crew was nice and polite."
Cons: "JetBlue flight was delay us for 3 hours without any explanation. Made us feel unappreciated as customers."
Cons: "They want to charge for everything. Traveled with my husband but we couldn't sit together without having to pay $200. The seat assignment happened at the gate for us and they didn't accommodate our request to stay together. Seats were small, hard and uncomfortable."
Pros: "It's a budget carrier - I don't expect great food and brand new upholstery. I expect safe, on-time travel, and JetBlue meets and exceeds my expectations every time. Very happy. A great, community-involved company too."
Cons: "Free Wi-Fi, but it seems you have to sign up for an account or/and do something with Amazon. Needlessly complicated. If the Wi-Fi is free, just let passengers join."
Pros: "Landed early and safe"
Pros: "The crew and food was great. Great flight"
Cons: "Nothing it was great leg room was great"
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Cons: "When I got home and unpacked my sneakers were stolen out of my bag. The ripped the bag open and took them"
Pros: "Haven't flown jet blue that often but it was easy, no problems, on time, roomy, something to drink right away and later a complimentary snack."
Cons: "Not much movie choice"
Pros: "I was treated with empathy and compassion on my roundtrip flight from NYC to ATL. I suffer from severe anxiety and I am facing my fear of flying without medication and I expressed this to the staff and they were attentive to make sure I was okay. They answered all my questions and gave great advice about how to tackle my fear. Great job JetBlue recruitment and training."
Cons: "No one compliant"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "on time, early, friendly flight attendant. clean!!!"
Pros: "That it arrived eventually without crashing"
Cons: "Boarding. Sitting on a tarmac in hot stuffy plane for 40 min is not why I was looking for"
Pros: "Movie selection and comfort of seats"
Cons: "They somehow “lost” luggage for half the hee passengers, and we had to wait for 2 hours by the carousel for them to “find” it. Totally unacceptable."
Cons: "Crew only came by once for drinks, other flights they have come by two or three times. At the end of flight they said they were coming down to collect trash but never did."
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Cons: "Everything was fine, crew was great, but the wifi entertainment system is a joke. Its nice to allow passengers to connect and watch movies or shows, however, when trying to watch a movie it constantly buffers. More buffering then watching, to the point of just stopping and skipping it all together."
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "The greatest part of the trip for me was the smooth landing."
Cons: "I wanted a voucher ride but they only needed a few volunteers."
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Pros: "Quick boarding, nice plane, tv at every seat."
Cons: "T.v. kept getting interrupted, and the automated voiceover would be followed by a person saying the same thing."
Cons: "Snacks, non usable Wi-Fi"
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "I was not expecting the ample leg room and arm space. I was actually comfortable. It made such a huge difference in my day. The crew members were great and it was a pretty chill experience, which is not how I can describe any other flight in recent memory."
Cons: "The entertainment was just snippets from NBC shows that I’m not interested in. It was the same presentation on both legs of my trip, so even if I had been interested initially, I would have gotten bored the second time around."
Pros: "The crew was very kind."
Cons: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "Clean plane a little more room in economy seats. Crew helped people find window and aisle seats if they were in middle."
Cons: "No in seat entertainment. Just drop down lCD panels for shows."
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Pros: "Wasn't completely full."
Pros: "This was a sold out flight, however, the flight crew remained professional, friendly and efficient, and we departed and arrived on schedule. The seating was the same as every other airline - not roomy enough. On the bright side, I've had more than a few meals on international flights with six or more other airlines and this was the best meal service so far. Dinner was very tasty!"
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Pros: "Big comfy plane"
Cons: "The orange juice"
Pros: "For the most part the trip was wonderful."
Cons: "I was unhappy because every leg of my journey I was being charged for my baggage. I thought this was unfair. Those working with customer service was not helpful either. They were frustrated and thus frustrated me. In addition my flight was late leaving the airport and the captain nor the stewardesses gave an explanation. This was unacceptable. We were late over hour."
