The new seat assignment thing is wierd. If you don’t pay for a seat they always assign you a middle seat regardless of how many people are on the flight. Idk… the new company that bought Southwest is trying to make it more profitable, but I’m just not seeing it. The flight attendants aren’t having as much fun anymore. It just feels like the airline is slowly dying. IMO. We shall see if Southwest is the next Toy’s R Us.
The Air hostess were very rude on my flight from Houston to Austin . Their regular communication itself felt a they are shouting at people.
AC sub par. WiFi not working correctly. Ac sucked. Seats very narrow.
southwest just starting charging for luggage. hadnt realized it until it was too late. now out $70 when i couldve bought a carry on if i wouldve known. free bags was one of the only reasons i chose southwest over another airline (the other being no assigned seats, which is apparently also being changed). stupid business decision. wont be flying southwest anymore.
Bring back peanuts Take our drink orders when were all seated, especially after you switch to assigned seating.
I’ve always loved Southwest. No issues at all. I was flying standby and the gate agent was extremely friendly and helpful. Boarding was smooth and I was able to get a window seat in the emergency exit row. Crew was fantastic! They were very professional and accommodating. We had to divert from our destination due to weather but the flight crew kept everyone at ease and informed us of all pertinent information. Excellent flight
Plane late from DC to Austin 30 minutes. Crew made up much of the time enroute to San Diego.
Fine, but how to board on SW versus othrr airlines, is just lame. Goood staff though and all was solid otherwise.
The last 30 min or so, they put the heat on full. We thought we were being basted.
The plane wasn’t full, so we got the best seats
flight was delayed 4+ hours. there was really no understanding of why? weather? the last hour of delay was post boarding. pilot seat was broken. was that the real reason? nonetheless, long day of inconveniences.
Flight was delayed before take off and at landing. Baggage took 20 minutes. Flight crew would not serve full soft drink and had to ask multiple times before receiving water.
Extremely disappointed with Delta. They canceled flight last minute and then I rebooked the other flights and with which were delayed as well
Everything was good until we were boarding our connection flight in Atlanta, we were told to gate check our carry-on, but when we got inside the plane, there was plenty of room in the overhead.
The check in and bag drop off for Sky Priority members is slow. The Clear security was also slow - a TSA issue.
Simply outstanding. Their new lounge for Delta One customers is a cut above the rest.
Delay getting into gate in ATL caused delay in bags when getting to BWI, disrupting evening plans with family.
6 hour delay including one after we were boarded. Horrible experience.
Flight was delayed. Had to get rebooked. Diamond medallion but stuck in a crappy seat. Rebooked flight then got delayed again. Then when we finally boarded, we waited another hour for a new crew. Then landed in JFK and sat for another 40 minutes waiting for a crew to come to the gate to be able to deplane. Hot mess all around, which unfortunately is becoming the norm for Delta
Our flight to Zurich was delayed by almost 3 hours, so we missed our next flight. There was no indication it would be delayed this much. We were told the gate had changed and then it apparently took over 2 hours to load the "catering" on the plane. We were not compensated in any way for the trouble.
The TSA check in took 1.5 hours to get through in Austin and I missed my flights back to DC
AA did not allow to board a flight because my connecting flight from DFW had been canceled. I got on another flight to another city. No service on the plane and I did not use their entertainment system.
After we landed we sat on the tarmac for 1.5 hours waiting to get to our gate. Ridiculous.
American almost always Delays flights from Austin to Dallas and back. I cannot believe they have such poor service on this route. I was about to switch to American from Delta, but they gave me enough reasons not to.
Loved the staff, boarding and drink options! Wish the comfort of the seat could have been better nevertheless
So awful Unreliable Unfriendly Bad Mad Mean Smelly Hot Late Overbooked Understaffed Expensive Cramped Narcs If they were a fruit they’d be rotten durian
Domestic airlines have really fallen from what they used to be.
Overall good. Tight connection in DFW because of gate unavailability upon landing.
Flight was on time, no drinks served on the two short flights. Comfortable seats.
Nothing, terrible travel experience due to weather and maintenance delays and was left stranded in Austin.
