Find Deals on Flights from Austin Bergstrom to San Francisco (AUS - SFO)

We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Nothing

Everything

Nothing

Lose baggage

Left and arrived on time.

You have to pay for bags You don't get food of any kind, not even a pretzel unless you pay for it Impossible to get out of window seat without other passengers having to move. I am 6'2 and my knees were jammed against the front tray back. No one at counter to take backs until 2-hours before flight. I got there early and had to wait for someone to come to the counter, so I couldn't get through security. Only one bathroom at back for non-first class, so if they are serving the single drink. you have to wait to go. This airline used to provide great service. Now they are just another airline providing the least possible service. No customer loyalty needed!

Captain personally did preflight announcement in the cabin and introduced the servicing team. That's a nice touch. Received voucher for inoperative IFE without asking for it.

Without IFE and in-seat power, there's really not much else to be done.

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.

Nice easy ride once the plane got there

2 hour delay which wasn't jet blue's fault but it would have been nice to have been sent an email about it or something

Flight was cancelled and we were not informed. We missed international flight and nobody took any proper responsibility.

Free Directv and music, free snacks

Great in flight crew, nice free snacks, good entertainment.

Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.

The Airplane was extremely cold!!! The seats were not comfortable

The flight was uneventful and we landed early. Although there were no entertainment options on the plane besides wifi, I just watched my own shows on the smartphone. The snack that we got was actually not bad.

Seat is still a bit small, even with their updated seats that moved the seat pockets to the top. Cushion is hard and became uncomfortable after an hour o so.