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Cons: "I don't understand why the carryon limitation can't be better enforced. I watched several people put multiple bags in the overhead compartments and nothing under their seats, yet those in boarding groups 3 & 4 often are required to check their baggage."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Pros: "Quick flight, great service"
Cons: "Was not accommodated for a missed flight"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "Loved the idea of a screen on the back of the seats, but the system did not boot up and the flight attendant announced that they were not trained on it and had "no idea" how to fix it. This made me wonder if there was anything of importance that they may also not be trained to do"
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "The flight attendants were nice and helpful"
Cons: "First of all flight was delayed an hour and a half.. Then I went to get something to eat to kill time just to find out they switched the gate causing me to have to run all the way to the new gate then they close the door as I was walking up and told me I missed my flight even though the plane was still there for another 15 minutes.. so I had to fly standby on the next flight which was another hour and a half later.. I arrived at the airport at 12:30 and didn't end up catching a flight until 7:45 p.m.... oh and I forgot to mention that I originally paid for an upgrade for priority seating with more legroom that I never received because they put me on the very last seat that you can't even replying because there is a wall behind you.. SMH"
Cons: "Flight was late arriving to Atl flight was late arriving to Chicago made me miss my connection to FNT American rebooked (after they told me they hold plane I ran through 5 concourses to get there n American still left me and several other passengers) through United late flight to FNT a 4 hr lay-over turned into 6hrs 2 plane changes cause of mechanical issues n had to run 2 concourses over still was late leaving and arriving to FNT...."
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The passengers"
Cons: "A/c was broken"
Pros: "Friendly staff Smooth ride On time"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Pros: "Boarding from ATL was swift."
Cons: "Local agent at baggage claim in MCO was rude and condescending."
Cons: "Someone stole a coat out of my checked bag."
Pros: "Arrived in one piece"
Cons: "Departure was approximately 40 minutes late due to the plane arriving late. If you fly Frontier it’s you know... business as usual. I fly a lot and every other time with this airline has the same issue. Upon arrival we waited approximately 32 minutes until we were able to deplane. Crew unapologetically explains that since plane is going to maintenance we are at a shorter gate hence the delay - it is what it is. We are getting off some makeshift jetway. What?! At this point the passengers are ready to walk down the tarmac. I’m just glad it’s over."
Pros: "There was plenty of overhead cabin space"
Cons: "The delays, the lack of access to the mostly empty overhead cabins unless you had paid for them and the far away gates"
Pros: "I didn't like anything."
Cons: "The plane smells, the air quality is staler than the norm, the seats are uncomfortable, the people who work for frontier are rude and no one will accommodate you for anything."
Pros: "I matter it safely"
Cons: "Horrible seats"
Pros: "Cheap flight"
Cons: "Poor service; carry on bag you had to buy; email saying that we had to show up 2+ hours before the flight, which meant I had to be at airport at 3:30 AM, for a 6:30 AM domestic flight; arrive 1 hr late into NY; misleading marketing about costs of flight"
Pros: "The smooth take off and landing."
Cons: "Uncomfortable seats, tight fit, snack options"
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Pros: "It wasn't over sold or a full flight and there wasn't time wasted boarding."
Cons: "Baggage fees and we hit turbulence during take off and the pilot never made an announcement. It was stormy in ATL so you'd like to be warned. The flight attendant eventually made an announcement after there were screams as the plane dipped suddenly creating a roller coaster drop effect. Also the seats were impossible to get comfortable in, the arm rests too small and they didn't go up so although no one was next to me I was trapped in my seat. Also because I was in an exit row it didn't recline. Oh and the reading lights are aggressive. I wish I'd packed an eye mask to block out that light and the light from the exit sign. Thankfully it was a short flight. The airfare is cheap but after you pay all the fees you might as well book on a more comfortable airline."
Pros: "We never took the flight as we waited in the airport 2 hours from boarding scheduled for 8:00 p.m., as suggested, until after 2:00 in the morning, when we heard not from Frontier, but another passenger, that the flight was canceled. No flight was available until Christmas Eve, six days from the current flight, and so we spent considerably more money for all three of us to get home with another airline. I, nor any of the three of us, nor anyone we've told our story to, wishes to ever fly Frontier again. It is an event that will certainly impact our decision to fly Frontier again, without a doubt."
Cons: "No flight No announcement right away about the cancellations, nor the delays Multiple reasons for the delays No definitive answers about what was going on Multiple additional expenses on our end that we hadn't planned on. Vouchers, but weren't enough to completely compensate for hotels"
Pros: "friendly crew members"
Cons: "I was given a boarding pass that had the wrong boarding gate.I was boarding the flight from sky harbor Phoenix to AtlantaI. I almost missed my flight and nobody told the passengers the gates had been changed. I did not like that and felt disrespected. Yet I had paid for the flight."
Pros: "Paid for more room. It was enough. Glad I paid for it. The price kept going up as I was shopping seats (over the course of 20 minutes) the first time this was after the site crashed. Lame."
Cons: "Seat assignment pricing slowly tickin up as I check in seemed predatory. Baggage policy confused most people and made boarding slow. Rude worker. Everything costs $$$. Not worth the headache for the few bucks saved (I saved $20 at the end of day to not take Delta.)"
Pros: "The price was good, but still not worth the money. Landings and takeoffs very smooth."
Cons: "Denver to Atlanta one of two bags lost. Delayed our trip to Asheville by several hours and arrived in the dark, much to our chagrin. The bag was 'driven' directly to the house the next day. On the return, the bags were nearly an hour late before appearing. We were over charged for bag fees. Computer did not show the checked bag purchase at booking, so were charged full 'at the gate' price. Seats are uncomfortable and do not recline. Rows too close together. Every seat filled, making the flight noisy, crowded and uncomfortable. The flight was definitely NOT worth the savings."
Cons: "First time flying with frontier, and last time flying with frontier. For some unexpected reason my flight was cancelled to Florida, needless to say it has the best weather in the country right now. I was on hold for 2 hours trying to get through to a customer service representative and no one answered. I did not get a comped hotel night and not even a meal! Worst airline I've had to deal with when it comes to customer service, will not be flying frontier again."
Pros: "The flight was ok. The money you think you save on the scheap flight you lose in additional expenses such as carry on, seat selection, and so forth. I probably wouldn't fly them again"
Cons: "Additional incurred expenses. Seats were not comfortable."
Pros: "The crew was nice and once we got aboard the plane everything was fine"
Cons: "4 hour plus delay. Gave me a $10 meal voucher after I had already been at the airport for 5 hours. Too little too late!"
Pros: "pretty much nothing"
Cons: "seats were uncomfortable staff wasnt very friendly carryon luggage was expensive and I had to keep the one bag that i took under the seat in front of me and not up in the cabin"
Cons: "you shouldn't have to pay for juice or soda and carry-on luggage."
Pros: "The flight from ATL to SFO was very inexpensive, but I thought the service and comfort equalled that on the major airlines. Unfortunately, my checked bag didn't arrive in SFO, where I was connecting on to a flight to Hawaii. Happily, when I asked to speak with a Frontier representative at SFO to notify them of the lost bag the rep arrived promptly and was very knowledgeable and professional. She arranged for my bag to be overnight FEDEXed (at Frontier's expense) to my hotel in Honolulu. I couldn't have had better service."
Cons: "The checked bag didn't make the flight."
Pros: "The flight was faster than the delay"
Cons: "2 hour delay, crew was aggravated."
Cons: "Seats did not recline. Everything but ice cost money and must use credit card. No entertainment. Charging for up grading seats in air made me feel like I was listening to barkers at a carnival."
Cons: "FRONTIER DOESN'T RECOGNIZE KTN'S OR PARTICIPATE IN THE TSA PRE-CHECK SECURITY PROGRAM. CARRY-ON BAGGAGE PRICES ARE OUTLANDISH."
Cons: "We drove four hours to get to Atlanta so that we could catch an affordable flight to Denver, CO. When we arrived in Atlanta we were notified that our flight would be delayed 10 minutes. However, it ended up being four hours. We never received a notification that our flight would be pushed back that far via e-mail or any other medium. (phone, text, etc). Because Frontier does not partner with any other airlines, we were not able to get on another flight and get to Denver the same day. Instead, we were stuck in a hot airport as the stores and restaurants around us closed. We had no access to anything other than water, there were no vending machines. Because we did not have any information other than the 10-minute delay, we reached out to the flight staff. They knew nothing and provided us with a 1800 number. Upon calling this number we were told that there was nothing that could be done, a submission of our conversation would be brought to corporate and that I needed to speak with the flight staff for information. The flight staff, again, told us they knew nothing other than what they had already told us and said that the customer service reps would know more. It was an endless circle of knowing being able to assist and everyone pointing the finger at someone else. No one helped us and no one took responsibility. We were traveling to Denver for a vacation to celebrate a birthday. Because of the delay, we had to pay for a hotel room that we barely stayed in (I have obtained a hotel receipt of our stay to show how much money was lost due to your airline) and our trip was cut drastically short in additional to my travel companion spending his birthday in a hot airport with no internet. I am appalled at the level of customer service. I am livid that not only was communication poor with the staff but also with your customers. We have yet to receive any apology from your airline at the intense inconvenience and lack of assistance on the night of August 12th, into August 13th. We spent, $529.40 on this flight and that included travel insurance. We purchased the insurance for situations like this. Again, we did take the delayed flight as we needed to get to our destination. Stating that a refund is only acceptable if the flight was not taken is absolutely the most impractical thing I have ever heard. Please keep in mind that we traveled 4 hours in the car and paid long term parking for this trip. We had no other options to get to Denver other than your airline. This being said, I would like a refund for our inconvenience. I would be happy to include the bills from our hotel, our Ubers/Taxis, our long term parking in ATL as well as any gas receipts from our drive from Asheville to Atlanta and Atlanta back to Asheville. I am extremely upset and need a supervisor to get in touch with me as soon as possible so that I can express my deep frustration with your airline and the integrity of your company. Thank you."
Pros: "The seat were very comfortable."
Cons: "The baggage fee is excessive. $45 for a carry on is unacceptable. I felt like someone had robbed me at gun point when I got to the counter and was told the baggage fee."
Pros: "Price was right"
Cons: "Seats were very uncomfortable, baggage fees obscene"
Pros: "I liked that it was on time and it was a short flight to Orlando from ATL. Any longer and I may have considered jumping out the plane."
Cons: "I didn't know that they were going to charge me $30 each way for CARRY-ON!!! They wanted extra money just to put your party together. I was flying by myself so I didn't care, but they wanted 25/seat to sit in the middle of the plane per person. I have a family of 7 (5 kids 8 and under) and had we been flying together that would have been a surprise round trip expense of $250 for seats and probably $400-500 in baggage. I would have been very upset. You pay for soft/juice drinks and small snacks. The 'free' water I asked for/received didn't have ice. I assume that was extra, but I wouldn't know b/c the lady who gave it to me was off before I could even ask. I was starting to think they were going to make me pay for a seat belt. I have recently booked another flight to Arizona on frontier before I left on this one and I am already dreading that flight. I will not be going on Frontier again nor recommend it to anyone else."
Pros: "flight was on time"
Cons: "when we reached san fransico we had to sit on the plane for an extra hour and forty-five minutes!!! was not happy about that. then it took another hour to actually get our checked on bag!"
Pros: "The crew was friendly."
Cons: "How the airline charges 35 for the first bag, 40 for the next and 80 for the next. That's crazy! I didn't like the boarding process. It was very disorganized. There were people in other people seats and im the only one who moved to a different seat! And complementary drinks arent even offered, you have to pay for EVERYTHING. Also, the flight attendants were pushing the credit card on people. If someone wanted the credit card, then would get it themselves. I've flown with alot of airlines, but this is the worst I've ever flown."
Pros: "This was my first flight in nearly 25 years and it was my moms and son's first flight ever. Enjoyable experience and we definitely hope to do it again soon!"
Cons: "Better leg room would be my only suggestion."
Pros: "One gate agent was very apologetic for the delay, and did try to keep us informed. She was the only professional we saw working that day."
Cons: "The flight was delayed by four hours due to a co-pilot who called in sick. They had to fly in another crewmember from Orlando to Atlanta. Frontier did not offer to help those needing to change flights to other airlines. When we were allowed to board, one woman tried to get her son to board as an unaccompanied minor ( a service which she had paid for), and was ignored by the flight attendants assisting with boarding. Once aboard the plane, a flight attendant got on the PA system and stated the delay was not the flight attendants fault, it was a pilot who delayed the plane. Very Unprofessional. No free or additional services were offered to the passengers aboard the flight, however we were given a $10 breakfast voucher during the delay. There were many other appalling aspects of the crew member's behavior. Too many to mention here. I will not fly Frontier again, nor will I recommend it to anyone else."
Pros: "Attention to detail. Outstanding miles membership program."
Cons: "Notta thing"
Cons: "The cost to check my bag - a big surprise - along with the uncomfortable seats."
Pros: "Got there eventually."
Cons: "It's a ultra discount airline and you feel it everywhere. We waited an hour at the gate after boarding and no one told us why until after 45 minutes. Upon arrival another wait for ground crew to allow us to pull in. Then another 30 minutes for luggage. Total trip 2:15 minutes longer than it should have been."
Pros: "I woke up to an email 31/2 hours before my daughters flight was suppose to leave Atlanta informing me that the flight was canceled. Called customer service where the man I spoke with was unable to or unwilling to tell me anything except that "yes it looks like the flight was canceled". His suggestion was to have my sister drive my daughter an hour and a half to the airport to see if there "might" be a flight available through another airline. Frontier did not have any flights going to or near RDU that day.Since my daughter had to be in Raliegh that day I spent the next 10 hours in the car going to get her. I did receive a refund but only because I requested one,otherwise they just don't refund automatically."
Cons: "Customer service represenitives are not very informative. The flights may be slightly cheaper but you have to pay for checked baggage as well as carry on bags. When checking her in the night before and picking a seat in coach my sister had to pay a "fee" for her seat, so an additional fee of $57 dollars for one bag and a seat.... Really?"
Pros: "The flight was cheap and affordable"
Cons: "paying for carryon luggage and the price being 45. paying for snacks and drinks thats over priced and should be free like the other airlines. seats no longer recline and you have to pay for a seat if you pick one. by the time you pay for all of it the flight costs more or about the same as thr airlines."
Pros: "Great price, great service clean comfortable"
Pros: "The flight was actually on time for us to board. In the past their has been delays. Boarding was smooth the plane looked like it had been updated nice seats."
Cons: "The gate had the wrong city so some people were confused on where to go. The staff at the gate need to be more professional and give more attention to customers. They were too busy talking about personal issues amongst themselves. Some people had questions about baggage and needed assistance and they would refer them to the site. They need to work on customer service."
Pros: "Crew was great."
Cons: "Cramped seating was really uncomfortable. Charging for seat assignment and carry on bags was not clear at the te I booked. Not a nice surprise. I will avoid Frontier in the future."
Pros: "I was charged $40 for my bag, $2 for a soda that I didn't finish and my seat was $42. The 6 gate crew members in Atlanta were a joke (1 was eating a bag of cheetos). They allowed 4 people to run up the gangway to the plane without checking their tickets before the plane was cleaned from the previous flight. They had to call security to be sure the men never made it on board. They were extremely unprofessional and unorganized. Upon embarkation I had to remind her that I had a ticket that she needed to check! I required assistance with my bag, and had to shove it under my seat because i couldn't lift it. I will not be using them again. BTW, my American ticket was $26, included 1 bag and beverage service."
Cons: "I have never flown an airline that has to explain to the passengers that they must sit in their assigned seats. This statement was repeated several times during the boarding process. I have never experienced a flight quite like this one, the gate agents boarded no less than 6 or 7 times to escort people to their seats. We were over 30 minutes late leaving because of "weather" but I believe that it's code for incompetence. The flight crew were the only professionals on board. I have to say the woman at the ticket counter was quite helpful and very calm even when passengers became upset with her for charging the bag fee. The flight attendants were friendly but not attentive."
Pros: "Everyone was efficient and pleasant."
Cons: "My husband and I are not frequent fliers, so we were stunned to find out during on-line booking that there was an additional charge to pick our own seats. I thought I must be doing something wrong and called to find out that I could only avoid the fee by letting them pick our seats for us. Definitely an uncomfortable feeling to HOPE that we are together in decent seats. Then we got to the plane and were stunned to find out that we had to pay an additional $120 for our two carry-on bags. To add insult to injury -- you also have to pay for ANYTHING you eat or drink (including water). I opted for a glass of ice to quench my thirst. We will do more research about extra fees before our next trip and probably avoid Frontier, especially since the price they quote has nothing to do with how much you will eventually pay!"
Pros: "I liked that i made it to my destination."
Cons: "I do not like that the website does not clearly state that a backpack is a personal item. But here is the con, they say pay now for the bag or pay more at the airport! So of course you pay. On my return and upon picking up my boarding ticket i asked about my backpack and she told me it was a personal item and that it is free. She handed me a ready made slip of paper to call for a refund and said she would make a note in the system to this effect. When i called for my $80 refund i was told well the note in the system only mentioned your return flight so we will only return for that flight. Ok..ok. You see where im going with this. This is a class action lawsuit in the making."
Pros: "The flight was smooth for the most part."
Cons: "Lack of communication, seats very uncomfortable, paying for everything on plane, a seat to sit in, a carry on bag , its ridiculous, by time you pay all the extra fees, its no cheaper than any other flight."
Cons: "The seats were uncomfortable. The boarding was late and we arrived late to my destination. The baggage claim took too long. The pricing for bags were too expensive. I will never use frontier again, that's why there prices are so cheap."
Pros: "We left Atlanta on time, just after eating at a close by our departure gate."
Cons: "When I arrived 45 min before my flight departure, the check in crew said I had missed the check in by 2 minutes and refused to check my bag. They insisted that I take it through security and check it at the gate. I insisted it would not be ok to take it through security because my bag contained sharp objects, but she said to try anyways and if I couldn't take it on, there was another flight that day I could leave on. As anticipated, the TSA did not let me bring my bag though security, so I was escorted out, missed my flight, and returned to the desk to check in for the 2 o'clock flight. They then told me that the flight was full, and , in fact, the next 3 flights were booked. Therefore, I would not be able to fly out until the following evening. They said they would give me a refund, but then tried to charge a 99$ cancellation fee. The refund came in the form of flight credit. I was unable to transfer this to another airline and would have to buy a very expensive last minute trip with another airline in order to salvage my trip. Since I cannot afford a last minute trip, I cancelled my trip that I had planned for a month and have a credit that I do not want to use with this airline. It was an awful and disappointing experience."
Pros: "I liked how quick they were checking in and the lady that checked me and my friend in Denver to Atlanta was the nicest and the most helpful Customer Service Representative. She was very kind."
Cons: "The lady that checked me in was friendly and helpful at the front desk in Atlanta but the lady that checked my friend in from Atlanta to Denver that was working right beside the lady that was checking me in was so rude! We were both really tired because we had to leave at 2am to make it to our flight so we barely had any sleep and she asked my friend where she was flying to and my friend accidentally said Atlanta and the lady was just really rude because she made a simple mistake. She was snarky and condescending."
Pros: "The seats had a surprising amount of legroom, and the staff was nice (though i'm not sure why there were as many as a normal flight from another airline, since they don't do anything beyond the safety demo)"
Cons: "You are not adequately made aware that you will be charged for carry on unlike other airlines. And in doing so, the price of the ticket goes from being impressively cheap to being more than a flight from another airline that has more included amenities, like actual refreshements and free carry-ons. You also get charged for just selecting a seat, not a special seat, but ANY SEAT AT ALL. So the price you initially see when searching for flights is quite misleading. In reality, you should ad at least 50 bucks to any frontier ticket to get a truer picture of what the price would be for a normal passenger with a single carry-on that wants a particular seat."
Pros: "Crew members were extremely helpful and nice."
Cons: "I was charged for everything they could possibly charge me for, the plane was disgusting"
Pros: "I liked when the flight was canceled and I got to book with another airline."
Cons: "Everything about this experience was terrible."
Pros: "On time"
Cons: "Nothing fancy and charged for snacks and soda"
Pros: "The take off was smooth, the flight itself was smooth except toward the end because of the weather in the city we were landing in. The seats on the plane were comfortable. The boarding process was easy and didn't take long. No delays."
Cons: "The food and drinks available for purchase were extremely expensive. The flight crew was not that friendly. The flight attendants had sour looks on their faces. When flying with other airlines, the captain and a flight attendant have always been at the entrance to greet each person that boards the plane. This was not the case with Spirit Airlines. No one was there to greet as people were boarding and when getting off the plane, the captain was standing at the exit but did not say anything, just stood there and watched with an unhappy look on his face."
Pros: "Overall it's was a solid flight! No major problems"
Cons: "The only problem was a 2 hour delay."
Cons: "Baggage charge, delayed 2.5 hrs, requested window, got isle, last seat next to a single mom with screaming fighting 2 yr old and 7 yr old. They had to use the bathroom three times so I had to move each time"
Pros: "Crew, roominess of cabin. Very comfortable overall. Pilot flew well!"
Cons: "Having to wait on tarmac for 30 min to get the plane to the gate."
Pros: "The price"
Cons: "Snacks were stale Maintenance seemed needed for a plane falling apart The seat in front of me was in my face and I was very cramped I'm tall and thin"
Cons: "I didn't like the fact that I had to drive my family from Atlanta to Boston because spirit aka valuejet overbooked a flight and had no other means to get my family back home. This was suppossed to be a relaxing trip instead it turned into work as a stressed driving on the interstate overnight. Never ever ever will I travel with them and i will share this experience with anyone who will listen. Do yourself a favor ANY other airline will do."
Cons: "When we arrived at the airport we were told the flight was over booked and then subsequently closed, which was 1 hour and 7 minutes prior to departure. Much to our dismay we were told the flight was taking off at 12:48pm instead of 1:10pm. When we finally arrived to the gate at 12:43 after going through security the flight had already departed at 12:33pm seeing all the seats were filled. No other flights to Boston or a close proximity available on the same day and of course no refunds!! So after a rent a car and 19 hour car ride are almost back in Boston but are still not sure where our luggage is that we had already paid $250.00 for at check in!! Will never fly Spirit Airlines again!"
Cons: "Spirit overbooked my flight and said I was unlikely to get on. They boarded the plane and made me stand on the jet bridge alone until they finally determined they had a seat for me about 20 minutes. I asked to talk to a manager and they couldn't provide me with one or any more information. When I finally boarded I realized there were 5-6 open seats immediately on the plane. I ended up flying and it was a fine flight but the customer service prior to the flight was a nightmare."
Pros: "That I was able to get to my destination on Delta and Jet Blue!"
Cons: "A simple trip to Boston for a long weekend became a nightmare when my flights there, and back were both cancelled after hours of waiting and waiting. There was barely any communication to the passengers about what was going on, and how we should handle it. The folks helping me over the phone were far superior than the poor employees at the gates who were less than helpful. I can't rate how my flight with you was, because I never saw one of your planes actually fly! RIDICULOUS!"
Pros: "Our flight from Boston to Atlanta was a great experience. Boarding went well, plane was new....all good."
Cons: "Our return flight from Atlanta to Boston was cancelled due to mechanical problems. Spirit had no way to rebook us in a timely manner (a fight 4 days later was offered from their help line). Since they only had one flight a day from Atl to Bos, any cancellation would be close to impossible to rebook for stranded customers. Unfortunately I cant recommend this airline to anyone unless you have a flexible schedule both ways. I had a test the next morning, so got a full refund for the return trip, and instead of arriving home at 3pm I arrived at 1 am . Plus the added cost of a last minute flight on a different airline."
Pros: "The crew and the flight was peaceful. ."
Cons: "That I had to pay for food and things so I didn't buy anything."
Pros: "Customer service"
Cons: "Space on flight. Seats were relatively roomy for a discount fare airline optimizing seats."
Pros: "Very good in flight cew, comfortable seating."
Pros: "There were no delays ! Flight was 10 to 15 mins before time to and fro !"
Cons: "$55 per carry on or check in, is a rip off. Especially when you are supposedly giving good deals on air fare. Also, the worst is you don't serve even something so basic as glass of water for free."
Pros: "Very friendly staff. Tried their best to diffuse situation. Flight back was good, first flight to destination was terrible"
Cons: "Had to circle around ATL Airport for an hour and then rerouted to Myrtle Beach, SC. After plane was fueled, it got canceled and the only solution the company had was to have everyone take a bus from Myrtle Beach to Atlanta. 6 hour drive. Waited 5 hours for busses to arrive. A 3 hr flight turned out to be a 15 hr journey to destination. Crazy."
Pros: "I don't want to talk about it."
Pros: "Bring your food and drinks, flight was on time and everyone was very friendly"
Cons: "Every interaction with the airline. I will never make that mistake again."
Pros: "It was a very terrible experience"
Pros: "last minute before boarding you find out, your carry on and check bag will now cost double the amount of the palne ticket. oh and for each way lol at that point you pay it or miss your trip...not a way to do buisness"
Cons: "You have to pay for everything as an upgrade, including water and your carry on bag. Seats are uncomfortable and you have to pay extra to select them. Cheaper to check bags and way more of a headache. If I would have known I would have to pay $80 additional dollars for my luggage, I would have booked another airline. No wifi. Will not fly this airline again. The Base fare is cheap, but I ended up spending more money on the total trip."
Pros: "Crew was great the next day"
Cons: "Be sure to get the boarding pass printed ahead of time. I was 30 seconds late. Literally. The computer wouldn't let me board. So the agents wouldn't. A rule is a rule, right? Even though there were no lines and no worries about getting there in time. Had to schedule next day - stay in hotel, etc."
Pros: "Flight was delayed 6 hours, but crew was sympathetic, apologetic and pleasant."
Cons: "Flight was delayed for 6 hours."
Cons: "Nickle & dime airline The worst $55 for a carry on Please!!! Never again! Changing for a tonic & chips"
Cons: "The staff was rude to us during boarding and they seemed to care less about helping people board. For example, we were trying to find a space in the overhead compartment, the flight attendant in the back of the plane was on her cell phone and she said "just keep looking for space." WOW!"
Cons: "Rebooking was a disaster, no information was given as to why the flight was cancelled"
Cons: "price didnt include normal sized carry on"
Cons: "Never again with spirit."
Pros: "Flight attendee by was abrupt. I was given the very last seat on the plane, although several ahead of me were vacant. Luckily I was able to move up some"
Cons: "Flight attendant. Abrupt Poor menu. Have to pay for water Seating poor."
Pros: "Comfort, made up time we'd lost due to weather delay, crew kept in touch with passengers."
Cons: "All of it. They did their best job of trying to ruin my 4th of July, one of only 2 times I will get to see my family this year. Canceled my flight because of "weather" though many other flights flew around the same time. I was notified of this cancellation on the way to the airport. I attempted to call to make other arrangements, and the customer service representative told me there was nothing she could do over the phone. Arrived at the airport and asked a Spirit representative where to go if my flight was canceled. She laughed in my face and pointed me in the direction of another useless customer service rep. It is safe to say that this despicable airline will receive no more of my hard earned money, and I would advise anyone and everyone else to avoid Spirit at all costs."
Pros: "Flight was on time."
Cons: "High cost for carry-on bags"
Cons: "Took 45 minutes to check our bags! We even used the kiosk and prepaid for bags ahead of time. There was no bag drop line! Flight was delayed 3 times. During the last delay the plane wasn't even at the terminal, had to wait an additional 40 minutes. Paid $55 for a cary on!! Spirit had way too many hidden fees. Will never fly with that airline again."
Cons: "On an Atlanta to Boston trip, they cancelled the flight an hour before takeoff, said we couldn't fly out until the next afternoon, and refused to help us rebook with another airline. I was able to rebook with Southwest at double the cost (and it wasn't even a direct flight). Spirit said the flight was cancelled due to weather but every other airline was still flying to Boston."
Cons: "My flight left 20 minutes prior to posted departure time so we missed that flight. Our stand by flight that we got seats on were double booked. And our connector flight spirit decided to cancel and could provide no explanation. On top of all that after we drove the rest of the way spirit lost my luggage."
Pros: "They charge for everything. Even your carry-on."
Cons: "Like nothing about this airline. I will only fly with Spirit of they are absolute only option"
Cons: "Baggage is to much had to pay for seat didn't know when I booked a flight I will never fly spirit again"
Cons: "Arrived 50 mins before my flight and was told it was "closed." Got absolutely horrible service and virtually no real effort to help me either board or find another flight. It was one of the craziest things I've ever seen. I would have very easily been able to make the boarding time based on the security line."
Pros: "staff was pleasant"
Cons: "late ..."
Cons: "Seats are to close and small no space between the three not a happy camper"
Cons: "Website horrible. Could not check in online, nor check a bag."
Cons: "THE CUSTOMER SERVICE WAS ABYSMAL TO Say the least. The counter staff were rude. They made me loose my initial flight for 2 minutes and wouldn't let me check my bag even though I had paid because I was 2 minutes late. They also couldn't book me on the next flight"
Pros: "Good Seat"
Cons: "Smelled like poo"
Pros: "Spirit Airlines provides exactly what they are obligated to provide, but NOTHING MORE."
Cons: "I have spent more that twelve hours dealing with Spirit Airlines "customer service" representatives on the telephone and via email. I was on the phone with them for almost six hours one afternoon/evening. Spirit's business model is to lure in customers with low airfares and then charge us for every action we take that isn't included in the original price-- $10 to print a boarding pass by at the ticketing counter, $7 to print it at the kiosk in the airport, $7 and up to reserve any seat. To pay nothing extra, you have to let Spirit assign a seat to you when you are at the airport, which will likely be a middle seat at the rear of the plane. They provide no complimentary snacks or beverages. I did get one flight attendant to give me a small amount of water in cup when I explained that I wanted it so that I could take some medication. I bought two direct, non-stop round-trip tickets between Boston and Atlanta because they were inexpensive, $392. On the day before the flight we changed our plans and needed to take a later flight out of Boston. It cost $631 to change our direct, non-stop tickets to get tickets that went from Boston to Ft. Lauderdale to Atlanta. We arrived in Atlanta after 1:30 AM. My big beef with "customer service" was that would not provide me with a receipt or written accounting of the charges against my credit card while I was on the phone with them for hours and hours. I could only get it if I submitted a web form which I finally did. They told me that they could my credit card transactions on their computer monitors but refused to send me anything in writing while I was the phone. We chose to make alternate plans to return home to Boston so that we didn't have to deal with Spirit any more. I will never fly Spirit Airlines again and will tell anyone who will listen about my terrible experience with Spirit."
Pros: "The crew was extremely nice."
Cons: "I had never flown Spirit, did not know that there were extra charges for seats, outrageous charges for bags and carry on, even charged for water, and the seats did not recline. The website was confusing, checking the bag in took too long. Awful experience."